Four Points Philadelphia City Center

Hotels
•
Four Points by Sheraton
8.4 (673 reviews)
1201 Race Street , Philadelphia , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Cons:
Cold rooms
Issues with cleanliness

Categories

Cleanliness
8.25
Many reviews mention issues like low water pressure and maintaining room temperature, which negatively impacted perceived cleanliness.
Service
8.95
Staff were friendly and attempted to resolve maintenance issues, indicating a good service standard.
Location
9.25
Multiple reviews highlight the hotel's great location close to restaurants, historical sites, and a safe walking area.
Room Quality
7.75
Some rooms were described as cold and uncomfortable, affecting the overall quality perception.
Amenities
8.45
Amenities like free coffee in the lobby and coffee makers in rooms were appreciated, although some felt limited.
Value for Money
8.25
Generally seen as good value with some comments that it fell short of a 4-star standard.
Food and Beverage
7.75
Lack of breakfast included and mixed reviews about food options in the restaurant affected scores.
Overall Experience
8.55
Most guests enjoyed their stay, despite some negatives about room and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:11

Property Description

Modern Comfort and Convenience
Experience the perfect blend of modern comfort and convenience at Four Points by Sheraton Philadelphia City Center. Enjoy free Wi-Fi, a fitness center, and close proximity to Strayer University.

In-Room Entertainment and Amenities
Relax in rooms equipped with a 32-inch flat-screen TV with cable and a convenient coffee maker. Unwind after a busy day exploring the city in the comfort of your own space.

Dining and Business Facilities
Savor delicious meals and drinks at the on-site restaurant and bar. Stay productive with access to the business center for all your work needs.

Book your stay now at Four Points by Sheraton Philadelphia City Center for a memorable and enjoyable visit to the City of Brotherly Love!

Important information:

Guests must be 21 years of age to reserve a room.
Guests must present the credit card used and a government-issued ID at the time of check-in for identity verification.
Our hotel requires authorization for the security deposit for any incidental events, This amount may cause an overdraft fee for debit card users.
The debit card must have EMV chip embedded.
Our hotel doesn’t accept pre-paid credit cards, cash apps, mobile payment apps, or credit card that does not have an embedded chip.
The name on the credit card must match the guest’s photo ID.
Guests can unload their belongings in the loading area at front entrance.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PHL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 48 per day.

Location

Guest Reviews

8.4
Based on 673 reviews
Cleanliness: 8.25
Service: 8.95
Location: 9.25
Room Quality: 7.75
Amenities: 8.45
Value for Money: 8.25
Food and Beverage: 7.75
Overall Experience: 8.55
A
Alura • family_with_children • us
1
THIS HOTEL IS A JOKE! DO NOT BOOK HERE
Pros:

nothing- do not stay here unless you like to take chances.

Cons:

This hotel is a joke! The card that I had booked the reservation through did not go through when charged the morning of our stay at 11:45AM, they sent me an email threatening to cancel the reservation if they did not hear back from me by 5PM. I was driving so did not get this the email until after I arrived in Philly, I called them at 4:26PM and was told my room had been cancelled and they were sold out. They did not seem to care that we were now stuck in Philadelphia without a place to stay the night. I do not recommend! PLUS THERE IS NO PARKING AT THIS HOTEL AS ADVERTISED - THEY ACTUALLY LAUGHED AT ME WHEN I CALLED THE DAY BEFORE TO CONFIRM

2026-05-22 • via Nuitee
S
Shantay • couple • us
10
The stay was good overall and the hotel smells amazing as always
Pros:

The small room was so clean and cozy and the worker at the front desk was very sweet and professional

Cons:

I don't like the shower head I wish they upgraded it to the adjustable shower head

2026-05-22 • via Nuitee
C
Carlos Andres • couple • co
8
Pros:

La amabilidad del poersona y la posibilidad de un buen desayuno en el restaurante del hotel (por precio adicional)

2026-05-19 • via Nuitee
E
Edgardo • couple • ar
8
Hotel razonable pero la ubicación no es la mejor
Pros:

De to de lo esperado para este tipo de hotel nada para destacar

Cons:

La ubicación es un poco alejada de las calles principales. De noche hay que caminar varias cuadras muy solitarias

2026-05-18 • via Nuitee
L
Leonard • solo_traveller • us
8
Just right
Pros:

Location was convenient for walking the central and old city

Cons:

All good, no problems

2026-05-10 • via Nuitee
J
Jeffrey • couple • us
4
Just okay.
Pros:

Location

Cons:

Room was extremely noisy. We were put in a handicap room, which we did not request.
One front desk staff unwelcoming/friendly.

2026-05-03 • via Nuitee
L
Laetitia • solo_traveller • us
8
Solid value
Pros:

Wide, clean, comfortable room. Hotel within walking distance of the Old City.

2026-05-02 • via Nuitee
T
Tai-Wei • solo_traveller • gb
9
2026-05-01 • via Nuitee
J
John • solo_traveller • us
10
2026-05-01 • via Nuitee
D
Dadashov • solo_traveller • az
6
2026-04-29 • via Nuitee
M
Marek • solo_traveller • pl
7
2026-04-27 • via Nuitee
Y
YITING • extended_group • cn
6
地理位置很好，但是设施陈旧，房间的配色古朴得像游戏里的鬼屋。
Pros:

这家酒店地理位置很好，在费城很中心的位置旁边就是知名的市场，属于走到哪都很方便。

Cons:

这家酒店的设施比我想的要陈旧，空调的噪音巨大，而且房间面积不是很大，楼下的工作人员随性到根本找不到人，我们半夜到的时候等了十几二十分钟才有人出现给我们办理入住

2026-04-27 • via Nuitee
J
Jessica • couple • us
10
Enjoyed my stay, staff was friendly. Would stay again
Pros:

Did not have breakfast

Cons:

No complaints

2026-04-26 • via Nuitee
C
Counts • couple • us
10
2026-04-16 • via Nuitee
L
Louella • solo_traveller • us
10
Easy access. Great staff. Would stay again.
Pros:

Wonderful staff

2026-04-09 • via Nuitee
K
Kylie • couple • us
10
2026-04-08 • via Nuitee
D
Dorina • family_with_children • us
10
Pros:

Location was across the street from Convention Center. Walking distance to Reading Market and China town for lunch or dinner or simply a walk that takes you back to an enchanting experience.

Cons:

Very noisy during the night with the traffic outside but you are in Philly so suck.it up.

2026-04-06 • via Nuitee
E
Eku Faux • couple • gb
8
A nice place & I would stay there again.
Pros:

Location and size of the room were good.

Cons:

No microwave in the room.

2026-04-03 • via Nuitee
L
Linda • family_with_children • us
2
2026-03-30 • via Nuitee
R
Richard • couple • us
10
Very comfortable bed, warm and inviting room
Pros:

Fantastic downtown location

Cons:

Parking not onsite

2026-03-26 • via Nuitee