Mercure Tauranga

Hotels
Mercure
8 (2666 reviews)
9 Willow Street , Tauranga , nz

Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Spacious accommodations
Cons:
Noise issues
Incomplete cleaning
Limited room service options

Categories

Cleanliness
6.96
The room was clean, but there were issues noted with dust and areas needing more attention.
Service
8.93
Staff were described as friendly and helpful, enhancing the overall experience.
Location
8.97
The location was praised for being great and convenient to various attractions.
Room Quality
7.92
Rooms were spacious and comfortable, though some noted noise issues.
Amenities
7.45
Some amenities were lacking, particularly room service and facilities could be improved.
Value for Money
7.91
Guests felt the value was reasonable, but some were disappointed with service choices.
Food and Beverage
7.96
Breakfast received positive remarks, but room service was critiqued for timing and availability.
Overall Experience
7.93
Most guests enjoyed their stay despite some minor issues with cleanliness and noise.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 07:55

Property Description

Convenient Location and Amenities
Hotel Armitage and Conference Centre is ideally situated just a 3-minute walk from Tauranga city centre and a short 10-minute stroll to the stunning beaches of Mount Maunganui. Guests can take advantage of the 24-hour reception and unwind by the outdoor pool with comfortable sun loungers.

Comfortable Accommodation
The guest rooms at this hotel are spacious and well-equipped with a work desk, air-conditioning, and tea/coffee making facilities. For a touch of luxury, the Superior rooms feature a balcony with outdoor furniture, providing a perfect spot to relax and enjoy the surroundings. Stay connected with complimentary WiFi available in the lobby, restaurant, and rooms.

Dining and Event Facilities
Indulge in a delightful dining experience at the refurbished restaurant and bar, offering a diverse menu of quality meals and drinks in a modern setting. With 4 conference rooms available, the hotel is an excellent choice for hosting events or functions for up to 300 guests. Plus, benefit from free on-site parking and room service until 10pm.

To experience the perfect blend of convenience, comfort, and hospitality, book your stay at Hotel Armitage and Conference Centre today.

Important information:

You must show a valid credit card and photo ID upon check in. This credit card must be in the same name as the guest's name on the booking confirmation.

Please note there is a NZD 1 credit card pre authorization required upon arrival to cover incidental charges.

Please note that there is a 3% charge when you pay with a credit card.

All guests must sign the property's Terms of Stay.

Starting from 13 October 2025, essential upgrade works to replace one of our two guest elevators will commence. This project is part of our ongoing commitment to enhancing guest comfort and safety.

During this period, one elevator will be unavailable, and guests may experience noise during standard work hours (9am – 5:30pm). The works are expected to continue for approximately 2 to 3 months.

From 2 February 2026 for approximately three months, we will be installing a brand-new guest elevator. Some noise may occur during working hours on weekdays between 8:30am and 5:30pm. We will do everything possible to minimize disruption during this time.
Thank you for your understanding and for supporting our ongoing efforts to enhance the property.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TRG

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for NZD 20 per person per night when using an existing bed.
    People 12 years old and over stay for NZD 40 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 2666 reviews
Cleanliness: 6.96
Service: 8.93
Location: 8.97
Room Quality: 7.92
Amenities: 7.45
Value for Money: 7.91
Food and Beverage: 7.96
Overall Experience: 7.93
W
Wendy solo_traveller nz
7
Pros:

Location is good, staff was really helpful when our room key wasn't working, got a complimentary drink while they fixed the issue

Cons:

The room was pretty expensive for 1 night. Yes we do realize that it was long weekend and we only just booked the day of staying I feel they put prices up knowing that its a long weekend because we have stayed in the exact same room for way cheaper. Not complaining just saying..

2026-06-06 via Nuitee
T
Tiroiaraoi solo_traveller nz
10
Pros:

Good service

2026-06-05 via Nuitee
J
Jaskaran couple nz
10
good
Pros:

good

Cons:

good

2026-06-05 via Nuitee
M
Michael solo_traveller nz
8
Really good. Staff were pleasant and helpful.
2026-06-04 via Nuitee
E
Eileen solo_traveller nz
9
Very comfortable clean and quiet
2026-06-03 via Nuitee
R
Ramsden couple nz
10
2026-06-02 via Nuitee
M
Monique family_with_children nz
8
Came up for a dance competition.
Pros:

Modern, clean, comfortable and loved that there was a restaurant on site.

Cons:

Very limited menu. Wished there were more items on there.
No cereal bowls in the rooms and we needed some.

2026-06-02 via Nuitee
M
Megan solo_traveller nz
9
I would stay again.
Pros:

Very tidy and well laid out with all needed. Clean.

Cons:

The cushions on the bed smelt and pillows to flat. The room had a funny odour. Needed fresh water in the fridge for kettle and drinking rather than getting it down stairs.

2026-06-01 via Nuitee
N
Nigel couple nz
8
2026-06-01 via Nuitee
N
Natalie family_with_children nz
7
It was an oh k stay
Pros:

Was close to get to the mountain, bed lovely to sleep in, room was nice would off been better if weren’t close to the steps

Cons:

The pool , how people didn’t make the choice to be more quite at night times, the fridge was warm not sure if was on

2026-06-01 via Nuitee
F
Fungisai solo_traveller nz
8
2026-06-01 via Nuitee
W
Whittington couple nz
2
Very disappointing.
Pros:

\Nothing really.

Cons:

Only one end of the hotel was open for entry and our room was at the other end - a very long walk!
Made worse by no parking near the door - had to park at the other end of the hotel, so a long walk to entrance, then a long walk to the room. Around 500 metres altogether !
Room was not serviced well, the toilet paper was not replenished, same for coffee.
Walls were very thin - a lot of noise from adjoining rooms, snoring etc.
I was 5 minutes late for breakfast and was turned away.

2026-06-01 via Nuitee
N
Newman63 couple nz
8
Great Location staff are great the room was lovely, highly recommend the breakfast.
Pros:

The room was lovely very clean and in a good location

Cons:

There was a lot of door banging noise from other guests and a sound like a dryer starting very late at night, the dinner menu was a little limited, the breakfast was great

2026-06-01 via Nuitee
K
Kellee couple nz
7
Great stay would stay again if in Tauranga. Thanks
Pros:

Lovely staff all very helpful , clean tidy room .

Cons:

Huge bathroom a pity the toilet is squeezed into the corner .

2026-05-31 via Nuitee
S
Samantha couple nz
1
Poor
Pros:

Rock hard beds with very thin pillows
Buffet breakfast was very limited - not worth it at all
Pool is cold and dirty
Room was like a dark basement flat
Left after first night couldn’t sleep another night on those beds

Cons:

Beds hard
Pool cold
Place very old
buffet was a joke

2026-05-31 via Nuitee
P
Praveen solo_traveller nz
10
Pros:

I liked the location of the hotel. Was good location and allowed me to get to where I needed to get quickly.

Cons:

I thought the windows were a little outdated. Some of the hinges felt weak and so even though the aircon was at full blast, the heat didn't keep for very long. It also took ages to get the heat up and running.

2026-05-27 via Nuitee
K
Kelsie Aylward solo_traveller nz
8
2026-05-24 via Nuitee
L
Lorraine solo_traveller nz
8
Mostly happy with stay
Pros:

Happy helpful staff. Especially helpful Jigni!!

Cons:

I was expecting to be able to have dinner at the hotel on the Saturday night along with my family but this wasn't really going to work as there were 15 of us to celebrate my graduation. The young man on the bar told us it was only him on the dining room and room service. So I was disappointed we had to take our dining experience else where.

2026-05-21 via Nuitee
S
sally-anne solo_traveller nz
8
2026-05-21 via Nuitee
E
Eilish couple au
7
Pros:

bed and size of room was good

Cons:

the bathroom is old and outdated and water goes everywhere from the shower

2026-05-20 via Nuitee