Imperial Plymouth

Hotels
8.7 (3011 reviews)
3 Windsor Villas, Lockyer Street, The Hoe , Plymouth , gb

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Pets allowed
Luggage storage
Table tennis
Squash
Non-smoking throughout
Shared lounge/TV area
Cashless payment available
Free wired internet
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfy beds
Cons:
Parking expenses
Cleaning issues
Food quality

Categories

Cleanliness
8.03
Mixed reviews about cleanliness; some reports of dirty carpets and unpleasant smells in one review.
Service
9.5
Consistently positive mentions of friendly and helpful staff.
Location
9.54
Numerous mentions of great location and convenience to attractions.
Room Quality
8.49
Rooms described as spacious and comfortable, but some noted issues with size.
Amenities
9.02
Basic kitchen utensils provided, though some parking concerns mentioned.
Value for Money
8.48
General satisfaction, though parking fees noted as expensive.
Food and Beverage
7.53
Breakfasts received criticism for being overcooked and bland.
Overall Experience
9
Overall positive experience with a few criticisms on specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 04:55

Property Description

Modern Accommodations
The Imperial Plymouth offers stylish and modern rooms and apartments, all equipped with free WiFi, a bathroom, and a TV. Family rooms and cosy apartments cater to different preferences, ensuring a comfortable stay for all guests.

Delicious Breakfast Options
Start your day right with a cooked-to-order breakfast at The Imperial. From healthy choices to a hearty Full English Breakfast or vegetarian options, there is something to suit every taste. Additionally, the fully licensed bar and cosy lounge provide a relaxing atmosphere to unwind after a day of exploring.

Convenient Location
Located just a short walk from Plymouth centre, The Imperial provides easy access to key attractions such as the Theatre Royal and Drake Circus shopping centre. With parking available on a first-come, first-served basis, and the ferry terminal nearby for trips to France and Spain, convenience is key at The Imperial Plymouth.

Book your stay at The Imperial Plymouth now for a memorable and convenient experience.

Important information:

Kindly note the accommodations does not have a elevator. Therefore if any guests have a mobility impairment, please mention during booking, so a lower room can be allocated. You can use the Special Requests box when booking, or contact the property directly using the contact details provided in your confirmation. The Imperial has 13 parking spaces and 21 rooms, and if you would like to park on site this costs £12.50 per vehicle per night, which will need to be booked in advance . The parking process may involve blocking other cars - if you block in another car we ask for your car keys to be left at reception if you are going out. Alternatively it is possible to purchase an all day parking permit to allow you to park on the road from reception for GBP 8.00 . Please note that check-in after 21:30 is not possible.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: EXT

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Parking

    No parking available.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.7
Based on 3011 reviews
Cleanliness: 8.03
Service: 9.5
Location: 9.54
Room Quality: 8.49
Amenities: 9.02
Value for Money: 8.48
Food and Beverage: 7.53
Overall Experience: 9
T
Timothy • family_with_children • gb
7
Pros:

Value for money.

Cons:

Everything was fine

2026-05-23 • via Nuitee
M
Milich • family_with_children • de
9
Pros:

Nettes Personal und top Lage für Unternehmungen

Cons:

Frühstück ein bisschen monoton

2026-05-23 • via Nuitee
R
Ray • solo_traveller • gb
8
Pros:

Staff were very friendly and helpful and responsive to requests.

Cons:

Nothing

2026-05-21 • via Nuitee
R
Roberto • couple • it
6
Non all'altezza.
Pros:

La posizione molto comoda e il parcheggio a pagamento davanti all'ingresso.

Cons:

La struttura è sotto le aspettative richieste a un 4 stelle. La colazione ha un buffet ridotto ai minimi termini (mancano salumi, formaggi e dolci freschi ), la camera è poco curata, il bagno molto piccolo, la pulizia è scarsa e manca l' ascensore.

2026-05-21 • via Nuitee
A
Abigail • couple • gb
10
2026-05-21 • via Nuitee
M
Mary • solo_traveller • gb
6
Pros:

Convenient, staff were all friendly and helpful

Cons:

Quite a dated hotel, charge for parking on top of what you have to pay already.

2026-05-20 • via Nuitee
L
LE JOLY • extended_group • fr
8
Pros:

Tout était ok

Cons:

De pas avoir reçu le code de la porte ainsi que les informations pour la chambre bien avant car nous sommes retrouvé bloqué devant le bâtiment

2026-05-19 • via Nuitee
M
Martina • solo_traveller • at
8
2026-05-19 • via Nuitee
G
Gerry • solo_traveller • gb
8
2026-05-18 • via Nuitee
M
Magali • solo_traveller • fr
8
Pros:

Bien situé

Cons:

L'accueil tardif compliqué quand on a pas de WiFi. Rien de méchant.

2026-05-18 • via Nuitee
B
Barry • couple • gb
9
2026-05-17 • via Nuitee
C
Christelle • solo_traveller • fr
8
Bel hôtel mais surveiller vos mails pour pourvoir rentrer dedans
Pros:

L'hôtel est très bien. Propre. Nous avions réservé un appartement, il était très bien équipé. Le petit déjeuner était complet

Cons:

Nous n'avons pas reçu les conditions d'accès à nos chambres en amont et nous nous sommes retrouvé avec une dizaine d'autres clients bloqués dehors. Nous avons fini pas avoir le code d'accès à la porte d'entrée en appelant le numéro d'urgence du manager. Et ensuite avec le code wifi et la mise à jour de nos mails nous avons découvert le mail nous indiquant les modalités d'accès à notre appart à savoir le nom, et comment si rendre et l'info que la clef était à l'intérieur. Simple quand on sait, stressant pour une arrivée... Heureusement que nous étions plusieurs

2026-05-16 • via Nuitee
H
Hughes • solo_traveller • gb
10
Pros:

The location was important,

Cons:

I should have stayed another night

2026-05-15 • via Nuitee
S
Suzanne • solo_traveller • gb
10
Overnight stay to catch the ferry
Pros:

Location great for central Plymouth and the hoe.
Large room ,beautiful new bathroom. Excellent breakfast.

Cons:

Clock not working, litter not picked up by room's front door.

2026-05-15 • via Nuitee
A
Andrea • extended_group • ch
2
Eine Zumutung
Cons:

Winziges Zimmer, grosse Leute können nicht aufrecht stehen, zwei Personenwagen können sich nicht zusammen im Raum bewegen, dürfte höchstens als Einzelzimmer vermietet werden, alt und unpraktisch, teilweise defekt, laut (Baustelle bis spät in die Nacht)

2026-05-14 • via Nuitee
L
Lars-Goran • couple • se
7
Pros:

Serviceoriented personell.

Cons:

The rooms needs a bit of love!

2026-05-14 • via Nuitee
Y
Yvonne • solo_traveller • gb
8
Ideal location, pleasant, helpful staff , good quality breakfast, good value for money
Pros:

Able to check in early & location of hotel was ideal

Cons:

Shower attachment kept dropping down & could not be secured upright

2026-05-13 • via Nuitee
P
Peter • couple • gb
7
Overall a good stay with lovely staff and great breakfast
Pros:

Good location, parking and staff lovely. Breakfast was great

Cons:

The room whilst clean and comfortable had an odour of dogs so smelled a bit. No air freshener in room to help get rid of smell so used perfume. I was unaware it was a dog friendly room and would not have booked this had I known

2026-05-13 • via Nuitee
S
Stephen • solo_traveller • gb
9
Clean & comfortable hotel offering a very good cooked breakfast
Pros:

Access on arrival.
The breakfast was very good.

Cons:

Blinds on the windows to affford privacy during the day when not using the curtains

2026-05-13 • via Nuitee
M
Mark • couple • gb
8
2026-05-12 • via Nuitee