Holiday Inn - Indianapolis Downtown by IHG

Hotels
•
Holiday Inn Hotels & Resorts
7.7 (1216 reviews)
515 S West Street , Indianapolis , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Cons:
Issues with cleanliness
Mixed experiences with front desk service

Categories

Cleanliness
6.28
Negative sentiment due to multiple mentions of cleanliness issues such as sticky floors and smells.
Service
8.75
Mixed sentiment with several mentions of helpful staff, although some had issues with front desk service.
Location
8.79
Positive sentiment as multiple reviews highlight the hotel's convenient location.
Room Quality
7.24
Generally good comments on room quality, but some concerns noted about cleanliness.
Amenities
6.77
Negative sentiment due to disappointment with advertised amenities like the hot tub and pool.
Value for Money
7.73
Mixed sentiment with comments on differing experiences regarding booking and pricing.
Food and Beverage
7.28
Some positive feedback on breakfast, but overall ratings suggest room for improvement.
Overall Experience
8.75
Generally positive with notes on enjoyment of stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:48

Property Description

Modern Accommodations with Free Amenities
Holiday Inn - Indianapolis Downtown offers modern rooms equipped with microwaves and refrigerators. Guests can enjoy free wireless internet access and a completely non-smoking environment.

Convenient Location
Located in downtown Indianapolis, the hotel is close to popular attractions such as the Indiana Convention Center, Lucas Oil Baseball Stadium, and the Indianapolis Motor Speedway. Explore nearby scenic spots like White River Park and the Indianapolis Zoo.

On-Site Dining and Fitness Facilities
Indulge in delicious meals at the hotel's on-site restaurant serving breakfast and dinner. Stay active at the fitness center and unwind in the indoor pool. For a comfortable and enjoyable stay in Indianapolis, book your room at Holiday Inn - Indianapolis Downtown now.

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IND

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 25 per day.

Location

Guest Reviews

7.7
Based on 1216 reviews
Cleanliness: 6.28
Service: 8.75
Location: 8.79
Room Quality: 7.24
Amenities: 6.77
Value for Money: 7.73
Food and Beverage: 7.28
Overall Experience: 8.75
C
Cynthia • solo_traveller • us
8
Pros:

We liked our room - comfy beds and hot shower. Staff was pleasant, and the pool was up and running.

2026-05-15 • via Nuitee
A
Angela • extended_group • us
7
Nice, clean hotel with friendly staff. We had a great stay.
Pros:

Nice, clean hotel. Friendly staff. The air conditioner was awesome! I like it cold when I sleep, and some places don't have very good air conditioners. It was nice and dark in my room, and quiet. Overall a great stay.

Cons:

We didn't use the breakfast since we had to pay extra for it. The location of this hotel was a little inconvenient. We had a conference at the Indy Conference Center and if we moved our vehicle, it was a LOT of extra to park closer. It was a little far for comfortable walking.

2026-05-12 • via Nuitee
S
Stacy • family_with_children • us
2
Pros:

Location was close to Lucas Oil Stady

Cons:

The employees at check in. Check in was supposed to be 3pm. Waited hours before they would check me in… causing me to miss out on an event I was supposed to attend. Male employee was very verbally abusive to female employee. And then male employee threatened the entire lobby of people that he was going to cancel everyone’s reservation. So unprofessional and made me very uncomfortable. This was unacceptable!

2026-05-11 • via Nuitee
A
Amy • couple • us
7
Pros:

Walking distance to Lucas Oil Stadium

Cons:

Expensive

2026-05-10 • via Nuitee
S
sepaulson • Family • Grimes, Iowa
2
DO NOT STAY HERE!
Pros:

Waited over 45 minutes to check on only to find out our room wasn’t ready. Still not ready when we left four our concert and staff refused to give us an estimated time. Thank you Holiday Inn for making what was supposed to be a fun trip extremely stressful. Will always be staying at Hilton from now on. PS - spending over $1k for this mess!!

2026-05-09 • via Tripadvisor
T
Tamriko • extended_group • ge
5
Pros:

Location is good and rooms are quite big.

Cons:

Breakfast was terrible, there was nothing to eat and everything was dirty.
There was no room cleaning service, during 6 night, they came only 2-3 times and changed only towels, not cleaning room and covering the bed.

2026-05-09 • via Nuitee
S
stephen • couple • gb
8
Pros:

Breakfast good. Real glasses and cutlery

Cons:

$25 to park.. steep

2026-04-22 • via Nuitee
A
Amber Jackson • solo_traveller • us
10
Pros:

Always clean and friendly

Cons:

Nothing

2026-04-21 • via Nuitee
J
J.l. • family_with_children • us
10
Very solid experience nothing to complain about
Pros:

Clean hotel close to the venue.

Cons:

Nothing

2026-04-21 • via Nuitee
B
Bohlman • couple • us
9
The staff was excellent! Clean facility
Pros:

It was close to the area we needed.

2026-04-16 • via Nuitee
J
Jose • couple • us
9
Pros:

Muy limpio y cómodo la ubicación

Cons:

No tiene parqueo tuve que pagar 25$ extra por el parqueo y no hay desayuno incluido hay que pagar 9.50 y más con los tax

2026-03-30 • via Nuitee
S
Simmons • family_with_children • us
10
2026-03-21 • via Nuitee
S
sue • solo_traveller • us
9
It was nice
Pros:

Clean

Cons:

The restaurant food was terrible for the price

2026-03-18 • via Nuitee
O
Olivia • couple • us
10
I love my stay
Pros:

More space

Cons:

I love it all

2026-03-16 • via Nuitee
L
LAMANDA • family_with_children • us
1
Pros:

The staff

Cons:

Fake advertisement I only book rooms by the hot tub options and they said they had one and did not room had wrappings left under the bed guess the room wasn't properly cleaned elevators were down first night. This was not my expectation for a hilton stay

2026-03-15 • via Nuitee
A
Amanda • family_with_children • us
7
Pros:

Clean, spacious rooms. Great AC. Friendly staff

Cons:

Very disorganized and understaffed breakfast bar. Poor girl was running herself ragged and completely unable to keep up. To no fault of her own. With a big event going on and it being a weekend morning, there should have been more hands on deck to ensure things were running smoothly


The restaurant staff the evening prior was rude and insisted they were out of everything in order to keep from cooking. They only wanted to sling drinks.

Overall stay was fine. Not spectacular, but for one night and the closeness to our location, it was good.

2026-03-14 • via Nuitee
L
Logan • family_with_children • us
8
Great food, bad pillows
Pros:

Breakfast was great

Cons:

Pillows where a little too soft for me but not horrible

2026-03-13 • via Nuitee
J
Jeff • couple • us
10
2026-03-10 • via Nuitee
N
Nichole • family_with_children • us
8
2026-03-09 • via Nuitee
J
Jennifer • solo_traveller • us
9
2026-03-09 • via Nuitee