Novotel Ambassador Seoul Gangnam

Hotels
•
Novotel
8.8 (871 reviews)
130, Bongeunsa-ro, Gangnam-gu , Seoul , kr

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
Fax/photocopying
See all facilities

Review Highlights

Pros:
Excellent breakfast
Kind and professional staff
Cons:
Limited access to fountain area
Late check-out request declined

Categories

Cleanliness
8.78
The hotel is clean and well-located.
Service
9.25
Staff were very kind and professional, with standout service from Jeanny and other colleagues.
Location
9.29
The location is excellent, close to a metro station.
Room Quality
8.74
Rooms were good, with a beautiful night city view from the 15th floor.
Amenities
8.27
Some amenities had extra charges, which felt disappointing for the price paid.
Value for Money
8.03
Given the charges for amenities, perceived value for money was lower.
Food and Beverage
9.28
Excellent breakfast with a great variety of quality offerings.
Overall Experience
8.75
A generally pleasant stay with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 03:40

Property Description

Indulge in Luxury at Novotel Ambassador Seoul

Modern Comforts: Enjoy carpeted flooring, a flat-screen TV, and wide windows in our air-conditioned rooms. Relax with amenities like a minibar, tea/coffee facilities, and a personal safe. The en suite bathrooms offer a choice between a shower and a bath.

Fitness and Relaxation: Unwind at our fitness club with a jogging track, gym, and aerobics room. Arrange for personal trainers or swimming lessons. Afterward, rejuvenate at our sauna for the ultimate relaxation experience.

Culinary Delights: Delight your taste buds at The Square with an international buffet or savor Korean cuisine at Entree. Experience fine dining at "Hongbogak" and 'Woobriand'. Indulge in cakes at The Deli and sip on drinks at the Lobby Lounge and Gran-A bar.

Book your stay at Novotel Ambassador Seoul now for a luxurious and unforgettable experience.

Important information:

Please present the credit card used to make this reservation upon check-in at the hotel. If you are booking on behalf of someone else, you must contact the hotel directly to arrange for third party billing.

Please note that all facilities such as the swimming pool, fitness center, sauna, and golf driving range located on the 3rd floor are closed on the first Monday of every month.

Disinfectant is used to clean the property.
High-touch surfaces are cleaned and disinfected.
Sheets and towels are washed at 60°C/140°F or hotter.
Follows regional cleaning and disinfection practices of CESCO (S. Korea).
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ICN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    People no matter the age stay for KRW 55,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 871 reviews
Cleanliness: 8.78
Service: 9.25
Location: 9.29
Room Quality: 8.74
Amenities: 8.27
Value for Money: 8.03
Food and Beverage: 9.28
Overall Experience: 8.75
S
Sneed • couple • us
10
2026-02-13 • via Nuitee
A
aleksandra • couple • rs
9
2026-02-12 • via Nuitee
S
syamsulr2026 • Business
10
Awesome
Pros:

Awesome greet place I would like ti stay here when i visit korea again

2026-02-11 • via Tripadvisor
J
Jaeho • family_with_children • kr
9
2026-02-09 • via Nuitee
Y
Yuto • couple • jp
9
Pros:

朝食が充実していてよかったです。

2026-01-30 • via Nuitee
1
139daveys • Business • San Diego, California
4
No real gym for guests
Pros:

There is no real gym. The one on site is used by locals and there is no room for guests. I was never able to get a machine. If you pick a hotel expecting to be able to exercise, this one is not it. Also the door to the room kept opening by itself.

2026-01-28 • via Tripadvisor
G
Gerel • solo_traveller • mn
6
Good
Pros:

Location

Cons:

So cold

2026-01-27 • via Nuitee
J
Josh • solo_traveller • nz
8
Great location, great staff and overall good hotel to stay at
Pros:

The hotel was accommodating of my request for a late check-in time (3am). Gym was well equipped compared to other hotels I've previously stayed at. Opted for the breakfast buffet the last couple of days of my stay and the food was good. I'd recommend purchasing the breakfast option the night before so you get a discount.

Cons:

Noticed the room had a slight musty smell to it, and the carpet was malformed (there was loose carpet that made bumps so a possible trip hazard).

Also noticed the outside of the toilets weren't properly cleaned

2026-01-25 • via Nuitee
O
oh • solo_traveller • us
10
2026-01-23 • via Nuitee
I
Irodakhon • solo_traveller • uz
10
2026-01-22 • via Nuitee
C
C6043DTjamief • Business
10
Good stay
Pros:

Great hotel, good service. Louis was very helpful

2026-01-21 • via Tripadvisor
M
marctD6686GS • Business
10
All perfect
Pros:

Very good service and very friendly, I made wrong booking but Louis help me to recover Thx to Louis

2026-01-20 • via Tripadvisor
P
Passenger18134873873 • Business
10
Novotel
Pros:

Thanks Louis
I have wonderful service during check-in happy to visiting here

2026-01-20 • via Tripadvisor
M
Mary • solo_traveller • au
10
Novotel Ambassador Gangnam a fantastic old world charm hotel.
Pros:

I stayed here for 2 weeks and found the hotel charming and comfortable in a fabulous location close to all amenities. The variety of restaurants and coffee shop was spoilt for choice. The quality of food and service was spectacular. I enjoyed my stay thoroughly and will definitely recommend Novotel Ambassador Gangnam to all.

2026-01-20 • via Nuitee
H
Hamda • family_with_children • ae
2
Could have been much better
Pros:

The room, and location, and cleanliness.

Cons:

I stayed at Novotel Ambassador Gangnam for 13 days (Oct 24 – Nov 5) and was hoping for a warm and relaxing experience. The hotel is clean and well-located, but a few things left me disappointed.

One of the main reasons I chose this hotel was the beautiful fountain view. I imagined relaxing there during my stay, enjoying the view I had looked forward to. But to my surprise, the hotel doesn’t allow guests to sit by the fountain unless they order food or coffee. When I asked where I could sit instead, the staff simply pointed me to seats beside the check-in counter, completely away from the view. It felt unfair and disappointing — as if the best part of the hotel was reserved for spending more money, not for the guests who already paid to stay there.

Also, after such a long stay, we requested a 1-hour late check-out, but it was declined, which felt a little inconsiderate.

The hotel has potential and lovely facilities, but I hope management improves the sense of hospitality and appreciation for long-stay guests

2026-01-20 • via Nuitee
N
Nomad31706877849 • Friends getaway
10
It was my first time staying at a hotel in Seoul!
Pros:

I made good memories at the Gangnam Hotel where I stayed for the first time. Thank you to the Louis staff for your kind response during the check-in, and I‘ll come back again next time

2026-01-19 • via Tripadvisor
J
Joshua Chester • solo_traveller • us
10
Very caring of hospitality.
Pros:

I loved the hospitality of the staff so much. My name is Joshua Chester Malapit and I was staying from Sept 30 to Oct 8. Chloe at the concierge was very helpful, along with 2 other colleagues in which I would appreciate if Chloe is able to give their names to recognize them for their excellent service. There was a time where I forgot to pick up my Interpark ticket in the lobby, however the staff did an amazing job ensuring that I receive my tickets and informed me that I can pick it up at the venue. I also appreciate the information provided in regards to the Airport Limo Bus as it was very helpful and was a great farewell before I left the property. I myself also work at a luxury hotel, and having this experience at another property as a guest I truly felt the care being very genuine. Would definitely come and stay again.

Cons:

Everything was perfect.

2026-01-19 • via Nuitee
X
Xiaofei • extended_group • cn
1
非常差
Cons:

1. 我订了两个房间，酒店前台说他们系统里只有一间。
2. 我们两个人，如果只有一间房，是否可以换成双床，告知满房，没有。
3. 我们说给加床被子，被告知需要收费
4. 第二天早晨check out时候，又告诉我系统里是订了两间！
如此混乱的管理，无法接受

2026-01-19 • via Nuitee
P
patrick • family_with_children • be
8
worthy
Pros:

It was great especially the lobby and the service on the floor

Cons:

nothing

2026-01-19 • via Nuitee
Y
ykhppc • Business • Singapore
8
Good hotel but could have been better
Pros:

I chose this hotel as the last sister hotel I stayed at weren’t really of to my liking. The hotel is clean and all amenities in the room were working well. Transportation is easy with the nearby subway station and it was one of the stop for Airport Limousine Bus 6703. The check-in was without issue though the staff forgot to pass me the free drink voucher for my stay as a Silver Accords member. When I went to the lobby lounge to redeem the free drink on the last day, I was informed that I needed to have a voucher from the front desk. I went to the front desk and told the staff about it and the staff was kind of skeptical about me not receiving it during check-in but she still issued one to me. I don’t know why the hotel doesn’t use what was already available on the Accor app instead which would be very convenient, environment friendly and also clearly if it was already redeemed.
The room was ok and I have no issues except the price of the room service was really on the high side. Breakfast was good but I don’t know why there’s no teaspoon or stirrer provided as just everyday I needed to ask the waiting staff for salt and pepper.
Most of the staff were indifferent other than those at the front desk and the concierge station who were helpful and smiling.
Overall still a good hotel and it would be one on my list if I was in the area again.

2026-01-17 • via Tripadvisor