Crowne Plaza Marlow by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.3 (2910 reviews)
Fieldhouse Lane , Marlow , gb

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable beds
Great food options
Cons:
Unattractive location
Inconsistent heating
Limited amenities

Categories

Cleanliness
8.01
The hotel is clean, but there were some mentions of the pool being cool and feedback about the changing rooms.
Service
8.98
Staff were consistently mentioned as friendly, helpful, and accommodating, highlighting their contributions to a positive experience.
Location
8.02
The location is convenient, being close to Marlow, but situated on an industrial site, which detracts from its appeal.
Room Quality
8.47
Rooms are spacious and quiet with comfortable mattresses, but minor issues like lumpy pillows were noted.
Amenities
7.5
Amenities such as the pool and spa facilities were criticized for size and temperature, affecting overall satisfaction.
Value for Money
8.46
The overall experience and quality of service justify the price, despite some cons raised by guests.
Food and Beverage
9.01
Food quality received high praise, with excellent options at breakfast and dinner.
Overall Experience
7.98
Overall a positive experience with standout staff, despite some issues like poor management response to complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 01:32

Property Description

Luxurious Lakeside Retreat
The 4-Star Crowne Plaza Marlow offers a serene escape by the lake in the Thames Valley.

Leisure and Dining
Indulge in the leisure centre with a swimming pool, hot tub, sauna, and steam room. Enjoy award-winning cuisine at the Glaze Restaurant or unwind at the Agua Bar & Lounge.

Fitness and Business
Stay active at the Quad Club's fitness facilities and pamper yourself with beauty treatments. Host events seamlessly with versatile meeting rooms and free WiFi.

Experience comfort and convenience at Crowne Plaza Marlow - book your stay now for a memorable getaway.

Important information:

Please Note: Rates inclusive of dinner only include dinner for up to 2 adults. Children sharing a room with adults will be charged extra for dinner at the hotel.

SECURITY DEPOSIT
All bookings require a pre authorization security deposit of £75 per night per room per night at check in, which is released at check out.

The card used at the time of booking must be provided upon arrival.

If guests are using satnav to find the hotel, use this alternative postcode: SL7 1LU.

If you require an adjoining room, please contact the hotel after the booking for availability.

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.3
Based on 2910 reviews
Cleanliness: 8.01
Service: 8.98
Location: 8.02
Room Quality: 8.47
Amenities: 7.5
Value for Money: 8.46
Food and Beverage: 9.01
Overall Experience: 7.98
P
Pauline • couple • gb
10
Relaxing stay, delicious meal in the restaurant, and all the staff were so friendly.
Pros:

Clean, modern, comfortable and excellent amenities.

2026-07-18 • via Nuitee
R
Rovi • family_with_children • ae
7
Pros:

Location,comfortable beds and facilities.

Cons:

No toothbrushes. When we asked the receptionist we were told it’s coming tomorrow.

2026-07-18 • via Nuitee
S
sidney • couple • us
10
2026-07-18 • via Nuitee
S
steven • solo_traveller • gb
8
2026-07-18 • via Nuitee
L
Laurie & Ian Terry • solo_traveller • gb
10
Pros:

The room was clean, large and comfortable. The bar and restaurant were clean and the food was fantastic.

2026-07-17 • via Nuitee
G
Gitte • couple • gb
9
2026-07-17 • via Nuitee
T
Tracy • family_with_children • gb
9
2026-07-16 • via Nuitee
A
Alicia • extended_group • gb
7
It was good
Pros:

Location.

2026-07-16 • via Nuitee
R
Rachel • couple • gb
8
Good for a short break
Pros:

The room was spacious, and had air conditioning (very welcome in the heatwave). The bed was comfortable, and it was very peaceful and quiet at night. We had an excellent meal in the restaurant.

Cons:

Check in was extremely slow, despite having paid in advance. There was quite a queue, and no obvious reason for the delay. I was unhappy at having to pay a £75 deposit on arrival.

2026-07-15 • via Nuitee
J
Jacqueline • extended_group • gb
8
2026-07-13 • via Nuitee
C
Camper43892433850 • Family
2
Awful Wedding Experience at Crowne Plaza Marlow – Very Disappointing
Pros:

As the sister of the bride, I am incredibly upset and disappointed with the experience we had at Crowne Plaza Marlow. We chose this venue to host one of the most important days of our lives, but unfortunately, the entire process was marred by unprofessionalism, rudeness, and misleading information. Watching my sister’s special day be overshadowed by such poor service was truly upsetting for me as well.
One of the most frustrating issues was how the hotel demanded a deposit for the room, despite us having already paid in full. Instead of simply refunding the money we had paid, they insisted on charging us again, forcing us to pay twice. When I tried to resolve this, the management was rude, aggressive, and dismissive, which only added to the stress of an already emotional day.

Their behavior was not only disrespectful but also highly demanding and unhelpful. They provided false and misleading information, which left us feeling confused, frustrated, and upset. Their lack of professionalism was shocking and unacceptable from a venue of this supposed standard.

The wedding day itself was far from the seamless event we had hoped for due to operational failures. Wedding favors that were included on the agreed function sheet were not displayed as planned, despite prior discussions. When we raised this the following morning, they said there was nothing they could do other than return the items — a dismissive and unsatisfactory response that made us feel ignored and disappointed.

Additionally, the food served did not match what we had agreed upon. A dish from our menu was substituted without any prior warning, despite assurances that everything would be delivered as planned. Seeing these issues unfold and feeling the lack of support from the staff was painful and upsetting for us both.
What affected me most was how the hotel handled our concerns afterward. When we formally made complaints, every issue was dismissed outright, often with false or misleading information. For example, they claimed to have received positive feedback from the Father of the Bride — which is completely false, as our father passed away many years ago. This kind of dishonesty made me question everything about their professionalism and integrity.

The entire experience has left me feeling devastated and betrayed. It’s heartbreaking to see my sister’s special day marred by such poor treatment and unprofessional conduct. Instead of taking accountability or trying to make things right, the hotel rejected every concern we raised, which only added to our disappointment.

We trusted Crowne Plaza Marlow with such an important occasion, spending a lot of money, and I deeply regret that decision. Their rude, misleading, and unprofessional service has had a lasting impact on us. Based on our experience, I would strongly advise other families and couples to look elsewhere for a venue that truly values professionalism and customer care.

2026-07-11 • via Tripadvisor
D
Daniel • couple • gb
10
2026-07-11 • via Nuitee
S
Su • family_with_children • gb
8
2026-07-11 • via Nuitee
K
Kayla • couple • us
7
2026-07-10 • via Nuitee
B
Becca • extended_group • gb
10
2026-07-10 • via Nuitee
J
Janet • couple • gb
9
Lovely location next to a lake for a short stay.
Pros:

Room was plenty big enough. Air conditioning was a bonus as very hot weather. Lovely big comfy bed.
Breakfast was plentiful, lots of choice.

2026-07-09 • via Nuitee
S
Saira Khan • solo_traveller • gb
8
Lovely spa break.
Pros:

It was a lovely venue, with a great spa facility. The afternoon Indian tea was fabulous.
My daughter and I had a lovely stay. Thank you.

Cons:

The fridge was not functioning on a very hot day, so we couldn't have cold drinks in the room.

2026-07-08 • via Nuitee
K
Keith • couple • gb
8
Pros:

Large, with good parking and excellent restaurant.

Cons:

Not in town so unless you are willing to walk or drive, eating at the hotel is the only viable option…unless you get a taxi.

2026-07-08 • via Nuitee
V
Valerie • couple • gb
9
Pros:

The staff were very friendly. A special mention for the hotel Manager. The room was a very good size and clean - can’t fault it. The whole hotel gave a feeling of spaciousness. A very relaxing experience.

Cons:

No complaints- everything was to our satisfaction.

2026-07-08 • via Nuitee
T
tom • family_with_children • be
3
Ik zou niet opnieuw boeken daar, eten en ontspanning is voor ons belangrijk en net dat viel tegen.
Pros:

Het personeel aan de receptie was heel behulpzaam en vriendelijk. Het ontbijt was super, veel variatie. De kamers waren ruim en netjes. Enkel de ramen van de kamers waren aan een schoonmaakbeurt toe.

Cons:

Het restaurant gedeelte viel enorm tegen. Bij de hapjes kregen we eerst maar een halve bestelling. Heel wat moeten wachten vooraleer de rest eraan kwam. Voor het eten waren 2 gerechten van de 9 er niet bij. Eerst wat discussie dat het niet op de bestelbon stond, maar het stond er wel degelijk op. Wij hadden de bestelbon en konden dit aantonen. Daarna kwamen de andere twee gerechten als 7 personen reeds gegeten hadden. Hun bar en restaurantgedeelte liep volledig in het honderd, ook niet echt vriendelijk.

2026-07-07 • via Nuitee