Holiday Inn Express Newcastle City Centre by IHG

Hotels
•
Holiday Inn Express
8.6 (7193 reviews)
Waterloo Square, St James Boulevard , Newcastle upon Tyne , GB

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Pillows too hard
Noisy corridors

Categories

Cleanliness
8.28
Most reviews mention cleanliness positively, but some noted the need for deep cleaning.
Service
9.05
Staff were consistently described as friendly and helpful across multiple reviews.
Location
9.09
Numerous reviews highlight the excellent location near the train station and city center.
Room Quality
8.04
Room quality received mixed feedback, with some noting issues with bed comfort.
Amenities
8.57
Basic amenities were available, but noted some issues with the internet and room comfort.
Value for Money
8.43
Most reviews suggest it is reasonably priced considering the location and services.
Food and Beverage
8.58
Breakfast was described positively, though some found it too crowded.
Overall Experience
8.75
Overall positive experiences shared, with many stating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 13:29

Property Description

Central Location and Modern Amenities
Located in the heart of Newcastle, Holiday Inn Express offers stylish accommodation just steps away from major attractions and transportation hubs. Each modern bedroom is equipped with essential amenities like a flat-screen TV, work desk, and free WiFi, ensuring a comfortable stay for every guest.

Delicious Breakfast and Refreshing Beverages
Start your day right with a generous breakfast buffet at The Great Room, offering a variety of hot and continental options. Throughout the day, guests can also indulge in light snacks and beverages, perfect for a quick pick-me-up or a relaxing evening.

Convenient Meeting Facilities
For business travelers, the hotel provides a meeting room with a projector available for hire, ideal for hosting conferences or presentations. With its central location and modern amenities, Holiday Inn Express is the perfect choice for both leisure and business travelers.

Book your stay now at Holiday Inn Express Newcastle City Centre for a memorable experience in this vibrant city.

Important information:

Please note that there is no car parking on site. Car parking is available at the council-owned Grainger Town car park next to the hotel. Charges apply.

If booking a Double Room with Sofa Bed and you require the hotel to set up the extra bed, please inform the hotel via the Special Requests box during the booking process.

Pets are welcome at our hotel. An additional charge of GBP 30 per pet per stay applies.

Pre-booking is essential. Please contact the hotel to check availability.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 7193 reviews
Cleanliness: 8.28
Service: 9.05
Location: 9.09
Room Quality: 8.04
Amenities: 8.57
Value for Money: 8.43
Food and Beverage: 8.58
Overall Experience: 8.75
P
paul • couple • gb
10
2026-09-12 • via Nuitee
S
Shannon • family_with_children • gb
10
2026-09-12 • via Nuitee
E
Elaine • couple • gb
8
It was a good location for all our needs.
Pros:

Comfortable room. The breakfast was basic but good.

2026-09-11 • via Nuitee
L
Lise • solo_traveller • no
8
Pros:

Beliggenheten

2026-09-11 • via Nuitee
J
Jamshed • couple • gb
7
Busy
Pros:

Location was good

Cons:

New modern rectangular block of a building. I like the old Victorian buildings of Newcastle

2026-09-11 • via Nuitee
J
James • couple • gb
8
Was good
Pros:

Nice bed hight

Cons:

Cheapskate toilet roll

2026-09-10 • via Nuitee
P
palmer • solo_traveller • gb
9
2026-09-10 • via Nuitee
D
Dunning • solo_traveller • gb
10
2026-09-10 • via Nuitee
C
Craig • couple • gb
8
Had a good time
Pros:

Location

Cons:

Breakfast

2026-09-10 • via Nuitee
J
Jiarui • solo_traveller • gb
9
2026-09-10 • via Nuitee
D
David • solo_traveller • gb
9
A good city-centre hotel in a great location
Pros:

Excellent location - a few minutes from Central Station, the main shopping area, St James stadium and the 'Life' science centre. Helpful, friendly staff - and a delicious breakfast included in the price. The hotel was clean and welcoming

Cons:

Rather small and cramped family room with little space to move around. A feeble air-con /ventilation system and a badly-fitting window.

2026-09-10 • via Nuitee
E
Elke • solo_traveller • es
10
Pros:

La ubicacion, relacion calidad precio es excelente. Limpieza excelente

Cons:

Para los 4, 2 niños y 2 adultos la habitación un poco justa de tamaño, pero estaba muy bien. El desayuno es monótono. Eché de menos quizás un embutido (queso, salami, etc.. ) pero lo recomiendo un 1000%. Volveré....

2026-09-09 • via Nuitee
H
Hans • couple • nl
8
Prima hotel en centrale ligging
Pros:

Netjes

Cons:

Geen negatieve ervaringen

2026-09-09 • via Nuitee
G
Giuseppina • solo_traveller • it
9
2026-09-09 • via Nuitee
G
Guido • solo_traveller • be
7
Pros:

Het ontbijt en de kamer was proper en had alles wat je nodig hebt

Cons:

Niks

2026-09-09 • via Nuitee
L
Lindsey • solo_traveller • gb
10
Pros:

The staff, amazing

2026-09-09 • via Nuitee
S
Sheridan • solo_traveller • gb
10
Great Stay !
Pros:

I like the friendliness of the staff.
The hotel is spotlessly clean
Handy for travel connections.

Cons:

Not applicable.

2026-09-09 • via Nuitee
P
Peter • solo_traveller • gb
9
2026-09-09 • via Nuitee
P
Paul • couple • gb
8
Great value on a Sunday night.
Pros:

Very friendly staff. Great location as 10mins walk down to the quayside and 5mins from all the shops etc. The car park next door is fine and great value for money, 20hrs via the PaybyPhone app was less than £12!

Cons:

Nothing

2026-09-08 • via Nuitee
T
Tony • solo_traveller • gb
8
2026-09-08 • via Nuitee