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Facilities
Property facilities
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Hot tub/Jacuzzi
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Non-smoking throughout
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Shared lounge/TV area
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Board games/puzzles
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Wheelchair accessible
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Kid meals
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Lower bathroom sink
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Outdoor furniture
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Coffee Shop on site
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Face masks for guests available
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Delivered food - securely covered
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Security alarm
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Key card access
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Happy hour
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ATM/banking
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Shopping on site
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Golfing on site
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Self parking (surcharge)
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Private picnics
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Wine release events
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Reception hall
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Covered parking
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Secured parking
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Swimming nearby
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Convenient Location
Located off the Sam Houston Toll Road, the Sheraton Houston West offers easy access to major attractions and shopping destinations. Just a short distance from Memorial City Mall, guests can indulge in retail therapy without hassle.
Comfortable Accommodations
Experience relaxation in spacious rooms equipped with modern amenities like Wi-Fi, flat-screen TVs, and a cozy seating area. The tastefully decorated rooms feature a work desk and a coffee maker for added convenience.
On-Site Dining and Leisure
Indulge in delectable American cuisine at Clay Urban Kitchen and unwind with a drink at the full bar. Take a refreshing dip in the outdoor pool, maintain your fitness routine in the 24/7 gym, or catch up on work at the business center. A complimentary shuttle service adds to the convenience, making your stay truly seamless.
To experience a blend of comfort and convenience, book your stay at Sheraton Houston West now.
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Internet
Wired internet is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are allowed. Charges may be applicable.
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Groups
When booking more than 10 rooms, different policies and additional supplements may apply.
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Parking
Free private parking is possible on site (reservation is needed).
Location
Guest Reviews
I liked the staff's attitudes and the overall stay. Great room. AC kept the room very cold, which is our preference. Bathroom was very clean. The room has a modern style to it.
the pillows could have been a little more hard.
Quick and attentive front desk. Quiet hotel in a convenient location.
Back door to elevator wouldn’t close. Creepy.
The beds are comfortable. The staff is very accommodating.
The hot tub wasn't available which made me kind of upset
Location was very convenient and premises seemed safe and clean. Staff was kind. The room was cleaned and towels replaced with regularity. I had no issues during a weeklong stay.
My particular room had some cosmetic issues (shower stall, drywall) and appeared lived in. There was a light beside the bed that worked only sometimes. I had originally checked in another room which appeared to be in better/pristine condition, but staff accommodated a move of rooms due to a power surge/TV issue. There was a storage room adjacent to my room that looked like it was supposed to be locked but was open a few times, which was a little concerning. The wifi was spotty, and cell service was bad, but I found that throughout the area not just in the hotel.
nothing but the location
The AC was loud making noise and the shower constantly drip, and I asked to change rooms and they took them more than half the next day to give me into a different room so I just left and didn’t even stay the second night and I paid for a night I didn't even stay that’s how disappointed I was and the bar was not open on the weekend
The cleaning staff were very thorough and polite
cleanliness of the rooms
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Front desk was very nice. Building needs maintenance. Room carpet has a strange odor
Best hotel I’ve been to for a while. Nothing broken, super clean, nice people.
Room smelled kinda funky - a little musty. Staff was very nice
Good
We stayed from July 20-25. Sunday was fine, Monday morning we woke up and was locked INSIDE of our hotel room and they had to come get us out and change rooms. Monday night we go to take baths tub not draining. On Tuesday they changed us once again because of the tub. Tuesday night the air didn’t work. So they changed us once again on Wednesday. Everything was fine after that. Don’t get me wrong staff was friendly and accommodating. They just need to upgrade their rooms at this point.
Check in went smoothly, very nice front desk service! Great place to stay, reasonable pricing and for some reason was almost completely empty. We were one of 2 rooms on the floor on a Friday night. They had great community lounge areas to hang out. Breakfast was what you would expect for being included. The only time we had a bit of a snafu was when we had a 1 pm late checkout and housekeeping knocked on the door twice within 1 minute around noon asking if we were extending our stay or were going to leave. Communication would have been nice amongst the staff. I would definitely stay again.
Everyone was friendly, the esthetic was gorgeous. Had a weird smell, but overall satisfactory.
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