Novotel Ambassador Seoul Gangnam

Hotels
•
Novotel
8.8 (940 reviews)
130, Bongeunsa-ro, Gangnam-gu , Seoul , kr

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent breakfast
Kind and professional staff
Cons:
Limited access to fountain area
Late check-out request declined

Categories

Cleanliness
8.78
The hotel is clean and well-located.
Service
9.25
Staff were very kind and professional, with standout service from Jeanny and other colleagues.
Location
9.29
The location is excellent, close to a metro station.
Room Quality
8.74
Rooms were good, with a beautiful night city view from the 15th floor.
Amenities
8.27
Some amenities had extra charges, which felt disappointing for the price paid.
Value for Money
8.03
Given the charges for amenities, perceived value for money was lower.
Food and Beverage
9.28
Excellent breakfast with a great variety of quality offerings.
Overall Experience
8.75
A generally pleasant stay with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 03:40

Property Description

Indulge in Luxury at Novotel Ambassador Seoul

Modern Comforts: Enjoy carpeted flooring, a flat-screen TV, and wide windows in our air-conditioned rooms. Relax with amenities like a minibar, tea/coffee facilities, and a personal safe. The en suite bathrooms offer a choice between a shower and a bath.

Fitness and Relaxation: Unwind at our fitness club with a jogging track, gym, and aerobics room. Arrange for personal trainers or swimming lessons. Afterward, rejuvenate at our sauna for the ultimate relaxation experience.

Culinary Delights: Delight your taste buds at The Square with an international buffet or savor Korean cuisine at Entree. Experience fine dining at "Hongbogak" and 'Woobriand'. Indulge in cakes at The Deli and sip on drinks at the Lobby Lounge and Gran-A bar.

Book your stay at Novotel Ambassador Seoul now for a luxurious and unforgettable experience.

Important information:

Please present the credit card used to make this reservation upon check-in at the hotel. If you are booking on behalf of someone else, you must contact the hotel directly to arrange for third party billing.

Please note that all facilities such as the swimming pool, fitness center, sauna, and golf driving range located on the 3rd floor are closed on the first Monday of every month.

Disinfectant is used to clean the property.
High-touch surfaces are cleaned and disinfected.
Sheets and towels are washed at 60°C/140°F or hotter.
Follows regional cleaning and disinfection practices of CESCO (S. Korea).
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ICN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    People no matter the age stay for KRW 55,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 940 reviews
Cleanliness: 8.78
Service: 9.25
Location: 9.29
Room Quality: 8.74
Amenities: 8.27
Value for Money: 8.03
Food and Beverage: 9.28
Overall Experience: 8.75
N
NANA • couple • jp
10
2026-07-11 • via Nuitee
P
Peter • couple • gb
10
2026-07-09 • via Nuitee
J
Jhossy • couple • nl
4
Pros:

Mooie locatie, mooi hotel

Cons:

Over het algemeen is het hotel mooi en verzorgd, maar de service heeft ons helaas teleurgesteld.
Het personeel is erg strikt met de openingstijden. Zo werden om 23.00 uur de lichten uitgedaan terwijl we nog rustig iets aan het drinken waren, waardoor we ons niet echt welkom voelden.
Daarnaast was ik zwanger tijdens ons verblijf. Hoewel het ontbijt volgens de informatie tot 10.30 uur beschikbaar was, mocht ik om 10.15 uur niet meer ontbijten. Dat vond ik erg teleurstellend en weinig gastvrij, zeker voor een vijfsterrenhotel.
Van een hotel in deze categorie verwacht je meer flexibiliteit, begrip en een warmere service. Jammer, want hierdoor voldeed de ervaring niet aan de verwachtingen die bij een vijfsterrenhotel horen.

2026-07-05 • via Nuitee
A
Anthony • couple • gb
5
Plenty of other places to stay nearby
Pros:

Not too much

Cons:

Price, unresponsive staff

2026-07-01 • via Nuitee
G
GregA380 • Business • Paris, Ile-de-France
10
Concierge helpfull
Pros:

Concierge name Céline very helpfull to solve a problem out of her business

2026-06-28 • via Tripadvisor
Y
Yakobovits • solo_traveller • il
10
2026-06-28 • via Nuitee
M
Maganti • family_with_children • in
10
2026-06-28 • via Nuitee
S
Sena • solo_traveller • jp
10
2026-06-27 • via Nuitee
P
PAOLO • solo_traveller • it
8
Pros:

Posizione , servizi e letto

Cons:

Come sono stato trattato a colazione

2026-06-25 • via Nuitee
M
Michelle • extended_group • my
1
2026-06-24 • via Nuitee
W
waheed • solo_traveller • sa
1
ساهمت عاملة النظافة في جعل انطباعي عن الاقامة غير جيد بجميع المقاييس
Pros:

تصرف عاملة النظافة كان العامل الأكبر في عدم الإعجاب بمكان الاقامة

Cons:

نسيت أدويتي في ثلاجة الغرفة حينما غادرت يوم 14 يونيو الساعة الثانية عشرة ظهرًا، عدت لهم مساء اليوم الساعة الحادية عشرة مساءً وافادوني بعدم وجودها، للأسف عاملة النظافة للغرف غير مدربة لتزويد الاستقبال بالأدوية، الأمر الذي اضطرني للذهاب للصيدلية وشراء أدوية كورية بديلة.

2026-06-18 • via Nuitee
T
Tserenchimed • solo_traveller • mn
10
2026-06-18 • via Nuitee
S
Suntipiromkul • couple • th
7
Nice place and people
Pros:

The staffs are very nice and helpful. Full score for the service mind!

Cons:

The amenities/ facilites are old for items such as dryer, shower and bathtub. It might not giving a clean environment with the stain and crack on them.

2026-06-10 • via Nuitee
W
Wuorisalo • solo_traveller • fi
10
2026-06-10 • via Nuitee
R
Ruslan • family_with_children • de
4
2026-06-05 • via Nuitee
K
Kyoung • couple • us
7
2026-06-05 • via Nuitee
G
Ganbold • family_with_children • mn
9
2026-06-04 • via Nuitee
T
Tatiani • solo_traveller • br
10
Pros:

Adorei a localização e a higiene do hotel , café da manhã muito bom

2026-06-01 • via Nuitee
C
Cedric • couple • ch
6
2026-05-31 • via Nuitee
J
JulianLimJit • Family • Singapore
8
Best five star hotel at Gangnam for the fit
Pros:

The service staff are great with many able to speak good English and friendly. I liked: being able to request complimentary water bottles on demand. Ice machines on two floors. The huge dressing table mirror and continuous table surface running right across one side of the room. The engineer was able to clear the slow drainage of the bathtub and sink quite effectively. The room service menu was pretty decent (the pizza margherita was amazing) and came in use when I had a flu for 3 days, though naturally prices were on the much higher side.
Two staff members were most memorable: Claire, who was very helpful assisting us when we arrived with a wheelchair for my 89-year-old mother and delightful conversation and service during our stay. Jinny provided an excellent and most kind check-in and check out experience, showing much initiative in anticipating our needs for our two week stay.
This hotel will make you very fit, as there is a long steep sloped pavement from the hotel to the magnificent shopping and feasting delights of iconic Gangnam Road and Sinnonhyeon subway station. My glutes were super-powered from the experience of wheeling my dear mother daily up that slope. An excellent five star hotel at an excellent price for those who want to naturally keep fit during a holiday.

2026-05-25 • via Tripadvisor