Candlewood Suites Richmond Airport by IHG

Hotels
•
Candlewood Suites
8.4 (503 reviews)
5400 Audubon Drive , Sandston , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Pets allowed
BBQ facilities
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Clean
Convenient location
Friendly staff
Good amenities
Cons:
Cleanliness issues
Check-in problems
Inadequate snacks
High pet fees

Categories

Cleanliness
7.65
Several reviews mentioned cleanliness issues, such as dirty towels and wet carpets.
Service
9.15
Most reviews highlighted nice and courteous staff, despite some negative experiences.
Location
8.85
Convenient location to the airport and nearby shopping was frequently praised.
Room Quality
8.15
Some rooms were described as spacious and comfortable, but others had issues like smells and cleanliness.
Amenities
8.65
Positive comments on complimentary beverages, gym, and laundry facilities.
Value for Money
7.95
Mixed sentiments regarding pricing, especially concerning pet fees and overall value.
Food and Beverage
8.15
Mentioned the absence of regular coffee and limited snack options but praised complimentary hot beverages.
Overall Experience
8.65
General sentiment was positive; however, some guests expressed significant dissatisfaction with certain aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 21:48

Property Description

Convenient Location and Amenities

This hotel, just 3.2 km from Richmond International Airport, offers free WiFi and rooms with a kitchenette. Enjoy the proximity to Richmond International Raceway, only 16 km away.

Comfortable Accommodations

Each guest room features a seating area, flat-screen TV, and private bathroom. Rooms at Candlewood Suites Richmond Airport also come equipped with a stove, microwave, and full-sized refrigerator for added convenience.

On-Site Facilities

Take advantage of the 24-hour fitness and business centers. Additionally, laundry facilities and a convenience store are available for guests' convenience.

Ready to experience comfort and convenience near Richmond Airport? Book your stay at Candlewood Suites Richmond Airport now!

Important information:

Our property is open and the renovation only takes place during business hours. We are under renovation through at least January 2022 for now.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 503 reviews
Cleanliness: 7.65
Service: 9.15
Location: 8.85
Room Quality: 8.15
Amenities: 8.65
Value for Money: 7.95
Food and Beverage: 8.15
Overall Experience: 8.65
N
Natasha • couple • us
7
2026-01-26 • via Nuitee
M
Maria • couple • us
9
2026-01-20 • via Nuitee
M
Mohammad • couple • us
1
2026-01-20 • via Nuitee
G
Gregory • extended_group • us
10
Pros:

Nice @ Clean

2026-01-20 • via Nuitee
M
Maria • couple • us
9
Pros:

Convenient

Cons:

Price

2026-01-20 • via Nuitee
K
Kevin • solo_traveller • us
6
nice stay but get a normal thermostate
Pros:

nice, clean, great for a an overnight stay

Cons:

room was hot at night. the AC has a thermostate with a motion censor on it and durring the night would cut off unless there was motion in the room. Quite annoying when trying to get to sleep

2026-01-19 • via Nuitee
O
Onaesia • family_with_children • us
10
2026-01-19 • via Nuitee
A
Antoinette • solo_traveller • us
10
2026-01-19 • via Nuitee
K
Katrina • solo_traveller • us
9
It’s was clean and comfortable and I was happy with my stay.
Pros:

The property was clean, the bed was comfortable and the staff was very friendly.

Cons:

I was on the first floor and my blackout curtains wouldn’t shut.

2026-01-19 • via Nuitee
L
Laura • family_with_children • us
3
Very disappointed would not rebook.
Pros:

Bed were comfortable and the ac worked good.

Cons:

Had to ask for a shower curtain and bath mat. Not enough towels for guests in the room and the hotel ran out of clean towels. Fruit flies were coming out of the garbage disposal and the dishwasher was very dirty. Carpet and bathroom floors were dirty. Hair in made beds. Smoking area was right out entrance and main parking requiring you to have to walk past it to enter.

2026-01-19 • via Nuitee
G
Gloria • family_with_children • us
10
everything was clean and worked properly will stay again if i was to be around in the area again.
Pros:

very clean rooms and bathroom

Cons:

nothing everything was great

2026-01-19 • via Nuitee
A
Anthony • couple • us
10
2026-01-19 • via Nuitee
D
Dionn • extended_group • us
1
Tv didn’t work, I saw the biggest cockroach crawling on the ceiling
Pros:

Nothing

Cons:

Literally was the biggest roach on the ceiling

2026-01-19 • via Nuitee
P
Patricia • couple • us
7
2026-01-07 • via Nuitee
D
Deyo • couple • us
1
2025-12-28 • via Nuitee
J
Jackie • couple • us
9
The stay was nice and the lady assisting us when checking out, she was very nice.
Pros:

The suite was very nice and clean. The hotel was also quiet and peaceful.

Cons:

When checking in the person assisting us didn’t seem very happy. Also, you need more snacks in your snack machines.

2025-12-28 • via Nuitee
S
Susan • solo_traveller • us
5
Facility quality has greatly diminished in the year since I was there last.
Pros:

Convenient location to the airport
Reasonably priced
Desk clerk needs training but remained courteous throughout changes accommodated on my arrival

Cons:

Front desk clerk at check-in announced my room number aloud - I asked and he assigned a different room. Room assigned smelled strongly of fish. Changed again. Check-in process was poor.
Message in advance to the hotel about airport shuttle was never answered

2025-12-25 • via Nuitee
K
Kristyn • couple • us
4
2025-12-22 • via Nuitee
S
Shalecia • couple • us
6
2025-12-16 • via Nuitee
S
Shadeeka • extended_group • us
10
I definitely revisit and refer to friends. See you next month.
2025-12-15 • via Nuitee