Holiday Inn Express Newcastle City Centre by IHG

Hotels
•
Holiday Inn Express
8.6 (7193 reviews)
Waterloo Square, St James Boulevard , Newcastle upon Tyne , GB
+44 371 902 1625

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Pillows too hard
Noisy corridors

Categories

Cleanliness
8.28
Most reviews mention cleanliness positively, but some noted the need for deep cleaning.
Service
9.05
Staff were consistently described as friendly and helpful across multiple reviews.
Location
9.09
Numerous reviews highlight the excellent location near the train station and city center.
Room Quality
8.04
Room quality received mixed feedback, with some noting issues with bed comfort.
Amenities
8.57
Basic amenities were available, but noted some issues with the internet and room comfort.
Value for Money
8.43
Most reviews suggest it is reasonably priced considering the location and services.
Food and Beverage
8.58
Breakfast was described positively, though some found it too crowded.
Overall Experience
8.75
Overall positive experiences shared, with many stating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 13:29

Property Description

Central Location and Modern Amenities
Located in the heart of Newcastle, Holiday Inn Express offers stylish accommodation just steps away from major attractions and transportation hubs. Each modern bedroom is equipped with essential amenities like a flat-screen TV, work desk, and free WiFi, ensuring a comfortable stay for every guest.

Delicious Breakfast and Refreshing Beverages
Start your day right with a generous breakfast buffet at The Great Room, offering a variety of hot and continental options. Throughout the day, guests can also indulge in light snacks and beverages, perfect for a quick pick-me-up or a relaxing evening.

Convenient Meeting Facilities
For business travelers, the hotel provides a meeting room with a projector available for hire, ideal for hosting conferences or presentations. With its central location and modern amenities, Holiday Inn Express is the perfect choice for both leisure and business travelers.

Book your stay now at Holiday Inn Express Newcastle City Centre for a memorable experience in this vibrant city.

Important information:

Please note that there is no car parking on site. Car parking is available at the council-owned Grainger Town car park next to the hotel. Charges apply.

If booking a Double Room with Sofa Bed and you require the hotel to set up the extra bed, please inform the hotel via the Special Requests box during the booking process.

Pets are welcome at our hotel. An additional charge of GBP 30 per pet per stay applies.

Pre-booking is essential. Please contact the hotel to check availability.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.6
Based on 7193 reviews
Cleanliness: 8.28
Service: 9.05
Location: 9.09
Room Quality: 8.04
Amenities: 8.57
Value for Money: 8.43
Food and Beverage: 8.58
Overall Experience: 8.75
R
Ryan • family_with_children • gb
1
Cons:

No heating in room!!

2026-10-17 • via Nuitee
B
Barry • solo_traveller • gb
10
2026-10-17 • via Nuitee
F
Fabrizio • family_with_children • it
7
Buon hotel , ma non eccezionale.
Pros:

Vicino alla stazione dei treni.

Cons:

Colazione negativa , poca scelta .

2026-10-16 • via Nuitee
S
Sukhdev • family_with_children • in
9
Great stay with delicious breakfast and very convenient location.
Pros:

Breakfast and location was amazing. Council parking is in front of the entrance which is really good.

Cons:

Lighting was not very good but can't complain as it was good enough.

2026-10-16 • via Nuitee
R
Rachael • extended_group • gb
10
Perfect stay amazing location and very friendly staff
Pros:

Perfect location right in the centre of town. Rooms clean and quiet and had good blackout curtains. Facilities all as should be and breakfast was nice. Staff were all really friendly. Car park right next door only £11 a day and whilst people have moaned about space size and narrow ramps etc, whilst it was slightly smaller than other car parks if u drive carefully it was perfectly fine even with a large 7 seater car!

Cons:

Nothing

2026-10-16 • via Nuitee
S
Sean • couple • gb
9
2026-10-15 • via Nuitee
L
LUCAS • couple • es
10
2026-10-15 • via Nuitee
K
Kevin • family_with_children • gb
9
2026-10-15 • via Nuitee
S
Sonja • family_with_children • nl
10
2026-10-14 • via Nuitee
E
Essien • solo_traveller • gb
10
The best hotel
Pros:

Breakfast and rooms/bathroom really appreciate the clean rooms and delicious breakfast 😋

Cons:

Nothing I can remember

2026-10-14 • via Nuitee
L
Liz • couple • gb
8
Suitable for what we wanted
Pros:

Central

Cons:

Tiny beds

2026-10-13 • via Nuitee
A
Anne • family_with_children • gb
10
Perfect for our requirements, two older adults with two grandchildren.
Pros:

breakfasts were great, even by my fussy husband's standard and grandchildren. Wide selection.

Cons:

Room was a little tight but on the other hand it was a budget hotel.

2026-10-13 • via Nuitee
N
Nicola • solo_traveller • gb
8
2026-10-12 • via Nuitee
M
Mair • extended_group • gb
10
Pros:

Breakfast was good, hotel staff were professional and friendly.

Cons:

Parking arrangements at the Multi Storey park next to it. Entrance and exit was very tight, and damaged my car

2026-10-12 • via Nuitee
H
Hasan • family_with_children • kw
10
2026-10-11 • via Nuitee
K
Kayleigh • couple • gb
10
Definitely be back
Pros:

How close everything was. Excellent bed and shower.

Cons:

Absolutely nothing. Had absolutely everything you could want or need

2026-10-11 • via Nuitee
D
delrouz • solo_traveller • gb
6
Pros:

Absolutely good everything

Cons:

Good location very good staff

2026-10-11 • via Nuitee
C
Callum • solo_traveller • gb
1
2026-10-10 • via Nuitee
P
Pauline • couple • gb
10
Could not have asked for more.
Pros:

Staff were very helpful, nothing was too much trouble. Bonus was they served evening meals. Lovely pies!!!

Cons:

Everything was brilliant.

2026-10-10 • via Nuitee
E
emma • family_with_children • gb
10
Pros:

Great breakfast and staff clean

Cons:

Nothing

2026-10-09 • via Nuitee