Holiday Inn Express Hotel & Suites Howell by IHG

Hotels
•
Holiday Inn Express
7.6 (230 reviews)
1397 North Burkhart Road , Howell , US
+1 517-548-0100

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (front desk, breakfast, housekeeping)
Great breakfast with many options
Good/convenient location
Late pool hours appreciated
Large rooms (suite space)
Convenient for family reunions
Cons:
Poor cleanliness (stained carpets, mildew, old bed covers)
Dated rooms and lacking in-room kitchen items (no coffee pot, no dishes/linens)
Reservation cancellations / poor check-in handling in some cases
Pool advertised as heated but reported cold/cloudy
Undisclosed daily parking fee
Perceived poor value for money

Categories

Cleanliness
4
Multiple reviews mention stained carpets, mildew in bathroom ceiling, old bed covers on sofa bed and overall poor room cleanliness, creating concern about maintenance and pests.
Service
10
Staff repeatedly described as friendly and very helpful (front desk, breakfast staff, housekeeping); guests specifically praised interactions and helpfulness despite isolated check-in lapses and a cancellation incident.
Location
10
Several guests note the hotel is conveniently located to family/other destinations and call out the location as a strong positive multiple times.
Room Quality
4
Rooms described as dated and bare (especially the 8-person suite): limited counter/ kitchen space, no coffee pot or cooking items, stained carpets, hard beds and other maintenance issues.
Amenities
8.5
Breakfast amenities are praised (wide options), pool hours appreciated, and rooms have mini-fridge/sink; however guests report the pool being cold/cloudy, minimal in-room supplies, and some broken breakfast equipment.
Value for Money
4.3
Multiple comments say the stay was not worth the price (example: $200/night), with added undisclosed parking fees and lack of in-room kitchen items forcing extra expense on dining out.
Food and Beverage
10
Breakfast is frequently described as phenomenal with many options and praised staff in the breakfast area; isolated reports note items ran out or some burnt items, but overall commentary is strongly positive.
Overall Experience
10
Mixed stays reported, but recurring praise for staff friendliness and breakfast created a very positive overall impression for many guests despite cleanliness, room and value issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:22

Property Description

Indulge in Comfort and Convenience

Luxurious Amenities: Enjoy a relaxing stay with our indoor pool and flat-screen TVs in every room. Stay connected with free Wi-Fi and unwind with cable TV.

Fitness and Business Facilities: Keep up with your workout routine in our fitness center and take care of business in the on-site business center.

Convenient Location: Located across from the Tanger Outlet Mall and just 4 miles from downtown Howell, our hotel offers easy access to shopping and local attractions.

Book your stay at the Holiday Inn Express Hotel & Suites Howell for a perfect blend of comfort and convenience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FNT

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.6
Based on 230 reviews
Cleanliness: 4
Service: 10
Location: 10
Room Quality: 4
Amenities: 8.5
Value for Money: 4.3
Food and Beverage: 10
Overall Experience: 10
E
Elizabeth • solo_traveller • us
8
All in all, it was good. I'd stay here again.
Pros:

It's a pretty good value. The location is convenient. It was mostly quiet, but I could hear the neighbors slamming doors and conversing for a bit. Staff were great. Breakfast was good (best bacon I've had in awhile).

Cons:

I did have to unplug the refrigerator to stop its non-stop droning. The carpet has seen better days. Toilet seat didn't fit properly (kept slipping off to the side). I saw a stink bug I took care of.

2026-11-02 • via Nuitee
G
Grace • family_with_children • us
5
Not worth the money to pay for the 8 bedroom suite
Pros:

Hotel staff, especially breakfast staff, were very helpful. Appreciated the late hours of the pool area.

Cons:

The room (8 person suite) was very bare. The carpets were stained and appeared to not be maintained. There was no coffee pot in room or kitchen items available to be used by guests. It did have a mini fridge and a sink. Ceiling in bathroom appears to have mildew. There was still old bed covers on sofa bed. Overall, it appears the rooms can use better cleaning. I left feeling like there's a possibility of bringing bedbugs home with me and no mom wants to feel like that! The pool area was very dim and cold which was a disappointment when it was advertised as heated.
The man who checked us in wasn't at the counter, nor did he seem to care to give instructions to me about the stay such as check out times, breakfast and pool hours, etc. He was nice enough but not very proactive at his job.
Overall, it did not feel like a welcoming stay by the atmosphere of the suite. The last hotel we stayed at had counter space, a full fridge, stovetop, microwave, sink, dishes, and dishsoap/linens. This felt like they were afraid we'd steal items so they supplied nothing in the suite area, nor the space to make your own food forcing us to spend more money eating out for our family. There werent even bed linens for the sofa bed provided or plastic cups for drinking. The lobby and breakfast were great! If cleanliness, a welcoming environment, and maintenance is a priority for you, this isn't the location for you unfortunately.

2026-10-31 • via Nuitee
J
JoAnn • family_with_children • us
8
2026-10-21 • via Nuitee
L
Laura • couple • us
10
2026-10-17 • via Nuitee
B
barbara • family_with_children • us
9
2026-10-11 • via Nuitee
T
Tara • couple • us
9
2026-09-09 • via Nuitee
R
RICHARD • couple • us
4
2026-09-07 • via Nuitee
M
Mark • family_with_children • us
1
Pros:

Nothing

Cons:

When we arrived at the hotel, after confirming our booking earlier in the day, we were told that our reservation was cancelled! (Along with many other reservations.) We were all told that they didn't have enough rooms cleaned, so the General Manager told the front desk staff to cancel all of the reservations, and they did not notify us.

2026-09-05 • via Nuitee
G
Guy • solo_traveller • us
10
2026-09-05 • via Nuitee
J
JAMES • solo_traveller • us
7
2026-08-25 • via Nuitee
J
John • solo_traveller • us
9
Pros:

Clean. Good location. Friendly staff.

2026-08-19 • via Nuitee
K
Kidd • solo_traveller • us
9
2026-08-10 • via Nuitee
V
Vanessa • solo_traveller • us
9
The staff is absolutely fantastic
Pros:

Convenient to our family reunion.

Cons:

I know the property is in the middle of renovation. This is the second year in a row we stayed. I hope the finished renovations they put new mattresses on the beds.

2026-08-09 • via Nuitee
M
Melodie • couple • us
10
2026-08-07 • via Nuitee
G
George • couple • us
2
Bad, Not worth the $200 a night charge.
Pros:

liked location... thats about it

Cons:

When we arrived at about 145 we were rudely told check in was at 3. Had to wait. Rooms very dated. Carpet nasty. Pool cloudy. Free breakfast started to run out of food an hour before it was over. Absolutely NOT worth $200/night.

2026-07-22 • via Nuitee
K
Kimberly • family_with_children • us
8
Pros:

I've stayed here before. Great location to my Cousins house.

Cons:

All good

2026-07-20 • via Nuitee
A
Antar • couple • us
10
Great staff
Pros:

Everything

Cons:

Nothing

2026-07-18 • via Nuitee
A
Allen • solo_traveller • us
6
Pros:

Good location!

Cons:

Hotel charged a 5 dollar a day parking fee and did not disclose that.

2026-07-07 • via Nuitee
D
djrdoug • solo_traveller • us
8
Pros:

large room

Cons:

breakfast minimal burnt omelets and a broken pancake maker

2026-06-22 • via Nuitee
K
Kessel • solo_traveller • us
8
Pros:

Friendly staff

Cons:

Hard bed and low toilet

2026-06-21 • via Nuitee