Mercure Tauranga

Hotels
Mercure
8 (2725 reviews)
9 Willow Street , Tauranga , nz

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Spacious accommodations
Cons:
Noise issues
Incomplete cleaning
Limited room service options

Categories

Cleanliness
6.96
The room was clean, but there were issues noted with dust and areas needing more attention.
Service
8.93
Staff were described as friendly and helpful, enhancing the overall experience.
Location
8.97
The location was praised for being great and convenient to various attractions.
Room Quality
7.92
Rooms were spacious and comfortable, though some noted noise issues.
Amenities
7.45
Some amenities were lacking, particularly room service and facilities could be improved.
Value for Money
7.91
Guests felt the value was reasonable, but some were disappointed with service choices.
Food and Beverage
7.96
Breakfast received positive remarks, but room service was critiqued for timing and availability.
Overall Experience
7.93
Most guests enjoyed their stay despite some minor issues with cleanliness and noise.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 07:55

Property Description

Convenient Location and Amenities
Hotel Armitage and Conference Centre is ideally situated just a 3-minute walk from Tauranga city centre and a short 10-minute stroll to the stunning beaches of Mount Maunganui. Guests can take advantage of the 24-hour reception and unwind by the outdoor pool with comfortable sun loungers.

Comfortable Accommodation
The guest rooms at this hotel are spacious and well-equipped with a work desk, air-conditioning, and tea/coffee making facilities. For a touch of luxury, the Superior rooms feature a balcony with outdoor furniture, providing a perfect spot to relax and enjoy the surroundings. Stay connected with complimentary WiFi available in the lobby, restaurant, and rooms.

Dining and Event Facilities
Indulge in a delightful dining experience at the refurbished restaurant and bar, offering a diverse menu of quality meals and drinks in a modern setting. With 4 conference rooms available, the hotel is an excellent choice for hosting events or functions for up to 300 guests. Plus, benefit from free on-site parking and room service until 10pm.

To experience the perfect blend of convenience, comfort, and hospitality, book your stay at Hotel Armitage and Conference Centre today.

Important information:

You must show a valid credit card and photo ID upon check in. This credit card must be in the same name as the guest's name on the booking confirmation.

Please note there is a NZD 1 credit card pre authorization required upon arrival to cover incidental charges.

Please note that there is a 3% charge when you pay with a credit card.

All guests must sign the property's Terms of Stay.

Starting from 13 October 2025, essential upgrade works to replace one of our two guest elevators will commence. This project is part of our ongoing commitment to enhancing guest comfort and safety.

During this period, one elevator will be unavailable, and guests may experience noise during standard work hours (9am – 5:30pm). The works are expected to continue for approximately 2 to 3 months.

From 2 February 2026 for approximately three months, we will be installing a brand-new guest elevator. Some noise may occur during working hours on weekdays between 8:30am and 5:30pm. We will do everything possible to minimize disruption during this time.
Thank you for your understanding and for supporting our ongoing efforts to enhance the property.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Mon, Aug 31, 2026 until Mon, Nov 30, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TRG

Location

Guest Reviews

8
Based on 2725 reviews
Cleanliness: 6.96
Service: 8.93
Location: 8.97
Room Quality: 7.92
Amenities: 7.45
Value for Money: 7.91
Food and Beverage: 7.96
Overall Experience: 7.93
H
Harley family_with_children nz
8
2026-09-12 via Nuitee
K
Krissy family_with_children nz
7
Nice place, friendly staff
Pros:

The room was nice and the bed was comfy
Staff were very polite
It was clean

Cons:

We weren’t told until after we booked the pool wasn’t available.
There were kids screaming up and down the hallway from St Kent’s until after 9pm at night
The buffet was very minimal

2026-09-11 via Nuitee
F
Felicity family_with_children nz
10
Pros:

Really nice a lot better then anticipated

Cons:

Public toilets have not been renovated still stuck in the 1960s

2026-09-08 via Nuitee
D
David couple de
8
Pros:

Super Lage und moderne Zimmer

Cons:

Balkontür war kaputt. Man konnte Sie nicht abschließen

2026-09-04 via Nuitee
R
Rosalie and Peter couple nz
10
Had a lovely restful time very comfortable bed and lovely bathroom facilities
Pros:

Everything very acceptable ..lovely and clean and comfortable

Cons:

Breakfast at $36 too expensive.
Even a light breakfast of tea/coffee and toast would be acceptable
For a cheaper price

2026-09-03 via Nuitee
C
Carol solo_traveller nz
4
Too much for too little
Cons:

Reception staff could barely understand or speak English, couldn't get aircon unit to work as batteries were flat, girl came to replace them and then tried to make out like I wasn't capable of operating it. Room was dirty, shower was filthy, glass on shower was white, not clear and pink mould on bottom, no tissues in box, just basic stuff and paid alot for 2 nights , midweek.

2026-09-01 via Nuitee
E
Ernielice solo_traveller nz
7
2026-09-01 via Nuitee
P
Paul couple nz
8
2026-08-31 via Nuitee
J
Jey couple nz
7
Basic facilities for sleep and go type .
Pros:

Clean and spacious

Cons:

Clean and tidy but aged property. Bath room shower old style

2026-08-30 via Nuitee
A
Anna solo_traveller nz
10
2026-08-30 via Nuitee
M
Megan solo_traveller nz
8
Cons:

Not being able to get the restaurant menu that is advertised. Only to be told it is available Monday to Thursday. The Friday to Sunday Menu is not great

2026-08-30 via Nuitee
A
AnnCharlotte couple nz
8
Pros:

Overall good

Cons:

Bathrooms were a bit substandard compared to the rest of the room

2026-08-29 via Nuitee
A
adrian family_with_children nz
7
2026-08-28 via Nuitee
K
Kate couple nz
1
2026-08-28 via Nuitee
G
Gunn couple nz
9
Pros:

Great cooked breakfast

2026-08-28 via Nuitee
M
Melissa solo_traveller nz
8
Great location and staff are friendly, easy to checkin and price was good.
Pros:

We had the studio room, it was a little small and the bathroom was basic, but they are in the process of doing each room up and this room will be done up in time.

Cons:

Room a bit small if you had a couple with a few suitcases, not much space to put them.

2026-08-27 via Nuitee
4
483abil Couples
2
Tired and terrible restaurant
Pros:

Not reburbished, tired and restaurant food terrible. Should not be an Accor more like 3 star has been.

2026-08-25 via Tripadvisor
C
Cameron solo_traveller nz
9
Pros:

Great location, friendly staff

2026-08-24 via Nuitee
R
Reiner George solo_traveller au
8
Pros:

good breakfast, nice staff

2026-08-24 via Nuitee
N
Natalie solo_traveller nz
8
Pros:

Room was clean. Staff were friendly and helpful.

2026-08-23 via Nuitee