Holiday Inn Kenilworth - Warwick by IHG

Hotels
•
Holiday Inn Hotels & Resorts
7.2 (2215 reviews)
212 Abbey End , Kenilworth , gb

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Great location
Cons:
Cleanliness issues
Room quality concerns
Limited amenities

Categories

Cleanliness
6.2
Some reviews noted issues with cleanliness, including stained carpets and dampness in areas.
Service
8.2
Staff are described as friendly and accommodating throughout the reviews.
Location
8.2
The hotel is praised for its great central location in several reviews.
Room Quality
6.2
Some rooms are noted to be tired and in need of upgrades, affecting overall quality.
Amenities
7.2
Amenities received mixed feedback; although breakfast was highlighted positively, there were complaints about limited tea/coffee supplies.
Value for Money
6.7
Guests felt the hotel was overpriced for the quality experienced, particularly in relation to room standards.
Food and Beverage
7.7
Breakfast received positive mentions, but some complaints about the availability and quality of service.
Overall Experience
7.2
Multiple guests enjoyed their stay but had significant grievances that impacted their overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 03:12

Property Description

Convenient Location and Easy Access

The Holiday Inn Kenilworth boasts a prime location with excellent access to major road networks, including the M40, M6, and M69 motorways. Situated just a 20-minute drive from the NEC, Birmingham International Airport, and railway station, as well as Stoneleigh Park's National Agricultural Centre, guests can easily explore the region's key attractions.

Modern Rooms with Premium Amenities

Experience comfort and style in our newly refurbished, air-conditioned rooms featuring sleek decor and amenities. Enjoy plasma flat-screen Smart TVs, en suite bathrooms, and a personalized pillow menu for a restful night's sleep.

Family-Friendly Services

Families are welcomed with open arms at our 4-star hotel. Children under 12 can stay and dine for free, making your stay not only convenient but also budget-friendly. The Clock Tower Café & Bistro offers a delightful dining experience for guests of all ages.

Book your stay at the Holiday Inn Kenilworth today for a memorable and hassle-free experience.

Important information:

Dinner, Bed and Breakfast packages: Up to 2 kids 12 and under eat free from the kid's menu when each adult orders from the main menu in any Holiday Inn® on-site restaurant.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 10 per day.

Location

Guest Reviews

7.2
Based on 2215 reviews
Cleanliness: 6.2
Service: 8.2
Location: 8.2
Room Quality: 6.2
Amenities: 7.2
Value for Money: 6.7
Food and Beverage: 7.7
Overall Experience: 7.2
C
Claire • family_with_children • gb
9
Would def stay again.
Pros:

Close to our venue and very cool room in the heat. Very clean and fairly spacious family room.

Cons:

Out side looking very sad. Rubbish and all plants dead.

2026-07-04 • via Nuitee
N
Nicky • extended_group • gb
1
Will definitely not be back to Kenilworth hotel.
Pros:

Breakfast was the only thing we can say that we approved of.

Cons:

We had booked 4 rooms for 3 nights, Problems with booking upon arrival.
Unhelpful & Lack of staff to cover reception & bar areas
Hotel is now very tried & run down.
Very poor standard & lack of food.

2026-07-03 • via Nuitee
V
Vladimir • family_with_children • gb
4
The owners decided to switch off air conditioning on the hottest day. Room was unlivable.
Pros:

The receptionist was helpful and agreed to cancel and refund the reservation. The room looked clean, although I did not have a chance to use it. The hotel should be a reasonable value for money in colder times of the year.

Cons:

The hotel owners decided to switch off the air conditioning on the hottest day. The room was unlivable: a portable fan was circulating hot air. Many families were sitting in the air-conditioned lobby.

2026-07-02 • via Nuitee
K
Ken • couple • gb
1
Avoid at all costs due to temperature in room. No air con and looked like a pathetic small heater for cold weather.
Pros:

Location and generally clean

Cons:

On a warm day it was unbelievably hot. Room really kept the heat and was not habitable. Aircon not working

2026-07-02 • via Nuitee
T
Tabron • family_with_children • gb
3
I am extremely disappointed with our stay. The room was unbearably hot, with no air conditioning, de
Pros:

I am extremely disappointed with our stay. The room was unbearably hot, with no air conditioning, despite my husband's room having air conditioning installed. This inconsistency made no sense and had a significant impact on our comfort.

To make matters worse, we were unable to open the windows, leaving us with no ventilation at all. I was staying with my disabled son, and the lack of fresh air made the room almost impossible to stay in. We could hardly breathe, and it was an incredibly distressing experience.

The telephone in our room was also not working, which meant I couldn't get hold of anyone at reception. We repeatedly tried to contact reception throughout the evening for assistance but were unable to reach anyone. Being unable to get help when we needed it was completely unacceptable.

Overall, the conditions were terrible, and I would not expect guests—especially those with disabled family members—to be left in such an uncomfortable and unsafe environment. This experience fell well below the standard we expected.

Cons:

I am extremely disappointed with our stay. The room was unbearably hot, with no air conditioning, despite my husband's room having air conditioning installed. This inconsistency made no sense and had a significant impact on our comfort.

To make matters worse, we were unable to open the windows, leaving us with no ventilation at all. I was staying with my disabled son, and the lack of fresh air made the room almost impossible to stay in. We could hardly breathe, and it was an incredibly distressing experience.

The telephone in our room was also not working, which meant I couldn't get hold of anyone at reception. We repeatedly tried to contact reception throughout the evening for assistance but were unable to reach anyone. Being unable to get help when we needed it was completely unacceptable.

Overall, the conditions were terrible, and I would not expect guests—especially those with disabled family members—to be left in such an uncomfortable and unsafe environment. This experience fell well below the standard we expected.

2026-07-02 • via Nuitee
B
Betty • solo_traveller • gb
10
2026-07-01 • via Nuitee
C
CRISS • family_with_children • gb
10
2026-06-30 • via Nuitee
C
Christian • family_with_children • gb
4
Terrible
Pros:

N/a

Cons:

That’s not air conditioning in the place. Because of the hot weather, my wife asked for another fan. They just gave around 1am. Terrible situation.

2026-06-30 • via Nuitee
C
Claire • solo_traveller • gb
5
Hot!
Pros:

Location. Receptionist working very hard but with little power - see below.

Cons:

Some rooms have aircon and some not. The standard line is there is none and then reception and breakfast room feels like a fridge.
Some rooms do have cold air but controls impossible to navigate. Staff unable to allocate rooms according to aircon during a heatwave. Seems to be a management directive. We had one in our party that wanted aircon and one who happy without but they were unable to do anything!

2026-06-29 • via Nuitee
E
Emily • solo_traveller • gb
1
Pros:

Breakfast was nice although wasn't much left/replenished

Cons:

Broken travel cots and leaking air conditioning. The travel cot provided and put up in our room was snapped underneath and whoever put it up knew this. It collapsed on our baby when we put her in it. And we asked for another. The alternative was ripped, broken and disgusting. We asked for another and they never returned, apologized or explained. The baby slept in the double bed and I sat up to make sure she was safe.

Usually we'd bring our own but we'd just been camping for a week so didn't have room for one.

2026-06-29 • via Nuitee
J
Jamie Beviss • family_with_children • gb
1
No working air con in rooms despite advertising the rooms as having air con.
Pros:

The location.

Cons:

Hotel not as described. None of the air conditioning was working. Both rooms with air conditioning not working. No rooms available to move to that had working air con. Staff said it had been a problem for years.
Hotel should not be advertising that the rooms have air-conditioning. Lots of guests were complaining. My garmin registered the room as 30°C, I was taking cold showers every few hours to keep cool. Very poor.
Staff were unapologetic blaming the owners of the building.

2026-06-28 • via Nuitee
C
Claire • family_with_children • gb
1
We were there for 20 mins so hard to say…..
Pros:

It was conveniently located and competitively priced

Cons:

The air conditioning in our room wasn’t working….on the hottest day of the year! The heat was unbearable. We were travelling with our dog who became quite distressed very quickly. My husband went to reception to ask for someone to come and take a look. The receptionist was extremely rude and unhelpful, jumping down his throat immediately to tell him that all they were obliged to do was provide a fan. We booked ourselves into another hotel and left immediately. I appreciate that these were freak weather conditions but she didn’t offer any alternative room. Horrible.

2026-06-28 • via Nuitee
B
Basma alahreth • solo_traveller • ye
7
Pros:

Location and staff

Cons:

Cleanance level

2026-06-28 • via Nuitee
S
Shayla • family_with_children • in
10
2026-06-27 • via Nuitee
S
Shayla • family_with_children • in
9
One day the AC wasnt working and with the heat wave in UK hoing on it was very tough but the staff provided us with fans
Pros:

Very helpful and friendly staff
Good location
Comfortable stay

Cons:

All was good overall

2026-06-27 • via Nuitee
E
Eaves • solo_traveller • gb
8
Good, no issues, temp 34 hot and humid outdoors. Cool with AC inside much welcome respite!
Pros:

Cool with AC quiet and clean

Cons:

Slight smell in room, could have been fresher

2026-06-27 • via Nuitee
D
Daniel • solo_traveller • gb
3
Cons:

Unfortunately the hotel had it's air conditioning turned off which made the rooms unbearable hot. They had put fans in the rooms but over the heat wave, these didn't take the edge off

2026-06-27 • via Nuitee
H
Henriette • solo_traveller • nl
7
2026-06-27 • via Nuitee
N
Nadine • solo_traveller • de
1
Awful, don’t stay here.
Pros:

It was close to the event I was attending.

Cons:

NO AIRCONDITIONING IN THE BEDROOMS! I booked a so-called Executive Room. It was over 34 degrees outside and the only ventilation was a poxy little desk fan. There is air conditioning installed but it doesn’t work and this appears to be a permanent state of affairs, a conscious decision by the owners.I suspect it is freezing in winter and the heating doesn’t work, either, as there was an electric radiator standing in the room.

I hadn’t realised Holiday Inn is a franchise. This particular one (Kenilworth) is owned by an asset management company since 2017. They have no interest in hospitality and it shows, badly. They want your money but have no interest in your well being. Nor do they seem interested in repeat customers.

I can firmly say this was my first and last time, ever, in a Holiday Inn. The staff were lovely, but even they seemed to be embarrassed to be working there. I suspect working on behalf of an asset management company in the hospitality industry is pretty soul destroying., at least this particular one.

People were lining up at the reception desk to complain about the lack of air conditioning. They couldn’t even provide an extra fan on request.

2026-06-26 • via Nuitee
J
Johnjoe • couple • gb
1
horrible
Pros:

No AC in room and couldn't open window on hottest day/ night of the year.

Cons:

No AC

2026-06-26 • via Nuitee