Protea Hotel by Marriott Zambezi River Lodge

Hotels
•
Protea Hotels by Marriott
6.8 (127 reviews)
Ngoma Road , Katima Mulilo , na

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
BBQ facilities
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
River view
Spacious room
Cons:
Outdated rooms
Limited cleanliness
Pricey for services offered
Lack of amenities

Categories

Cleanliness
6.9
Overall, guests had mixed feedback on cleanliness with some mentioning issues like dirty bedding and outdated rooms.
Service
7.9
Service was generally appreciated by guests with friendly staff noted as a positive aspect, although there were instances of slow service and cleanliness issues reported.
Location
8.3
The hotel's location near the Zambezi River and beautiful landscape was a standout feature, praised by many guests.
Room Quality
6.3
Guests highlighted concerns with outdated rooms, uncomfortable beds, and the need for room upgrades.
Amenities
6.7
Mixed feedback on amenities with some guests pointing out issues like limited restaurant supplies, poor Wi-Fi, and a lack of spa services.
Value for Money
5.2
Several guests felt that the hotel was overpriced for the services provided, impacting the overall value for money.
Food and Beverage
6.5
Food and beverage offerings received varied feedback, with comments on the quality of meals, limited breakfast options, and slow service at the bar.
Overall Experience
6.6
While some guests had positive experiences, others highlighted multiple issues with room quality, service, and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-30 10:46

Property Description

Riverside Luxury at Protea Hotels Zambezi River

Scenic Views: Enjoy stunning views of the Zambezi River or the lush garden and pool area from your room at Protea Hotels Zambezi River.

Culinary Delights: Indulge in a variety of local and international dishes at Tafule Yaka Restaurant, and unwind with a drink at the Mushabati Bar.

Exciting Adventures: Embark on day trips to iconic destinations like Victoria Falls or Chobe National Park, and explore the surrounding area with the hotel's tour desk and boat trips.

Experience the ultimate blend of comfort and adventure at Protea Hotels Zambezi River. Book your stay now for an unforgettable riverside getaway.

Important information:

As the lodge is located in a Malaria area, guests are advised to take precautions throughout their visit. For medical emergencies, private doctors and a hospital is available in Katima Mulilo.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: MPA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in some hotel rooms and charges are applicable.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

6.8
Based on 127 reviews
Cleanliness: 6.9
Service: 7.9
Location: 8.3
Room Quality: 6.3
Amenities: 6.7
Value for Money: 5.2
Food and Beverage: 6.5
Overall Experience: 6.6
T
Tomasz • solo_traveller • pl
8
Pobyt udany, ale wszędzie brakuje kropki nad „i”.
Pros:

Niesamowite położenie tuż przy rzece. W tym roku poziom rzeki był bardzo wysoki, więc woda sięgała ogrodzenia. W pokoju wygodne łóżko, czysta pościel i ręczniki. Butelka wody, czajnik, moskitiery w oknach. Bardzo miły i pomocny personel.

Cons:

Hotel ma czasy świetności za sobą. Wymaga remontu. Ogólny odbiór jest pozytywny, ale bez wgłębiania się w szczegóły. Popękane ściany, sufit. Wszystko to trzeba odświeżyć. W restauracji brakowało produktów do sporządzania dań z karty, np. ryby. Dania smaczne. Stoły wymagają genialnego mycia.

2026-04-24 • via Nuitee
V
van Wyk • solo_traveller • zm
7
2026-04-16 • via Nuitee
S
Sara • solo_traveller • gb
7
Fabulous riverside setting with lovely staff, but the room needs upgrading to merit the high price t
Pros:

Staff superb - friendly and helpful. The room was spacious with a comfortable bed, and had a fabulous view across the Zambezi.

Cons:

The mosquito netting had holes in it, which I had to fix with micropore tape. The door handle/lock had a piece missing inside so it was impossible to lock the door from the inside - and I was isupposedly in a VIP room.

2026-04-13 • via Nuitee
• solo_traveller • na
8
2026-04-13 • via Nuitee
K
Kitley • couple • za
1
Poor
Pros:

Facility did not offer as advertized

Cons:

Cancelled my stay and stayed at different place

2026-03-26 • via Nuitee
T
Tom • extended_group • gb
3
Cons:

Bedrooms have not been renovated for many years. Pool out of service. Restaurant service very very slow.

2026-02-09 • via Nuitee
A
Audrey Maambo • couple • zm
6
It was awesome though it would be nice to have a green environment around the beautiful hotel.
Pros:

I liked our room.

Cons:

The towels were old.

2026-01-27 • via Nuitee
H
Heinrich • extended_group • na
3
2026-01-19 • via Nuitee
V
Victoria Nelago • solo_traveller • na
7
I enjoyed my stay
Pros:

Breakfast was well prepared and delicious.

Cons:

I suggest that the rooms be upgraded a bit and a total revamp of bathrooms.

2026-01-19 • via Nuitee
Y
Yngvar • couple • no
3
2026-01-12 • via Nuitee
S
Sitahani Elvis • couple • na
7
Pros:

Good location

Cons:

They need to do something about the road leading to the lodge. Grass is overgrown.
The place needs to be repainted,
Mushabati bar had cobwebs on the deck

2026-01-10 • via Nuitee
I
Immanuel Tjipura • family_with_children • na
8
2026-01-05 • via Nuitee
C
Chikumba • couple • zw
7
2026-01-04 • via Nuitee
B
Barzelan Engineering (Pty) Ltd • couple • za
7
2025-12-31 • via Nuitee
L
Louis • extended_group • na
9
2025-12-16 • via Nuitee
J
Johan • family_with_children • za
7
2025-12-15 • via Nuitee
S
Susanne • family_with_children • de
6
2025-12-04 • via Nuitee
M
Muller • solo_traveller • za
5
2025-11-29 • via Nuitee
J
Jan • extended_group • de
6
2025-11-12 • via Nuitee
C
Cam • couple • ca
3
Never again
Pros:

Good location

Cons:

Room door didn’t work, couldn’t lock it, pool was in terrible shape, couldn’t use it; food and service were terrible at dinner. Mosquitos everywhere. Crazy loud noise from across the river. Not hotel’s fault but still impacted the stay.

2025-10-28 • via Nuitee