Holiday Inn Express Hotel & Suites Bay City by IHG

Hotels
•
Holiday Inn Express
8.6 (218 reviews)
3959 Traxler Court , Bay City , US
+1 989-667-3800

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Clean rooms (majority of reviews)
Friendly, helpful staff
Great, convenient location with nearby restaurants
Nice breakfast
Clean/inviting pool
Quiet property
Modern rooms (some mentions)
Cons:
One severe report of dirty/poorly maintained room (stains, drywall damage)
Some mattresses too hard / uncomfortable beds
Pancake maker broken
No water refill available in lobby
Minor pool tile damage
Occasional AC issues
Tub drainage problem in one room
Bathroom outlet positioned too close to mirror

Categories

Cleanliness
7.5
Mostly described as clean and quiet in many reviews, but one detailed report of a very dirty, poorly maintained room (stains on walls, drywall damage) lowers the score.
Service
9.5
Staff repeatedly described as friendly, helpful, and welcoming; guests were greeted often and staff responded to requests, supporting a strong service rating.
Location
9.2
Multiple mentions of a great, convenient location with restaurants nearby and easy access to the highway; consistently praised across reviews.
Room Quality
7.5
Mixed room experience: several guests noted comfortable beds and modern rooms, but others reported very hard mattresses, damaged shower surround, drywall chunks and general wear.
Amenities
8.8
Breakfast and the pool were praised repeatedly; pool was inviting though some tiles need replacement. Minor amenity issues noted (broken pancake maker, no lobby water refill).
Value for Money
7.8
One guest explicitly felt overcharged given condition issues; others did not raise price concerns. Overall perceived value is slightly below average due to isolated negative reports.
Food and Beverage
9
Breakfast repeatedly described as wonderful and nice; food service generally positive though a pancake maker was reported broken once.
Overall Experience
9.5
Overall stays were described as great, quiet, and enjoyable with friendly staff, good breakfast, and a nice pool, despite some isolated issues—resulting in a strong overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:22

Property Description

Convenient Location
Located just off Interstate 75, a short drive from Bay County Civic Arena, Holiday Inn Express Hotel & Suites Bay City offers easy access to local attractions.

Modern Amenities
Enjoy the indoor pool, on-site gym, and free Wi-Fi during your stay. Each spacious room includes a flat-screen TV, work desk, coffee maker, and free local calling.

Deluxe Services
Start your day with a hot breakfast, take advantage of the business center with printer access, and explore downtown Bay City just a 10-minute drive away. Alpin Beach is also nearby for a quick getaway.

Book your stay at Holiday Inn Express Hotel & Suites Bay City for a comfortable and convenient experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MBS

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 218 reviews
Cleanliness: 7.5
Service: 9.5
Location: 9.2
Room Quality: 7.5
Amenities: 8.8
Value for Money: 7.8
Food and Beverage: 9
Overall Experience: 9.5
K
Kelly-Karen • couple • us
1
Maybe change management
Pros:

When we booked we were billed for the total price of the room including all taxes and fees. At checking the hostess charged us an additional $5 for “amenities”. Now I know $5 isn’t a big deal in the whole scope of things but it’s the idea of just tacking on more just because you can. Paid in full means paid in full.

Cons:

Since we had already paid and it was not refundable we had no choice but to pay the fee to get into the room. So what if it had been 10 or 20 or whatever the manager felt like. Pretty crappy. Also they need to clean the corners in the bathroom.

2026-11-07 • via Nuitee
K
Kaleb • couple • us
9
2026-11-02 • via Nuitee
C
Christine • couple • us
10
Great stay, quiet, easy to get to. Breakfast was wonderful!!!
Pros:

Very nice hotel and restaurants near by

Cons:

Nothing

2026-10-29 • via Nuitee
H
Heidi • couple • us
8
2026-10-29 • via Nuitee
M
McRae • family_with_children • us
10
Pros:

Clean, easy to find, right off eway, close to our destination, nice breakfast for our team.
Team had a blast in the pool!

2026-10-25 • via Nuitee
L
Latesha • family_with_children • us
10
Pros:

Staff was helpful and friendly

2026-10-23 • via Nuitee
L
LuAnn • family_with_children • us
8
Cons:

Free breakfast would have been nice!

2026-10-22 • via Nuitee
L
Laurie • solo_traveller • us
8
2026-10-12 • via Nuitee
B
Briannia • family_with_children • us
10
It’s was great will definitely return
Pros:

The location was great the beds were comfortable

Cons:

My only complaint is that they did not have water available in lobby for refillable water bottles

2026-10-12 • via Nuitee
J
Judd • solo_traveller • us
9
2026-09-18 • via Nuitee
Z
Zack • couple • us
3
Feel like I got robbed out of my money for what it costs but at least I don't think I found any bugs
Pros:

Location

Cons:

The room was dirty beat up don't know if it was poop or blood on the wall cove Base falling off the shower surround broken with clear silicone holding it together chunks out of the drywall dirty walls poor up keep and I'm sure more

2026-09-13 • via Nuitee
P
Peggy • extended_group • us
10
Pros:

Clean and quiet plus modern

2026-09-13 • via Nuitee
D
Doreen • couple • us
8
2026-08-27 • via Nuitee
W
Walter • couple • us
10
Pros:

Location. Everything was clean and staff was very friendly.

Cons:

All good

2026-08-21 • via Nuitee
R
Renae • couple • us
10
2026-08-18 • via Nuitee
A
Amy • family_with_children • us
10
2026-08-14 • via Nuitee
D
Donna • couple • us
9
Nice breakfast, very quiet, comfy beds and pillows, clean and pool water was just warm enough!
Pros:

Comfortable and clean. Pool was nice!

Cons:

You can’t use the outlet in bathroom. It’s took close to mirror. The mirror is lovely though.

2026-07-20 • via Nuitee
M
Mike • solo_traveller • us
10
2026-07-08 • via Nuitee
M
Michael • solo_traveller • ca
9
2026-06-19 • via Nuitee
M
Megan • family_with_children • us
8
2026-06-11 • via Nuitee