Holiday Inn Express Hotel & Suites San Antonio NW-Medical Area by IHG

Hotels
•
Holiday Inn Express
7 (758 reviews)
102 Spencer Lane , San Antonio , us
+1 210-738-2200

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good staff
Convenient location
Cons:
Cleanliness issues
Poor breakfast quality

Categories

Cleanliness
4.75
Numerous reviews highlighted issues with cleanliness, such as dirty rooms and hallways.
Service
8.75
Some reviews mentioned that staff were nice, but there were also complaints about rudeness.
Location
8.75
Convenient location mentioned positively in several reviews.
Room Quality
6.75
Rooms were described as nice but had significant cleanliness issues.
Amenities
5.75
Limited amenities noted, with concerns about breakfast quality and availability.
Value for Money
7.75
Fair value for money for some guests, but not as good as expected based on past experiences.
Food and Beverage
5.75
Breakfast quality received numerous complaints, impacting overall satisfaction.
Overall Experience
7.75
Mixed reviews led to an average overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 14:57

Property Description

Modern Rooms with Entertainment Options
Experience comfort and entertainment in our modern rooms featuring flat-screen cable TVs and in-room video game options. With amenities like a microwave, refrigerator, and coffee maker, we ensure your stay is convenient and enjoyable.

Outdoor Pool and Convenient Services
Relax and unwind by our spacious outdoor pool or take advantage of our business center and on-site laundry services. We strive to provide you with a seamless and enjoyable stay, catering to all your needs during your time with us.

Nearby Attractions and Hot Breakfast
Conveniently located just 6.5 miles from downtown, our hotel is close to popular attractions such as The Alamo and the San Antonio Botanical Gardens. Start your day right with our daily hot breakfast buffet, setting the perfect tone for your San Antonio adventures.

Book your stay at Holiday Inn Express Hotel & Suites San Antonio for a memorable and comfortable experience.

Important information:

Please note the pool and fitness center are closed and breakfast service has been suspended until further notice. Breakfast will be offered as a grab-and-go bag option.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SAT

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for US$0 per person per night when using an available cot.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7
Based on 758 reviews
Cleanliness: 4.75
Service: 8.75
Location: 8.75
Room Quality: 6.75
Amenities: 5.75
Value for Money: 7.75
Food and Beverage: 5.75
Overall Experience: 7.75
T
Twandolyn • couple • us
1
Na
Pros:

Nothing

Cons:

Nothing

2026-07-20 • via Nuitee
C
Consuelo • couple • us
10
Todo muy bien
Pros:

Si todo muy bien

2026-07-16 • via Nuitee
J
Joseph • family_with_children • us
3
Overall price was good, the location was great in the middle of downtown. Other then the toilet.
Pros:

Breakfast and location was great, price for hotel was great.

Cons:

The toilet did not function correctly. The toilet had a slow drain. Any business left was not draining. I notified hotel staff on night one. No maintenance person came to check on the issue. On night two I notified the staff of the toilet issue again and was told no maintenance staff was available. I decided to ask for a plunger and snake to clear the blockage. Prior to me fixing the issue my family had to get keys from the front office to use a guest restroom for 2 nights.

2026-07-06 • via Nuitee
R
Robles • solo_traveller • us
9
2026-06-29 • via Nuitee
L
Leslie • couple • us
2
2026-06-24 • via Nuitee
B
Brianna • family_with_children • us
4
Pros:

Friendly Staff

Cons:

Outdated facility. Moldy Shower heads.

2026-06-21 • via Nuitee
M
Marco • family_with_children • us
1
It was awful
Pros:

I did not like anything

Cons:

The hotel was a mess. The rooms were awful. Spider webs and a dank smell throughout the room. Graffiti etched in the elevator. Left the hotel only an hour after arrival. Absurd to even call this a hotel. Front security gate was demolished and debris was everywhere. The neighborhood is more than sketchy. Will not stay in another Holiday Inn. Will sleep in my car if there is no choice!

2026-06-10 • via Nuitee
D
Dario • couple • us
10
2026-06-04 • via Nuitee
R
Rayden • couple • us
10
2026-05-26 • via Nuitee
K
Katherine • couple • co
10
Ideal
Pros:

Todo está excelente

Cons:

La máquina de pancakes no funcionó

2026-05-25 • via Nuitee
E
Elizabeth • family_with_children • us
10
2026-05-18 • via Nuitee
K
Kathy • solo_traveller • us
8
Pros:

Room cabinets,bed and coffee bar was great.

Cons:

Breakfast was prepared nice. However, the items on the steam trays were cold and no way to warm it.

2026-05-17 • via Nuitee
S
Sanjuana • solo_traveller • us
1
PESIMA EXPERIENCIA
Pros:

El cuarto

Cons:

Que me quebraron el vidrio de mi troca si ellos tienen cámaras y esta cercado como fue posible que no se dieron cuenta !!! Ellos debieron hacerse responsables del daño !!!!

2026-05-17 • via Nuitee
C
Cesar • family_with_children • us
10
2026-05-11 • via Nuitee
F
Fontenett • couple • us
9
2026-05-07 • via Nuitee
J
John • solo_traveller • us
2
Bad but not awful
Pros:

The staff was great and accommodating

Cons:

The room had a smell and the bathrooms weren't properly clean. The carpet had stains on it and a smell.

2026-05-04 • via Nuitee
S
Stevan • solo_traveller • us
10
2026-05-03 • via Nuitee
J
Jorge • couple • us
7
2026-04-29 • via Nuitee
M
Makenzie • solo_traveller • us
8
Was overall a good stay for the price. Secure and clean room, nice staff, and an okay breakfast.
Pros:

Clean and super easy check in and out

Cons:

Not much available at continental breakfast

2026-04-28 • via Nuitee
A
Axel • extended_group • us
10
2026-04-27 • via Nuitee