Azoris Royal Garden

High end hotel, just outside of the city core. Interesting design with internal Japanese garden with koi pond, and an interior couryard as well. Very good buffet breakfast, comfortable and inviting bar. Our room had a view to the south of the city centre and waterfront. Staff are attentive, friendly and professional.

I originally posted this review whilst staying here this December 2025:
The room has no kettle ony a coffee machine. I drink tea and need my evening wind down hot drink to sleep. I'm severely dyslexic and find it hard to follow instructions. I live with chronic fatigue syndrome and had to nap after the day tour. I just went down to the reception, granted on the late side around midnight, to ask for a kettle. No kettle available. I asked for some hot water. No hot water available. The man at reception said although he didn't recommend it, I could put water in the coffee machine without coffee tubs and let it flow out for a few minute to clean out the dust and dirty inside the machine. Then use the hot water but he didn't recommend it. I pointed out that I'm severely dyslexic and struggle to follow instructions. I asked if he could come and help me. The reception is empty. He said no. I won't be staying here after this week although he did say I could have a kettle tomorrow. Here's hoping. There is alcohol in the room which I don't drink but no hot water available? Really?????

In reponse, I was telephoned the next day by the hotel manager to apologise once this review went up. A kettle was brought to my room the following morning. I was then advised that due to a noisy event in the hotel garden beneath my room and the fact that I slept early, that they would like me to change rooms, I was advised that someone would be along after my day tour to help me pack up and change rooms after 5.30pm. My tour was cancelled, so I tried to sleep the next afternoon. I received 2 x visits from cleaners waking me up telling me that they needed to clean as I should have checked out (?) and a phone call. I then reitereated that I was trying to sleep and I was assured I could keep the room til after 5.30pm. Sometime after 6 somebody came to the room, I had already packed and was moved across the hall to a suite with two bedrooms, one accommodating a four-poster bed that could sleep three-four people and a double room with two single beds next door. There were two high-end bathrooms with two showers and a floor level bath. There was a free mini bar (I don't drink alcohol or many fizzy drinks).

This was a really kind gesture to try to make up for the poor service and disability maltreament I believe. I station myself in one of the single beds as the enormous room was cold and I couldn't access the bath as a person with a hip replacement that can't get down to floor level, so I enjoyed the power shower. I really appreciated the gesture but was quite happy in a normal room, just wanting a bit of compassion over my access needs. I do commend the hotel for recognising that the kettle drama was unaccepable service practice from a 4-star hotel. I think what all guests want is friendliness, good problem solving from the staff and basic facilities like the ability to make a cup of tea.

Other comments: the breakfast was great - ranged pan cakes and maple syrup and local cheese, to artisan local bread and cakes and fresh juices. Limited range of teas available on the island, mainly locally produced teas (great!) It was imposible to find an Earl Grey anywhere (I brought a few of my own bags). The staff are impeccably polite but many seem almost quiet and too nervous to engage in jolly chat with the guests (bar a couple of specific individuals) so I echo the comments on the lack of overt jollyness but I think it's mainly cultural distance. I'm used to Portuese culture and I can't recommend Portugues hospitality enough for its kind and calm delivery. The beds are very very hard in this hotel, tough hard mattresses so it's not ideal for folks with back impairments or for a comfortable nights' sleep. I woke up multiple times through the night. I felt that the environmetn was fabulous at the hotel but resisted the swimming pool as the obligatory shower cap strangles long hair and is very uncomfortable (not specifcally the hotel's shower caps but in general).

But really, I was provided with all the help I need and more. One very nice female staffer (lassie in glasses with shoulder length straight hair - thank you whoever you are) helped me get a delicious Mediterranean sald without meat (vegetarian here) twice from the hotel restaurant. There is a lovely Slovakian lady who speaks Portuguese working there - hello - and thanks for your help too.

The location is very good.
The hotel is clean and very comfortable.
The room is spacious and the bed cosy and comfortable.
The staff is friendly and nice
The noise level is very low

Great rooms with garden views. Courteous staff. Enjoyed the breakfast spread. Close to city center and walkable to restaurants.

Azoris Royal Garden is one of the most luxurious hotels in Ponta Delgada. It’s conveniently located about 10 minutes from the airport and offers spacious, comfortable suites. The staff were friendly, spoke English well, and were very accommodating throughout our stay. We especially appreciated being given two connecting rooms, which made things much easier for our family. The rooms were clean, had plenty of closet space, and included balconies with nice views.
Parking is available for about 9 euros per night. Although the spaces are tight, there are plenty available, including EV charging spots. The highlight of our stay was definitely the pool, beautifully maintained, clean, and perfect for cooling off after a day of exploring. Our kids loved it! The hotel’s location is also excellent, within walking distance (about 20 minutes) to downtown shops and local restaurants.
One thing to note is the noise from planes flying overhead. Since the hotel is near the airport, takeoffs can be loud at night, though we got used to it after the first couple of days. The bathrooms could use a bit more attention to cleanliness, there was some mold build-up in the shower corners of rooms 411 and 412. That said, these were minor issues compared to the overall experience.
We truly enjoyed our stay at Azoris Royal Garden and would highly recommend it for families or anyone looking for a relaxing and well-located hotel in Ponta Delgada.

Fabulous hotel with lots of local flavour. Much superior to the usual plastic chain hotels Public rooms are spotless and the interior decor is exceptional with an oriental theme. It feels more like an art gallery than a hotel. Each corridor of rooms has a large open area between it and the opposite rooms. There are Many public rooms with sumptuous chairs to sit in and even loungers at the end of the corridors to look out onto the local area. Everything is light and spacious. BedRooms are also slightly orientally themed with a balcony. There is a coffee machine in every room and if you ask nicely a kettle may also be available if they have enough. Many rooms overlook the delightful Japanese interior garden. Others look onto the swimming pool and onto the lovely town and hills. There is a very nice indoor swimming pool too and jacuzzi and sauna and steam room . (You must wear a swim cap). Food is an extensive buffet of local food and I thought very good . At breakfast the coffee machines are used with pods and the quality is superb. My only criticism is that the food was never very hot but everything else is so good I refuse to lose the hotel a star. Staff are incredibly friendly and efficient. I really cannot recommend this hotel enough.

Hotel is in great location. Room were clean and spacious and bed very comfortable. Breakfast was very tasty with great choices.

Hotel in good location. Short walk to the central hub of town. The hotel is well kept and very clean. Rooms comfortable and we liked our balcony overlooking the inside Zen Garden. Facilities of hotel great - swimming pools etc all very nice. Breakfast at hotel is ok but it didn’t change. I would have liked to seen local cakes or pastries, however, local bread and cheese were good. We struggled a bit with the housekeeping schedule (not cleaners fault). Even though we put ‘Please make up my room’ on door at 8am, the room still wasn’t cleaned at gone 4.30pm. Shame as we were out all day needing to shower late afternoon to get out for evening. We did mention to Reception but priority is given to rooms where guests have checked out. Also be aware that the hotel can be noisy at times especially if a function or large groups are gathering. The planes do fly very low over hotel too but this didn’t bother us.

THIS IS A 3RD WORLD ISLAND! Do not expect a Royal Hawaiian Resort! No ocean access, no beaches, food is limited to grandmas beef stew!!! I should have spent my $10000 elsewhere

Good swimming pool

We had a nice big room, but air conditioning was not working properly or at all. because we were on the first floor we were not able to open windows. We called the front desk 2 times. We had options to move but it was too late in the evening and we were tired, and ended up staying in the room.

Spa was nice, but not hot enough.

Very nice hotel even a bit dated outside but it’s beautiful interior! Friendly staffs and informative , me and my wife are really happy to stay in Azoris Royal Garden Hotel.

I had a 15-hour layover in Ponta Delgado, and decided to book this hotel to rest before taking off the same day. I had booked for one day from my arrival at 6 a.m. until the next day. But my check-out had to be at 7 p.m. on the same day I would check in. Basically, I would use the room for a few hours. Upon my arrival, the young guy at the reception was not accommodating at all. He said that the check-in was at 2 p.m., meaning I had to wait almost 6 hours to check in to then check out at 7 p.m. I was disappointed since it seemed to me that he didn't care at all. Then I asked if I could have breakfast that was included. He said that it was their protocol that the guest must sleep over night in order to have the breakfast included. I didn't really understand his reason, since I was leaving the same day anyway without being able to have breakfast the next day. I decided to wait until he was gone. It was a good decision. When the crew changed, there was an incredible lady who helped me to have breakfast, and she managed to check me in much earlier. This is service that you would expect from the hospitality industry. She was great and went beyond what she might have needed to. A big thanks to her. I enjoyed my stay at this hotel. Nice room and facilities, and great breakfast. The dinner buffet was ok, but only because the options were not necessarily my taste. I could see that other guests were enjoying their meals.
I would definitely consider going back to this place.

Beautiful place, with great services.

Stayed 3 nights. Facilities were clean and located conveniently. Breakfast was very good and much appreciated.

We liked everything about it! The outdoor pool was fantastic- so peaceful. Staff was great, especially Erica, who went above and beyond to try and connect me with a tour guide for a special request. Joao was great to talk to while we were waiting for our taxi. We will be back!

After travelling all over Europe this is one of properties I unfortunately have to leave a negative review. Let’s start with the positives - it’s in a good quiet location in Ponta Delgada close to the airport. It had ample free parking in the garage. The pool area is nice and the breakfast is sufficient. Unfortunately that’s where it ends. The staff were pleasant (there were a few that we not) but they failed to resolve an ongoing issue that I reported several (5 ) times during our stay. The showers and water in the room would not stay a consistent temperature. It continuously fluctuated between freezing cold and scalding hot. Every time we reported the issue and then checked back they said it was fixed, but every time it was not. This went on for 4 days. In addition the hotel itself is in need of major updating. Some areas (the breakfast area and pool) were nice, but other areas were very old and run down. Overall I would not recommend this hotel - there are others in the same vicinity that would probably provide a more comfortable stay.

Restaurant is very poor, I don't Agree dad 4 stars because the kitchen and washroom on the Bedroom, The mix water in the shower is very old.

Perfect location, Close to the airport and walkable to the Ocean strip with lots of dining options close by. Very comfy bed, nice pool area and the breakfast had lots of choices and was very good.