Azoris Royal Garden – Leisure & Conference Hotel

Hotels
8.9 (2172 reviews)
Rua de Lisboa , Ponta Delgada , PT

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location near center/marina; safe and walkable
Spacious, comfortable rooms and good beds
Attractive grounds: outdoor/indoor pools and gardens
Very good and varied breakfast
Many reports of helpful and friendly staff
Cons:
Value for money concerns — perceived as expensive by several guests
Inconsistent restaurant service (cold dishes, missing items) and poor attention to dietary needs in some cases
At least one report of mold in a closet (cleanliness issue)
Gym under-equipped; indoor pool requires swim cap; elevators slow
Parking fees and occasional unfriendly reception staff

Categories

Cleanliness
7.8
Mixed cleanliness: several guests praised general cleanliness and well-kept rooms, but there is at least one report of mold inside a closet and other occasional issues, bringing this slightly below the overall level.
Service
9.9
Generally strong, with multiple mentions of very helpful and friendly staff at reception and attentive breakfast/restaurant staff; a few guests reported unfriendly reception staff or transfer not handled, but positive service comments are dominant.
Location
9.9
Very favorable location remarks across reviews: central, about a 10-minute walk to the center/marina, safe streets and easy access to downtown and attractions; only occasional notes about proximity to airport noise.
Room Quality
9.8
Rooms are frequently described as spacious, comfortable (good beds), with pleasant balconies/views and well-furnished; a few atypical room-specific complaints exist but overall room quality is excellent.
Amenities
8.6
Strong amenities cited (outdoor and indoor pools, Japanese garden, nice bar), though guests noted a few drawbacks: gym underwhelming, pool cap requirement for indoor pool, slow elevators and parking fees.
Value for Money
7.4
Value is a relative weakness: multiple guests commented that the price felt high (especially given airport noise proximity and some service lapses), so perceived value is below the overall mark.
Food and Beverage
8.1
Breakfast receives frequent praise as varied and good; however, some guests reported poor restaurant service (cold dishes, missing dessert ingredients) and issues serving guests with dietary needs, producing a mixed but generally positive score.
Overall Experience
9.7
Overall sentiment is very positive: many guests report delightful stays, recommend the property and praise the grounds, pools and atmosphere, despite some isolated service/food/value issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 23:21

Property Description

Luxurious Accommodations
The 4-star Azoris Royal Garden offers elegantly furnished guestrooms with balconies, modern amenities, and a soothing neutral color palette, providing a comfortable retreat for guests.

Gourmet Dining and Entertainment
Indulge in a culinary journey at KOI Restaurant, serving a diverse selection of international and regional dishes. Unwind at the hotel's bar with live piano music or enjoy a sweet treat at the charming coffee shop overlooking the picturesque gardens.

Relaxation and Recreation
Guests can bask in the sun by the outdoor pool, unwind in the indoor pool, or pamper themselves with a rejuvenating massage at the spa. For the more active visitors, the hotel offers tennis facilities and a well-equipped fitness center.

Experience luxury and relaxation at Azoris Royal Garden - book your stay now for an unforgettable getaway!

Important information:

Guests are required to show a photo ID and credit card upon check-in to cover any damages or anything consumed during their stay.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PDL

Location

Guest Reviews

8.9
Based on 2172 reviews
Cleanliness: 7.8
Service: 9.9
Location: 9.9
Room Quality: 9.8
Amenities: 8.6
Value for Money: 7.4
Food and Beverage: 8.1
Overall Experience: 9.7
V
Valentina • solo_traveller • it
8
Pros:

Hotel molto bello, dotato di tutti i confort di un hotel di questo livello. Bella camera spaziosa ma la nostra, al secondo piano, affacciava su un tetto pieno di pannelli solari. Il centro si raggiunge in meno di 10 minuti di passeggiata. Abbiamo richiesto un taxi per raggiungere l'aeroporto alle sei di mattina e ci è stato celermente fornito.

Cons:

Struttura un po' "fredda". Ma per un hotel di tali dimensioni penso sia normale

2026-09-19 • via Nuitee
M
Mohammed • solo_traveller • ae
10
الاقامه مريحه
Pros:

الغرفة واسعه

Cons:

لا شيء

2026-09-17 • via Nuitee
M
Marlene • solo_traveller • pt
10
Pros:

O quarto, muito confortável.
Pequeno almoço muito bom mesmo.
Piscina e atendimento 5 estrelas.

Cons:

Foi só um pequeno pormenor no duche mas muito fácil de reparar

2026-09-13 • via Nuitee
S
Susana correia • solo_traveller • pt
7
2026-09-13 • via Nuitee
R
Ricardo • solo_traveller • pt
8
2026-09-11 • via Nuitee
A
arnaud • solo_traveller • fr
10
Pros:

Hôtel tout équipé, deux piscines, jardin agréable, salle de sport, bar piscine et de soirée. Ðécoration intérieur de bon goût !

2026-09-09 • via Nuitee
N
Nathalie • family_with_children • ca
8
2026-09-09 • via Nuitee
O
Olga • solo_traveller • no
8
Pros:

Sentralt men rolig beliggenhet, rent, masse plasser ved bassenget. Alt i alt er fin hotel

Cons:

Veldig seint rengjøring på rommene- kl 16-17. Folk kommer fra utfluktene og ønsker ta dusj og slappe av, men da kommer rengjøring. Glassene blir ikke vasket/byttet.
Frokost ok om du er der 2-3 dager, men blir for ensformig om du bor 1 uke. OBS - dårlig kunnskap/tilrettelegging for allergier, har feks brødskiver under bacon...

2026-09-08 • via Nuitee
R
RICARDO • couple • es
10
2026-09-08 • via Nuitee
J
Jennifer • couple • ch
9
Pros:

Location, clean, large, comfortable rooms. Helpful staff.

2026-09-06 • via Nuitee
N
Neta • solo_traveller • il
9
2026-09-03 • via Nuitee
J
José • couple • nl
9
Pros:

De locatie en de faciliteiten!

2026-09-02 • via Nuitee
A
April • extended_group • us
2
$4,000 for a 13-hour actual stay: Strict fine print outweighs guest loyalty
Pros:

The property is pretty, this is why I returned. I just had a terrible experience this round.

Cons:

What a sad end to a milestone trip. I am writing this review to share our actual experience as returning guests celebrating a major 50th birthday milestone in the Azores. Severe, unprecedented fog and successive flight cancellations delayed our arrival to the property.

I contacted the hotel immediately upon being delayed by the airline, asking to adjust our itinerary dates. Management refused any schedule adjustment, holding us to the original non-refundable booking terms for the entire duration.

Although our reservation began on May 31st, flight disruptions prevented us from physically checking in until June 3rd. We completed our stay and checked out just 13 hours later to catch our scheduled transfer to Pico. In total, we paid $4,000 for a 13-hour actual stay at the hotel.

Upon returning home, I asked management to reconsider charging full price for the missed nights given these extraordinary circumstances. Management acknowledged in writing that the travel disruptions were completely beyond our control and expressed sympathy. However, they hid behind third-party rate conditions to justify keeping 100% of the $4,000 payment without offering any partial refund or credit toward a future visit.

A business’s commitment to service is tested when things go wrong. Choosing rigid policy over basic goodwill for returning guests facing a travel emergency speaks volumes. We will not be returning.

2026-08-28 • via Nuitee
T
Tobias • solo_traveller • de
4
2026-08-26 • via Nuitee
M
Marc • couple • es
8
2026-08-26 • via Nuitee
D
Dan • couple • us
8
Pros:

Breakfast was great, as was the location.

Cons:

The mattress was a little hard.

2026-08-26 • via Nuitee
K
Kimberly • couple • us
10
Pros:

Hotel was really nice and the daily breakfast was perfect to start the day. We rented a car to get around the island but really enjoyed that the hotel was walking distance to downtown.

Cons:

N/A

2026-08-22 • via Nuitee
N
Natalia • family_with_children • es
8
Pros:

Хорошее расположение, в 10 минутах пешком от центра. Достаточно новый отель, большой номер, удобная ванная. Завтраки более менее, ожидаешь бОльшего от подобного отеля. Свой паркинг.

Cons:

Близко от аэропорта, очень слышно самолеты, с открытым окном спать невозможно.

2026-08-22 • via Nuitee
I
Igor • couple • ch
10
Fantastico
Pros:

Struttura molto grande, ottimi ambienti. Belle piscine, sia esterna che interna.

Cons:

Tutto ok

2026-08-20 • via Nuitee
R
Rachel • couple • ca
8
Really enjoyed this stay
Pros:

Pools and gym were good. Great breakfast.
Good location. Had live music one night. Bar staff excellent. Lots of help from front desk staff. Overall very pleased.

Cons:

Need AC improvement in gym.

2026-08-20 • via Nuitee