Dellarosa Boutique Hotel and Spa

Hotels
8.3 (1778 reviews)
5 Avenue Moulay Hassan , Marrakech , ma

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Children allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good hospitality
Cons:
Cleanliness issues
Noisy room appliances
Limited breakfast options

Categories

Cleanliness
7.91
Some complaints about cleanliness and small insects mentioned.
Service
9.88
The staff were consistently described as helpful and accommodating.
Location
8.92
Very convenient location close to shops and attractions.
Room Quality
7.37
Issues with noise from air conditioning and mini fridge; small room sizes reported.
Amenities
7.9
Amenities are good, but some additional costs for spa access.
Value for Money
8.36
Fair value given the location and service, though room issues noted.
Food and Beverage
7.41
Breakfast options were viewed as limited and somewhat unsatisfactory.
Overall Experience
8.68
Generally positive experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:01

Property Description

Luxurious Setting in Marrakesh

Modern Amenities in Every Room

Fine Dining with a View

Experience luxury and comfort at Dellarosa Hotel Suites & Spa, centrally located in Hivernage, Marrakesh. Indulge in modern amenities in our well-equipped rooms, offering a relaxing stay with free Wi-Fi, satellite TV, and more.

Savor delicious international and local cuisine at our restaurant while enjoying breathtaking views of the Atlas Mountains. Just a stone's throw away from the bustling medina, our hotel offers a serene escape with an outdoor pool, hammam, hot tub, and fitness center.

Book now to immerse yourself in the perfect blend of tranquility and sophistication at Dellarosa Hotel Suites & Spa.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RAK

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for € 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 1778 reviews
Cleanliness: 7.91
Service: 9.88
Location: 8.92
Room Quality: 7.37
Amenities: 7.9
Value for Money: 8.36
Food and Beverage: 7.41
Overall Experience: 8.68
D
da7b2dc87b0e7154443b9bf8a4ce80f7 • couple • ng
6
2026-04-18 • via Nuitee
6
665d7e45b1af73bf8699df7e30f095af • couple • fr
8
Pros:

Chambre spacieuse, personnel accueillant, lobby agréable

Cons:

Pas de machine à café ni bouilloire dans la chambre, ménage mal fait dans la salle de bain à notre arrivée

2026-04-16 • via Nuitee
1
13061b522ec273dd917fd5a34c37f020 • couple • gr
9
Pros:

Η εξυπηρέτηση και γενικά ήταν καθαρό άνετο δωμάτιο

Cons:

-

2026-04-16 • via Nuitee
E
e91aa67b634170b69bcb06188ab118ce • solo_traveller • fr
8
Pros:

Gentillesse du personnel et qualité de service, très belle chambre

Cons:

Chambre au premier étage assez bruyante

2026-04-16 • via Nuitee
9
9a147ed83b7673a62b85a4c5beb0490b • couple • dk
3
Pros:

Location is good, it’s not inside the medina so you avoid the hectic and dangerous scooter traffic and Crowds

Cons:

Noises were heard loudly throughout the whole night. It sounded like something was moved, banging occurred that had me waking up several times. The rooms seem to be badly isolated for sound.

Also the bathroom was in a worn out state, the pressure of the water was low, the water was not getting hot and we did find some mold and unclean bathtub.

The beds were hard and uncomfortable and not suitable for a couple - there was a “gap” between the mattresses.

2026-04-14 • via Nuitee
7
7eeabf6e1129720b6086a5ee032c9395 • solo_traveller • ma
6
2026-04-13 • via Nuitee
A
a735ec952f39711f2bf61d8cb870c9fd • couple • fr
10
2026-04-13 • via Nuitee
M
Marcin • solo_traveller • pl
8
2026-04-09 • via Nuitee
F
Friederike • family_with_children • de
8
2026-04-08 • via Nuitee
D
Danielle • couple • be
10
Agréable séjour à Marrakech
Pros:

Le personnel de l hôtel était très serviable
Rien à redire sur les installations
Agréable rooftop
Nous étions dans la suite TOUBKAL et ce n est pas notre premier séjour à Marrakech
Bonne literie buffet au déjeuner
Un merci spécial à Youness Awatif et Samae

Cons:

Rien

2026-04-06 • via Nuitee
M
Mervat • solo_traveller • eg
1
Very unprofessional, rude and discriminatory
Cons:

I had a TERRIBLE experience. In summary: This hotel staff (mainly Kamal but no one else was doing anything about it) was very rude, discriminatory (they treat you well if you talk in english only!!) and grossly unprofessional!

In detail: I had a valid, confirmed Booking.com reservation (paid 2 weeks in advance, with receipt and confirmation). I had a very good discount when I booked.

When I arrived, they acknowledged my booking and told me to wait till they get the room ready. After 1.5 hours, a staff member named Kamal told me I had to leave or pay about 400 euros for two nights because they “don’t accept discounted bookings” and that it was a mistake. Which was clearly not my fault that they put wrong price because the hotel confirmed my reservation when I booked. He even said at first that the booking was “not in the system” so I pointed out that he had it printed on the desk, so clearly it existed in their system because i didn’t share the booking pdf.

Not only was Kamal lying about the reservation not being in their records, he was also extremely disrespectful. He spoke to me in Arabic in a rude tone, saying things like “this is your problem not my problem” and raising his voice. The moment I switched to English, his attitude completely changed and suddenly he was polite and even offered me the room, clearly because his targeted customers (Europeans/Americans) could now understand the conversation. He even said he was only offering it because I’m a girl and have no place to go.

They wasted 3 hours of my time. It was honestly one of the worst experiences I’ve had. I ended up leaving and requesting a refund after finding another hotel. The sales manager tried apologizing after but it was honestly too late for that.

2026-04-01 • via Nuitee
I
ikrama499 • Friends getaway
10
Ottima esperienza
Pros:

We had a wonderful stay at this hotel and truly enjoyed our experience! The property is very clean, and the location is excellent, easily reachable from the Medina. The room was always tidy and comfortable.
The staff was extremely kind and helpful throughout our stay, especially Zineb, who was incredibly sweet and always available to assist us with anything we needed.
Upon arrival, we were welcomed with tea, which was a lovely touch, and we were offered tea again when we returned to the hotel. After check-out, they kindly allowed us to leave our luggage so we could continue exploring without any worries—such a convenient service.
My friends and I had a great time, we highly recommend this hotel, and we will definitely come back!

2026-03-29 • via Tripadvisor
G
G3026MUhelenb • Couples • Duns, Scottish Borders, Scotland
10
what a lovely experience from start to finish
Pros:

this was a last moment minute trip through easyjet…. the hotel staff here are so friendly and helpful. the hotel is absolutely beautiful. food was great. location is superb with some really nice restaurants near by. we would come back here in a heartbeat

2026-03-27 • via Tripadvisor
L
Laura • couple • de
8
Pros:

- Lage
- Personal war sehr zuvorkommend und äußerst freundlich
- Toller Empfang bei unserer Ankunft in Marokko
- Upgrade in die Junior Suite

Cons:

- Abendbuffet im Restaurant, da hätten wir uns vermutlich besser die Karte geben lassen
- trotz Upgrade in die Junior Suite, gab es leider ein paar Punkte am Zimmer: die Tür vom Bad ließ sich extrem schlecht öffnen, die Balkontür im Schlafzimmer ließ sich nicht abschließen, der Balkon hätte sauberer sein können, aber ansonsten war das Zimmer gut!

2026-03-27 • via Nuitee
K
Karen • extended_group • gi
10
Pros:

Location

Cons:

Nothing

2026-03-27 • via Nuitee
T
T • family_with_children • us
10
wonderful place, great location, great restaurant. The staff is lovely, i feel at home here.
Pros:

I love this hotel, I come here all the time. The staff is wonderful and so are the facilities.

2026-03-27 • via Nuitee
J
juliehB719HM • Couples • Exeter, Devon, England
8
Would definately recommend and hope to visit again soon, thanks to all the Dellarosa team for a lovely week.
Pros:

Della Rossa , Marrakesh is a top notch hotel for a weeks stay . Ghizlane met us at reception. Delightful polite lady with a lovely smile, understood English and helped us with queries throughout the week , including a late check out request
We stayed bed n breakfast; Breakfast was fresh each day. The girl cooking omelette each morning was very engaging and by day3 , knew our daily order. Simple but tasty. Breakfast was consistent ; yoghurt, dried fruit, pastries , cheeses and freshly baked bread
Younis was definitely in charge of the restaurant, commander of the ship. Very efficient, slightly ocd maybe but there’s nothing wrong with wanting everything neat, tidy and organised. Cleared plates and cups immediately and brought over fresh cups of coffee on request…Tarik was very helpful also.
The room we had was a junior suite. Very spacious, two tvs ( one in the bedroom) but only one remote control (?) Only complaint is there was no outside balcony to catch the sun , and the views ( of the city) were somewhat limited. My advice is venture to the sun top terrace on floor 6. A little sanctuary where there is sun and shade, to watch the world go by. Be ready for the regular “ call to prayer “ from the local mosque “ ( it was Eid ) .
All in all loved it, the hotel was a perfect place for navigating the Medina, train station, airport and with lots of restaurants nearby if needed.

2026-03-26 • via Tripadvisor
L
Line • family_with_children • no
8
2026-03-24 • via Nuitee
L
LUCA • extended_group • it
9
2026-03-24 • via Nuitee
J
Juliet • couple • gb
8
Would Definitely Recommend Hotel but not the Spa
Pros:

Hotel Staff were excellent, very friendly and accommodating. Great facilities - room very large, bed good, pool great but would be cold for some. Towels were changed everyday - no option to stop this and use again. Cups/tea in our room not refreshed at all during our stay. Lots of areas to sit and relax in, decor very pleasing and relaxing. We didn't eat in the hotel - I'm not sure if it was due to Ramadan but only buffet style food for breakfast and dinner was available, and we found it quite expensive - much cheaper places to eat within a 5 min walk. We did report a broken safe on arrival but this didn't get fixed during our stay. We would stay again, and with a few little tweaks could be better.

Cons:

The Spa - Unfortunately not a great, but an expensive, experience. X2persons. On booking (Sahara package 30min hammam,45 min massage) we asked what to wear and was told “we provide” - we were provided 1 robe each, so please wear something for your modesty as disposable items (underwear) are not provided. We were also both given used, broken footwear (sandal/flipflops) to wear. We were guided into hammam together, which was warm but not hot, washed, scrubbed and rinsed by one person - in total 25 mins for both of us (not each as per package), asked to put robes on soaking wet and walked through to massage room - very cold spa area, particularly as we were wet. The broken flip flops left in hamman so walked barefoot for rest of experience. Into room with x2 tables with 2 massagers, this room also not very warm. Both massages were good but not amazing, nice polite ladies though. Left for 5 minutes at the end, put back in our wet robes and then guided back to the changing room. Not offered any mint tea/drink or to sit in the relaxation area. Felt cold throughout the whole time. Total time for both of us from getting changed to dressing again 1hr and charged the full 1200dh.

2026-03-23 • via Nuitee