Holiday Inn Express Newcastle City Centre by IHG

Hotels
•
Holiday Inn Express
8.6 (6327 reviews)
Waterloo Square, St James Boulevard , Newcastle upon Tyne , gb

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Non-smoking rooms
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Pillows too hard
Noisy corridors

Categories

Cleanliness
8.28
Most reviews mention cleanliness positively, but some noted the need for deep cleaning.
Service
9.05
Staff were consistently described as friendly and helpful across multiple reviews.
Location
9.09
Numerous reviews highlight the excellent location near the train station and city center.
Room Quality
8.04
Room quality received mixed feedback, with some noting issues with bed comfort.
Amenities
8.57
Basic amenities were available, but noted some issues with the internet and room comfort.
Value for Money
8.43
Most reviews suggest it is reasonably priced considering the location and services.
Food and Beverage
8.58
Breakfast was described positively, though some found it too crowded.
Overall Experience
8.75
Overall positive experiences shared, with many stating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 13:29

Property Description

Central Location and Modern Amenities
Located in the heart of Newcastle, Holiday Inn Express offers stylish accommodation just steps away from major attractions and transportation hubs. Each modern bedroom is equipped with essential amenities like a flat-screen TV, work desk, and free WiFi, ensuring a comfortable stay for every guest.

Delicious Breakfast and Refreshing Beverages
Start your day right with a generous breakfast buffet at The Great Room, offering a variety of hot and continental options. Throughout the day, guests can also indulge in light snacks and beverages, perfect for a quick pick-me-up or a relaxing evening.

Convenient Meeting Facilities
For business travelers, the hotel provides a meeting room with a projector available for hire, ideal for hosting conferences or presentations. With its central location and modern amenities, Holiday Inn Express is the perfect choice for both leisure and business travelers.

Book your stay now at Holiday Inn Express Newcastle City Centre for a memorable experience in this vibrant city.

Important information:

Please note that there is no car parking on site. Car parking is available at the council-owned Grainger Town car park next to the hotel. Charges apply.

If booking a Double Room with Sofa Bed and you require the hotel to set up the extra bed, please inform the hotel via the Special Requests box during the booking process.

Pets are welcome at our hotel. An additional charge of GBP 30 per pet per stay applies.

Pre-booking is essential. Please contact the hotel to check availability.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Guests under the age of 18 can only check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 6327 reviews
Cleanliness: 8.28
Service: 9.05
Location: 9.09
Room Quality: 8.04
Amenities: 8.57
Value for Money: 8.43
Food and Beverage: 8.58
Overall Experience: 8.75
S
Sevetlana • solo_traveller • pt
8
Tranquila
Pros:

O que mais gostei foi do conforto do quarto e simpatia dos funcionários.

2026-03-28 • via Nuitee
A
Archie • couple • gb
9
Good
Pros:

Breakfast was good wife was coeliac and they catered well nothing

2026-03-28 • via Nuitee
J
Jonathon • solo_traveller • gb
8
2026-03-28 • via Nuitee
D
DARREN • family_with_children • gb
5
Cons:

Clearly no-one had looked into the bathroom for some time as there was mould on the shower curtains

2026-03-28 • via Nuitee
M
Matthew • couple • ie
10
Warm welcome, location and comfort
Pros:

The location, friendly welcome, warm comfortable rooms, nice breakfast. Convenient to the train station and the city centre. Great staff, comfortable hotel.

Cons:

Nothing to dislike, we'll definitely stay here again.

2026-03-27 • via Nuitee
M
Mary • solo_traveller • gb
9
Cons:

Would have liked porridge

2026-03-27 • via Nuitee
L
leanne • family_with_children • gb
10
Pros:

Very friendly staff. Comfortable room. Plenty to eat at breakfast.

2026-03-27 • via Nuitee
K
Karen • solo_traveller • gb
10
Spot on
Pros:

Very clean & staff really friendly

Cons:

Can’t fault anything

2026-03-27 • via Nuitee
G
Giardi • extended_group • us
10
Loved this place! Everything was perfect - the room, the beds, the breakfast and the price!
Pros:

The location was great. It is a little off the main street so it was so quiet and the beds were super comfy. The buffet breakfast was fabulous as well, and everyone was very friendly and helpful.

Cons:

N/A

2026-03-26 • via Nuitee
M
mckenzie • couple • gb
10
2026-03-26 • via Nuitee
B
Bonnington • couple • gb
10
Will use again lovely room
Pros:

Breakfast lovely location good

2026-03-26 • via Nuitee
E
Elizabeth • extended_group • gb
10
Booked hotel as it is close to the station. We found it comfortable and warm. The staff were friendly and engaging.
Pros:

Clean, comfortable and friendly staff. Close to the railway station.

Cons:

X

2026-03-25 • via Nuitee
P
Peter • solo_traveller • gb
9
Very enjoyable stay
Pros:

Rooms were comfortable, staff were friendly and helpful,good location and breakfast options were very good

Cons:

It was all good,the only thing I would like to see is a mini fridge

2026-03-25 • via Nuitee
R
Rutter • family_with_children • gb
9
2026-03-25 • via Nuitee
M
Martin • couple • gb
8
Good.
Pros:

Good breakfast. Good location. Good staff.

2026-03-24 • via Nuitee
K
Kirsty • family_with_children • gb
10
2026-03-24 • via Nuitee
M
maria • family_with_children • gb
9
Pros:

Location was great, short walk to the arena or the town...

Cons:

Nothing... All was good

2026-03-24 • via Nuitee
J
Jacky • family_with_children • gb
10
2026-03-24 • via Nuitee
F
Frost • extended_group • gb
10
Really enjoyed it, if we come back to Newcastle we will stay there again.
Pros:

We really enjoyed the breakfast, it was very tasty, and the location was perfect.

Cons:

Not enough tea bags and milks.

2026-03-23 • via Nuitee
D
derek • family_with_children • gb
9
2026-03-23 • via Nuitee