Cresta Riley's Hotel

Hotels
7.5 (382 reviews)
Barolong Ward, Maun, Botswana , Maun , bw

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent location near airport and town centre
Friendly and helpful staff / good shuttle service
Good breakfast and dinner offerings
Pool, outdoor bar and pleasant gardens
Private/comfortable rooms for many guests
Additional amenities (massage, guarded parking)
Cons:
Poor maintenance; rooms/buildings described as shabby and worn
Instances of overcharging or unexplained extra card transactions
Inconsistent service and slow/no response to disputes
Perceived as expensive / poor value by several guests
Some bathrooms/showers are outdated or unsatisfactory
Indoor dining/lounge area lacks coziness

Categories

Cleanliness
6.5
Mixed mentions: some guests described rooms as 'ruhig u sauber' (quiet and clean), but multiple reviews note shabby, worn furniture, signs of leaks and poor maintenance, indicating below-average upkeep.
Service
7.8
Many comments praise friendly and helpful staff, shuttle service and attentive personnel, but there are notable service failures (unanswered charge disputes, overcharging at check-in) that lower the score slightly.
Location
9
Consistently positive: several guests highlight an excellent location close to Maun centre, the airport, mall and local attractions.
Room Quality
6
Several guests report rooms as comfortable and private, but many describe rooms as shabby, worn, with dated bathrooms and signs of leaks—overall below average.
Amenities
8.5
Strongly positive: pool, outdoor bar, garden, shuttle, massage and other facilities are frequently praised and described as real highlights.
Value for Money
5.5
Multiple complaints about being overcharged, unexpected extra transactions and perception of the hotel as expensive; mixed reports of good meals and comfort do not fully offset these issues.
Food and Beverage
8
Generally positive: breakfast and dinner receive repeated praise (specific dishes noted), though a few guests commented the food was not great in some instances.
Overall Experience
8.7
Overall a largely pleasant experience for many guests due to location, staff friendliness and amenities, but persistent maintenance and billing/service issues temper the stay for others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 23:30

Property Description

Scenic River Views
Cresta Riley's Hotel offers breathtaking views of the Thamalakane River, providing a serene backdrop for your stay.

Luxurious Accommodations
The air-conditioned rooms and spacious suites feature modern amenities such as flat-screen TVs, en suite bathrooms, and tea-and-coffee making facilities, ensuring a comfortable and relaxing experience.

Convenient Services and Attractions
With a 24-hour front desk, free WiFi, and assistance in organizing tours to nearby attractions like Chobe National Park and Moremi Game Reserve, Cresta Riley's Hotel caters to all your needs for a memorable stay.

Book now to experience luxury and convenience at Cresta Riley's Hotel.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MUB

Location

Guest Reviews

7.5
Based on 382 reviews
Cleanliness: 6.5
Service: 7.8
Location: 9
Room Quality: 6
Amenities: 8.5
Value for Money: 5.5
Food and Beverage: 8
Overall Experience: 8.7
A
Andreas • couple • at
9
2026-08-20 • via Nuitee
H
Helene • family_with_children • fr
5
Pas aimé notre séjour dans cet hôtel
Pros:

Pas grand chose , proximité de l’aéroport

Cons:

Je n’ai pas du tout apprécié de réserver une « suite »à 290€ pour 3 personnes ( hors de prix pour ce que c’est) et qu’on m’annonce qu’elle n’accueillait que 2 personnes
Nous avons fait un tel scandale qu’on nous a offert une deuxième chambre pour notre fille
Sinon l’hôtel est décati de l’extérieur , la salle à manger ultra glauque , le petit déjeuner moyen.. c’est un hôtel de séminaire tout juste bien pour une nuit de transit

2026-08-18 • via Nuitee
B
Bernard • solo_traveller • fr
9
2026-08-17 • via Nuitee
F
Federico • couple • it
8
Good option in Maun
Pros:

The staff were extremely friendly, the location is strategic and the restaurant was nice as well.

2026-08-15 • via Nuitee
B
Bernard • solo_traveller • fr
8
Peut faire mieux
Pros:

Emplacement, végétation

Cons:

Laisser aller du personnel au restaurant

2026-08-12 • via Nuitee
A
Ayesha • solo_traveller • gb
8
Good location
Pros:

Everything you need there and close to shops. Staff are extremely helpful and go above and beyond to make sure you are ok.

Cons:

Nothing

2026-08-12 • via Nuitee
R
RALF • solo_traveller • bw
7
2026-08-10 • via Nuitee
H
Hans • solo_traveller • ch
4
Cons:

An expensive hotel where nothing works. Maintenance does not exist in their vocabulary.

2026-08-08 • via Nuitee
H
Hans-Joachim • solo_traveller • de
4
2026-08-03 • via Nuitee
M
Marc • couple • au
10
Great stay close to the centre of Maun.
Pros:

Very comfortable and friendly place. Great location for Maun centre and the airport. Good food and cold beer completed the package.👍👍👍

Cons:

Nothing

2026-07-25 • via Nuitee
E
Eric • solo_traveller • ch
7
2026-07-24 • via Nuitee
T
Thomas • couple • us
8
Pros:

Restaurant.

Cons:

Everything inside the room was fine, but certain parts of the hotel, including where we stayed, are in need of a refresh.

2026-07-17 • via Nuitee
R
Ricardo • couple • us
9
2026-07-16 • via Nuitee
K
Kim • solo_traveller • dk
5
Charming outside appearance
Pros:

The grounds of the hotel are beautiful. The staff are very friendly and helpful. Breakfast was good. Afternoon tea in the garden was delightful.

Cons:

The buildings and rooms are shabby and run down and not well maintained. Other than the bathroom appearing to have been updated ca. 20 years ago, room furniture looks beaten up and very worn. The ceiling looks like there has been a leak.

2026-07-13 • via Nuitee
J
Julie • extended_group • gb
9
A pleasant stay in a good value for money hotel.
Pros:

Breakfast was very good and the evening meal in the restaurant was very good too.
The outside area is nice to relax in.

2026-07-09 • via Nuitee
A
Aljoša • solo_traveller • si
1
Pros:

Stay away from this hotel. I paid the bill for the room with my credit card. When I arrived at the airport I have noticed that they put on my card another transaction of 96€. I have tried to contact them but no answer...

Cons:

:(

2026-07-03 • via Nuitee
M
Madura • couple • nl
7
Good location but service need improvement.
Pros:

Great location and nice atmosphere.

Cons:

Service needs to improve.

2026-06-07 • via Nuitee
U
Umair • couple • za
5
2026-06-04 • via Nuitee
P
Peter • couple • gb
9
Pros:

Breakfast, dinner and bar services were all friendly and staff were helpful. The hotel is in a great location forfor getting toand from the airport and walking into the old mall, the museum and local eateries.

Cons:

The outdoor bar area was lovely but it would have been nice to have an indoor option too. The dining space was fine but lacked a litrle cosiness and was rather quiet, but the food was lovely.

2026-05-10 • via Nuitee
L
Lorraine • couple • gb
8
2026-05-08 • via Nuitee