Hilton Richmond Downtown

Very nice hotel, high ceiling rooms! Beds nice, pillows fluffy and amenities so nice - standard Hilton quality so very excellent. I was only there to sleep and spent the days at the convention center across the street so these aspects of rest were important.

I am currently waiting 1/2 compensation after calling Hilton guest customer service. I stayed there a Wednesday -Friday in February. Arriving late Wednesday, I noticed right away mold on the bottom shower, yellow on flat pillows, and while the toiletries (shampoo, conditioner, bath wash) hung in the shower, on the counter only had a cheap bar of soap and shower cap. The website said premium toiletries. Valet service was $51, that the hotel said they are not affiliated to. While there was a park and pay across the street for $22 a night, for some reason it would not work for me any hours after midnight.
The next day staying there (Thursday), at 5 p.m. I returned to my room to find it unmade. I did not understand why. I called the front desk for clean towels so I could shower since mine were on the floor, still wet and musty. The towels finally arrived 7:40 at night.
Friday afternoon (third day) I stopped into the hotel room at 3:30 p.m. The room was STILL unmade. I went to the front desk to complain. The front desk (John B.) said the maids were already gone for the day and they were also short of maids. The hotel was also currently only making guest rooms every three days (the other front receptionist said five days) unless guest request. I NEVER WAS INFORMED/NOR TURNED DOWN SERVICE for room cleaning. My room remained unmade the ENTIRE time and because of mold, smelled.
As a hotel guest I pay not just for a place to sleep, but for a comfy and enjoyable clean environment. I believe this was a violation of OSHA and CDC best practices. I complained at the front desk twice, I waited for a manager, but that became an inconvenience since I was working at a conference nearby and could not keep waiting. They never reached out to me. Upon checking out with complaint again, the front desk handed me a Trip Advisor card with their hotel on it to complain instead of resolving, hence calling Hilton customer service. It has been four days with slow compensation of any sort.

Location was close to my meeting

We didn’t have hot water but everyone at the Hilton was very friendly. The reason for 3/5 rating. We appreciated Benjamin Ross for his assistance.

The staff is always above polite and professional. The room was clean. I had sons that went to college in Richmond and I used to stay in this hotel on a regular basis years ago.

We went to a show at The National and the location was perfect!

The hotel was close to to the Library of Virginia.
The hotel had some interesting photos of Miller and Rhodes of Richmond.

I had a very disappointing experience at Hilton Richmond Downtown. The room was far below expectations for a hotel of this brand. There were no basic toiletries provided — the shower gel, shampoo, and other bathroom amenities were either missing or completely empty. Even worse, the bathroom flush wasn’t working properly.

The air conditioning system in the room was also a major issue. It didn’t work at all, and we had to spend the entire night in an uncomfortably hot room with no way to adjust the temperature.

To add to the frustration, our room key didn’t work properly. We had to keep going back and forth just to get into our room.

Overall, this was one of the worst hotel stays I’ve experienced. I expected much better from Hilton and hope these issues are addressed for future guests.

We stayed at the Downtown Richmond Hilton on December 30th for one night in a fairly expensive room, expecting a comfortable and professional stay. What we experienced instead was one of the worst hotel stays we’ve ever had.
The morning after our stay, my wife woke up covered in bites on her arms, legs, back, and chest. At the time, we were genuinely unsure what they were—we have never experienced bed bug bites before and never imagined that would be the cause. After returning home and seeking medical care, a doctor confirmed they were bed bug bites.
When we later reported this to the hotel, the response from staff was appalling. Rather than concern or accountability, we were met with indifference and the question: “Can you prove it?” There was no empathy, no attempt to investigate, and no sense that guest safety mattered. The attitude was dismissive and uncaring from start to finish.
As if that weren’t enough, at 1:00 AM, the fire alarm went off, forcing all guests to evacuate into the cold night while the fire department cleared the building. By the time we were allowed back inside, I was so cold and exhausted that I slept fully clothed—which, ironically, likely spared me from the same bites my wife suffered.
The next morning’s breakfast was another disappointment. The restaurant was out of multiple menu items, the potatoes were cold, and the eggs were slimy. Completely unacceptable, especially after such a stressful night.
Between the confirmed bed bugs, the middle-of-the-night evacuation, the indifferent and accusatory customer service, and the poor food quality, this stay was a complete failure. This was not a budget motel—it was a Hilton charging premium rates, and it did not come close to meeting basic expectations.
We will absolutely be sharing our experience, and I strongly caution others to think carefully before booking here.
Unsanitary. Disorganized. Zero accountability. Never again

Location of it

Excellent room. Mickey outstanding at front desk. Zione very good parking attendant Have stayed here many times pool very nice

Super Mario, valet parking manager, is wonderful! He is conscientious, pleasant, and very capable. We appreciated his help, and he is a true asset to this hotel.

My adult handicapped son loves to attend GalexyCom in the spring. This is a very nice Hilton Hotel. Clean, well maintained and across the street from the Convention Center, so he can easily walk from the convention center to the hotel.
The hotel is well staffed and I especially enjoy the indoor pool.

Clean and comfortable