Leonardo Royal London St Paul’s

Hotels
•
Leonardo Hotels
8.8 (19957 reviews)
10 Godliman Street , London , gb

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Attentive staff
Comfortable rooms
Cons:
Cleanliness issues
Unwelcoming staff experience
High prices for amenities

Categories

Cleanliness
8.11
Some reviews mentioned a dirty shower and a stinky spa.
Service
9.57
Staff were highlighted as attentive and welcoming, though some inconsistency noted.
Location
10
Location near St Paul's was praised in multiple reviews.
Room Quality
8.07
Rooms were described as needing updates and facing undesirable views in some cases.
Amenities
8.09
Spa and pool areas were criticized for size and cleanliness.
Value for Money
8.56
Pricing was considered high for the quality experienced.
Food and Beverage
8.61
Some positive mention of breakfast, yet an issue with restaurant service noted.
Overall Experience
9.4
Despite some issues, many guests expressed a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:19

Property Description

Luxurious Rooms and Amenities

Experience luxury at its finest at the Leonardo Royal Hotel London St Paul’s. Each room is elegantly designed and equipped with a luxury bathroom, flat-screen TV, and free WiFi. Pamper yourself with designer toiletries and relax in plush bathrobes and slippers.

Rena Health and Fitness Club

Stay active and rejuvenated at the Rena health and fitness club. Enjoy a fully equipped gym with personal trainers, fitness classes, and luxurious spa treatments. Unwind in the hot tub and sauna after a productive workout session.

Convenient Location

Conveniently located beside St Paul’s Cathedral in London’s business district, our hotel is just a short walk away from St Paul’s Underground Station, the London Stock Exchange, and popular attractions like Shakespeares Globe. Book your stay now for a memorable and luxurious experience.

Important information:

Guests are welcome to use the Spa up until check-out time.

Children can use the pool during the following times:
Monday – Friday: 09:30 am - 11:30 am, 02:30 pm - 04:30 pm, 08:00 pm - 10:00 pm.
Saturday, Sunday & Bank Holidays: Unrestricted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.8
Based on 19957 reviews
Cleanliness: 8.11
Service: 9.57
Location: 10
Room Quality: 8.07
Amenities: 8.09
Value for Money: 8.56
Food and Beverage: 8.61
Overall Experience: 9.4
P
Peter • solo_traveller • ie
8
2026-07-18 • via Nuitee
J
Jenny • solo_traveller • gb
10
Pros:

Everything.

Room, location, staff, breakfast.

Cons:

Nothing.

2026-07-18 • via Nuitee
S
sam • solo_traveller • gb
8
2026-07-18 • via Nuitee
A
Allison • solo_traveller • us
10
Pros:

Good air conditioning during heat wave. Excellent central location.

Cons:

D

2026-07-18 • via Nuitee
R
Rebecca • couple • gb
9
Lovely stay. Would definitely return and recommend
Pros:

Lovely stay

Cons:

A little slow to cheque in and queue for lifts

2026-07-18 • via Nuitee
T
Timo • solo_traveller • be
10
2026-07-18 • via Nuitee
J
John • family_with_children • gb
9
Really lovely stay, very enjoyable.
Pros:

Room was, spacious, excellent breakfast, great location. Nice pool and facilities.

Cons:

The bar service was poor.

2026-07-18 • via Nuitee
C
Charlotte • solo_traveller • gb
10
2026-07-18 • via Nuitee
M
Matt • solo_traveller • gb
8
2026-07-18 • via Nuitee
D
Dominique • couple • fr
8
Excellent
Pros:

Emplacement, confort, petit déjeuner complet , personnel agréable, piscine sympathique peu profonde

Cons:

L’alarme incendie déclenchée par erreur un dimanche soir. Une table de nuit avait été mal nettoyée.

2026-07-18 • via Nuitee
N
Noah • couple • gb
10
2026-07-18 • via Nuitee
K
Katrina • couple • gb
10
2026-07-17 • via Nuitee
F
Faisal • family_with_children • za
9
Great stay
Pros:

Central location. Friendly attentive staff. Comfy beds large rooms

2026-07-17 • via Nuitee
L
Lena • solo_traveller • gb
4
2026-07-17 • via Nuitee
T
Theresa • couple • gb
10
2026-07-17 • via Nuitee
T
Thomas • family_with_children • ch
9
Pros:

Gute Lage, gutes Frühstück, grosszügig konzipiert

Cons:

Preise an der Bar sehr hoch; Klimaanlage im Zimmer sehr laut

2026-07-17 • via Nuitee
P
PASQUALE • family_with_children • it
1
Bellissima città da visitare. Hotel assolutamente da evitare.
Pros:

POSIZIONE
Ottima: si trova tra la cattedrale di St. Paul e il Millennium Bridge, comoda per bus e metro (fermata Mansion House, linee Circle/District).
Molto bella la passeggiata lungo il Tamigi fino al Tower Bridge.
Trovandosi nella City (il quartiere finanziario), la sera i locali chiudono presto e molti pub, per regolamento della licenza, non ammettono minorenni dopo le 21:00: zona più adatta a famiglie o viaggi di lavoro di giorno, meno pratica la sera anche per chi viaggia con figli.
Le zone più vivaci come Covent Garden, Soho, Chinatown sono raggiungibili in 15-20 minuti di metro, ma per il rientro dopo mezzanotte serve un taxi, dato che la metro a quell'ora non è più un'opzione affidabile.

Cons:

CHECK-IN NEGATO NONOSTANTE CONFERMA SCRITTA
Avevamo prenotato indicando arrivo alle 11:00 e ricevuto conferma via mail dall'hotel. Arrivati alle 12:00, ci è stato negato il check-in perché "l'ingresso è alle 14:00", ignorando la conferma scritta. Personale irremovibile, nessuna disponibilità a trovare una soluzione.
TRE ORE DI ATTESA SENZA ALCUN SUPPORTO
Abbiamo lasciato i bagagli e fatto un giro in attesa. Alle 14:00 in punto, un'altra impiegata ci ha detto che il check-in sarebbe stato possibile solo dopo le 15:00. Solo dopo aver protestato e ricordato la mail di conferma, è "magicamente" comparsa una stanza disponibile. Nessuna forma di assistenza offerta durante l'attesa (né un posto dove sederci, né altro), nonostante avessimo viaggiato dalla mattina presto (aereo + treno + metro) con nostra figlia comprensibilmente provata dal viaggio.
GESTIONE DEL RECLAMO INADEGUATA
Ho inviato due mail di protesta alla direzione. Risposta arrivata dopo oltre un giorno: due righe generiche di scuse formali, con invito a passare in reception dalla responsabile — per cosa, non è dato sapere. Nessuno ci ha più contattato dopo quell'unica mail.
COLAZIONE MEDIOCRE, CON DISAGI
Colazione internazionale standard, sezione dolce/italiana scarsa. Per l'espresso serve chiedere apposta le tazzine, spesso introvabili: altrimenti si beve il caffè in bicchieri di carta da 150 ml. Frutta non sempre fresca.
PULIZIA E DECORO DEI CORRIDOI
Anche sulla pulizia c'è da ridire: il vassoio della cena davanti a una camera vicina alla nostra è rimasto a terra nel corridoio per oltre dodici ore.
IN SINTESI
Conferme scritte non rispettate, personale scortese e poco collaborativo, zero assistenza durante un'attesa di ore con una minore stanca dal viaggio, scarsa cura anche negli spazi comuni, e reclamo liquidato con due righe di circostanza. Sconsigliatissimo.

2026-07-17 • via Nuitee
S
SIMONE EUGENIA • couple • co
9
Muy buena ubicción y servicio.
Pros:

La atención de los empleados, ellos nos atendían siempre con una sonrisa. La ubicación también fue muy buena. Un poco costoso.

Cons:

El desayuno era bueno, pero para nosotros que estuvimos durante 10 días, no percibimos ninguna variedad o cambios durante nuestra estadía.

2026-07-17 • via Nuitee
H
Henna • family_with_children • nl
9
Perfect verblijf
Pros:

De service en hoe schoon het was

Cons:

Wc had alleen een bruine aanslag

2026-07-16 • via Nuitee
S
Sean • extended_group • us
7
Excellent view and location with outstanding breakfast
Pros:

We loved the view and location. Also, loved the food at the restaurant and the waiters were super responsive and pleasant. The manager was not pleasant. The breakfast was outstanding!!!

Cons:

The beds were uncomfortable and the room’s ac was not cool enough. Also, our three rooms that we had was never cleaned and had to ask after four days . The Executive lounge was not up to typical Executive lounge criteria.

2026-07-16 • via Nuitee