Holiday Inn Express Newcastle City Centre by IHG

Hotels
Holiday Inn Express
8.6 (6766 reviews)
Waterloo Square, St James Boulevard , Newcastle upon Tyne , gb

Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Parking
Non-smoking rooms
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Pillows too hard
Noisy corridors

Categories

Cleanliness
8.28
Most reviews mention cleanliness positively, but some noted the need for deep cleaning.
Service
9.05
Staff were consistently described as friendly and helpful across multiple reviews.
Location
9.09
Numerous reviews highlight the excellent location near the train station and city center.
Room Quality
8.04
Room quality received mixed feedback, with some noting issues with bed comfort.
Amenities
8.57
Basic amenities were available, but noted some issues with the internet and room comfort.
Value for Money
8.43
Most reviews suggest it is reasonably priced considering the location and services.
Food and Beverage
8.58
Breakfast was described positively, though some found it too crowded.
Overall Experience
8.75
Overall positive experiences shared, with many stating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 13:29

Property Description

Central Location and Modern Amenities
Located in the heart of Newcastle, Holiday Inn Express offers stylish accommodation just steps away from major attractions and transportation hubs. Each modern bedroom is equipped with essential amenities like a flat-screen TV, work desk, and free WiFi, ensuring a comfortable stay for every guest.

Delicious Breakfast and Refreshing Beverages
Start your day right with a generous breakfast buffet at The Great Room, offering a variety of hot and continental options. Throughout the day, guests can also indulge in light snacks and beverages, perfect for a quick pick-me-up or a relaxing evening.

Convenient Meeting Facilities
For business travelers, the hotel provides a meeting room with a projector available for hire, ideal for hosting conferences or presentations. With its central location and modern amenities, Holiday Inn Express is the perfect choice for both leisure and business travelers.

Book your stay now at Holiday Inn Express Newcastle City Centre for a memorable experience in this vibrant city.

Important information:

Please note that there is no car parking on site. Car parking is available at the council-owned Grainger Town car park next to the hotel. Charges apply.

If booking a Double Room with Sofa Bed and you require the hotel to set up the extra bed, please inform the hotel via the Special Requests box during the booking process.

Pets are welcome at our hotel. An additional charge of GBP 30 per pet per stay applies.

Pre-booking is essential. Please contact the hotel to check availability.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Guests under the age of 18 can only check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 6766 reviews
Cleanliness: 8.28
Service: 9.05
Location: 9.09
Room Quality: 8.04
Amenities: 8.57
Value for Money: 8.43
Food and Beverage: 8.58
Overall Experience: 8.75
A
Andrew solo_traveller mx
9
Great value hotel with fantastic staff
Pros:

The hotel gave us everything we needed in a hotel stay - from the convenient location to the great self-service breakfast, but what made the stay exceptional was the super friendly and obliging staff.

Cons:

-

2026-05-16 via Nuitee
M
Michael couple gb
10
2026-05-16 via Nuitee
E
Emma couple gb
8
2026-05-16 via Nuitee
A
Angela couple gb
10
Lovely staff, great location, great breakfast
Pros:

Great location

Cons:

Pillows way too hard for me but that’s personal preference and easily sorted

2026-05-16 via Nuitee
D
Davies extended_group es
9
Excellent stay. Would recommend and stay there again.
Pros:

The location was very good. Easy walk into the city centre. The room was good, spotlessly clean and very comfortable. For breakfast there was an excellent choice of hot and cold food.

Cons:

Some of the hot food could have been a bit hotter. There is a microwave to use but didn't really want my food re heated.

2026-05-16 via Nuitee
E
Emma solo_traveller gb
10
2026-05-16 via Nuitee
P
Pounder couple gb
10
Comfortable and easy
Pros:

It was very central clean comfortable and the staff were exceptionally helpful

Cons:

Nothing

2026-05-16 via Nuitee
J
Janet solo_traveller gb
10
Very relaxing break.
Pros:

It was within walking distance of station.Also very close to town and places of interest . Staff helpful

2026-05-15 via Nuitee
J
JULIA solo_traveller es
9
Ubicación perfecta y personal muy amable
Pros:

La ubicación perfecta a 5 minutos de la estación de tren y cerca del centro. Todo muy limpio y personal muy amable. El desayuno es muy completo. Muy recomendable.

2026-05-15 via Nuitee
J
John solo_traveller gb
9
Comfirtable and pleasant..
Pros:

Very ckmfirtabke bed and room..

Cons:

No lunch or dinner facikities, not a big issue..

2026-05-15 via Nuitee
B
Barry solo_traveller gb
6
Good value for money would stay again
Pros:

Location , price and cleanliness

Cons:

Needs an upgrade on common areas

2026-05-15 via Nuitee
F
Francisco couple es
8
Buena
Pros:

El desayuno ha sido correcto y la ubicación buena

Cons:

La comunicación

2026-05-15 via Nuitee
H
helen solo_traveller gb
10
Pros:

Rooms were very clean and comfortable 👌 all staff very helpful and made our stay great 👍

Cons:

Leaving to go home we loved everything

2026-05-14 via Nuitee
D
David couple gb
9
Good value and a comfortable room
Pros:

Very central location, close to the railway station. Reception staff very helpful, dealt with our left luggage very well Good breakfast selection.

2026-05-14 via Nuitee
R
Richard extended_group gb
10
We will be back.
Pros:

The hotel was really close to the railway station. The breakfast was very good and the staff couldn’t do enough to help us.

2026-05-14 via Nuitee
D
Donna couple gb
10
Michael on reception was amazing! Made our stay even better! Tell him Donna said thanks for making our Hen Do so enjoyab
Pros:

Ideally situated

Cons:

Nothing

2026-05-14 via Nuitee
C
Cees couple nl
8
2026-05-13 via Nuitee
G
GILL solo_traveller gb
10
2026-05-13 via Nuitee
G
Glenys extended_group gb
9
Short & sweet!
Pros:

Breakfast was good
Location excellent

2026-05-13 via Nuitee
K
Kayleigh solo_traveller gb
10
2026-05-12 via Nuitee