Sonesta ES Suites Houston Galleria

Hotels
•
Sonesta Hotels
8.4 (1473 reviews)
5190 Hidalgo Street , Houston , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Breakfast
Cons:
Cleanliness issues
Service inconsistencies
Room maintenance

Categories

Cleanliness
7.79
Issues with cleanliness were mentioned, including strong odors and poor maintenance.
Service
8.76
While some service issues were noted, many reviews praised the friendly staff.
Location
9.3
Numerous reviews highlighted the great location near attractions like the Galleria.
Room Quality
7.75
Concerns about room quality and maintenance issues were raised.
Amenities
8.28
Positive mentions of breakfast and kitchen facilities, but some amenities needed updates.
Value for Money
8.74
The hotel offers decent value, particularly for long stays with kitchen facilities.
Food and Beverage
8.29
Breakfast was praised, adding to the positive experience.
Overall Experience
8.26
The overall experience varied greatly among guests, with significant issues as well.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:33

Property Description

Convenient Location near Houston Galleria Shopping Center

Spacious Suites with Full Kitchens and Complimentary Breakfast

Amenities for Comfort and Convenience

Experience the perfect blend of comfort and convenience at Sonesta ES Suites Houston Galleria. With spacious suites featuring full kitchens and a complimentary breakfast, your stay is sure to be delightful. Enjoy free WiFi, cable TV, and a sofa bed in select suites. Keep up with your fitness routine at the 24-hour gym and relax by the outdoor pool. Need a snack? Visit the on-site convenience store. Located near major attractions like the George R. Brown Convention Center and NRG Stadium, your stay with us will be memorable. Book now for an unforgettable experience!

Important information:

You must show a valid photo ID and credit card upon check-in. An additional authorization of USD 50 per stay plus room and tax for your entire stay or up to 7 nights will be placed on your credit card. This hold will be released by the hotel immediately after checkout. Please note that it can take up to several days or weeks to reimburse, depending on your issuing bank's policy and practice.

Please note that all special requests cannot be guaranteed and are subject to availability upon check-in.

When traveling with pets, please note that an extra charge of $75 for stays up to 7 nights; $25 per week thereafter applies. A maximum of 2 dogs per room is allowed.



Guests must be aged 21 or older to check in.

Pool would be closed until further notice.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IAH

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.4
Based on 1473 reviews
Cleanliness: 7.79
Service: 8.76
Location: 9.3
Room Quality: 7.75
Amenities: 8.28
Value for Money: 8.74
Food and Beverage: 8.29
Overall Experience: 8.26
B
Brandon • couple • us
10
2026-03-06 • via Nuitee
R
Ramon Mauricio • couple • mx
9
Reasonable price for what you get.
Pros:

Staff is very kind.

Cons:

Room needs some small arrangements like paint. Working chair is really old and uncomfortable.
Amazed that your TV can not be used for my Netflix account, nor Prime TV.

2026-03-06 • via Nuitee
J
James • couple • us
9
friendly staff. clean and quiet facility
Pros:

very positive greeting. comfortable bed. nice room. clean facility.

Cons:

No night light in bathroom

2026-03-06 • via Nuitee
F
Flávia • couple • br
7
Para uma estadia breve, ok! Porque o barulho do ar condicionado estraga tudo.
Pros:

Hotel limpo, bem conservado, porém antigo.
Café da manhã bom. Quarto bem iluminado. Utensílios novos. Tem uma lojinha de bebidas e salgadinhos, além de produtos básicos para não precisar se deslocar. Ótima localização.

Cons:

O ar condicionado antigo parece um gerador, faz barulhos de ligar e desligar, que incomodam muito durante à noite. Pessimo!!! O quarto não tem tomadas para entrada de cabos USB ou outros tipos.

2026-03-05 • via Nuitee
C
Cherif • family_with_children • us
9
2026-03-05 • via Nuitee
C
Cedric • solo_traveller • us
9
2026-03-05 • via Nuitee
L
Lalla • couple • ca
7
2026-03-05 • via Nuitee
C
Carmen • solo_traveller • us
9
2026-03-03 • via Nuitee
K
Kateryna • family_with_children • ua
6
Cons:

Overall the room was clean, but it needed some vent cleaning and paint job. The water in the shower was barely warm, there was no hare conditioner in the dispenser.I spent just one night in the hotel, so I didn't see the pool and the rest of the area. I would rather not recommend this place if you expect more comfort.

2026-03-02 • via Nuitee
Y
Yolonde • solo_traveller • us
8
Great for the price.
Pros:

The location was great. The room has everything I needed.

Cons:

N/A

2026-03-02 • via Nuitee
N
Newlook613 • family_with_children • ma
8
Pros:

Well located. Free parking.

Cons:

Nothing. The breakfast was just basic

2026-03-01 • via Nuitee
G
Gabriel • couple • us
9
Pros:

Clean and grea location

2026-03-01 • via Nuitee
R
Ramon • solo_traveller • us
2
2026-02-28 • via Nuitee
J
Jennifer • extended_group • us
10
Great location and value
Pros:

We stay here every year. The location is excellent. 2 minute walk to the mall and walkable to many restaurants. The suites are spacious and the kitchens are well appointed.

Cons:

The furniture needs updating.

2026-02-27 • via Nuitee
M
Meng yu • couple • tw
10
2026-02-27 • via Nuitee
V
Viktoriia • solo_traveller • us
10
2026-02-27 • via Nuitee
J
John • family_with_children • us
8
2026-02-27 • via Nuitee
R
Roberto • family_with_children • it
4
Pros:

Ottima la posizione vicino alla "Galleria". Discreto la colazione sempre uguale nei tre giorni di soggiorno.

Cons:

Il primo giorno abbiamo trovato il condizionatore che non funzionava e la mancanza dell'acqua calda. Il secondo giorno la totale mancanza dell'acqua e il terzo giorno la mancanza dell'acqua fredda. In tanti anni di viaggi non mi era mai capitato una cosa del genere, in pratica in 3 giorni di soggiorno ci siamo dovuti lavare o con acqua fredda o con acqua calda o con dei salviettini umidificati. Almeno la struttura ha avuto la decenza di decurtare il costo di un giorno.
Di solito quando prenoto una tripla il terzo letto lo troviamo sempre pronto, anche qui è la prima volta che ci capita, il divano letto l'abbiamo dovuto rifare noi con lenzuola e cuscino trovati nell'armadio, essendo un mini appartamento probabilmente funziona così. Di sicuro siamo stati sfortunati durante questo soggiorno.

2026-02-24 • via Nuitee
L
Liubov • couple • us
9
2026-02-24 • via Nuitee
P
Paula • family_with_children • us
9
Cons:

Kitchen sink cold water wasn't cold it runs like warm

2026-02-23 • via Nuitee