Holiday Inn Express Metropolis by IHG

Hotels
•
Holiday Inn Express
8.5 (593 reviews)
2179 East 5th Street , Metropolis , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly service
Location convenience
Good breakfast
Cons:
Cleanliness issues
Room comfort complaints

Categories

Cleanliness
7.5
Multiple reviews mentioned cleanliness, but instances of musty smell and stains were noted.
Service
9.5
Consistently highlighted as friendly and accommodating across various reviews.
Location
9
Several reviews praised the location for its convenience and quietness.
Room Quality
7.5
Mixed feedback with some rooms being described as clean, but issues like unlevel floors and outdated decor were pointed out.
Amenities
8.5
Amenities were generally satisfactory, including breakfast and pet policies.
Value for Money
8.5
Competitively priced for the offered services and location.
Food and Beverage
9
Numerous reviews complimented the quality and variety of the breakfast.
Overall Experience
8.5
Overall a good experience despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 20:57

Property Description

Convenient Location and Amenities

Situated at the junction of Interstate 24 and Highway 45, Holiday Inn Express Metropolis offers an indoor pool, free WiFi, and cable TV in each room. Just a short drive from Harrah’s Riverboat Casino and Paducah, Kentucky, the hotel provides a perfect blend of comfort and entertainment.

Relaxation and Leisure Options

Guests can enjoy complimentary access to the fitness room and spa bath, perfect for unwinding after a busy day. Additionally, the 24-hour business center and daily hot breakfast cater to both leisure and business travelers.

Family-Friendly Environment

With family rooms available and a kid-friendly manager's reception every evening, Holiday Inn Express Metropolis ensures a pleasant stay for guests of all ages.

Book your stay now at Holiday Inn Express Metropolis for a memorable and convenient experience!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PAH

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.5
Based on 593 reviews
Cleanliness: 7.5
Service: 9.5
Location: 9
Room Quality: 7.5
Amenities: 8.5
Value for Money: 8.5
Food and Beverage: 9
Overall Experience: 8.5
B
Brittany • couple • us
10
I will be back
Pros:

Beautiful

Cons:

Not Applicable

2026-04-11 • via Nuitee
L
Lisa • couple • us
9
We would definitely stay again
Pros:

Comfortable bed and the breakfast was so good!

Cons:

NA

2026-04-06 • via Nuitee
P
Parisot • family_with_children • us
10
Pros:

The whole place was awesome. They have great breakfast, clean & everyone is friendly & helpful.

Cons:

There is only 1 thing I didn't like & it was there bathroom. It is very small in the king suite. I had to step around the toilet to just to close the door but that wouldn't stop me from staying there again.

2026-04-02 • via Nuitee
C
Cathy • family_with_children • us
8
2026-04-01 • via Nuitee
H
Hall • family_with_children • us
3
Pros:

Location

Cons:

Very outdated. Can hear every sound in the hallway

2026-04-01 • via Nuitee
D
Diana • family_with_children • us
10
2026-03-31 • via Nuitee
B
Brent • couple • us
10
Pros:

Location

2026-03-26 • via Nuitee
B
Brent • couple • us
10
Pros:

Location

2026-03-26 • via Nuitee
G
Gary • couple • us
6
Staff friendly and capable, environment less than expected.
Pros:

Staff was friendly and courteous. Bed was comfortable

Cons:

Exceptionally noisy room. Bathroom fan ran all night. AC / Heat was very loud and squealed every time it kicked it. Hallways and elevator were less than clean.

2026-03-25 • via Nuitee
T
Toni • couple • us
10
Excellent choice for on-the-road trip!
Pros:

Very friendly and accommodating staff. The bed was very comfortable and room was clean!

2026-03-24 • via Nuitee
J
Joseph • couple • us
10
Great place
Pros:

The Hot Tub was great

2026-03-24 • via Nuitee
M
Matt • family_with_children • us
9
Pros:

3/21/2026 The breakfast attendant was fantastic and they were able to accommodate our adjoining rooms.

2026-03-22 • via Nuitee
P
Pamela • couple • us
8
2026-03-16 • via Nuitee
B
Brittany • couple • us
10
Beautiful
Pros:

Breakfast was excellent

Cons:

Not Applicable

2026-03-14 • via Nuitee
J
Jeanae • family_with_children • us
8
2026-03-14 • via Nuitee
R
Richard • family_with_children • us
1
Pros:

Nothing it was dirty they sent us to another room and it was filthy also we asked for our money back and drove another 2 and a half hours away to stay somewhere else.

2026-03-12 • via Nuitee
S
Sandra • family_with_children • us
10
2026-03-12 • via Nuitee
M
Michael • family_with_children • us
9
2026-03-05 • via Nuitee
R
Rebecca • couple • us
9
2026-03-01 • via Nuitee
S
Sharon • family_with_children • us
7
Pros:

Breakfast

Cons:

Small bathroom and gave us only 2 towels, 2 washcloths,.and.2 hand towels.

2026-03-01 • via Nuitee