Hilton Garden Inn San Antonio Airport South

Hotels
•
Hilton Garden Inn
8.1 (574 reviews)
8505 Broadway , San Antonio , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and spacious rooms
Cons:
Pool access issues
Inadequate cleanliness in some areas

Categories

Cleanliness
7.68
Several comments regarding room cleanliness, including an issue with the bathroom not being thoroughly cleaned.
Service
9.15
Most reviews highlight friendly and accommodating staff, with specific praise for individual staff members.
Location
8.69
Guests frequently noted convenience to airport and nearby attractions.
Room Quality
8.14
Rooms were described as spacious and comfortable, but there were issues with door weight and AC functionality.
Amenities
6.67
Guest disappointment due to non-functioning pool and lack of better amenities that could have enhanced the stay.
Value for Money
8.13
Guests felt that the value was adequate for the rate but were disappointed with additional charges for breakfast and water.
Food and Beverage
7.68
Breakfast was mentioned positively, but there were complaints about lack of complimentary offerings.
Overall Experience
8.65
Overall enjoyment from the stay, but noted some specific irritants that detracted from a great experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 14:57

Property Description

Convenient Location and Amenities
Located just 2.5 miles from San Antonio International Airport, Hilton Garden Inn offers a free airport shuttle service, free WiFi, and an indoor swimming pool.

Comfortable Accommodations
Each guest suite at Hilton Garden Inn features a flat-screen TV, microwave, refrigerator, designer bath amenities, and complimentary coffee for a cozy stay.

Fantastic Facilities
Guests can enjoy a modern gym, business center, The Garden Grill & Bar restaurant, and a 24-hour convenience store at Hilton Garden Inn San Antonio Airport South.

Experience convenience and comfort at Hilton Garden Inn San Antonio Airport South - book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SAT

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 8 per day.

Location

Guest Reviews

8.1
Based on 574 reviews
Cleanliness: 7.68
Service: 9.15
Location: 8.69
Room Quality: 8.14
Amenities: 6.67
Value for Money: 8.13
Food and Beverage: 7.68
Overall Experience: 8.65
C
Chester • couple • us
9
2026-01-31 • via Nuitee
B
Brandon • couple • us
7
2026-01-24 • via Nuitee
A
Albert • couple • us
9
Pros:

I liked the pool and hot tub.

2026-01-19 • via Nuitee
J
Jacqueline • solo_traveller • gb
1
Not good. When I am home I will make a compliant x
Pros:

You couldn’t use the pool which I should have been advised this at booking. I would have cancelled it if I had know. The staff ask me to come down at 3.45 and they would get me a taxi. Went down no one on reception when he did turn up he was rude, said he had turned my taxi away because I never showed up. I said know one told me it was booked I was told to turn up here at 4.45 how was I meant to know. I said I didn’t receive a text telling me. He said you wouldn’t have got a text as your number was international. I said well how would I know. Very rude girl he also spoke to an American lady very rude as well.

2026-01-19 • via Nuitee
P
Pamela • family_with_children • nz
10
2026-01-19 • via Nuitee
C
Charles • family_with_children • us
7
It was just OK. The place looked nice due to your remodel. Good Job.
Cons:

Wasn't crazy about the small / cold indoor pool. Probably will not return because of this. The shower was also designed poorly. You had to reach in to turn on shower but then you got wet from doing so. Drop down curtains in room 414 were not working properly and looked "tacky".

2026-01-19 • via Nuitee
S
Sarah • couple • us
6
Good location near airport and reasonable rates, but would choose different hotel for a longer stay.
Pros:

Above average dinner options - food was quite good and very friendly staff.
Breakfast was good too - pretty good value.

Cons:

Hotel is a little run down. Rooms are pretty spartan, but could use some updates - furnishings and lighting are not in the best of shape, although the bed was pretty comfortable.

2026-01-19 • via Nuitee
M
Matthew • solo_traveller • us
5
everything was ok. I understand about con. but bitten by fleas on my feet is an issue.
Pros:

location to airport

Cons:

I was bitten by fleas in the room.

2026-01-19 • via Nuitee
K
keithbN8558IF • Solo travel
6
Prepare for a cold shower...
Pros:

Main problem is no hot water... even after running for 10 minutes on full hot, the water is barely lukewarm, sort of like the temp of baby formula. Miserable to take a shower.

Staff is very nice and tried to be helpful, but what can you do quickly/easily when the plumbing is faulty?

2026-01-18 • via Tripadvisor
L
Louis • family_with_children • us
10
We were in a hurry up mode this trip. No time for pleasure. The hotel was in a perfect location wi
2026-01-16 • via Nuitee
A
Alvino • couple • us
9
2026-01-16 • via Nuitee
V
Vicente • couple • us
10
The location was excellent, clean and comfortable
Pros:

Excellent location not far from the airport, very clean bed was comfortable and had a good night sleep/

Cons:

Every other hotels that I have stayed had complimentary breakfast, had to go somewhere else for breakfast.

2026-01-16 • via Nuitee
B
Bryan • extended_group • us
9
2026-01-15 • via Nuitee
F
Forrest • solo_traveller • us
10
It was an overall great experience!
Pros:

Quick check-in. Friendly staff. Quick check out! That’s why I always stay Garden Inn

Cons:

N/A

2026-01-15 • via Nuitee
O
OtherGuy21 • Business
4
Dump. Makes Hilton brand look bad.
Pros:

The people here are very nice.

However, the property is a dump and reflects poorly on the Hilton brand. The light switches in the room don't seem to be connected to anything and good luck getting to a light switch in the dark.

It has the saddest hot tub I've ever witnessed with the water not nearly field and the temperature of lukewarm. The pool area really needs some cleaning up and appears to be in the midst of a renovation but I don't see any renovation happening.

The water fountain in the gym is broken.

And just overall, especially in the room, there's some weird empty closet that doesn't have anything in it and it overall feels cramps and low quality. Cheap doors etc

2026-01-08 • via Tripadvisor
A
Alvino • couple • us
10
2026-01-05 • via Nuitee
A
Angie • couple • us
8
It was a nice stay
Pros:

It was conveniently located and the staff was very friendly.

Cons:

I didn’t realize parking was not free. There was a daily rate. I usually stay at Marriott and there is no parking fee. They also didn’t have Netflix.

2025-12-29 • via Nuitee
F
Fernando • family_with_children • mx
10
Gracias a Krystal que nos atendió muy bien!
Pros:

La limpieza y sus espacios

2025-12-29 • via Nuitee
B
Brianna • couple • us
4
Nice hotel but staff wasn’t helpful
Pros:

The property was nice looked clean.

Cons:

In a double queen room we only had 3 towels. I went to ask for more towels and management didn’t give me the towels I asked for then made me stand in the lobby with the dirty towels I took downstairs. After the phone call he handed me laundry bags and told me I had to bag them. Then the next morning we left to start our day and when we got back our room wasn’t made up/picked up and there was no fresh towels so I had to go back downstairs…..

2025-12-22 • via Nuitee
R
Robert • family_with_children • us
10
2025-12-22 • via Nuitee