Holiday Inn Express Newcastle City Centre by IHG

Hotels
Holiday Inn Express
8.6 (7193 reviews)
Waterloo Square, St James Boulevard , Newcastle upon Tyne , gb

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Pillows too hard
Noisy corridors

Categories

Cleanliness
8.28
Most reviews mention cleanliness positively, but some noted the need for deep cleaning.
Service
9.05
Staff were consistently described as friendly and helpful across multiple reviews.
Location
9.09
Numerous reviews highlight the excellent location near the train station and city center.
Room Quality
8.04
Room quality received mixed feedback, with some noting issues with bed comfort.
Amenities
8.57
Basic amenities were available, but noted some issues with the internet and room comfort.
Value for Money
8.43
Most reviews suggest it is reasonably priced considering the location and services.
Food and Beverage
8.58
Breakfast was described positively, though some found it too crowded.
Overall Experience
8.75
Overall positive experiences shared, with many stating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 13:29

Property Description

Central Location and Modern Amenities
Located in the heart of Newcastle, Holiday Inn Express offers stylish accommodation just steps away from major attractions and transportation hubs. Each modern bedroom is equipped with essential amenities like a flat-screen TV, work desk, and free WiFi, ensuring a comfortable stay for every guest.

Delicious Breakfast and Refreshing Beverages
Start your day right with a generous breakfast buffet at The Great Room, offering a variety of hot and continental options. Throughout the day, guests can also indulge in light snacks and beverages, perfect for a quick pick-me-up or a relaxing evening.

Convenient Meeting Facilities
For business travelers, the hotel provides a meeting room with a projector available for hire, ideal for hosting conferences or presentations. With its central location and modern amenities, Holiday Inn Express is the perfect choice for both leisure and business travelers.

Book your stay now at Holiday Inn Express Newcastle City Centre for a memorable experience in this vibrant city.

Important information:

Please note that there is no car parking on site. Car parking is available at the council-owned Grainger Town car park next to the hotel. Charges apply.

If booking a Double Room with Sofa Bed and you require the hotel to set up the extra bed, please inform the hotel via the Special Requests box during the booking process.

Pets are welcome at our hotel. An additional charge of GBP 30 per pet per stay applies.

Pre-booking is essential. Please contact the hotel to check availability.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 7193 reviews
Cleanliness: 8.28
Service: 9.05
Location: 9.09
Room Quality: 8.04
Amenities: 8.57
Value for Money: 8.43
Food and Beverage: 8.58
Overall Experience: 8.75
V
Val family_with_children gb
10
Very enjoyable & comfortable stay
Pros:

Very central

Cons:

There was nothing we didn’t like

2026-08-29 via Nuitee
B
Bruce solo_traveller au
8
2026-08-28 via Nuitee
R
Raymond couple gb
8
Outstanding value for money!
Pros:

This is exceptional value for money we paid only £48 for bed and breakfast which was outstanding value, a short walk had us at all our favourite bars and the amazing Kozle restaurant 2 minute walk away. For the money you cannot complain the staff were all amazing and very upbeat. I have stayed at Gotham, Grey Street Hotel, Malmaison etc all outstanding hotels in Newcastle but lets keep it real this was £48 and my wife thinks one of the best nights sleeps she has ever had . Thanks for being epic on a price adjusted basis you are every bit as good as the top class hotels. As this was £48.......... you simply cannot go wrong!

Cons:

Nothing, the room did smell of bleach but lets keep it real, it was clean comfy included breakfast and was £48.Simply amazing value and a great stay in a great city!

2026-08-28 via Nuitee
H
Heidi solo_traveller fi
9
Pros:

Clean room, quiet enough

2026-08-27 via Nuitee
K
Katie solo_traveller gb
9
Perfect for a short stay
Pros:

Ideal location for a one night stay, a quick walk from the train station.
Staff member who checked me in gave me a warm welcome.
Modern facilities and had everything I needed.

2026-08-27 via Nuitee
V
Varrow solo_traveller gb
10
2026-08-27 via Nuitee
R
Ranjani family_with_children nl
9
Great, comfortable and nice
Pros:

People at reception are friendly and try their best to solve any questions we had.
Location was super and not noisy at the same time.
Housekeeping was also good.

Cons:

Breakfast was the same every day for 5 days.
No much fruits variety either.
I would have preferred more healthier breakfast options.

2026-08-27 via Nuitee
K
Katie family_with_children gb
10
Returning customers
Pros:

Fab stay as always. Staff are lovely and the rooms are comfortable and spacious, even with 4 of us sharing. And of course the breakfast is the main attraction :)

2026-08-26 via Nuitee
O
Olusola Oloyede solo_traveller ng
8
Good
Pros:

Well maintained property and positioned in the centre of the city. Enjoy accessibility to a lot of places in the city centre.

Cons:

The food was predictable. There is always a need for variety in terms of food served.

2026-08-26 via Nuitee
H
Huma family_with_children gb
10
It was comfortable and served our purpose
Pros:

The location was really good for the purpose of our visit to Newcastle. The central station was close by as was the city centre. The staff were welcoming and friendly.

Cons:

NA

2026-08-26 via Nuitee
R
Rachel couple gb
8
Perfect central location for us, breakfast was perfect, staff are really lovely and helpful - every single one we spoke
Pros:

Location ideal
Check in very smooth
Breakfast lovely

Cons:

Price of bottle of Coke was a shock

2026-08-26 via Nuitee
N
Nicholas extended_group gb
10
2026-08-26 via Nuitee
D
daniel omar zappulla couple ar
10
2026-08-26 via Nuitee
D
Danilo solo_traveller gb
9
Great stay within the budget
Pros:

Room was clean, check-in process was very easy, reception staff (Ryan) was very polite. The location of the Hotel is a feel walking mimnutes from the train station. The amenities of the room were simple but great. Breakfast was free and delicious.

Cons:

The only complain I have was with the pillows, they were not as confortable I was expecting, but this detail did not ruin my stay.

2026-08-26 via Nuitee
A
Angela family_with_children gb
10
2026-08-26 via Nuitee
M
Marcus solo_traveller gb
10
Absolutely amazing staff fantastic service rooms was outstanding had everything you needed even if you did forget someth
Pros:

Holiday inn express was an amazing experience and the price was spot on just like to thank one of the amazing staff members Ryan for such amazing service and welcoming such an kind helpful person you made me and my friends stay feel safe and happy and a place we made our memories together so thank you Ryan keep up the incredible work we’re be back soon.

Cons:

Nothing everything was amazing

2026-08-25 via Nuitee
B
Bingyan couple cn
6
尚可
Pros:

酒店员工服务态度好

Cons:

酒店电梯必须维护

2026-08-25 via Nuitee
J
Judy family_with_children gb
10
Pros:

Breakfast was good, staff are great, location is excellent for train station and city centre to include bus station

Cons:

sofa bed in room was not the best we have had, boys reported it being a bit uncomfortable.

2026-08-24 via Nuitee
N
Norbert solo_traveller de
7
2026-08-24 via Nuitee
M
Mariano solo_traveller es
9
2026-08-24 via Nuitee