Candlewood Suites Richmond Airport by IHG

Hotels
•
Candlewood Suites
7.2 (384 reviews)
5400 Audubon Drive , Henrico , US
+1 804-652-1888

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly/helpful staff
Convenient location (near airport, shops, food)
Spacious rooms and soft beds
In-room appliances/private kitchen setup
Some rooms reported as clean
Cons:
Mold in bathroom/shower and dirty rooms
Bugs reported in kitchen/bedroom
No breakfast/limited food options
Broken or loose toilet seats / missing cabinet door
No towels / delayed towels / no washcloths
AC failures, elevator outages and internet issues
Room smelled like smoke; occasional rude front desk

Categories

Cleanliness
4.8
Multiple reviews report mold in bathrooms/showers, dirty rooms, dirty washcloths, smoke smell and bugs — significant cleanliness issues.
Service
9.4
Staff repeatedly described as friendly, nice and awesome; isolated negatives (rude front desk, late towels) but overall service is frequently praised.
Location
9.4
Several mentions of convenient location (near airport, good for food & shops); location is consistently noted as a positive.
Room Quality
5.6
Rooms described as spacious and beds soft, but problems noted including broken/loose toilet seats, missing cabinet door, elevator outages, AC failures, smoke smell and bugs.
Amenities
8
In-room appliances and private kitchen layout are praised, but there are reports of internet issues, lack of AC in some rooms and missing breakfast — mixed but above average for amenities provided.
Value for Money
6.6
Some guests called out price concerns; value is affected by cleanliness and facility shortcomings, leaving this slightly below the target overall rating.
Food and Beverage
5.2
Multiple comments about no breakfast or no food options (including 'no tiene nada para comer') indicate food & beverage offerings are lacking.
Overall Experience
8.6
Overall mixed impressions: many positive comments about staff, location and some clean rooms, but recurring cleanliness and facility issues tempered stays — overall leans positive due to strong service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Convenient Location and Amenities

This hotel, just 3.2 km from Richmond International Airport, offers free WiFi and rooms with a kitchenette. Enjoy the proximity to Richmond International Raceway, only 16 km away.

Comfortable Accommodations

Each guest room features a seating area, flat-screen TV, and private bathroom. Rooms at Candlewood Suites Richmond Airport also come equipped with a stove, microwave, and full-sized refrigerator for added convenience.

On-Site Facilities

Take advantage of the 24-hour fitness and business centers. Additionally, laundry facilities and a convenience store are available for guests' convenience.

Ready to experience comfort and convenience near Richmond Airport? Book your stay at Candlewood Suites Richmond Airport now!

Important information:

Our property is open and the renovation only takes place during business hours. We are under renovation through at least January 2022 for now.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.2
Based on 384 reviews
Cleanliness: 4.8
Service: 9.4
Location: 9.4
Room Quality: 5.6
Amenities: 8
Value for Money: 6.6
Food and Beverage: 5.2
Overall Experience: 8.6
R
Robert • couple • us
9
2026-10-28 • via Nuitee
A
Alfonso • family_with_children • pa
7
Son más o menos
Pros:

El hotel

Cons:

Que no tiene nada para comer

2026-10-27 • via Nuitee
V
Vaughn • family_with_children • us
3
Pros:

Room size

Cons:

Toilet seat broken on toilet

2026-10-25 • via Nuitee
J
Joe • solo_traveller • us
2
2026-10-25 • via Nuitee
H
Harley • couple • us
6
Pros:

The rooms were nice and spacious

Cons:

The elevator was not working so we had to take the stairs to the 4th floor

2026-10-22 • via Nuitee
T
Tia • extended_group • us
1
Pros:

The beds were soft

Cons:

Nasty

2026-10-20 • via Nuitee
J
John • couple • us
4
2026-10-12 • via Nuitee
A
Alicia • couple • us
8
2026-10-07 • via Nuitee
M
Megan • couple • us
4
Bad
Pros:

The bathroom was moldy. The AC didn’t work. We slept with no blankets because we were so hot.

Cons:

Same as above

2026-10-07 • via Nuitee
L
Loretta • family_with_children • us
8
Pros:

Fresh and good

Cons:

Internet issues

2026-09-19 • via Nuitee
G
Gentile • family_with_children • us
8
2026-08-21 • via Nuitee
H
Howard S • couple • us
8
Would only do an overnight stay there.
Pros:

Location near the airport.

Cons:

Facilities are starting to get run down. One of our cabinet doors was missing, and there was mold in the shower.

2026-08-18 • via Nuitee
M
Mongillo • solo_traveller • us
5
Pros:

Staff

Cons:

I had mold in the bathroom and on the wall

2026-08-17 • via Nuitee
I
Isabel • solo_traveller • us
5
2026-08-05 • via Nuitee
C
Chevon • solo_traveller • us
8
2026-08-03 • via Nuitee
E
Evelyn • solo_traveller • us
10
The stay was very good
Pros:

It was clean

Cons:

Nothing

2026-07-18 • via Nuitee
J
Julie • couple • us
10
Loved it, staff was very nice.
Pros:

Always great

Cons:

The toilet seat was very loose but everything else was great.

2026-07-14 • via Nuitee
S
Striplin • family_with_children • us
2
Cons:

The front desk person was kinda rude. We had no towels in our room and when we asked for some they didn’t have washcloths till morning. The room smelled like smoke and someone came to our room at midnight because they had the wrong room. Not a good experience

2026-06-28 • via Nuitee
D
darkman4ya • solo_traveller • us
9
Pros:

Clean good location

Cons:

Comfortable

2026-06-23 • via Nuitee
V
Valerie • extended_group • us
5
Pros:

I like the fact it was a private room and private bath. A separate area for kitchen. Really liked this set up, but there are reasons that will make me think again about staying here. The overall setup and check in went well. When I checked in the front desk clerk was really nice.

Cons:

We stayed 2 nights. The first night was fine when we checked in but the 2nd night was a whoaaaaa moment. WE HAD BUGS!! It was the those flying fruit bugs. I was saddened by the fact it was so many in the kitchen area, the bathroom, and the bedroom the last (2nd) night we stayed. I did complain to a young clerk upon checkout, and she admitted they have a problem there at the location I stayed. GREAT location for area food, & shops, but OMMG they really need to get some exterminators badly.

2026-06-15 • via Nuitee