Candlewood Suites Richmond Airport by IHG

Hotels
•
Candlewood Suites
8.4 (516 reviews)
5400 Audubon Drive , Sandston , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Pets allowed
BBQ facilities
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Clean
Convenient location
Friendly staff
Good amenities
Cons:
Cleanliness issues
Check-in problems
Inadequate snacks
High pet fees

Categories

Cleanliness
7.65
Several reviews mentioned cleanliness issues, such as dirty towels and wet carpets.
Service
9.15
Most reviews highlighted nice and courteous staff, despite some negative experiences.
Location
8.85
Convenient location to the airport and nearby shopping was frequently praised.
Room Quality
8.15
Some rooms were described as spacious and comfortable, but others had issues like smells and cleanliness.
Amenities
8.65
Positive comments on complimentary beverages, gym, and laundry facilities.
Value for Money
7.95
Mixed sentiments regarding pricing, especially concerning pet fees and overall value.
Food and Beverage
8.15
Mentioned the absence of regular coffee and limited snack options but praised complimentary hot beverages.
Overall Experience
8.65
General sentiment was positive; however, some guests expressed significant dissatisfaction with certain aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 21:48

Property Description

Convenient Location and Amenities

This hotel, just 3.2 km from Richmond International Airport, offers free WiFi and rooms with a kitchenette. Enjoy the proximity to Richmond International Raceway, only 16 km away.

Comfortable Accommodations

Each guest room features a seating area, flat-screen TV, and private bathroom. Rooms at Candlewood Suites Richmond Airport also come equipped with a stove, microwave, and full-sized refrigerator for added convenience.

On-Site Facilities

Take advantage of the 24-hour fitness and business centers. Additionally, laundry facilities and a convenience store are available for guests' convenience.

Ready to experience comfort and convenience near Richmond Airport? Book your stay at Candlewood Suites Richmond Airport now!

Important information:

Our property is open and the renovation only takes place during business hours. We are under renovation through at least January 2022 for now.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 516 reviews
Cleanliness: 7.65
Service: 9.15
Location: 8.85
Room Quality: 8.15
Amenities: 8.65
Value for Money: 7.95
Food and Beverage: 8.15
Overall Experience: 8.65
C
Calvin • solo_traveller • us
2
Pros:

The outside of the building

Cons:

Dirty rooms. No breakfast.

2026-05-06 • via Nuitee
M
Maria • couple • us
9
2026-05-05 • via Nuitee
F
Female’ • extended_group • us
8
Pros:

Clean

Cons:

Elevators went out

2026-04-30 • via Nuitee
L
Lynn • couple • us
8
2026-04-28 • via Nuitee
M
Maria • couple • us
8
Ok
Pros:

Quiet, clean and friendly staff

Cons:

Having to pay an extra $100 at the hotel for a damage fee after booking on line. Supposed if I didn’t have it I would have loss my fees paid. Everything should have been included upfront

2026-04-27 • via Nuitee
C
Charlene • solo_traveller • us
6
Pros:

Location to my event

Cons:

The mattress was very uncomfortable, a serious dip in the middle of the bed

2026-04-22 • via Nuitee
T
Tammy • extended_group • us
8
2026-04-17 • via Nuitee
D
Dennis • couple • us
7
Cons:

I booked a certain room an when I arrived I was told the room wasn’t available

2026-04-06 • via Nuitee
F
Fateria • couple • us
5
Cons:

My room was dirty and I had to clean it myself, changed my own sheets

2026-04-06 • via Nuitee
T
Tinikia • family_with_children • us
1
Cons:

MMy bathroom was nasty. Curtain shower jas mild dew on .it. Bathroom sink not clean. Air conditioner in living room was hot.Room had an order. Elevator didn't work going up. There's no inspection ticket in the elevator.

2026-04-05 • via Nuitee
M
Manson • solo_traveller • us
7
2026-03-30 • via Nuitee
G
Graciela • solo_traveller • us
10
Will definitely book again in the future
Pros:

Easy to access, great amenities for price point. Ten minutes away from Greater Richmond Convention Center.

Cons:

No breakfast.

2026-03-30 • via Nuitee
L
LaQuarius • couple • us
10
2026-03-15 • via Nuitee
M
Monica • family_with_children • us
9
2026-03-09 • via Nuitee
L
LaKeshia • couple • us
4
2026-02-24 • via Nuitee
N
Natasha • couple • us
7
2026-01-26 • via Nuitee
G
Gregory • extended_group • us
10
Pros:

Nice @ Clean

2026-01-20 • via Nuitee
M
Maria • couple • us
9
Pros:

Convenient

Cons:

Price

2026-01-20 • via Nuitee
M
Mohammad • couple • us
1
2026-01-20 • via Nuitee
M
Maria • couple • us
9
2026-01-20 • via Nuitee