Mercure Tauranga

Hotels
Mercure
8 (2706 reviews)
9 Willow Street , Tauranga , nz

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Spacious accommodations
Cons:
Noise issues
Incomplete cleaning
Limited room service options

Categories

Cleanliness
6.96
The room was clean, but there were issues noted with dust and areas needing more attention.
Service
8.93
Staff were described as friendly and helpful, enhancing the overall experience.
Location
8.97
The location was praised for being great and convenient to various attractions.
Room Quality
7.92
Rooms were spacious and comfortable, though some noted noise issues.
Amenities
7.45
Some amenities were lacking, particularly room service and facilities could be improved.
Value for Money
7.91
Guests felt the value was reasonable, but some were disappointed with service choices.
Food and Beverage
7.96
Breakfast received positive remarks, but room service was critiqued for timing and availability.
Overall Experience
7.93
Most guests enjoyed their stay despite some minor issues with cleanliness and noise.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 07:55

Property Description

Convenient Location and Amenities
Hotel Armitage and Conference Centre is ideally situated just a 3-minute walk from Tauranga city centre and a short 10-minute stroll to the stunning beaches of Mount Maunganui. Guests can take advantage of the 24-hour reception and unwind by the outdoor pool with comfortable sun loungers.

Comfortable Accommodation
The guest rooms at this hotel are spacious and well-equipped with a work desk, air-conditioning, and tea/coffee making facilities. For a touch of luxury, the Superior rooms feature a balcony with outdoor furniture, providing a perfect spot to relax and enjoy the surroundings. Stay connected with complimentary WiFi available in the lobby, restaurant, and rooms.

Dining and Event Facilities
Indulge in a delightful dining experience at the refurbished restaurant and bar, offering a diverse menu of quality meals and drinks in a modern setting. With 4 conference rooms available, the hotel is an excellent choice for hosting events or functions for up to 300 guests. Plus, benefit from free on-site parking and room service until 10pm.

To experience the perfect blend of convenience, comfort, and hospitality, book your stay at Hotel Armitage and Conference Centre today.

Important information:

You must show a valid credit card and photo ID upon check in. This credit card must be in the same name as the guest's name on the booking confirmation.

Please note there is a NZD 1 credit card pre authorization required upon arrival to cover incidental charges.

Please note that there is a 3% charge when you pay with a credit card.

All guests must sign the property's Terms of Stay.

Starting from 13 October 2025, essential upgrade works to replace one of our two guest elevators will commence. This project is part of our ongoing commitment to enhancing guest comfort and safety.

During this period, one elevator will be unavailable, and guests may experience noise during standard work hours (9am – 5:30pm). The works are expected to continue for approximately 2 to 3 months.

From 2 February 2026 for approximately three months, we will be installing a brand-new guest elevator. Some noise may occur during working hours on weekdays between 8:30am and 5:30pm. We will do everything possible to minimize disruption during this time.
Thank you for your understanding and for supporting our ongoing efforts to enhance the property.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Sun, Aug 16, 2026 until Wed, Sep 30, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TRG

Location

Guest Reviews

8
Based on 2706 reviews
Cleanliness: 6.96
Service: 8.93
Location: 8.97
Room Quality: 7.92
Amenities: 7.45
Value for Money: 7.91
Food and Beverage: 7.96
Overall Experience: 7.93
A
AnnCharlotte couple nz
8
Pros:

Overall good

Cons:

Bathrooms were a bit substandard compared to the rest of the room

2026-08-29 via Nuitee
K
Kate couple nz
1
2026-08-28 via Nuitee
A
adrian family_with_children nz
7
2026-08-28 via Nuitee
G
Gunn couple nz
9
Pros:

Great cooked breakfast

2026-08-28 via Nuitee
M
Melissa solo_traveller nz
8
Great location and staff are friendly, easy to checkin and price was good.
Pros:

We had the studio room, it was a little small and the bathroom was basic, but they are in the process of doing each room up and this room will be done up in time.

Cons:

Room a bit small if you had a couple with a few suitcases, not much space to put them.

2026-08-27 via Nuitee
4
483abil Couples
2
Tired and terrible restaurant
Pros:

Not reburbished, tired and restaurant food terrible. Should not be an Accor more like 3 star has been.

2026-08-25 via Tripadvisor
C
Cameron solo_traveller nz
9
Pros:

Great location, friendly staff

2026-08-24 via Nuitee
R
Reiner George solo_traveller au
8
Pros:

good breakfast, nice staff

2026-08-24 via Nuitee
N
Natalie solo_traveller nz
8
Pros:

Room was clean. Staff were friendly and helpful.

2026-08-23 via Nuitee
B
bredenbeck couple nz
9
Pros:

Brilliant location could walk to town

Cons:

Nothing it was good

2026-08-23 via Nuitee
D
Don solo_traveller au
9
2026-08-23 via Nuitee
L
li family_with_children nz
7
2026-08-23 via Nuitee
C
Carolyn couple nz
10
Great
Pros:

Just an awesome experience

Cons:

Nothing

2026-08-21 via Nuitee
R
Rajiv couple nz
7
Pros:

Good location and clean property

Cons:

Staff not supporting

2026-08-19 via Nuitee
L
Lisa couple nz
10
Refurbished and under new management Mercure Quality
Pros:

The hotel has been renovated and is under new management Mercure. Exceptional high-quality furbished rooms and service is amazing. So comfortable room and facilities. Highly recommend.

Cons:

Nothing everything was great.

2026-08-18 via Nuitee
S
Shannon solo_traveller nz
5
I would not return to this Hotel.
Pros:

Shower had good pressure

Cons:

Key card didn't work 2nd day. Room was not serviced.

2026-08-18 via Nuitee
E
Erica couple nz
10
Clean ,friendly
Pros:

Staff made everything a breeze
Rooms were clean and tidy
Breakfast was delicious

2026-08-17 via Nuitee
L
Leah solo_traveller au
9
2026-08-16 via Nuitee
S
Stu solo_traveller nz
7
Pros:

Really bad Wifi, so bad couldn't download restaurant menu or details ,so went elseware

Cons:

The toilet flush system needs replacing. There was a sign to press flush button twice, however this didnot always work. (when it gets to this stage to push button twice, it's usually a sign that it needs replacing.)

2026-08-16 via Nuitee
H
H Bies family_with_children nl
9
Prima plek als doorreis lokatie, vriendelijk personeel en mooie kamer
Pros:

Mooie kamers, prettig personeel, prima ontbijt

2026-08-13 via Nuitee