Country Inn & Suites by Radisson, Ontario at Ontario Mills, CA

Hotels
Country Inn & Suites by Radisson Americas
8.4 (2471 reviews)
4674 Ontario Mills Parkway , Ontario , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Convenient location with good amenities
Cons:
Cleanliness and room condition issues
Service discrepancies with room booking

Categories

Cleanliness
7.68
Room had unpleasant odors and a request for a refund due to being assigned a smaller suite.
Service
9.15
Staff was very helpful, friendly, and provided good service.
Location
9.19
Perfect location for work and near shopping and dining.
Room Quality
7.14
Beds were uncomfortable, and the room's condition was subpar.
Amenities
8.17
Inadequate hot water and no functioning hot tub.
Value for Money
8.63
Good value considering location and the complementary services offered.
Food and Beverage
8.68
Breakfast was delicious and staff was welcoming.
Overall Experience
8.55
Satisfactory stay with positives in staff, location, and value, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 13:30

Property Description

Convenient Location near Ontario Mills Mall and Airport Shuttle Service
Located adjacent to Ontario Mills mall, Country Inn & Suites by Radisson, Ontario at Ontario Mills offers a complimentary airport shuttle service to Ontario International Airport, just 1 mile away.

Comfortable Accommodations and Amenities
Guest rooms feature modern amenities such as free Wi-Fi, flat-screen TVs, work desks, microwaves, fridges, and coffee makers. Enjoy the outdoor pool and start your day with a complimentary grab-n-go breakfast.

Fitness Room, Business Center, and Nearby Attractions
Stay active at the fitness room, take advantage of the business center, and make use of the laundry services. Explore nearby attractions like Victoria Gardens and J. Filippi Winery, both just a short drive away.

Book your stay at Country Inn & Suites by Radisson, Ontario at Ontario Mills for a convenient and comfortable experience.

Important information:

The Hotel no longer accepts pre-paid cards or gift cards for payment. Pre-paid cards won't be accepted and a regular credit card or debit card must be presented at check in that matches the card in the reservation that was pre-charged.

Please note the pool is closed until further notice.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ONT

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Accessibility

Total Disability Score: 7.14
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 2471 reviews
Cleanliness: 7.68
Service: 9.15
Location: 9.19
Room Quality: 7.14
Amenities: 8.17
Value for Money: 8.63
Food and Beverage: 8.68
Overall Experience: 8.55
T
Todd couple us
10
Excellent stay, quick get away with wife. Everything went well
Pros:

Easy, friendly

2026-07-04 via Nuitee
K
Kathleen solo_traveller us
5
Fine, but nothing special
Pros:

Reasonable rate for a room. Friendly staff.

Cons:

More upkeep needed.

2026-07-04 via Nuitee
I
ineisha couple us
10
Pros:

Breakfast was actually better than expected staff was amazing and attentive

Cons:

Clean and proactive not that I had any problems

2026-07-03 via Nuitee
L
Luis couple us
10
2026-07-02 via Nuitee
M
Marissa couple us
5
2026-07-02 via Nuitee
M
Marissa couple us
1
2026-07-01 via Nuitee
L
laura solo_traveller us
7
I won't be returning.
Pros:

i missed breakfast by two minutes and was not able to get anything. staff were very rude. I didn't appreciate being woken up by the police department at 7:30am to ask if i was missing a child they had found roaming the hallway.

Cons:

the quality of the room could've better for the price. the room didn't even have a clock.

2026-06-29 via Nuitee
D
Dan solo_traveller us
6
Cons:

Not that clean, bathroom floor felt like i was going to fall through, odor comming from the ac machine. Outdated

2026-06-29 via Nuitee
N
Natalie couple us
7
It was a good experience but wish check out was a bit later.
Pros:

It was close to the mall and very convenient to the food places.

Cons:

It didn’t have a shade for the window to block the sun.

2026-06-29 via Nuitee
C
Claudia solo_traveller us
7
Pros:

Close to mall

Cons:

Dirty couch bed
Room to bright early in the morning

2026-06-27 via Nuitee
C
Corazon solo_traveller us
5
Pros:

The staff members were friendly and our room was easy to get to which was helpful for my mother. My mother and I enjoyed the breakfast.

Cons:

I didn't sleep much because I could hear the noise of the traffic on the highway. It was pretty loud for me, I wished I brought some earplugs. I almost got up to ask to be transferred to a room to the other side of the building but my 82- year old mother was already asleep around 2am as we had a really long day from our drive from out of state and meetings that I had to attend.

2026-06-25 via Nuitee
A
Adrianna couple us
10
2026-06-22 via Nuitee
A
Alex solo_traveller us
1
Pros:

Hotel was nice.

Cons:

They did me dirty. I reserved an ada room and and they gave us a standard room. Made it very difficult with our wheelchair

2026-06-22 via Nuitee
R
Richard solo_traveller us
10
2026-06-22 via Nuitee
G
Gonzalez solo_traveller us
10
2026-06-19 via Nuitee
M
Malte solo_traveller de
4
Das war mein letzter Besuch in diesem Hotel.
Pros:

Das Zimmer war sehr groß.

Cons:

Zustand sehr schlecht. Vieles funktioniert nicht. Hotel stark renovierungsbedürftig. Defektes Licht wurde auch nach mehrfachem Nachfragen nicht repariert.
Ausschließlich Einwegbesteck und Geschirr beim Frühstück. Wenig Auswahl beim Frühstück.

2026-06-19 via Nuitee
A
Adrianna couple us
10
2026-06-18 via Nuitee
C
Coastal Carolina solo_traveller us
2
Do not stay here
Pros:

It was on my route, and reviews looked OK. But it's NOT as presented. On arrival, there was no one at the front desk for at least ten minutes. Seemed like Twilight Zone . Not cordial at all.room very small, odor, not clean. I wanted to leave but I prefer not driving freeways at night. Breakfast was ok.not great but the oatmeal was ok.

Cons:

Everything was sub-standard. I always read reviews and take the best rated. My reviews of hotels are normally 9 or 10. But this is 2, not zero, because the breakfast was OK. Do not stay here.

2026-06-18 via Nuitee
C
Ching Wen family_with_children us
1
Pros:

No.

Cons:

Unfortunately, this was a very disappointing stay. The bathroom was in poor condition and there was no extra toilet paper provided. The shower curtain did not properly contain the water, causing water to splash all over the bathroom floor while showering. In addition, the wall-mounted shower head appeared to be broken from the beginning. Overall, this was a very unpleasant lodging experience, and

2026-06-17 via Nuitee
A
Adrianna couple us
10
2026-06-17 via Nuitee