Crowne Plaza Marlow by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.3 (2668 reviews)
Fieldhouse Lane , Marlow , gb

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable beds
Great food options
Cons:
Unattractive location
Inconsistent heating
Limited amenities

Categories

Cleanliness
8.01
The hotel is clean, but there were some mentions of the pool being cool and feedback about the changing rooms.
Service
8.98
Staff were consistently mentioned as friendly, helpful, and accommodating, highlighting their contributions to a positive experience.
Location
8.02
The location is convenient, being close to Marlow, but situated on an industrial site, which detracts from its appeal.
Room Quality
8.47
Rooms are spacious and quiet with comfortable mattresses, but minor issues like lumpy pillows were noted.
Amenities
7.5
Amenities such as the pool and spa facilities were criticized for size and temperature, affecting overall satisfaction.
Value for Money
8.46
The overall experience and quality of service justify the price, despite some cons raised by guests.
Food and Beverage
9.01
Food quality received high praise, with excellent options at breakfast and dinner.
Overall Experience
7.98
Overall a positive experience with standout staff, despite some issues like poor management response to complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 01:32

Property Description

Luxurious Lakeside Retreat
The 4-Star Crowne Plaza Marlow offers a serene escape by the lake in the Thames Valley.

Leisure and Dining
Indulge in the leisure centre with a swimming pool, hot tub, sauna, and steam room. Enjoy award-winning cuisine at the Glaze Restaurant or unwind at the Agua Bar & Lounge.

Fitness and Business
Stay active at the Quad Club's fitness facilities and pamper yourself with beauty treatments. Host events seamlessly with versatile meeting rooms and free WiFi.

Experience comfort and convenience at Crowne Plaza Marlow - book your stay now for a memorable getaway.

Important information:


Please Note: Rates inclusive of dinner only include dinner for up to 2 adults. Children sharing a room with adults will be charged extra for dinner at the hotel.

SECURITY DEPOSIT
All bookings require a pre authorization security deposit of £75 per night per room per night at check in, which is released at check out.

The card used at the time of booking must be provided upon arrival.

If guests are using satnav to find the hotel, use this alternative postcode: SL7 1LU.

If you require an adjoining room, please contact the hotel after the booking for availability.

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.3
Based on 2668 reviews
Cleanliness: 8.01
Service: 8.98
Location: 8.02
Room Quality: 8.47
Amenities: 7.5
Value for Money: 8.46
Food and Beverage: 9.01
Overall Experience: 7.98
R
Rachel • family_with_children • gb
8
Fun experience and very memorable
Pros:

- Ice machine not far from our rooms

- Friendly and welcoming staff

- 16th birthday platter was a lovely touch, thank you!

Cons:

- breakfast was chaotic
- Not enough staff available to take specific orders (e.g. omelette)
- fill ups at breakfast slow
- not a broad selection of food

2026-04-11 • via Nuitee
J
jean-marie • family_with_children • gb
8
Great getaway
Pros:

The staff welcoming us at the reception was great(Karim) , as a French speaker , we had a great conversation and made our check in very smooth. He explained everything in detail making it easier to understand

Cons:

The fact that kid under 3 can't use the pool but I understand their policy

2026-04-11 • via Nuitee
T
Thomas • family_with_children • gb
7
2026-04-11 • via Nuitee
B
Brodie • couple • gb
10
2026-04-10 • via Nuitee
E
Eithne • family_with_children • gb
10
Very enjoyable but the final payment mistake worried and upset me.
Pros:

Breakfast was lovely and the dining area was quiet and restful.

Cons:

I had booked our rooms with Booking.com and got a set rate. My husband didn't realise and paid over £200 more than I was quoted. It meant both of us paid which was very confusing and nothing showed on your system that a mistake had been made. The receptionist said my husband's payment was taken as a guarantee but my card was already on the system as a guarantee.

2026-04-10 • via Nuitee
R
Richard • couple • gb
10
Enjoyable
Pros:

Room good , hotel deco nice swimming pool bonus, reception staff very friendly and helpful

Cons:

Nothing

2026-04-09 • via Nuitee
K
Karina • family_with_children • gb
9
Brilliant
Pros:

Its decor, steam, sauna, jacuzzi and pool facilities

Cons:

For kids, we had to book a slot to use swimming pool but the app didn’t work correctly, causing a few issues but were resolved by FOH manager.

2026-04-09 • via Nuitee
D
Debbie • couple • gb
10
2026-04-09 • via Nuitee
D
Davison • solo_traveller • gb
1
Pros:

The bar and restaurant were pleasant. Breakfast was a little chaotic and staff seemed preoccupied with other matters. For instance I ordered porridge and after waiting 15 minutes I asked where it was. Was told the kitchen was busy. Eventually the porridge arrived but was cold.

Cons:

The location was isolated. Could not walk into Marlow consequently.
The disabled parking was usually not available.

2026-04-08 • via Nuitee
T
Tanya • family_with_children • gb
9
2026-04-08 • via Nuitee
D
David • couple • gb
10
2026-04-07 • via Nuitee
A
Aloysius • extended_group • gb
7
2026-04-06 • via Nuitee
P
Phil • family_with_children • gb
9
Easter break
Pros:

Great bed

Cons:

Not anything

2026-04-06 • via Nuitee
R
Randy • couple • gb
8
Overall, it was an excellent experience but could be better.
Pros:

I loved the location of the hotel. It has a lake and loads of space for taking walks and for children to have fun. The breakfast selection was absolutely amazing with cold and hot options for food.

Cons:

The room was big enough but did not have a stand-alone study table/desk. The was a built in worktop against the wall which meant that I could not change my sitting position when the sun was directly on my laptop screen. The only way to resolve that issue was to close the curtains, which was not ideal.

2026-04-06 • via Nuitee
D
Denise • family_with_children • gb
10
2026-04-06 • via Nuitee
J
Jamie • family_with_children • gb
2
If you want to feel special, or you’re celebrating, go elsewhere.
Pros:

Breakfast was great!

Cons:

It was our wedding day, so we arrived early at the hotel to leave our bags. I had rang before to check if these bags could be put in our rooms as it was our wedding day and we wouldn’t be back until about midnight, the lady on the phone said this was fine.
So I explained this to the man at reception, he could not have cared less. I explained the situation, that my wife would be in her dress, we would have my elderly parents, and my 5 year old daughter and that I was only asking if the bags could be put in our room as the lady on the phone had said it was ok.
He actually laughed and said no chance! So after a long day, at midnight when we got back ( a much friendly chap on reception) gave us our bags.
If you want to feel special, don’t bother going here, they act as if any requests are putting them out.

2026-04-06 • via Nuitee
S
Sonia • couple • gb
8
Nice place for a break but restaurant a bit poor and expensive
Pros:

Lovely rooms
Clean and warm
Nice spa

Cons:

Restaurant
Food was very expensive and not that good

2026-04-06 • via Nuitee
K
Karen • solo_traveller • gb
9
Excellent experience on the whole, all staff were very friendly. . The food in the restaurant was first class for the mo
Pros:

Good location, plenty of parking, spacious comfortable, quiet & clean room. Breakfast & dinner included and would recommend dining in their restaurant.

Cons:

Swimming pool overly busy for our spa experience. Didn’t get opportunity to use pool because of this but treatment was great.

2026-04-06 • via Nuitee
L
Laura • couple • gb
7
Comfortable
Pros:

The swimming pool facility was great as was the cafe. The room was comfortable and bathroom was lovely.

Cons:

The room keys kept stopping working and all the staff did was replace them and then the lady who worked in the spa had to tell me some sort of method that you need for using the keys which seemed daft. The room also wasn’t serviced even though we left the sign off whilst we were out.

2026-04-05 • via Nuitee
P
Pramal • solo_traveller • gb
10
2026-04-05 • via Nuitee