Holiday Inn Express Newcastle City Centre by IHG

Hotels
•
Holiday Inn Express
8.6 (6926 reviews)
Waterloo Square, St James Boulevard , Newcastle upon Tyne , gb

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Pillows too hard
Noisy corridors

Categories

Cleanliness
8.28
Most reviews mention cleanliness positively, but some noted the need for deep cleaning.
Service
9.05
Staff were consistently described as friendly and helpful across multiple reviews.
Location
9.09
Numerous reviews highlight the excellent location near the train station and city center.
Room Quality
8.04
Room quality received mixed feedback, with some noting issues with bed comfort.
Amenities
8.57
Basic amenities were available, but noted some issues with the internet and room comfort.
Value for Money
8.43
Most reviews suggest it is reasonably priced considering the location and services.
Food and Beverage
8.58
Breakfast was described positively, though some found it too crowded.
Overall Experience
8.75
Overall positive experiences shared, with many stating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 13:29

Property Description

Central Location and Modern Amenities
Located in the heart of Newcastle, Holiday Inn Express offers stylish accommodation just steps away from major attractions and transportation hubs. Each modern bedroom is equipped with essential amenities like a flat-screen TV, work desk, and free WiFi, ensuring a comfortable stay for every guest.

Delicious Breakfast and Refreshing Beverages
Start your day right with a generous breakfast buffet at The Great Room, offering a variety of hot and continental options. Throughout the day, guests can also indulge in light snacks and beverages, perfect for a quick pick-me-up or a relaxing evening.

Convenient Meeting Facilities
For business travelers, the hotel provides a meeting room with a projector available for hire, ideal for hosting conferences or presentations. With its central location and modern amenities, Holiday Inn Express is the perfect choice for both leisure and business travelers.

Book your stay now at Holiday Inn Express Newcastle City Centre for a memorable experience in this vibrant city.

Important information:

Please note that there is no car parking on site. Car parking is available at the council-owned Grainger Town car park next to the hotel. Charges apply.

If booking a Double Room with Sofa Bed and you require the hotel to set up the extra bed, please inform the hotel via the Special Requests box during the booking process.

Pets are welcome at our hotel. An additional charge of GBP 30 per pet per stay applies.

Pre-booking is essential. Please contact the hotel to check availability.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Guests under the age of 18 can only check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.6
Based on 6926 reviews
Cleanliness: 8.28
Service: 9.05
Location: 9.09
Room Quality: 8.04
Amenities: 8.57
Value for Money: 8.43
Food and Beverage: 8.58
Overall Experience: 8.75
E
Ermias • couple • ch
10
2026-06-27 • via Nuitee
R
Rens • solo_traveller • nl
7
Pros:

Nice location

Cons:

Unhealthy breakfast

2026-06-27 • via Nuitee
G
graeme • couple • gb
9
Great break away in this hotel.
Pros:

Lovely hotel. Very friendly and helpful staff. Breakfast very good. Would recommend.

2026-06-27 • via Nuitee
R
Rachel • couple • gb
8
Always a lovely place to stay
Pros:

Spacious room, working air con and comfortable beds. Staff always friendly

Cons:

Small stain on pillow but staff immediately replaced it

2026-06-27 • via Nuitee
Y
Yousef • couple • us
10
A lovely and comfortable stay with outstanding staff, especially Annie and the breakfast team.
Pros:

The staff were absolutely wonderful. Everyone at reception and in the breakfast area was very kind, welcoming and helpful. The breakfast team were all excellent.

Cons:

Nothing major. We had a very pleasant stay and felt well looked after.

2026-06-27 • via Nuitee
R
Richie • family_with_children • gb
9
Our son left his retainers after breakfast which could have been taken and cost is £200.when we went back the kind man w
Pros:

Location and EV charging next door

Cons:

Pillow. No marmite at breakfast for children!

2026-06-27 • via Nuitee
G
George • solo_traveller • gb
7
Pros:

Location

Cons:

Breakfast was the worst food imagin


able Inedible

2026-06-27 • via Nuitee
M
Michael • solo_traveller • gb
9
Pros:

Everything happy guest

Cons:

No Magners cider

2026-06-26 • via Nuitee
T
Terry • solo_traveller • gb
10
2026-06-26 • via Nuitee
L
LuisEQuezada • solo_traveller • cl
10
Pros:

Me gustó todo. Especialmente la atención del personal. El hotel es muy cómodo. Está muy bien ubicado.
Es más de lo que esperaba

Cons:

Sería muy injusto decir que hsbía algo malo.

2026-06-26 • via Nuitee
F
Fox • couple • gb
10
Excellent 3 night stay
Pros:

Excellent location,breakfast good as usual--room was a good size although no teletext on the tv which would have been useful for us.

Cons:

One small thing was that the sausages at breakfast were not always warm otherwise all was well

2026-06-26 • via Nuitee
S
Sarah • family_with_children • gb
8
would stay here again
Pros:

air conditioning , breakfast included .
quiet location very close to station

2026-06-26 • via Nuitee
B
Bonfranceschi • family_with_children • it
8
Pros:

Posizione ottima con un parcheggio multipiano a pochi metri (parcheggio notturno gratuito). Personale super gioviale e disponibile. Molto buona la colazione.

Cons:

Un po' poco spazio per il divano letto

2026-06-25 • via Nuitee
K
Karim • family_with_children • gb
7
2026-06-25 • via Nuitee
R
Rajesh • couple • gb
9
Pros:

Staff were absolutely brilliant from day 1. Very welcoming, and extremely dog friendly. Very comfortable and right in the middle of town center. Parking was right beside it as well.

Cons:

Nothing I can think of.

2026-06-25 • via Nuitee
S
Sachin • solo_traveller • gb
10
Pros:

Very good room

Cons:

All good

2026-06-25 • via Nuitee
T
Tara • solo_traveller • gb
9
Pros:

The Reception staff were awesome, helped me to sort out a quiet space for a meeting and find a late dinner on my arrival - couldn't fault them

2026-06-25 • via Nuitee
G
Gyula • family_with_children • hu
8
2026-06-24 • via Nuitee
J
Jackie • family_with_children • gb
10
Dereck and Joanna at reception. Fantastic in sorting out a return day room. Beautiful people.
Pros:

Good

Cons:

Nothing

2026-06-24 • via Nuitee
A
Andrea • solo_traveller • ch
8
Pros:

sehr zentral beim Bahnhof gelegen, saubere Zimmer, freundliches Personal

2026-06-24 • via Nuitee