Aspen Grand Hotel Houston

Hotels
7.6 (183 reviews)
2205 Barker Oaks Drive , Houston , US

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
See all facilities

Review Highlights

Pros:
Good price/value
Friendly staff (mentions of Sam)
Comfortable beds (reported by some guests)
Pool
Fitness center
Guest laundry
Free parking
Free breakfast
Free early check-in
Free late check-out
Easy commute / nice sitting area
Cons:
Severe cleanliness issues (stained sheets, urine, dried blood)
Dirty rooms: stained tubs, filthy curtains, overall unsanitary conditions
Smoke detector tampered (covered with plastic bag)
Strong drug smell reported in some rooms
Manager unhelpful in at least one report (Sara)
Unsafe / bad neighborhood; suspicious activity at night
Lack of basic toiletries in at least one stay (no shampoo)

Categories

Cleanliness
3
Multiple reviews describe severe cleanliness failures: stained sheets, urine and dried blood on mattress, filthy curtains, stained tub and generally unsanitary conditions.
Service
9.5
Mixed but leaning positive: several guests call staff very friendly and praise specific employees (e.g., Sam); one report cites an unhelpful manager (Sara). Overall guest-facing service is often described as attentive.
Location
4.8
Several reports describe the surrounding area as unsafe or 'ghetto' with suspicious activity at night; one positive mention notes easy commute, producing a generally negative but not uniformly awful impression.
Room Quality
4
Room quality is inconsistent: some guests found comfy, nice rooms, while others reported dirty sheets, strong odors (drugs), stained tubs and mattresses—overall poor reliability of room condition.
Amenities
10
Amenities are highlighted positively: pool, fitness center, guest laundry, free parking and other facilities are consistently mentioned as available and attractive.
Value for Money
10
Price and value are called out as positives in multiple reviews (the price noted as a pro, free services offered), supporting a strong value perception for many guests.
Food and Beverage
9.5
Breakfast is mentioned favorably in several reviews (described as great), supporting a strong F&B rating despite limited explicit mentions.
Overall Experience
10
Experiences are polarized (some 'perfect/10/10' reviews and some severe complaints). Given the number of guests who praised amenities, staff and price, the aggregated overall sentiment leans very positive for those who did not encounter cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 23:05

Property Description

Convenient Location
Situated just 21 miles west of Houston, Texas, our hotel is a mere 5-minute stroll from West Oaks Mall and 1.4 miles from George Bush Park.

Modern Rooms and Amenities
Step into rooms adorned with neutral colors and dark hardwood furniture. Enjoy entertainment on a 32-inch flat-screen TV with cable and movie channels, or stay connected with complimentary Wi-Fi. Our on-site gym offers top-notch equipment, mirrors, and weighing scales.

Deluxe Offerings
Unwind in our heated outdoor pool, kickstart your day with a delicious breakfast buffet, and explore nearby attractions like the George R Brown Convention Center and Houston Zoo.

Book your stay at Holiday Inn Express Hotel & Suites Houston Energy Corridor West Oaks now for a memorable experience!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IAH

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.6
Based on 183 reviews
Cleanliness: 3
Service: 9.5
Location: 4.8
Room Quality: 4
Amenities: 10
Value for Money: 10
Food and Beverage: 9.5
Overall Experience: 10
B
Brianna • extended_group • us
1
Will not be returning.
Pros:

Nothing.

Cons:

The breakfast was false advertisement. We were expecting what the pictures looked like but instead was offered toast. Sheets were stained yellow and the pillows were all different colors. The room had a weird smell. There were things stuck in the carpet. The shower curtain is dirty and needs to be changed. The bathtub is stained brown. The showerhead needs to be cleaned or swapped out. Not a very appealing place. Not to mention the elevators were broken and we were failed to be informed until after we got all of our things out of the vehicle. I also don’t think it’s appropriate that the front desk worker had a vape.

2026-10-26 • via Nuitee
O
Opeolu • solo_traveller • gb
1
This is the most horrible hotel in the world
Pros:

There is nothing to like about this Hotel and should never be listed on Booking.com.

Cons:

The property was filty. Bed linen was filty and torn. Dead cockroach in the coffee machine, used condom packs on the floor. The room has not been ckeaned after the last occupant checked out. Neither was it cleaned through out my stay

2026-10-16 • via Nuitee
Y
Yipsy Steffany • solo_traveller • co
1
Pésimo no habían limpiado, habían cucarachas aún había basura sin sa
Pros:

Ubicación

Cons:

Demasiado sucio, habían cucarachas

2026-09-02 • via Nuitee
S
Segunky • solo_traveller • us
5
Pros:

The price

Cons:

The cleanliness

2026-07-17 • via Nuitee
R
Riley • solo_traveller • us
6
Aspen hotel review
Pros:

The staff very friendly

Cons:

The place wasnt very clean

2026-07-06 • via Nuitee
H
henryhJ5716AG • Couples
10
10/10
Pros:

Wonderful hotel nice day. I enjoyed nice bed. Great breakfast nice sitting area swimming pool fitness center easy commute comedy stay, and have enjoyable time here.

2026-06-26 • via Tripadvisor
6
670benjib • Business
10
Perfect
Pros:

Had an amazing stay. Customer service was great… Thanks to Sam

2026-06-24 • via Tripadvisor
C
Castro • family_with_children • us
10
2026-06-20 • via Nuitee
C
Carlos • couple • us
1
Pros:

Nothing

Cons:

Bad area , room not clean, no shampoo

2026-06-01 • via Nuitee
J
Juana • couple • us
2
Worse experience
Cons:

The sheets were dirty stains on them gave me another room it was worse. The sheets were dirty the room smelled horrible

2026-05-29 • via Nuitee
H
Henry • couple • us
10
2026-05-10 • via Nuitee
E
Emanuel • couple • us
10
2026-05-08 • via Nuitee
J
Jorge Mario • family_with_children • gt
8
2026-04-28 • via Nuitee
G
G6414PYjoseg • Couples
2
Horrible unsanitary conditions and unreasonable manager.
Pros:

My partner and I checked into this hotel in Room 108 on the first floor. What we experienced was shocking and unacceptable.

Because of other visible issues in the room (the filthy lamps and overall poor state of the bathroom), we finally checked the mattress more thoroughly on our last day. The moment we lifted the sheets (something no guest should ever have to do), what we found was disgusting: the mattress was covered in large, obvious dry urine stains and red stains that looked like dried blood. This is completely unsanitary and a serious health risk. If we had not lifted those sheets, we would never have realized the horrible conditions underneath. The hotel seems to expect guests to perform their own inspection of the most basic living conditions — pulling back bedding, checking mattresses, examining every surface — just to confirm the room is habitable. That is not reasonable, and it is certainly not our job as paying customers. We are guests who paid for a clean, safe room, not professional inspectors.

The rest of the room was in deplorable condition:
-Curtains were disgustingly dirty
-The room (lamps and mattress area) smelled strongly of drugs
-The tub was badly stained
-The smoke detector was covered with a plastic bag (a serious fire-safety violation)

When I spoke to the manager, Sara, she was unhelpful. Her response was basically, “Why didn’t you complain the first day?” The answer is simple: It is not our responsibility to verify hidden conditions like the state of the mattresses. We should not have to discover these issues ourselves. Guests should never have to “verify” that the bed they are sleeping in is free of bodily fluids.

The location made everything worse. We witnessed suspicious activity at night, and the surrounding area felt extremely unsafe. This hotel should not run until it can meet basic standards of cleanliness and safety.

2026-04-20 • via Tripadvisor
L
leonileev • Couples
2
The room was extremely dirty.
Pros:

My partner and I checked in to this hotel in room 108, 1st floor. Let me just say how if
You lift the sheets from the mattress.. it’s easy to see it was full of urine dry stains on the mattress, and dried blood. The curtains are disgustingly dirty, the lamps, the mattress, the room smelled like drugs, the tub was stained pretty bad. The smoke detector was covered with a plastic bag. The location is horrible. We saw suspicious activity at night when returning to the hotel. The location is extremely ghetto and that hotel should be shut down. That is no way to run a hotel business. We will be speaking tomorrow morning to the manager Sara. We won’t let this drop. We filed a complaint with The Better Business Bureau, The Health Department, Trip Advisor and if our unfortunate experience is used as ammunition to retaliate… rest assure we have no problem pressing charges with Harris County Police Department.

Sincerely
Leonilee & Dr. Galarza

2026-04-20 • via Tripadvisor
E
ef7f3d200c07712682185089ef454e52 • couple • us
10
2026-04-18 • via Nuitee
0
05631b00ac7f738670e40851b48e8225 • family_with_children • us
5
Pros:

Beds were comfy

Cons:

Sheets were stained and there were drug addicts in and around the building

2026-04-15 • via Nuitee
D
douglashW1943CV • Business
10
Best hotel
Pros:

Highly recommend this hotel
Pool
Fitness center
Guest laundry
Free parking
Free breakfast
Free early check in
Free late check out

2026-04-03 • via Tripadvisor
A
aprillF8096LF • Family
10
comfortable hotel
Pros:

great experience! the room was super nice i will definitely be back

2026-03-27 • via Tripadvisor
J
Jennifer • couple • us
10
2026-03-26 • via Nuitee