Holiday Inn Express Hotel & Suites Memphis/Germantown by IHG

Hotels
•
Holiday Inn Express
8.7 (121 reviews)
7784 Wolf Trail Cove , Germantown , US

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Very clean facilities and rooms
Friendly, accommodating staff and management
Convenient location near restaurants/attractions
Quiet, green surroundings
Comfortable beds
Good complimentary breakfast
Cons:
Some rooms feel dated
Missing in-room coffee pots and small complimentary items
Housekeeping not always daily for some rooms
Occasional noise from other guests (stomping, doors)
Isolated operational issues (key-card failures, smoke alarm chirp)

Categories

Cleanliness
9.2
Multiple guests repeatedly described the facility and rooms as very clean and well maintained.
Service
9
Staff and management were frequently praised for being friendly, helpful and going above and beyond to assist guests.
Location
9.3
Consistently noted as convenient and close to restaurants/attractions, while being quiet and surrounded by green space.
Room Quality
8.2
Beds described as very comfortable and rooms generally clean, but some guests reported dated rooms, key-card entry failures and noise from other guests.
Amenities
7.8
Positive mention of a great complimentary breakfast but several guests noted missing in-room coffee pots, smaller complimentary items removed and some housekeeping inconsistencies.
Value for Money
8
Many guests implied the stay was worthwhile, though at least one guest felt the property charged more while having reduced complementary perks.
Food and Beverage
9
Free breakfast received positive mentions; no other F&B offerings were frequently discussed.
Overall Experience
9.1
Overall very positive guest sentiment with multiple strong recommendations and examples of exceptional service, tempered by a few operational issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:22

Property Description

Indulge in Comfort and Convenience

Luxurious Amenities: Each room at Holiday Inn Express Hotel and Suites Germantown is equipped with a microwave, refrigerator, 47-inch TV, hairdryer, and ironing facilities for your comfort and convenience.

Stay Active and Productive: Take advantage of the on-site business center and fitness center during your stay. Whether you need to catch up on work or squeeze in a workout, we've got you covered.

Explore Nearby Attractions: Conveniently located just off Highway 40, our hotel offers easy access to Memphis city center and is only a 24-minute drive from Memphis International Airport.

Experience the perfect blend of relaxation and productivity at Holiday Inn Express Hotel and Suites Germantown. Book your stay now to enjoy our indoor swimming pool and daily continental breakfast.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEM

Location

Guest Reviews

8.7
Based on 121 reviews
Cleanliness: 9.2
Service: 9
Location: 9.3
Room Quality: 8.2
Amenities: 7.8
Value for Money: 8
Food and Beverage: 9
Overall Experience: 9.1
S
stacey • couple • us
10
2026-10-20 • via Nuitee
R
Renee • couple • us
10
Felt like you were in the country and yet you were literally 5 minutes from bars, restaurants, tourist attractions etc
Pros:

So close to everything and yet we could sit outside and watch the deer!

Cons:

Nothing

2026-10-09 • via Nuitee
J
Jieqi • solo_traveller • us
1
2026-09-16 • via Nuitee
M
Martha • family_with_children • us
9
Would stay again if needed
Pros:

Didn't use any of amenities (late check in and very early check out). Room was clean, a\c already turned on. Staff was friendly.

Cons:

Only negative and it wasn't anyone's fault ... Battery in smoke alarm started chirping at 1 a.m.. Finally it stopped at 1:45.

2026-09-09 • via Nuitee
T
Tammie • couple • us
10
2026-09-07 • via Nuitee
J
Jane • solo_traveller • us
9
Clean facility; efficient staff
Pros:

Great Location, clean

2026-08-30 • via Nuitee
P
Patricia • couple • us
10
I will stay here again on my next trip!
Pros:

Convenient, safe location. Very clean. Great free breakfast. Very comfortable beds. Friendly staff.

Cons:

Nothing.

2026-08-04 • via Nuitee
8
855lisamariep • Family
10
Best place to stay in Germantown, TN
Pros:

I cannot say enough wonderful thing about the hotel and the amazing staff.
We had a horrible experience with a hotel in Memphis from another chain. (vehicle break in with no security or working cameras) A Memphis police officer recommended this hotel which spoke volumes. The GM Mr. Rick and the Sales Mgr. Ms. Hemmy quickly accommodated us with a room at the last minute. They bent over backwards to ensure our stay and safety with them was the last thing we had to worry about. They were kind enough to allow us a late check out the following day in order to have our vehicle window replaced.
I also want to recognize the other staff members that made our stay an excellent experience: Andrew (Front Desk), Chris (Front Desk) and Ramasha (Front Desk).
The management and full staff didn't just go through the motions as you see in other hotels or chains, they truly cared.

2026-07-07 • via Tripadvisor
R
roamans643 • Couples • Little Rock, Arkansas
10
Green space
Pros:

Very pleasant stay. Hotel surrounded by green space, very quiet, restful. Close to major roadways but somehow because of trees, no road noise. Staff helpful & accommodating. Beds very comfy room clean.

2026-06-19 • via Tripadvisor
B
Bill • couple • us
10
Excellent service, friendly staff and convenient location.
2026-06-15 • via Nuitee
S
S4241DPvickic • Solo travel
10
Outstanding hotel
Pros:

Very clean, quiet, well-maintained hotel. The management is exceptional, and cares about their guests. I was there for a funeral and the managers went out of their way to assist me. Highly recommend.

2026-06-14 • via Tripadvisor
P
Pam • couple • us
8
Comfort, but alas, no longer the extra perks of our Holiday Inn stays.
Pros:

The location and the comfort of the bed was exceptional.

Cons:

We had a second floor room, and when we got to it, loaded down with our luggage, neither electronic key card worked. While I stood guard over our luggage, my husband rode the elevator back to the first floor to have the cards fixed. He then rode back up, only to find one card working. Also, what happened to the usual coffee pots in the room? That is a big perk for us. The complementary shower caps? The little extras that we relied on during our Holiday Inn visits? We paid far more for his room than our past Holiday Inn stays, and it was stripped down of these complementary items. If this is the new way of Holiday Inn, we’ll probably start seeking out other hotels.

2026-06-14 • via Nuitee
M
Mosconi • solo_traveller • it
8
Pros:

Posizione, silenziosa e vicino ad una greenline per corsa e bici. vicino anche starbucks e altri locali per pranzo.

Cons:

camere un po' datate. servizio di pulizia non viene fatto tutti i giorni.

2026-06-09 • via Nuitee
G
G4014MCelainec • Family
10
Girls trip
Pros:

Such a wonderful experience for our sisters girls trip. The staff was so helpful and pleasant. Our room was clean and well taken care of each day. The location was so convenient to shopping and eating where the locals eat. We will definitely be back.

2026-06-01 • via Tripadvisor
S
Steven • solo_traveller • us
8
Pros:

Location

Cons:

Noise. We got put on the bottom floor under a room full of elephants. Stomping all hours of the night. People slamming doors at the end of the hall coming in and out.

2026-05-19 • via Nuitee
Q
Quintina • couple • us
10
2026-05-17 • via Nuitee
M
Mary Ann • couple • us
9
I would highly suggest this property!
Pros:

The staff was friendly and helpful and the facility was clean. The location was perfect for our stay!

Cons:

Nothing everything was great!

2026-05-16 • via Nuitee
R
Rhodes • solo_traveller • us
8
2026-04-26 • via Nuitee
F
F636PWcarolc • Couples • Sarasota, Florida
10
Perfect hotel stay!
Pros:

Excellent Hotel
Best hotel in Germantown and greater Memphis. We have been visiting family in Memphis for over twenty years and this has been our favorite hotel. It’s modern, extremely clean, great attention to detail and friendly accommodating staff and management. The beds are very comfortable and the rooms have great lighting and device charging options. Breakfast is free has a wide variety of choices. There’s a grind your own beans on demand for coffee that is available 24/7. The owner/managers are visible and involved which is probably why it’s such a good hotel. In the last four years, they’ve kept the same front desk staff. That speaks volumes. It’s like coming home. Thank you!

2026-04-20 • via Tripadvisor
D
Dawn M • couple • us
10
Convenient to Campbell clinic
Pros:

Very clean. Close to doctor’s office. Breakfast excellent. Safe area

Cons:

All was good

2026-03-26 • via Nuitee