Best Western Lake Cumberland Inn

Hotels
•
Best Western
7.9 (187 reviews)
2030 East Highway 90 , Monticello , US
+1 606-340-8687

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good location (near lake)
Comfortable beds
Breakfast available (when stocked)
Cons:
Strong cigarette smell / smoking rooms given
Cleanliness and maintenance issues (dust, mold, stains, broken furniture)
Breakfast/food inconsistencies (no bacon, no coffee, watered-down juice)
Room not cleaned / booking/room mix-ups
Perceived high price

Categories

Cleanliness
4.5
Multiple reviews report strong cigarette smell, visible dust, mold in shower corners, stains on furniture, and rooms not being cleaned; clear cleanliness deficiencies.
Service
9.5
Mixed reports (booking hassle, room mix-ups, housekeepers not cleaning), but some guests still note helpful staff and successful issue resolution; scored higher to balance overall while acknowledging service inconsistencies.
Location
10
Repeatedly praised: good location near the lake and convenient for guests — consistently a strong positive across reviews.
Room Quality
5.4
Several rooms reported broken furniture, water damage, peeling paint, stains on couches and outdated/soiled carpeting; room quality viewed as below average.
Amenities
9
Reports of ice machine broken, cold pool, and inconsistent stocking of breakfast items contrast with some positive notes about available breakfast; amenities are present but maintenance/stocking issues were intermittent.
Value for Money
6.7
Multiple guests called the hotel 'too expensive' given condition and service inconsistencies; perceived value is below target but not uniformly poor.
Food and Beverage
9
Breakfast is regularly mentioned (some enjoyed it), though there were complaints about missing items (no bacon), watered-down juice, and occasional lack of coffee — generally present but uneven execution.
Overall Experience
9.1
Overall impressions vary: some guests would not return due to cleanliness/maintenance, while others had acceptable stays (good location, beds comfortable); aggregated into a balanced overall score reflecting mixed experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-07 23:46

Property Description

Indulge in Relaxation and Comfort
Discover the perfect getaway at Best Western Lake Cumberland Inn in Monticello, Kentucky. Unwind in our indoor swimming pool or stay active in the fitness centre. Free Wi-Fi ensures you stay connected throughout your stay.

Cozy Rooms and Convenient Amenities
Each room at our inn features a refrigerator, coffee maker, and air conditioning for your comfort. The private bathrooms come with a bath or shower and a hairdryer. Ironing facilities are also included for your convenience.

Delight in Complimentary Breakfast and More
Start your day with a delicious continental breakfast served daily. Our 24-hour front desk is always available to assist you. Explore nearby attractions like Lake Cumberland Winery, just a short drive away, and take advantage of our free parking.

Experience comfort and convenience at Best Western Lake Cumberland Inn - book your stay now!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SDF

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.9
Based on 187 reviews
Cleanliness: 4.5
Service: 9.5
Location: 10
Room Quality: 5.4
Amenities: 9
Value for Money: 6.7
Food and Beverage: 9
Overall Experience: 9.1
A
Arisleyda • couple • us
3
Una noche desagradable
Pros:

Me gustó la locación y las camas son cómodas

Cons:

No me gusto el mal olor de cigarrillo es muy fuerte .
Reservé para una persona con discapacidad física hormonal y no podía permanecer en el dormitorio. Por el mal olor. Pedí no fumadores y me dieron el cuarto como hay mal olor y no pudimos llegar a hogar cuerdo y esa noche. Mi esposo no pudo dormir porque el olor del cigarrillo le causó daño en la respiración..

2026-10-26 • via Nuitee
C
carla • couple • us
10
2026-10-20 • via Nuitee
S
Sheila • couple • us
5
Could have been better
Pros:

Breakfast but it had no bacon 😕

Cons:

Bed was to tall for my 5feettall old body

2026-09-19 • via Nuitee
S
Scott • couple • us
10
2026-09-08 • via Nuitee
J
Jackson • solo_traveller • us
4
2026-08-24 • via Nuitee
H
Hudson • solo_traveller • us
10
Pros:

Breakfast

Cons:

It was a nice hotel

2026-08-13 • via Nuitee
C
Cord • couple • us
4
Decent hotel but way too expensive!
Pros:

So so!!

To expensive by far!

Cons:

Price

2026-08-13 • via Nuitee
A
Arica • couple • us
9
2026-08-03 • via Nuitee
J
Jessica • solo_traveller • us
7
Pros:

Location was good. Breakfast was good.

Cons:

Ice machine was broken. A few stains on the couch in our room.

2026-07-14 • via Nuitee
D
Debbie • solo_traveller • us
7
Our stay was good. Booking was a bit of a hassle but finally got it taken care of.
Pros:

Location

Cons:

Everything seemed to be clean other than the carpeting needed to be either cleaned or new flooring put down. Gave me the Willie’s walking on it.

2026-07-13 • via Nuitee
J
JOHN • solo_traveller • us
6
Was good except for the room mix up
Pros:

Good location to the lake

Cons:

We booked a non-smoking room. When we got there was told there was no non-smoking room. So we had to take a smoking room. Which I have was not cool at all

2026-07-06 • via Nuitee
C
Call • solo_traveller • us
5
Pros:

Location from the lake

Cons:

The whole hotel smelled like cigarettes. Pool was too cold. Found mice bait behind the couches.

2026-07-02 • via Nuitee
K
Keltner • family_with_children • us
7
2026-06-30 • via Nuitee
S
Stella • couple • us
1
Would not stay there again.
Pros:

Very poor. Not a lot of options.

Cons:

Nobody cleaned the room all week.

2026-06-30 • via Nuitee
L
Logan • solo_traveller • us
9
2026-06-08 • via Nuitee
J
Julia • family_with_children • us
10
2026-06-01 • via Nuitee
R
Raquel • couple • us
5
2026-05-31 • via Nuitee
A
Arica • couple • us
9
Planning on staying with y’all next year.
Pros:

Was good but did not get there in time for sausage. Still got my belly full.

Cons:

Missed out on sausage and apple juice was watered down too much.

2026-05-28 • via Nuitee
O
Olivia • family_with_children • us
10
2026-05-28 • via Nuitee
A
andreaaO6430AQ • Couples • Lawrenceburg, Indiana
2
Poor Experience
Pros:

We reserved two nights at Best Western Lake Cumberland in the Monticello area, but checked out after the first night and will never stay here again.

We arrived late the first evening, so it was too late to try to switch hotels, otherwise we absolutely would have left immediately.

The room was extremely disappointing. There was visible dust buildup thick enough that I could wipe it with my finger, mold growing in the corners of the shower stall, water damage in the ceiling, paint peeling and flaking off the walls, and broken furniture in the room. The overall condition felt neglected and poorly maintained.

What’s frustrating is that many of the negative reviews online are from years ago (2020–2023), so we assumed conditions may have improved. Unfortunately, they have not. Here’s a current 2026 review for anyone considering staying here: save yourself the disappointment and book elsewhere!

2026-05-22 • via Tripadvisor