Facilities

Meeting rooms
Full-service spa
Free beach cabanas
Fitness facilities
Proposal/romance packages available
Express check-out
Arcade/game room
Health club
Free WiFi
24-hour front desk
See all facilities

Review Highlights

Pros:
Great service
Beautiful atmosphere

Categories

Cleanliness
9.23
The housekeeping team is noted for their attention to detail and care, ensuring cleanliness.
Service
9.7
Staff frequently go above and beyond, with special mentions of polite and attentive service.
Location
9.24
The location is described as perfect, contributing to a relaxing atmosphere.
Room Quality
9.19
Rooms are described as spotless, spacious, and very comfortable.
Amenities
9.62
Excellent facilities including a water park and well-prepared amenities highlighted.
Value for Money
9.18
Guests feel they received great value given the level of service and amenities.
Food and Beverage
9.43
Good food options were enjoyed and positively mentioned by guests.
Overall Experience
9.6
Guests express a strong desire to return, emphasizing satisfaction and unforgettable experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:50

Property Description

Spa and Recreational Activities
Indulge in massages, body treatments, and facials at the spa. Enjoy the 2 outdoor swimming pools and relax at the private beach for the ultimate leisure experience.

Dining and Entertainment
With 20 restaurants, 24-hour room service, a coffee shop, and multiple bars/lounges, culinary delights and refreshing drinks are always at your fingertips.

Luxurious Accommodations and Amenities
Stay in one of the 1539 guestrooms featuring modern amenities like iPod docking stations, minibars, LED TVs, and designer toiletries. Take advantage of complimentary wireless internet access and enjoy the furnished balconies or patios for relaxation.

Book your stay at Atlantis, The Palm in Dubai and immerse yourself in luxury and comfort.

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • One child 13 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • A car is not required for transportation to and from this property.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DXB

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Covid

    Property does not offer onsite COVID-19 testing

  • Sustainability Certifications

    EarthCheck

See all policies

Location

Guest Reviews

9.4
Based on 551 reviews
Cleanliness: 9.23
Service: 9.7
Location: 9.24
Room Quality: 9.19
Amenities: 9.62
Value for Money: 9.18
Food and Beverage: 9.43
Overall Experience: 9.6
S
shahryarbn • Family • Dubai, Emirate of Dubai
10
Amazing Experience
Pros:

Luxury, stunning views, world class dining, and unforgettable moments at the iconic Atlantis Hotel in Dubai.

2026-03-12 • via Tripadvisor
M
mickaellY8515HR • Family
10
Perfect stay for one dad with his daughter (9) and son (5)
Pros:

Very nice kids clubs, aqua park, restaurant and everything.
Kids club: Baby shark, Lwazie, Sushi, Fifi, Ryana, Joseph, Ata, Haha, Bubbles and Tabby were all very nice.
We stayed there more than 2 weeks due to flight cancellations and everything was done to make us feel as confortable as possible.
Better if your kids are both taller than 1.20 meters to be able to do all the nice slides, otherwise you won’t fully enjoy the aquapark.
Rooms were nice and always clean. Great isolation both from the sunlight and the noise. We enjoyed great nights of sleep.
Half board was really worth it and we enjoyed many nice restaurants.
The total price is more than correct given all the things you have.
The hotel is not far from the dubai mall (less than 60 AED with the taxi in front of the hotel).
The place is really perfect for a family trip.

2026-03-10 • via Tripadvisor
N
nikitagZ2560RN • Family
10
Atlantis the palm
Pros:

Amazing location and atmosphere! Rooms were great and the cleaning was top notch! Our guest room valet dilshan was fantastic! Amazing experience, would recommend and will definitely be coming again!!!! Amazing value!

2026-03-10 • via Tripadvisor
N
Nanouchka333 • Family • Casablanca, Casablanca-Settat
2
Extremly dissapointed
Pros:

Extremely disappointing experience for a so-called luxury hotel.

We stayed at the hotel on February 28 and what happened that night was completely unacceptable. Because of a serious issue during our stay, my three children had to sleep on the floor. This is simply shocking for a hotel that claims to provide luxury service.

What makes the situation even worse is that we paid the full price for our stay and received absolutely no discount or compensation, even though we were unable to enjoy the hotel from 5:00 PM until our check-out the next morning.

Since then, I have tried to contact the hotel for more than a week. I have sent six emails and every time I only receive the same automatic reply saying that my request will be reviewed and that someone will get back to me. However, no one has contacted me.

The lack of responsibility and customer care is extremely disappointing. This is not the level of service anyone should expect from a luxury hotel

2026-03-10 • via Tripadvisor
S
sangeetasinghk • Couples
10
Atlantis The Palm – Luxury, Kindness, and Unforgettable Service
Pros:

We sincerely thank the management and team at Atlantis The Palm for making our wedding anniversary stay very special. The thoughtful surprise gifts from the manager truly cheered us up and made our celebration memorable, especially during a difficult situation.

The hotel has an excellent location on Palm Jumeirah with beautiful views. The atmosphere is luxurious and welcoming, rooms are spacious and comfortable, and the cleanliness and amenities are outstanding. Despite being a large resort, it is peaceful, and the service from staff is very professional and friendly.

We would especially like to thank Mr. Jorden and Miss Ria (Reception), Mr. Ashu Duden (Imperial Lounge), Mr. Ravinder Reddy from 10th floor room service, and the lady staff member whose name we unfortunately do not know. All staff handled everything professionally with a warm smile and made our 10-day stay comfortable during the emergency.

We truly appreciate the kindness and hospitality of the entire team. We are also uploading some photos to share these memorable moments.

With sincere thanks,
Sukhbir Singh Kapoor & Sangeeta Singh Kapoor

2026-03-08 • via Tripadvisor
P
puvisanb • Family
10
Great room service
Pros:

the room service was great and we got surprised by the roses

2026-03-08 • via Tripadvisor
2
259nataljal • Family
10
Exceptional Hospitality and a True Sense of Safety
Pros:

We are truly grateful for our stay at this wonderful hotel. From the very first day we felt the genuine warmth and care of the staff. Everyone has been incredibly friendly, attentive and always ready to help. You can really feel the spirit of true Middle Eastern hospitality here.

During these difficult days, we especially appreciate the way the hotel has taken care of the guests and ensured our safety. It means a lot to know that we are in such a well-organized and caring environment.

Thank you to the entire team for your kindness, professionalism, and support. It made our stay here feel calm, safe and very special.

2026-03-08 • via Tripadvisor
J
Janereeder • Family
10
Amazing stay
Pros:

Thank you Atlantis for an amazing stay, considering what was happening in the Middle East, you made us feel extremely safe.
I would like to express how amazing our guest room valet was Hasan Ahmed, he went above and beyond all our expectations, and couldn’t do enough for us and kept our room immaculate. Atlantis should feel very
lucky to have such an amazing employee.
Thank you all again!

2026-03-07 • via Tripadvisor
J
judip56 • Family • Jerusalem, Jerusalem District
10
Kids club
Pros:

Great time with Babyshark in the Saffron Activity 🥰

2026-03-07 • via Tripadvisor
M
mollyrF8378SM • Family
10
Atlantis the palm 27/02- 06/03 2026
Pros:

We had an amazing stay at Atlantis. The staff were so helpful and the facilities are beautiful. Considering the current situation in the UAE we still felt safe and very looked after whilst staying in the hotel!
Hasan Ahmed who was in charge of looking after our floor of rooms was incredible and such a credit to the hotel. He made it such a personal experience going above and beyond to make sure our stay was as comfortable as possible.

2026-03-07 • via Tripadvisor
M
ma_gorzatau798 • Family • Zakopane, Lesser Poland Province, Southern Poland
10
The best hotel in Dubaj
Pros:

Our stay at Atlantis, The Palm has been absolutely incredible! The hotel is stunning, but the real highlight for us was the aqua aerobics class. We have to give a huge shout-out to Patrick – he is a fantastic instructor who really knows how to lead a session with amazing energy and professional skill. It was pure fun and a great workout at the same time! We enjoyed it so much that we are definitely coming back for the next session. We just hope we won’t have too many muscle aches tomorrow! If you are staying here, you cannot miss his classes. Thank you, Patrick, for making our holiday even more memorable. See you next time!

2026-03-07 • via Tripadvisor
D
D1678BTdannyr • Family
10
Happy Patrick is a Legend
Pros:

Happy Patrick has the best energy for the Aqua Aerobics. You must join great way to start the day!

2026-03-07 • via Tripadvisor
2
224chantelleh • Family
10
Atlantis the palm pool aerobics
Pros:

We did Aerobics in the pool today with happy Patrick and really enjoyed it, made the pool area feel back alive and upbeat

2026-03-07 • via Tripadvisor
1
159HayleyB • Family • Newcastle upon Tyne, Tyne and Wear, England
6
Will not return
Pros:

Atlantis The Palm is, in many ways, exactly what you would expect for the very high price you pay — an impressive, iconic hotel with grand facilities and the level of luxury typically associated with one of Dubai’s most expensive resorts.

Unfortunately, our experience during the recent air strike alerts was deeply unsettling and revealed serious shortcomings in the hotel’s crisis management.

When our iPhones issued emergency alerts instructing us to shelter, guests were directed into a kitchen area that was essentially glass-walled and not underground. This did not feel like a safe or appropriate shelter during a situation where explosions could be heard nearby. We were told that the conference suite was closed, yet later discovered that some families had been allowed to sleep there. At the same time, guests were not permitted access to a basement area that appeared far more suitable as a shelter.

Throughout this period, service staff continued working as normal with smiles on their faces as though nothing unusual was happening, while management were largely absent from the front line. When they were present, they were stern, rude and focused on payment issues rather than guest welfare. Managers were extremely difficult to reach despite multiple attempts.

Complaints were raised repeatedly — at the front desk, by telephone, via email and on social media — yet none were acknowledged by hotel management.

What was most troubling was witnessing hundreds of guests being required to check out during ongoing air explosions. Among them was a woman travelling alone with two young children, one of whom was physically vomiting with fear. When I raised my concerns about vulnerable guests being forced to leave during an active situation, a very stern female middle manager informed me that the Dubai Department of Economy and Tourism guidance regarding supporting stranded guests was “open to interpretation,” that guests were free to seek “more competitive prices elsewhere,” and that because the hotel is owned by the Dubai government, complaints to the authorities would not lead anywhere.

This response was shocking. For a hotel of this cost, stature and reputation — and one owned by the government — I expected far more in terms of leadership, communication and care for guests during a crisis.

Luxury hotels are not defined only by their facilities, but by how they protect and support their guests when circumstances become difficult. In this case, the crisis management was deeply disappointing.

I would not return.

2026-03-06 • via Tripadvisor
C
cherylmY3043NW • Couples • Tamworth, Staffordshire, England
4
Unpleasant clueless staff during a unsettled time.
Pros:

Stopped one night Atlantis , (layover) and was caught up in the conflict on Saturday 27th Feb. After checkout, unable to fly to our next destination, we were left trapped in the Atlantis under the basement. The hotel staff were unpleasant and made demands for payment by phone. Texted us, to do the right thing and pay £590 to sleep in the basement. Upped their prices for food and drink. Please bear this in mind when booking the Atlantis during calmer times. This hotel/country took advantage of distressed people trapped.

2026-03-06 • via Tripadvisor
K
karenshine03 • Family
10
Amazing 🤩😍
Pros:

My experience was really amazing 🤩 I love this hotel, it was my second time in it and I loved it! Thanks Gnana Kumar for keep our room very clean all the time and for your attention during that days.

2026-03-06 • via Tripadvisor
T
TravelolicGourmet • Friends getaway • Paris, Ile-de-France
6
Average not up to the story
Pros:

Rooms need renovation seevice is not great

2026-03-06 • via Tripadvisor
G
garethn501 • Couples
10
Gnana Kumar was a very pleasant and polite person who was always ready to help, he kept our room so neat and clean 10/
Pros:

Service has been great thank you

2026-02-13 • via Tripadvisor
H
H7614STtomaszk • Family
10
Best hotel in Dubai for families
Pros:

Everything for everyone. The best place in Dubai for families. Good service, many things to do, Aquapark , many restaurant, very nice room service.

2026-02-13 • via Tripadvisor
R
RiteshN65 • Business
10
Absolutely stunning, beautiful
Pros:

Absolutely stunning location. With the greatest view, you can find in Dubai, lovely people, helping nature and extraordinary hospitality, which make it better to live there for seven days and they treat you like a king.

2026-02-13 • via Tripadvisor