Holiday Inn Express Hotel & Suites Southern Pines by IHG

Hotels
•
Holiday Inn Express
9.1 (137 reviews)
155 Partner Cir, Southern Pines, North Carolina, 28387 , Southern Pines , US

Facilities

Fitness facilities
Free breakfast
Safe-deposit box at front desk
Multilingual staff
Free newspapers in lobby
Express check-out
Smoke-free property
Pool umbrellas
Free wired internet
Wheelchair accessible parking
See all facilities

Review Highlights

Pros:
Consistently noted as very clean
Friendly and helpful staff (majority of reviews)
Convenient location near restaurants, shopping and golf
Comfortable rooms for many guests
Breakfast/breakfast spread praised by multiple guests
Cons:
Noise issues (pool, children, hallway/clanking) impacting sleep
Isolated but serious service failures/unhelpful staff reports
Occasional room problems: uncomfortable beds, shower issues, wrong room type
Food quality inconsistency (stale items, poor warm options, lack of alternatives)
Old/noisy elevator and concerns about security camera monitoring

Categories

Cleanliness
9.4
Multiple reviewers repeatedly praised the hotel as 'very clean' and 'one of the cleanest I've stayed at', though one guest reported a roach sighting and strong incense odor at check-in.
Service
9.6
Most comments describe staff as friendly, helpful and polite; however a few guests reported unhelpful or money-focused behavior and difficulty reaching staff to address issues.
Location
9.9
Frequently noted as very convenient—close to restaurants, shopping, golf and offering small-town charm; location sentiment is uniformly positive.
Room Quality
8.6
Many guests found rooms clean and comfortable, but there are isolated but significant issues: uncomfortable beds, noisy rooms near pool, a nonfunctional shower in one room type and a mismatched handicapped room allocation.
Amenities
8.8
Breakfast offering and basic amenities are present and appreciated; complaints include a noisy pool area, an old/grinding elevator and playground/trampoline noise from adjacent spaces.
Value for Money
8.2
Overall value is generally acceptable to good per many reviewers, but at least one guest felt the stay (expensive multi-night booking) did not match expectations, lowering perceived value.
Food and Beverage
8.6
Several guests praised the breakfast variety and options, while a few reported stale items, poor warm-item quality and lack of milk alternatives—mixed but leaning positive.
Overall Experience
9.7
The majority of reviews describe an enjoyable, recommendable stay with clean rooms and friendly staff, though a minority reported noisy nights, service failures and serious dissatisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Recreational Amenities
Enjoy a 24-hour fitness center and a seasonal outdoor pool to unwind after a day of exploring.

Complimentary Breakfast & Wired Internet
Start your day with a complimentary continental breakfast and stay connected with free wired internet access.

Convenient Location
Within minutes of Pinehurst Resort and various golf clubs, our hotel offers easy access to local attractions.

Book your stay at Holiday Inn Express Hotel & Suites Southern Pines now for a relaxing getaway with great amenities.

Important information:

  • Pool access available from 10:00 AM to 10 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-out is available.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RDU

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

See all policies

Location

Guest Reviews

9.1
Based on 137 reviews
Cleanliness: 9.4
Service: 9.6
Location: 9.9
Room Quality: 8.6
Amenities: 8.8
Value for Money: 8.2
Food and Beverage: 8.6
Overall Experience: 9.7
D
Dominique • partner
10
Pros:

Always a good experience with Holiday Inn Express!

2025-10-11 • via Nuitee
J
James
10
Pros:

Great staff. Nice roon

2025-10-08 • via Nuitee
K
Keith • partner
2
Pros:

The host/attendants are not understanding and professional. They are GREEDY for money!!

2025-09-29 • via Nuitee
C
Corey
10
Pros:

Very clean, everyone was super nice and respectful and everything in the room worked as it should! 5 stars, would definitely stay again!

2025-09-15 • via Nuitee
N
Nancy
10
Pros:

Very convenient location to restaurants and shopping.

2025-09-14 • via Nuitee
J
Jorge
10
Pros:

Great accommodations. Staff is very friendly and helpful. Hotel is one of the cleanest ive stayed at. Overall, great place, would recommend.

2025-09-14 • via Nuitee
K
Kevin
10
Pros:

Very nice staff!

2025-09-12 • via Nuitee
A
Anthony
2
Don’t stay here
Pros:

Booked a room with a queen bed and got a handicapped room with 2 single bed. Shower did not work unless you were sitting. I was told too bad that’s all they had even though the app still showed vacancy.
My truck window was busted out and vandalized and they said that was normal

2025-09-08 • via Nuitee
V
Verified traveler
10
Great stay!
Pros:

Check-in staff was friendly. Room was clean and comfortable. Breakfast was good with lots of options.

2025-09-01 • via Nuitee
J
James
8
Pros:

Good night stay in small town surrounded by other small towns, had a super Walmart but there are still corners of Southern Pines that still had small town charm.

2025-09-01 • via Nuitee
B
Brooke • family
2
Pros:

I felt safe. Seeing as I had insomnia every night, I walked outside for peace and quiet every night between 11pm-5am and felt 100% safe! There are security cameras..however... I'd bet money, no one is watching them.

Beds were uncomfortable. Jard like Flintstone's bed. Roach crawled under our door 1st night. Heavy musk incense aroma at check in. Day Care Kids racing up and down hallway on luggage carts while the parents were talking in the dining area until 1am. Day Care Trampoline Park in the room above us. Clanking and slamming of doors and pots and pans all night. I couldn't find staff to complain about all the noises and kids. I tried making a complaint multiple times a day for several days during my 7 night stay. Breakfast was the same thing everyday. The cereal, bagels, english muffins, and bread were stale and left out. The warm options: other than the pancakes and cinnamon rolls taste awful. Bananas were what i ate. I tried the turkey sausage patty and it was cooked wet canned cat food texture and tasted like cardboard. No milk alternatives for cereal, coffee, or to dink. No sugar free condiments. I wish I could leave a better review. But, i paid $2K for 7 nights..... way too much for that regular 2 queens room when I should of been upgraded to a suite!

We hardly had a relaxing vacation. No sleep. Constant headaches from the freakin wild Day Care kids and screaming, yelling, 5am loud clanking and banging noises from the kitchen.

Worst stay ever. I do NOT recommend

2025-08-07 • via Nuitee
L
lin
10
Pros:

very nice and convenient!

2025-08-04 • via Nuitee
L
Lawanna • family
10
Pros:

Nice stay for overnight. Clean hotel and friendly staff.

2025-07-29 • via Nuitee
S
STEVEN • family
10
Pros:

Everything was great except the antique elevator.
Very scary and makes a lot of grinding noises

2025-07-26 • via Nuitee
D
Demia
8
Pros:

Very clean

2025-07-18 • via Nuitee
M
Marcella
10
Awesome, very clean
Pros:

My experience was awesome, facility was very clean, staff polite and friendly, will recommend to others.

2025-07-13 • via Nuitee
J
Jason • partner
8
Pros:

Close to restaurants, shopping and golf courses

2025-07-13 • via Nuitee
J
Janie maureen brown
10
Pros:

Great

2025-07-08 • via Nuitee
L
Lisa • family
10
Pros:

We had a room right outside the pool and it was pretty noisy until it the pool closed at 10pm. We didn't realize it until we were already in the room and unpacked so we dealt with it since we were staying only one night. Nice breakfast spread.

2025-07-02 • via Nuitee
G
Gabriela • family
10
Pros:

Comfortable, Clean & staff is great!
Stayed before and will stay again!

2025-06-24 • via Nuitee