Sunset Beach Resort

Room was pleasant and clean. Staff was friendly and helpful.

The property is in dire need of a refresh. The paint on the bathroom walls was peeling. Shower had mold on the walls to tub joint. Bathroom fan sounded like it was going to eat itself. There was noone in the lobby at 6:50am when we tried to check out.

Very nice staff.

Bed was great!

I really liked how convenient this hotel was and that it was a part of the KOA next door. But the office closes at 8 and I was a late arrival. Upon entering the room after driving there, there was no toilet paper at all in the suite. I wanted to take a bath in the jetted tub with my fiancé but the jets had dirt caked on every single one of them. It looked like there had been some repairs to the wall but they didn’t even bother to repaint the spots with the color of paint that was already on the wall so there were spots everywhere of different colors. The blinds in the room were those old time pull down shades that you had to pull up in order to get any sunlight in the room but if you did that then every one could see inside. One of the lamps in the room would not come on and the batteries in the remote for the tv were dead. I was highly disappointed ☹️

I thought we were staying at a class hotel in Cape Charles, not a KOA / motel 10 miles from Cape Charles proper.

Bathroom was not clean sheets had stains on them. Had to buy cleaning supplies to clean the bathroom. Had to bring sheets to put on the beds because of the stains on the linen. Housekeeping need to do a better job of cleaning and the management need to make sure that it meet the standard. Some rooms were worst than others. Holes in the walls need to be fixed.

Bathroom floor was dirty, mold in tub, only one washcloth and one towel. No phone in the room so I had to go to the front desk to get more. Not even a box of tissues. Just posted wasnt up to par like other times we stayed there in the past

Room was in terrible condition—peeling paint, broken tub handle bar, stained disgusting toilet, light fixture hanging, holes in the wall patched with loose drywall. When we told the front desk staff (who were very kind), they said “yeah, we’re shutting down next year to renovate.” The rest of the property seemed nice, but the hotel was a no-go, especially for the price.

Great property for camping glad they are tearing down hotel it is in bad shape not worth money spent on room owners should be ashamed

Great property for camping glad they are tearing down hotel it is in bad shape not worth money spent on room owners should be ashamed

Room smelled like sour towels. No cups in the room for coffee. No phone. No tissues.
We had to take a room that had not been renovated because I can’t climb steps so we had to stay on the first floor. No elevator. All renovated rooms were on the second floor.
We had no choice.

The stairs were unsafe, unlit also. There were many large holes in the walls, the floor had enough sand to build a sand castle. The fridge only worked on freezing. At some point, they changed the door lock fixtures and had paper towels and scotch tape covering the holes. I've never seen anything so terrible in my life. There was vomit on the floor at the top of the stairs. Like three spots of large Vomit.

This is also a KOA RV park campground
This was happening and seemed well run. I wished I was in an RV
Seemed that Hotel was not a main focus.
1/4 roll of toilet paper no tissues dirty sheets on my bed ( I turned them inside out) I’ll stop there
But I focused on the good and visited a dollar store for my needs
I did sleep alright door was secure and area felt safe.
Although I will not rent a room again, if traveling in an RV I would stay on site again.

They say resort with great seafood restaurant. Sandwiches or burgers only. Room was dirty with mold in bathroom. One light. Overall extremely dissatisfied and disappointed. Would not recommend

The hotel rooms were horrible. They were not updated, as advertised. There was a pound of sand in the shower tub when we entered one room. Also, no toilet paper, no cups for the coffee maker in one room. In the other room, there was no shower curtain and wires hanging out of the walls without covers and holes in the walls that needed patching. There was no daily room service, and in fact, at one point we had to get a broom and clean the rooms ourselves. Beds and linens were fine. The property was great, pools looked clean and in good condition. The sunset bar and grill and the beach were very nice. If the hotel ever gets renovated, or has proper staff attention, it could be a lovely property.

All the staff we dealt with were excellent. They really wanted to be sure we enjoyed our stay. The facilities have clearly been well loved and used.

This property needs to be torn down
Big holes and patches on the wall mold in bathrooms cracks in ceilings and the office dude had a nerve to say at least the holes were covered...smdh....i will never and do mean never stay there i got my refund in 10min flat and was gone ...the pictures on Expedia is misleading i would not leave my pet tgere

Great as always

Amazing place to say.
Price is fair for the great experience