ANA Crowne Plaza Kumamoto New Sky by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.2 (667 reviews)
Chuo-Ku Higashiamidaji-Machi 2 , Kumamoto , jp

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Children allowed

Facilities

Electric bicycle charging station
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Fax/photocopying
Ironing service
Currency exchange
See all facilities

Review Highlights

Pros:
Great service
Good breakfast variety
Spacious rooms
Nice views
Cons:
Air conditioning issues
Location may lack nearby dining options
WiFi problems

Categories

Cleanliness
7.86
Some reviews noted that the facilities were clean, but issues with aging infrastructure and poor air conditioning were mentioned.
Service
8.63
Staff was consistently described as polite, helpful, and responsive to issues.
Location
8.37
Guests appreciated the location's proximity to attractions and views, despite some mentioning it's not very close to dining options.
Room Quality
8.02
Rooms were varied in quality; some guests loved the spaciousness while others noted issues with temperature and size.
Amenities
8.35
Positive mentions of breakfast variety and unique in-room amenities, though some fees were mentioned unexpectedly.
Value for Money
7.81
General sentiment was that the rate was fair; however, some inconsistencies in service quality lowered the perceived value.
Food and Beverage
8.56
Breakfast was well-received with a good mix of options, contributing positively to guest experiences.
Overall Experience
8.03
Overall, guests enjoyed their stay with some minor complaints that did not significantly detract from their experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 11:44

Property Description

Modern Accommodation with Dining Options
Crowne Plaza ANA Kumamoto New Sky, just an 8-minute walk from JR Kumamoto Station, offers contemporary rooms with free WiFi. The guestrooms feature air-conditioning, heating, and essential amenities like a fridge and a flat-screen TV. Indulge in Italian delights at Suncielo Restaurant or savor Japanese cuisine at Kohrin Restaurant, both located on-site. Additionally, enjoy services like laundry, dry cleaning, and 24-hour luggage storage for convenience.

Convenient Location and Accessibility
Nestled a short drive from Kumamoto Airport and within walking distance to the iconic Kumamoto Castle, our hotel provides easy access to must-see attractions.

Exceptional Services for a Memorable Stay
With a perfect blend of comfort, convenience, and top-notch services, Crowne Plaza ANA Kumamoto New Sky ensures a delightful stay for every guest. Book now and experience hospitality at its finest.

Important information:

Please note, the property will be strictly nonsmoking from 1 April 2018.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KMJ

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs JPY 1500 per day.

Location

Guest Reviews

8.2
Based on 667 reviews
Cleanliness: 7.86
Service: 8.63
Location: 8.37
Room Quality: 8.02
Amenities: 8.35
Value for Money: 7.81
Food and Beverage: 8.56
Overall Experience: 8.03
K
KATSUSHI • couple • jp
7
2026-03-02 • via Nuitee
L
Lin Chu • solo_traveller • tw
8
Pros:

樓下公車站牌就可搭九州橫段bus

2026-03-02 • via Nuitee
D
Dinh • solo_traveller • vn
8
Cons:

I chose non-smoking room but there was cigarettes smell..

2026-03-01 • via Nuitee
L
Lin • family_with_children • cn
10
2026-02-28 • via Nuitee
占部 • family_with_children • jp
7
Pros:

スタッフの対応が素晴らしかった

2026-02-27 • via Nuitee
K
keiko • family_with_children • jp
8
2026-02-26 • via Nuitee
Y
Yamauchi • couple • jp
8
2026-02-26 • via Nuitee
S
SURESH • solo_traveller • jp
8
2026-02-14 • via Nuitee
C
chen • family_with_children • cn
9
Pros:

前台非常热情。尤其是那位法国前台，每次见到都是发自内心的微笑

Cons:

晚餐性价比比较低。晚餐是65000 JPY， 但吃的食物选择很少，低于预期

2026-02-13 • via Nuitee
J
JONG NAM • family_with_children • kr
10
Pros:

편라한 주차시스템

Cons:

없습니다

2026-02-10 • via Nuitee
K
KOUETU • family_with_children • jp
6
2026-01-31 • via Nuitee
K
KWONG MAN • solo_traveller • hk
9
Pros:

非常好

Cons:

沒有

2026-01-31 • via Nuitee
W
Woo • family_with_children • sg
9
2026-01-29 • via Nuitee
H
HSIANG LING • couple • tw
10
2026-01-29 • via Nuitee
J
Jean-Marie • family_with_children • fr
10
Prestations et situation exceptionnelles pour un long séjour
Pros:

Voici un superbe établissement à la hauteur de ses promesses, grand hôtel aux prestations haut de gamme, grande chambre et vue superbe depuis les étages supérieurs. Particulièrement bien situé qu'on veuille utiliser le train ou le tram voire le car pour visiter la ville où la Préfecture. Le quartier dénombre de nombreux temples bouddhistes et un magnifique sanctuaire à découvrir se trouve à proximité. A quelques stations et accessibles à pied on trouvera les rues commerçantes. Pour les amateurs de randonnées pédestres, un stûpa abrite des reliques de Bouddha données par l'Inde qui domine de sa blancheur une colline proche, admirable monument d'où la vue embrasse la ville jusqu'au montagnes au loin. A noter l'extrême gentillesse du personnel aux compétences avérées et à l'amabilité hors normes. Restauration avec prestations culinaires haut de gamme au sein de l'hôtel. Vous êtes ici où il faut être pour un séjour au top! Cerise sur ce dessert, l'extrême propreté des lieux et bien sûr de votre chambre. Et rare au Japon, ici la langue française trouve un émissaire. J'oubliais pour les ornithologues passionnés la présence d'un spot sur la rivière toute proche avec quelques spatules dont face noire, aigrettes diverses, foulques macroule, canards de Chine et siffleurs...

Cons:

L'absence de laverie sur le site mais on l'aura compris, ce service est offert sous une autre forme toutefois peu adaptée pour un long séjour mais deux laveries automatiques sont à quelques rues.

2026-01-26 • via Nuitee
T
takamitsu • family_with_children • jp
9
清潔で落ち着けるホテル
Pros:

いつもお世話になってます。上層階からの眺めは熊本城か、白川側かで違いますが、どちらも申し分ない見晴らしです。今回は姉さん家族に宿泊してもらいました。ツインの部屋で申し分ない広さで、とても満足していました。

Cons:

特に有りません。

2026-01-23 • via Nuitee
齊藤 • couple • jp
6
2026-01-21 • via Nuitee
M
Mariko • solo_traveller • jp
8
2026-01-20 • via Nuitee
T
T-_-horii.s350203@docomo.ne.jp • couple • jp
5
Cons:

部屋が狭い
ベッドが小さい

2026-01-19 • via Nuitee
Y
Yuki • couple • jp
10
2026-01-19 • via Nuitee