The Thatched Cottage Inn

Hotels
8.9 (100 reviews)
63-65 Charlton Road , Shepton Mallet , gb
+441749705952

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Pets allowed
Non-smoking throughout
Staff adhere to local safety protocols
Free wired internet
Self parking (surcharge)
Offsite parking discounted rates available
Internet access
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable beds
Convenient location
Spacious rooms
Cons:
Mixed service experiences
Issues with cleanliness in some rooms
Varied opinions on value for money

Categories

Cleanliness
7.3
Mixed reviews regarding cleanliness with some guests appreciating the cleanliness while others mentioned issues like cobwebs in the bathroom.
Service
6.8
Service received mixed feedback, with some guests praising the staff's friendliness and helpfulness, while others reported delays and issues with booking arrangements.
Location
8.4
The hotel's location was highly praised for being central to key attractions and convenient for exploring the local area.
Room Quality
8.3
Rooms were generally spacious, clean, and comfortable with positive comments about the bed quality and room size.
Amenities
7
Guests had mixed feedback on amenities, with some appreciating the spacious rooms and variety of breakfast options, while others reported issues with stock availability.
Value for Money
7.1
Mixed opinions on value for money with some guests feeling the prices were reasonable given the services offered, while others found the costs high for the experience.
Food and Beverage
7.7
Food and beverage services were generally praised with comments about delicious meals and a good variety, although a few guests desired more options.
Overall Experience
8.3
Most guests enjoyed a positive overall experience, highlighting friendly staff, comfortable rooms, and convenient location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-04 09:13

Property Description

Charming Accommodation with Amenities
Located in the picturesque Shepton Mallet, The Thatched Cottage Inn offers cozy rooms and a garden for guests to relax in. The property also provides free private parking, ensuring a stress-free stay.

Delicious Dining Options
Guests can enjoy a delightful dining experience at the hotel's on-site restaurant, offering a variety of culinary choices. From Full English/Irish breakfast to vegetarian and vegan options, there is something for every palate.

Pet-Friendly and Connected
Traveling with pets? No problem! This pet-friendly hotel welcomes furry friends. With free WiFi available, guests can stay connected throughout their visit.

Book your stay at The Thatched Cottage Inn now for a memorable and comfortable experience.

Important information:

This property will not accommodate hen, stag or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRS

Location

Guest Reviews

8.9
Based on 100 reviews
Cleanliness: 7.3
Service: 6.8
Location: 8.4
Room Quality: 8.3
Amenities: 7
Value for Money: 7.1
Food and Beverage: 7.7
Overall Experience: 8.3
A
Ann • family
10
Pros:

Clean and very welcoming

2022-10-31 • via Nuitee
P
Pauline • friends
8
Pros:

Great customer service and very friendly ambience.

2022-10-26 • via Nuitee
R
Rob
10
Lovely place for the night.
Pros:

Lovely old building, very friendly and comfortable. Free breakfast and free parking were a bonus. Phone reception not great though but that’s no slight on the Inn.

2022-10-07 • via Nuitee
R
Raymond
8
Pros:

Good

2022-09-28 • via Nuitee
L
Lynne
8
Lovely hotel fantastic staff
Pros:

Love this place, Manager and staff are so friendly and nothing too much trouble.
Really lovely old building spacious rooms and relaxing beer garden to enjoy sunshine in.
Food was excellent and freshly prepared and cooked only down side same menu every night no specials or vegetables with main options.

2022-09-24 • via Nuitee
C
chris • partner
8
Pros:

nice traditional pub and accommodation. Exactly whar was advertised

2022-09-09 • via Nuitee
T
Trish • family
8
Pros:

Helpful friendly staff - nice comfy bed

2022-08-27 • via Nuitee
J
Junaid
8
Comfortable stay
Pros:

The hotel is good with a warm welcoming staff.The choice of breakfast offered is excellent and much better than a 5-star hotel.
The only complain is there was no internet in the rooms😳.

2022-08-26 • via Nuitee
E
ERIC • family
10
Pros:

Everyone was so friendly! We loved our time here, even though we weren't around much! One suggestion... buy fans for the rooms for summer time! ;)

2022-08-26 • via Nuitee
S
SARAH
10
The Thatched Inn
Pros:

Fantastic hotel, warm and friendly welcome, lovely food and accommodation

2022-08-23 • via Nuitee
J
Julia
10
Lovely old Hotel
Pros:

Lovely pub/hotel, spacious pretty room and comfy bed. The staff were welcoming, friendly and efficient from the start and the place had a lovely atmosphere

2022-08-21 • via Nuitee
M
Mike
10
A pleasant, friendly, quaint inn.
Pros:

A pleasant one night stay. The staff were friendly and helpful, the room was quaint and clean with a very comfortable bed. Breakfast was very good. As it was an inn, there was some noise coming from the bar until late and our room was above a rest room with a hand dryer, but it wasn't a major problem for us.

2022-08-21 • via Nuitee
V
Verified traveler
10
Pros:

Lovely old pub good location for visit to royal bath and west show ground really comfy bed although room (bodden) could do with an update a little worn and tired looking Martin the manager was great really helpful and the food was amazing sausages at breakfast the best ever .

2022-08-15 • via Nuitee
P
Phil
10
Late booking
Pros:

Late minute booking a lovely welcome. Quiet night with no outside noise. Good food and fantastic service

2022-07-31 • via Nuitee
J
Jami
10
Pros:

I had a lovely stay at Thatched Cottage and plan on returning the next time I go to Glastonbury! Martin especially — the general manager — went above and beyond to help me upon arrival.

2022-07-05 • via Nuitee
S
Sharon • partner
10
Pros:

Very welcoming.
Food excellent.
We would stay again.

2022-07-04 • via Nuitee
H
Heather
10
Pros:

Fabulous stay during Glastonbury Festival. Martin and his team went out of their way to make us feel comfortable and ensure we had the best weekend. Endless cups of tea and delicious breakfast plus lots of local advice.

2022-06-28 • via Nuitee
J
janice • partner
10
Pros:

Everyone was welcoming and the room was clean and tidy.

2022-06-28 • via Nuitee
J
Jacqueline
10
Pros:

Friendly staff and good quality food

2022-06-07 • via Nuitee
J
John Grant
10
Old inn full of chat
Pros:

We enjoyed our one night stay at this old inn full of character . Warm greeting from helpful staff. Good menu for evening meal and breakfast.

2022-05-23 • via Nuitee