Holiday Inn Express Hotel & Suites Memphis/Germantown by IHG

Great Location, clean

Convenient, safe location. Very clean. Great free breakfast. Very comfortable beds. Friendly staff.

I cannot say enough wonderful thing about the hotel and the amazing staff.
We had a horrible experience with a hotel in Memphis from another chain. (vehicle break in with no security or working cameras) A Memphis police officer recommended this hotel which spoke volumes. The GM Mr. Rick and the Sales Mgr. Ms. Hemmy quickly accommodated us with a room at the last minute. They bent over backwards to ensure our stay and safety with them was the last thing we had to worry about. They were kind enough to allow us a late check out the following day in order to have our vehicle window replaced.
I also want to recognize the other staff members that made our stay an excellent experience: Andrew (Front Desk), Chris (Front Desk) and Ramasha (Front Desk).
The management and full staff didn't just go through the motions as you see in other hotels or chains, they truly cared.

Very pleasant stay. Hotel surrounded by green space, very quiet, restful. Close to major roadways but somehow because of trees, no road noise. Staff helpful & accommodating. Beds very comfy room clean.

Very clean, quiet, well-maintained hotel. The management is exceptional, and cares about their guests. I was there for a funeral and the managers went out of their way to assist me. Highly recommend.

The location and the comfort of the bed was exceptional.

Posizione, silenziosa e vicino ad una greenline per corsa e bici. vicino anche starbucks e altri locali per pranzo.

Such a wonderful experience for our sisters girls trip. The staff was so helpful and pleasant. Our room was clean and well taken care of each day. The location was so convenient to shopping and eating where the locals eat. We will definitely be back.

Location

The staff was friendly and helpful and the facility was clean. The location was perfect for our stay!

Excellent Hotel
Best hotel in Germantown and greater Memphis. We have been visiting family in Memphis for over twenty years and this has been our favorite hotel. It’s modern, extremely clean, great attention to detail and friendly accommodating staff and management. The beds are very comfortable and the rooms have great lighting and device charging options. Breakfast is free has a wide variety of choices. There’s a grind your own beans on demand for coffee that is available 24/7. The owner/managers are visible and involved which is probably why it’s such a good hotel. In the last four years, they’ve kept the same front desk staff. That speaks volumes. It’s like coming home. Thank you!

Very clean. Close to doctor’s office. Breakfast excellent. Safe area

This hotel is always clean and the service is very friendly. Breakfast is great and it's in a very convenient location in Germantown. Close proximity to Shelby Farms, which has some of the most beautiful walking and biking paths (among other fun things to do). We've been coming to this hotel for years. Same owner for the past 15 years. Always a great experience.

Perfect location, very quiet! I have had the pleasure of frequenting this Holiday Inn Express several times in the last two years because it is close to medical facilities but yet in a quiet location just off the main high traffic areas. Extremely clean, friendly knowledgeable staff. Would recommend this location if you’re looking for close proximity to medical care but in a quiet, peaceful and safe area this is the hotel you need.

The front desk staff was the highlight of our stay. The woman who checked us in and out was very kind, professional, and clearly hardworking. When we had an issue with hot water on Friday, the staff member we spoke with at the front counter was responsive, and the problem did get fixed that evening. That said, the stay itself was just okay. The beds were not very comfortable, and the water pressure in the shower was weak. Breakfast was acceptable, but the biscuits were extremely hard—almost inedible. Overall, the customer service was great, but the room comfort and amenities fell short. It wasn’t a bad stay, but I don’t think I would choose to stay here again.