Holiday Inn Express Newcastle City Centre by IHG

Hotels
•
Holiday Inn Express
8.6 (6327 reviews)
Waterloo Square, St James Boulevard , Newcastle upon Tyne , gb

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Non-smoking rooms
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Pillows too hard
Noisy corridors

Categories

Cleanliness
8.28
Most reviews mention cleanliness positively, but some noted the need for deep cleaning.
Service
9.05
Staff were consistently described as friendly and helpful across multiple reviews.
Location
9.09
Numerous reviews highlight the excellent location near the train station and city center.
Room Quality
8.04
Room quality received mixed feedback, with some noting issues with bed comfort.
Amenities
8.57
Basic amenities were available, but noted some issues with the internet and room comfort.
Value for Money
8.43
Most reviews suggest it is reasonably priced considering the location and services.
Food and Beverage
8.58
Breakfast was described positively, though some found it too crowded.
Overall Experience
8.75
Overall positive experiences shared, with many stating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 13:29

Property Description

Central Location and Modern Amenities
Located in the heart of Newcastle, Holiday Inn Express offers stylish accommodation just steps away from major attractions and transportation hubs. Each modern bedroom is equipped with essential amenities like a flat-screen TV, work desk, and free WiFi, ensuring a comfortable stay for every guest.

Delicious Breakfast and Refreshing Beverages
Start your day right with a generous breakfast buffet at The Great Room, offering a variety of hot and continental options. Throughout the day, guests can also indulge in light snacks and beverages, perfect for a quick pick-me-up or a relaxing evening.

Convenient Meeting Facilities
For business travelers, the hotel provides a meeting room with a projector available for hire, ideal for hosting conferences or presentations. With its central location and modern amenities, Holiday Inn Express is the perfect choice for both leisure and business travelers.

Book your stay now at Holiday Inn Express Newcastle City Centre for a memorable experience in this vibrant city.

Important information:

Please note that there is no car parking on site. Car parking is available at the council-owned Grainger Town car park next to the hotel. Charges apply.

If booking a Double Room with Sofa Bed and you require the hotel to set up the extra bed, please inform the hotel via the Special Requests box during the booking process.

Pets are welcome at our hotel. An additional charge of GBP 30 per pet per stay applies.

Pre-booking is essential. Please contact the hotel to check availability.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Guests under the age of 18 can only check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 6327 reviews
Cleanliness: 8.28
Service: 9.05
Location: 9.09
Room Quality: 8.04
Amenities: 8.57
Value for Money: 8.43
Food and Beverage: 8.58
Overall Experience: 8.75
D
David • couple • gb
10
Excellent
Pros:

Breakfast was dry, but edible. Location was great

Cons:

Maybe breakfast but was free.

2026-02-14 • via Nuitee
M
Matthias • couple • de
9
2026-02-14 • via Nuitee
F
Fran • family_with_children • gb
10
would definately stay here again.
Pros:

breakfast was awesome. plenty of fresh hot food available.

2026-02-14 • via Nuitee
R
robert • family_with_children • gb
10
Fantastic stay in holiday inn Newcastle perfect location and amazing staff with a special mention to Bobby on front desk
Pros:

Perfect location clean and friendly staff

2026-02-13 • via Nuitee
E
Elaine • solo_traveller • gb
2
Pros:

The breakfast was OK

Cons:

The room was booked as a family room, I have Never been in such a small family room, the main bed I think was a small double Not good value for money
Your room compared to Travelodge is ridiculous, we won't be booking with you again.

2026-02-12 • via Nuitee
V
Vicky • solo_traveller • gb
9
2026-02-12 • via Nuitee
W
Wendy • family_with_children • gb
8
Handy location for the Arena
Pros:

Great location

Cons:

Assume there is no dress code for the restaurant… as looking around, getting dressed at all seemed not to matter 🤣

2026-02-12 • via Nuitee
G
Glenn • family_with_children • be
10
Heel tof en comfortabel
Pros:

Heel vriendelijk en behulpzaam personeel
Uitstekend ontbijt

2026-02-11 • via Nuitee
K
Katarzyna • family_with_children • no
10
Pros:

Wszystko super, miła uśmiechnięta obsługa, darmowe przechowanie bagażu co ułatwiło nam krótki wypad na miasto z małym dzieckiem 👌😊

2026-02-11 • via Nuitee
G
George • family_with_children • fr
9
Pros:

Location, staff, cleanliness, comfort

Cons:

It's the first time we've experienced the included breakfast. It's a nice touch but we would rather a lower daily price with the option to add the breakfast if required.

2026-02-10 • via Nuitee
L
Leif • solo_traveller • dk
8
2026-02-09 • via Nuitee
Y
Yordanov • family_with_children • gb
10
Pros:

Everything!

2026-02-09 • via Nuitee
S
Shaw • family_with_children • gb
10
Pros:

I liked the friendliness and politeness of the staff.

Cons:

The lighting in our room could have been better.

2026-02-09 • via Nuitee
R
Richard • family_with_children • gb
8
Clean, friendly in a great location, slightly expensive but the staff are fantastic, rooms comfy. We would defo stay he
Pros:

The location was great, the staff were fantastic, 24hr bar for residents was great, nice breakfast and had a great night sleep once in the oh so comfy bed, The hotel is also very clean.

Cons:

Drinks and snacks expensive, £3.30 for a bottle Pepsi out of fridge and £1.95 for a Twix. We stayed in room 328 and it got cold at night and couldn’t turn thermostat up, it just kept reverting to set temp.

2026-02-08 • via Nuitee
R
Robert • solo_traveller • gb
9
Nice clean hotel , super close to railway station . Food and service was perfect
Pros:

everything was good

Cons:

no complaints about my stay

2026-01-31 • via Nuitee
C
Callum • family_with_children • gb
8
Over all it was good
Pros:

How clean it was and the staff

Cons:

Nothing really just the breakfast being a bit cold

2026-01-31 • via Nuitee
C
Cindy • family_with_children • fr
8
2026-01-31 • via Nuitee
J
Jim • extended_group • gb
8
Had a good trip for my pals 70th
Pros:

Breakfast was good, maybe a bit more fruit would be good

Cons:

Think it was all part of a good visit, no complaints

2026-01-31 • via Nuitee
M
Maxime • solo_traveller • fr
8
2026-01-31 • via Nuitee
G
Gerben • solo_traveller • be
9
2026-01-30 • via Nuitee