Crowne Plaza Marlow by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.3 (2859 reviews)
Fieldhouse Lane , Marlow , gb

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable beds
Great food options
Cons:
Unattractive location
Inconsistent heating
Limited amenities

Categories

Cleanliness
8.01
The hotel is clean, but there were some mentions of the pool being cool and feedback about the changing rooms.
Service
8.98
Staff were consistently mentioned as friendly, helpful, and accommodating, highlighting their contributions to a positive experience.
Location
8.02
The location is convenient, being close to Marlow, but situated on an industrial site, which detracts from its appeal.
Room Quality
8.47
Rooms are spacious and quiet with comfortable mattresses, but minor issues like lumpy pillows were noted.
Amenities
7.5
Amenities such as the pool and spa facilities were criticized for size and temperature, affecting overall satisfaction.
Value for Money
8.46
The overall experience and quality of service justify the price, despite some cons raised by guests.
Food and Beverage
9.01
Food quality received high praise, with excellent options at breakfast and dinner.
Overall Experience
7.98
Overall a positive experience with standout staff, despite some issues like poor management response to complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 01:32

Property Description

Luxurious Lakeside Retreat
The 4-Star Crowne Plaza Marlow offers a serene escape by the lake in the Thames Valley.

Leisure and Dining
Indulge in the leisure centre with a swimming pool, hot tub, sauna, and steam room. Enjoy award-winning cuisine at the Glaze Restaurant or unwind at the Agua Bar & Lounge.

Fitness and Business
Stay active at the Quad Club's fitness facilities and pamper yourself with beauty treatments. Host events seamlessly with versatile meeting rooms and free WiFi.

Experience comfort and convenience at Crowne Plaza Marlow - book your stay now for a memorable getaway.

Important information:

Please Note: Rates inclusive of dinner only include dinner for up to 2 adults. Children sharing a room with adults will be charged extra for dinner at the hotel.

SECURITY DEPOSIT
All bookings require a pre authorization security deposit of £75 per night per room per night at check in, which is released at check out.

The card used at the time of booking must be provided upon arrival.

If guests are using satnav to find the hotel, use this alternative postcode: SL7 1LU.

If you require an adjoining room, please contact the hotel after the booking for availability.

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.3
Based on 2859 reviews
Cleanliness: 8.01
Service: 8.98
Location: 8.02
Room Quality: 8.47
Amenities: 7.5
Value for Money: 8.46
Food and Beverage: 9.01
Overall Experience: 7.98
J
Jennifer • family_with_children • gb
8
Pros:

The room size. The gym and spa were great.

Cons:

The staff at breakfast didn’t know what they were doing. We weren’t informed at breakfast about the additional menu which we could order from. When we did we weren’t told they had ran out of pancake mix until after they delivered one serving for one child when two had been ordered! That didn’t go down well with the second child. We offered porridge, one with water and one with milk. When they serviced it they didn’t know which was which. When I complained to the manager about the service they said they’d have a word but won’t give me eye contact. Also, only one coffee machine for the entire hotel wasn’t enough especially one as slow as that one! Queues 5 people deep is not fun.

2026-06-27 • via Nuitee
C
Christopher • couple • gb
7
2026-06-25 • via Nuitee
D
Dennis • couple • gb
8
Our group of 8 all enjoyed their stay and would like to stay there again
Pros:

Reception staff, Dinesh and his colleague were very helpful and efficient.

Room was very comfortable

Breakfast was excellent, our family group of 8 adults ate in the restaurant both nights and enjoyed the food and had excellent service.

Cons:

Television in bar area was very loud. We were staying at the hotel with family and it was difficult to relax and chat even during the lunchtime and early afternoon

2026-06-25 • via Nuitee
E
Ewa • family_with_children • gb
10
2026-06-25 • via Nuitee
C
Clara • family_with_children • gb
1
2026-06-25 • via Nuitee
A
Anne • extended_group • gb
7
Doubt if we will return
Pros:

It was good air conditioning. Most seats rather low. Friendly and courteous

Cons:

The suite was rather “tired”. Some towels frayed. No cushions on balcony chairs. No lights on balcony Needs a good clean and paint ing rails. No bin for debris from tea and coffee facilities. Room service as we were after bar closed very limited and very expensive. The suite was the furthest from the lift. Air conditioning had to be programmed. No instructions. There was a Prim celebration on with hoards of teenagers taking over the whole bar space and photo shoots I. The outer spaces. We ended up going out to Marlow for dinner with friends. In return it was hard to get back into the reception and the lavatories were disgraceful.

2026-06-25 • via Nuitee
V
Vanessa • solo_traveller • gb
8
2026-06-23 • via Nuitee
K
Kay • couple • gb
9
Lovely hotel
Pros:

Beautiful setting by a lake and not far from the river. Exceptional staff

Cons:

Nothing really. Only very slight negative would have been nice if the restaurant menu had changed.

2026-06-23 • via Nuitee
C
Caroline • couple • gb
10
Pretty Location, good size room
Pros:

Room was spacious and clean, it’s not in the centre of Marlow but it is a walkable distance.
The outside seating in the bar area was lovely right next to the river
The staff were all friendly and helpful.

2026-06-22 • via Nuitee
G
girolamo • couple • gb
10
2026-06-22 • via Nuitee
D
Dee • solo_traveller • gb
7
Pros:

The room was clean, great size. Lovely bathroom.
Wonderful breakfast options

Cons:

Bar staff were somewhat rude and not accommodating. The conservatory area was dirty, especially the tables and the floor. Cutlery was quite dirty.

2026-06-22 • via Nuitee
A
Andrew • solo_traveller • gb
8
Cons:

Breakfast pretty average

2026-06-22 • via Nuitee
S
Sian • couple • gb
7
We wanted a rest, and that is what we got. A very expensive rest!
Pros:

Plenty of food on offer.
Nice decor in restaurant.
Staff keeping everything topped up.
Felt a cut above the Travelodge or Premier Inn.
Good quality food served by courteous staff.

Cons:

Overpriced. No ability to ask for anything different. Had to pay £4+ for a drink as no water left in dispenser and no glasses. I wanted a Coke and this was a small bottle at a very steep price that we had to get ourselves from the bar.
It was noisy- groups leaving from parties in different function rooms, even people moving up and down the corridor outside our room. The restaurant and bar had terrible acoustics and seemed very noisy, even when not especially busy. The cutlery, glasses and bottles seemed to be amplified and in the bar, voices of other people were overwhelmingly loud. We couldn’t have a quiet conversation!
Spa looked tired and in need of updates.

2026-06-21 • via Nuitee
J
Jan • couple • gb
10
Delightful, v comfy room, comfy bed delightful staff we will be back
Pros:

Friendly and welcoming from entering the building
Room 28 was my kind of room, I loved it make it mine next time please !

Cons:

Breakfast - lovely choice but please serve coffee to the table, the coffee machine was wholly inadequate for needs

2026-06-21 • via Nuitee
G
Gemma • family_with_children • gb
9
2026-06-21 • via Nuitee
T
Terry • couple • gb
9
Pros:

Nice bar, restaurant and terrace. Breakfast was very good. Room large and clean. All the staff are very nice and polite

2026-06-21 • via Nuitee
L
Lisak • solo_traveller • gb
10
Pros:

Very nice clean rooms,beautiful location

2026-06-20 • via Nuitee
E
Eleisha • family_with_children • gb
9
2026-06-20 • via Nuitee
W
Woltman • solo_traveller • gb
10
Pros:

Fabulous hotel, good quality food/room decor. Excellent staff.

Cons:

Little bit further to Marlow town centre but would definitely book again, best hotel in the area.

2026-06-20 • via Nuitee
O
Olivia • solo_traveller • gb
10
2026-06-17 • via Nuitee