Mercure Tauranga

Hotels
•
Mercure
8 (2686 reviews)
9 Willow Street , Tauranga , nz

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Spacious accommodations
Cons:
Noise issues
Incomplete cleaning
Limited room service options

Categories

Cleanliness
6.96
The room was clean, but there were issues noted with dust and areas needing more attention.
Service
8.93
Staff were described as friendly and helpful, enhancing the overall experience.
Location
8.97
The location was praised for being great and convenient to various attractions.
Room Quality
7.92
Rooms were spacious and comfortable, though some noted noise issues.
Amenities
7.45
Some amenities were lacking, particularly room service and facilities could be improved.
Value for Money
7.91
Guests felt the value was reasonable, but some were disappointed with service choices.
Food and Beverage
7.96
Breakfast received positive remarks, but room service was critiqued for timing and availability.
Overall Experience
7.93
Most guests enjoyed their stay despite some minor issues with cleanliness and noise.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 07:55

Property Description

Convenient Location and Amenities
Hotel Armitage and Conference Centre is ideally situated just a 3-minute walk from Tauranga city centre and a short 10-minute stroll to the stunning beaches of Mount Maunganui. Guests can take advantage of the 24-hour reception and unwind by the outdoor pool with comfortable sun loungers.

Comfortable Accommodation
The guest rooms at this hotel are spacious and well-equipped with a work desk, air-conditioning, and tea/coffee making facilities. For a touch of luxury, the Superior rooms feature a balcony with outdoor furniture, providing a perfect spot to relax and enjoy the surroundings. Stay connected with complimentary WiFi available in the lobby, restaurant, and rooms.

Dining and Event Facilities
Indulge in a delightful dining experience at the refurbished restaurant and bar, offering a diverse menu of quality meals and drinks in a modern setting. With 4 conference rooms available, the hotel is an excellent choice for hosting events or functions for up to 300 guests. Plus, benefit from free on-site parking and room service until 10pm.

To experience the perfect blend of convenience, comfort, and hospitality, book your stay at Hotel Armitage and Conference Centre today.

Important information:

You must show a valid credit card and photo ID upon check in. This credit card must be in the same name as the guest's name on the booking confirmation.

Please note there is a NZD 1 credit card pre authorization required upon arrival to cover incidental charges.

Please note that there is a 3% charge when you pay with a credit card.

All guests must sign the property's Terms of Stay.

Starting from 13 October 2025, essential upgrade works to replace one of our two guest elevators will commence. This project is part of our ongoing commitment to enhancing guest comfort and safety.

During this period, one elevator will be unavailable, and guests may experience noise during standard work hours (9am – 5:30pm). The works are expected to continue for approximately 2 to 3 months.

From 2 February 2026 for approximately three months, we will be installing a brand-new guest elevator. Some noise may occur during working hours on weekdays between 8:30am and 5:30pm. We will do everything possible to minimize disruption during this time.
Thank you for your understanding and for supporting our ongoing efforts to enhance the property.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TRG

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for NZD 20 per person per night when using an existing bed.
    People 12 years old and over stay for NZD 40 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 2686 reviews
Cleanliness: 6.96
Service: 8.93
Location: 8.97
Room Quality: 7.92
Amenities: 7.45
Value for Money: 7.91
Food and Beverage: 7.96
Overall Experience: 7.93
N
Nosheen • family_with_children • nz
8
Comfortable. All in one
Pros:

Breakfast included

Cons:

Slow service

2026-06-27 • via Nuitee
P
Puha • solo_traveller • nz
8
2026-06-24 • via Nuitee
D
Denise • couple • nz
10
2026-06-24 • via Nuitee
C
Charlotte • extended_group • nz
7
Good for the one night.
Pros:

The location was great. Everything was clean and tidy. The staff were very friendly and helpful.

Cons:

The bed was a bit hard.

2026-06-23 • via Nuitee
O
Ollie • solo_traveller • nz
8
2026-06-22 • via Nuitee
T
Tavae • family_with_children • nz
9
2026-06-21 • via Nuitee
S
Samara • couple • nz
10
Pros:

Absolutely love my stay, will definitely be back & the reception staff are so lovely & helpful.

2026-06-21 • via Nuitee
P
Parker • couple • nz
8
Pros:

Breakfast was included in the tariff and was delicious. The location is very central and easy to walk to town. Room was spacious and bathroom newly refurbished and clean. Good shower pressure.

Cons:

The windows could be opened which was good, but being old and single glazed did let in a bit of road noise.
We felt the bed was not comfortable and didn't sleep well. But those where the only two things we found fault with

2026-06-18 • via Nuitee
A
Ash • family_with_children • nz
4
Wouldn’t rush back
Pros:

Good location and handy having the breakfast available downstairs

Cons:

Beds were terribly uncomfortable and very cold, stiff bedding - room was freezing on arrival

2026-06-18 • via Nuitee
T
T1453RMkimm • Couples
6
Mercure Tauranga
Pros:

Great location , nicely renovated , good valve and friendly staff but very disappointing after looking forward to a nice meal and after making our choice from the menu in our room we discovered that most of the meals weren’t available from Friday to Sunday .There was no mention of this on the menu .Also very disappointing that the hotel does not have sky and not available to watch any of the sports we had hoped to watch .Once again there was no mention of the sky being unavailable. Had we known we may have booked another accommodation.

2026-06-17 • via Tripadvisor
L
Lesley • solo_traveller • nz
7
4 nights in Tauranga
Pros:

Nice big rooms entrance was inviting staff at reception were polite and helpful

Cons:

Food was very poor, poor continental breakfast,
Evening meal was only just edible,
Bed was poorly made had to remake the bed ourself each day

2026-06-17 • via Nuitee
K
Kerry • solo_traveller • nz
10
pleasant
2026-06-15 • via Nuitee
E
Emma • solo_traveller • nz
7
2026-06-15 • via Nuitee
T
Travena • couple • nz
10
Pros:

The breakfast was fantastic
The staff were amazing,
We loved everything about the hotel
👍👍👍travena

2026-06-14 • via Nuitee
J
Jeffrey • couple • nz
8
2026-06-14 • via Nuitee
K
Kylie • solo_traveller • nz
10
2026-06-12 • via Nuitee
S
Shaun • solo_traveller • nz
6
The refurbishments have added real value.
Pros:

I enjoyed the breakfast they could offer barista coffee though.

Cons:

The food on the dinner menu does represent the description on the menu.

2026-06-12 • via Nuitee
I
Ian • family_with_children • nz
7
2026-06-12 • via Nuitee
E
Eranga • couple • nz
10
2026-06-10 • via Nuitee
A
Arapeta • solo_traveller • nz
6
2026-06-09 • via Nuitee