Denbies Vineyard Hotel

Hotels
8.8 (573 reviews)
Bradley Lane , Dorking , gb

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Beautiful vineyard setting and exceptional views
Friendly, helpful and efficient staff (several specific positive mentions)
Excellent restaurant and good breakfast
Comfortable, clean rooms reported by some
Good choice for family groups; easy access
Fresh milk in fridge appreciated
Cons:
Perceived poor value for money / premium price not justified
Some rooms lack views, natural light, or have design/privacy issues (blinds)
Understaffed at times / limited reception presence
No comfortable guest lounge; limited communal sitting areas
No air-conditioning in some rooms on very hot days
Isolated poor service incidents affecting dining experience

Categories

Cleanliness
9.6
Rooms generally described as comfortable and clean; one notable dining hygiene issue (fly in orange juice) impacted perception of food/service cleanliness but room cleanliness is reported positively.
Service
9.4
Staff repeatedly praised as friendly, helpful and efficient (several mentions by name), though there are isolated but serious complaints about dismissive behaviour and understaffing/reception delays.
Location
9.8
Consistently highlighted as a major strength: beautiful vineyard setting, exceptional views from room and restaurant, ideal for walks and family groups.
Room Quality
7.6
Mixed feedback: some rooms comfortable and clean, but multiple guests felt rooms did not justify premium prices (no view, blinds closed, limited natural light) and one minor safety/fixture issue noted.
Amenities
8.2
Good on-site restaurant and pleasant setting; shortcomings noted such as lack of a comfortable guest lounge, limited reception presence/understaffing, and absence of air-conditioning on very hot days.
Value for Money
6.4
Several guests explicitly said the premium room rate and bar prices felt unjustified—value is a clear weakness relative to the hotel's positioning.
Food and Beverage
9.4
Restaurant and breakfast receive frequent praise and are a highlight for many guests, though there are isolated reports of poor food quality and a staff interaction that negatively affected one guest's dining experience.
Overall Experience
10
Overall impression is very positive driven by exceptional location, strong restaurant and many reports of friendly, efficient staff; negatives (value, some room issues, isolated poor service incidents) did not outweigh the frequent strong recommendations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 23:37

Property Description

Unique Carbon Neutral Vineyard Hotel
Denbies Vineyard Hotel in Dorking offers a unique experience as England's first carbon neutral vineyard hotel. Enjoy garden views, a terrace, and 2 new all-weather cabanas during your stay.

Luxurious Accommodation
Each unit features a flat-screen TV, private bathroom, and free premium toiletries. The rooms also come with a desk for your convenience.

Gourmet Dining and Wine Tours
Start your day with a selection of cooked breakfasts exclusively for guests. Indulge in evening dining at Denbies Vineyard Restaurant and bar, open to the public. Don't miss out on winery and vineyard tours in the picturesque surroundings of Dorking.

Experience sustainable luxury at Denbies Vineyard Hotel - book now for an unforgettable stay!

Important information:

Please note that reservations for evening dining should be made in advance.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Location

Guest Reviews

8.8
Based on 573 reviews
Cleanliness: 9.6
Service: 9.4
Location: 9.8
Room Quality: 7.6
Amenities: 8.2
Value for Money: 6.4
Food and Beverage: 9.4
Overall Experience: 10
A
Ahmed • couple • ae
10
Pros:

Hidden gem

2026-08-05 • via Nuitee
O
Oi Wan Shirley • couple • gb
6
Beautiful Vineyard, but the Premium Price Was Hard to Justify
Pros:

• Beautiful vineyard setting with stunning scenery.
* Friendly and helpful staff.
* Nice breakfast.

Cons:

* I paid £290 for one night and, at that price, expected a much better room. Our room overlooked the restaurant, so we had to keep the blinds closed most of the time for privacy, leaving us with little natural light and no enjoyable view.
* Considering the hotel’s beautiful vineyard setting, it was disappointing that the room offered no opportunity to appreciate it. I also noticed several other rooms with their blinds closed, suggesting this may be a design issue rather than an isolated case.
* There was no comfortable guest lounge or sitting area to relax outside the room. If you didn’t want to stay in your room, the restaurant was really the only place to sit. For a hotel at this price point, I expected more communal facilities.
* Overall, while the staff, breakfast and surroundings were excellent, I did not feel the room and facilities justified the premium price I paid.
* If you’re visiting mainly for the vineyard, you don’t necessarily need to stay at the hotel. The vineyard is open to the public, so you can enjoy a leisurely walk or afternoon tea without paying the premium room rate.

2026-07-21 • via Nuitee
R
Richard • couple • gb
7
Lovely location makes up for deficiencies
Pros:

Location

Cons:

Needs aircon in the rooms.
Food in restaurant not memorable.

2026-07-15 • via Nuitee
J
jeanette • couple • gb
10
Quite pricey for a room without breakfast
Pros:

Beautiful location

Cons:

No view from room

2026-06-15 • via Nuitee
C
Christopher • solo_traveller • gb
10
Perfection in Dorking
Pros:

A wonderful friendly welcome.
Comfortable clean room
Lovely setting
Excellent restaurant perfect dinner and breakfast
All staff so friendly and efficient

Cons:

Handle in shower would saferp

2026-06-05 • via Nuitee
A
Angela • solo_traveller • gb
6
Pros:

The views over the vineyards is exceptional.

Cons:

The room wasn't, in my opinion, worthy of the price. The bar prices were extortionate...£10 for a bottle of lager. I realise this is probably in line with other 'high end' hotels but the overall stay didn't feel very high end. I guess it's just personal preferences.

2026-05-28 • via Nuitee
N
Nigel • couple • gb
9
Brilliant location and great food
Pros:

Perfect location and amazing views from the room and restaurant. Food was very good.

Cons:

Could do with air-conditioning on very hot days.

2026-05-26 • via Nuitee
A
Antonius • couple • at
7
2026-05-20 • via Nuitee
J
James • couple • ch
9
2026-05-15 • via Nuitee
F
Florentina • solo_traveller • gb
7
Okay
Cons:

I was extremely disappointed with the quality of the food and the level of customer service provided during my stay.

When I informed a member of staff that the avocado was not fresh, she showed no interest in listening to my concern and did not apologise. Instead, she simply responded, “Yes, it is fresh.”

Additionally, I found a fly in my orange juice. The same staff member then shouted across the dining room, “Is this yours?” referring to the drink. When I confirmed that there was a fly in it, once again no apology was offered. She simply looked at me blankly and walked away. I found her attitude and behaviour completely unacceptable, and it significantly affected my overall experience during my stay.

However, I would like to acknowledge Ben and Eduardo, who were both very pleasant, friendly, and kind throughout my visit. Their professionalism and positive attitude were greatly appreciated.

2026-05-14 • via Nuitee
J
Julia • couple • gb
10
I would recommend it
Pros:

We really liked having fresh milk in the fridge- this counted for a lot. Well done

2026-05-05 • via Nuitee
G
Greg • solo_traveller • gb
8
2026-04-29 • via Nuitee
E
Emma • couple • gb
8
Pros:

Beautiful setting, restaurant and room. Easy access.

Cons:

Lack of staff/reception presence or attention. A lot of waiting around. Understaffed?

2026-04-26 • via Nuitee
D
David • solo_traveller • gb
10
Pros:

Staff

2026-04-10 • via Nuitee
K
kaeberli • couple • ch
9
2026-04-07 • via Nuitee
R
Robert • couple • gb
10
Ideal location for meeting our family group.
Pros:

Good choice of breakfast, freshly cooked & vey friendly staff.

Cons:

Nothing

2026-03-04 • via Nuitee
S
steve • couple • gb
8
2026-02-23 • via Nuitee
K
Kathryn • couple • gb
7
The hotel is in a lovely location. Great breakfast!
Pros:

Location

Cons:

Our room was on the ground floor. Small and dark. Had to have curtains closed for any privacy !

2026-01-30 • via Nuitee
H
Helen • couple • gb
10
Beautiful location with excellent customer service
Pros:

Beautiful location , excellent facilities , clean spacious room , helpful staff especially Ben who looked after us brilliantly for the whole stay

Cons:

Rooms were a little warm for my liking

2026-01-30 • via Nuitee
S
Siobhan • couple • gb
9
2026-01-26 • via Nuitee