Hilton Richmond Downtown

Wonderful Stay with Exceptional Service! ⭐⭐⭐⭐⭐

We had a wonderful stay at this Hilton in Richmond. The hotel is spacious, spotless, and very comfortable. From arrival, we felt warmly welcomed, and service was consistently professional and friendly: from valet to front desk to the breakfast team.

A special mention to the outstanding concierge, Mr. Benjamin, who is highly professional, proud of his city, and extremely knowledgeable about Richmond. His recommendations greatly enhanced our visit, and it was a pleasure meeting someone so passionate about helping guests explore the city. 💕

Many thanks as well to Ms Tiara and Ms Zee, who made our mornings extra special. Their kindness, care, and exceptional service truly stood out and made us feel right at home.

If you’re visiting Richmond, we highly recommend this Hilton ! and don’t miss breakfast! You may have the pleasure of meeting Tiara and Zee, who will brighten your day.
Thank you 😊

We had a few little issues. An encounter with an untrained associate at check in left us wondering who the heck he was and why they left him to speak to customers.
The AC in our room didn't work and we were moved to another. Easy fix.
The next room was comfortable but there were mens crumpled shorts and underwear in a drawer.
No bag in our ice bucket.
The kicker was when the trash liner broke to discover what looked like vomit on the inside walls of the trashcan.
Not what we come to expect from the Hilton family if hotels.
PLEASE NOTE: the staff we encountered, aside from the one guy was absolutely wonderful.

This past weekend I attended my family reunion at the Hilton in Downtown Richmond. I was surprised to see my former co-worker, Benjamin Ross, as the Concierge. Even in his former job Ben always had a way of making our visitors feel welcome, he did the same for me and my family. He effortlessly coordinated dropping off and picking up some members as he took the rest of us to a museum. He was prompt in picking us up from the museum. During each trip Ben was great in sharing with us interesting facts about Richmond. Another cousin shared how Ben also gave them a great tour of Richmond. He was also helpful in sharing with us places of interest near the hotel. By the way, I am not making my comments just because Ben was a former co-worker. Being helpful is who Ben is and always will be. I also found all the staff I dealt with at the front desk and other areas to be very pleasant and helpful.

Very clean and comfortable.

Ms. Zee was wonderful at the breakfast restaurant. She went out of her way to make sure our children were accommodate, fed and entertained during our meal.

parking

Great location downtown with plety of places nearby within walking distance. The room was comfortable, and the beds were nice to come back to after being out all day. That said, this 5 star review is all thanks to one employee specifically– Zee! She definitely made a very positive impact on our entire family. She was friendly, enthusiastic, and nice to talk to in the mornings while waiting for breakfast to be prepared. Huge shoutout to Zee for the kindness and service!

This hotel is in a great spot in downtown Richmond within walking distance of many establishments. If you're going to a show at Allianz, that's not a bad walk either, about 15m regular pace. The beds were relaxing after a long day, and the room was comfortable as well. BUT this 5 star review is specifically for one of its employees. She was the highlight of our entire weekend stay, and she deserves all the recognition she could possibly have. Zee was so kind and charismatic and such a pleasure to chat with. Thank you, Zee, for the wonderful service!!

Do not stay here! Worst hotel I’ve ever stayed in. It was a bad day as Hilton systems were down so the lines to check in were terrible. The staff was stressed and the whole process took like an hour as they were going up and down the elevators , trying to find rooms for people, not knowing who had checked in and checked out. Finally got checked into our room and it wasn’t even room I reserved, but I did not want to go back downstairs. I’m supposed to have a with two queens oversized and I have a small king room. The shower is disgusting. The shower door does not shut. There is dirt on the towels . And the refrigerator is dripping water all over the carpet and is turned off. You can’t even call down to the front desk as phone lines are even down. Just a terrible experience. I would hope Hilton would be making us up to their customers..

Our Valet Mario was so wonderful! His energy was so positive and really made us feel welcomed. Thank you so much Super Mario!

The hotel's overall location and atmosphere were wonderful! The room and bathroom were very clean. The valet driver, Jason, was very helpful and kind.

The service was EXCELLENT our housekeeper was very attentive to our needs. The room was great as well. Overall I would stay here again and recommend my friends and family.

Zee was exceptional Hannah was great! Inani was great too

Jason was incredibly professional. Jason’s mannerisms are what make nice hotels like this flourish. I travel a lot for work and the valet staff at this hotel are the best I’ve ever seen from professionalism to politeness. Thank you.

Chandra, Jaz and the whole breakfast team were warm and welcoming. You couldn’t help but start your morning with a smile on your face. Thank you

The staff at reception, the car valets and particularly the breakfast staff all delivered great service

We got a very good deal after telling the phone representative about our annual convention. We did not have any issues with our stay and will always stay here if Hilton can give us the special discount like this year.
Moreover, the lady by the name of Zee at the hotel's Starbucks made sure we were taken care of. She went above and beyond to serve us.
Keep up the good work Hilton and Zee!

Rosheen made my stay amazing!!!