Hilton Richmond Downtown

Hotels
•
Hilton Hotels & Resorts
8.8 (487 reviews)
501 East Broad Street , Richmond , us

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Children allowed
Pets allowed

Facilities

Free beach shuttle
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Central Location
Clean and convenient
Cons:
Horrible cleanliness
Unorganized management

Categories

Cleanliness
6.1
Multiple reviews mention unsanitary conditions including dust and hair in showers.
Service
10
Some reviews mention excellent service, though there are concerns about management's handling of issues.
Location
10
Positive sentiment for central location mentioned in reviews.
Room Quality
7.1
Concerns about dated and run-down rooms present in several reviews.
Amenities
10
Standard quality for this hotel tier.
Value for Money
8.1
Numerous mentions of disappointment in relation to the cost paid for quality received.
Food and Beverage
10
Standard quality for this hotel tier.
Overall Experience
9.1
Mixed overall experience with significant complaints overshadowing positive comments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 01:54

Property Description

Luxurious Amenities
Indulge in the comfort and convenience of our hotel, offering an indoor pool, hot tub, and well-equipped rooms featuring free WiFi and premium cable TV channels.

Convenient Facilities
Stay productive with our 24-hour business center, fully equipped gym, and on-site convenience store for all your needs during your stay in Richmond.

Dining Options
Satisfy your cravings at our two restaurants, cocktail lounge, and coffee bar, providing a variety of dining experiences without leaving the hotel premises.

Experience the best of Richmond, VA at Hilton Richmond Downtown. Book now for a memorable stay!

Important information:

Please be aware that maintenance is being performed at our property on our water booster skid which will impact the upper floors between July 5, 2022 and July 7, 2022. The repairs will not impact our restaurants, kitchen or laundry facilities. Our pool and spa will remain open.

Please note the restaurant and bar may be closed or offering only limited services until further notice.

The pool and fitness center is currently closed until August 20, 2021 due to renovation. Thanks!Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    Wired internet is available in public areas and charges are applicable.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 41 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 487 reviews
Cleanliness: 6.1
Service: 10
Location: 10
Room Quality: 7.1
Amenities: 10
Value for Money: 8.1
Food and Beverage: 10
Overall Experience: 9.1
K
Kathy • extended_group • us
7
Beds were comfortable, but sheet on mattress was dirty, don’t think it had been changed for stay.
Pros:

Close to venue

Cons:

Front desk check in, some not to friendly

2026-05-02 • via Nuitee
A
Andre • couple • us
2
Don’t “ nickel and dime” your patrons.
Cons:

I was asked to an additional fee to check in a 2:30 pm. This the first time I have ever been pandered in this manner in the 40 years that I have used Hilton properties. If this is the new norm I will go somewhere else!!

2026-04-29 • via Nuitee
L
Leah • family_with_children • us
5
Decent location but terrible customer service
Pros:

Close proximity to the convention center

Cons:

Had a house phone and would not answer after 50 minutes of calling. Then the front desk said we could get late check out at 9 pm at night if we woke up at 7 am to request next day. The front desk said no and had no idea of this rule. Really!!

2026-04-28 • via Nuitee
A
Anthony • solo_traveller • us
6
Good location but didn't feel like it was at all worth the price. The AC especially
Pros:

Rooms are large, spacious. The bed was comfortable

Cons:

The AC was noisy and hard to control. Bathroom was very basic, shower hard to figure out (why does no one want to put "hot"/"cold" on taps anymore?

2026-04-21 • via Nuitee
L
Lassala • couple • pr
6
2026-04-20 • via Nuitee
A
Andrea • extended_group • us
8
2026-04-20 • via Nuitee
A
Ahmed • extended_group • us
9
Cons:

AC, pillows

2026-04-16 • via Nuitee
L
Latasha • couple • us
6
Pros:

Property was very nice.. clean room

Cons:

Customer service

2026-04-14 • via Nuitee
A
Anthony • solo_traveller • us
8
2026-04-12 • via Nuitee
J
Jaclyn • solo_traveller • us
5
Bring very good ear plugs. Staff is beyond lovely.
Pros:

Location

Cons:

Doors slam very loudly. Air conditioning sounds like a train coming into the station. Woken up too many times because of all of the noise.

2026-04-12 • via Nuitee
J
jennifer • solo_traveller • us
1
Disappointing
Pros:

I booked this hotel for the pool and continental breakfast. The pool was closed for the week and it was not advertised that way, and even in the hotel they had the dates wrong. They offered me a refund if I wanted to leave which was kind, but it was too late for my family to move.

Cons:

The pool was closed, I was still able to
Get into the room because only two
Of the doors to
The pool were lableled that it would be closed (from the 8th-13th, it was the 6th). It smelled weird and there were no chairs so I called the front desk who informed me it would be closed. I only booked this as a stop on a long road trip because my kids needed a pool after many hours of sitting. Then the next morning because of low
Occupancy they were only doing menu order breakfast, which took forty minutes as opposed to
The ten I was planning on with a continental grab and go. The food was also gross, very oily eggs, lumpy oatmeal, and chocolate chip pancakes tasted like cardboard. The water that came out of the tap in our room was brown. I could have gotten a much cheaper hotel- definitely not worth it.

2026-04-08 • via Nuitee
• couple • us
10
2026-04-08 • via Nuitee
V
VIRIMAR • solo_traveller • us
4
Not what we expected for what we paid. Continental breakfast not included. Charging $21. And warm bottled water for $3.
Pros:

Location

Cons:

Unfriendly staff

2026-04-08 • via Nuitee
W
Wanda • couple • us
5
I will not be returning nor will I recommend it to anyone else!
Pros:

It was convenient to me for the location we needed to be at 7am!

Cons:

I wasn’t recognized as a member, the water in our room took 15-20 minutes to warm up and there was No microwave!

2026-04-06 • via Nuitee
L
lisasB4136VQ • Couples
2
Terrible customer care. Lied to my face twice
Pros:

Had to update but couldn't on my previous review. Went down this morning to see if they did have hot water in the dining area. Wow, they did. The staff could not be bothered to point me too the hot water or even just go get it for me. Instead they both lied telling me they're is no hot water in the hotel. Here's the photo to prove my point. The entire stay was ridiculous

2026-04-04 • via Tripadvisor
R
rosasW3235PX • Solo travel
8
Wonderful down home hospitality at the breakfast buffet will help start your day on a positive note.
Pros:

Chandra at the breakfast place was very warm and welcoming. I felt like I walked into grandmas’s kitchen.

The rest of the hotel was basic, in fact less than basic in certain areas — no mini bar, no room service, no real glasses to use for drinking or brushing teeth. But Chandra single-handedly replaced my frustration with a breath of down home gracious hospitality.

Very reasonable prices at the restaurants were also a pleasant surprise. And 1 AM close on the weekend evenings helped make a more relaxed winding down process.

2026-03-31 • via Tripadvisor
P
Pamela • solo_traveller • us
9
2026-03-30 • via Nuitee
J
jonesbj3233 • Family • Virginia Beach, Virginia
6
Sadly, this property is not what it use to be
Pros:

As a Hilton Lifetime Diamond Member, I've been going to this Hilton for at least 15 yrs, even when it was a Hilton Garden Inn,  Sadly, this property and the service have gone downhill since new ownership took over in the last 1-2 yrs. The last few times that I have stayed at this property, we've booked a King Suite corner room which are spacious rooms. Unfortunately, both times that we've checked into our room, the room reeks of pet disinfectant, no doubt because of the number of dogs staying there. The smell for so bad, we had to close our bedroom door and cover our noses while sleeping. At one point it felt like we were staying in a Pet Hotel, instead of a regular hotel. If you're going to cater to Pet owners, remember that the majority of your guests don't travel with pets. Secondly, the ice machine on our floor was not working, so we went to the 3rd floor where there was a mildewed towel on the floor in front of the ice machine, where it was leaking water. The microwave next to the ice machine had not been cleaned and had some molded food on the microwave tray.  At one time this hotel had an executive lounge, unfortunately, they closed that 4-5 yrs ago. On our 1st full day for breakfast, we had to wait 17-20 mins because one server called out sick.  When we were there in Jan 26, there was no breakfast buffet one day because it was "Off Season".  Finally, since the COVID years, housekeeping at hotels has been a joke, and this Hilton is no exception. If I'm paying $500-$600 a night for a room, YES, I want housekeeping, unless I tell you otherwise! I should not have to check in at the front desk every morning to see if our name is on the housekeeping list. I personally think this property should go back to just being a HGI, cause at this point they're masquerading as a full service Hilton

2026-03-23 • via Tripadvisor
E
Edward • couple • us
8
2026-03-22 • via Nuitee
M
Micah • couple • us
5
it was ok . Bathrooms were rough
Pros:

location

Cons:

the bathrooms were not clean and the walls had indentations of previous damage

2026-03-16 • via Nuitee