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Facilities
Property facilities
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Free beach shuttle
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Electric bicycle charging station
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Hot tub/Jacuzzi
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Car hire
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Solarium
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Non-smoking throughout
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Private check-in/check-out
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Shared lounge/TV area
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Board games/puzzles
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Concierge service
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Wheelchair accessible
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Allergy-free room
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Kid meals
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Pet basket
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Key access
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Thermometers for guests provided by property
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Key card access
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Broadcast Live sport events
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Happy hour
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ATM/banking
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Shopping on site
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Self parking (surcharge)
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Free beach shuttle
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Pool sun loungers
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Fitness facilities (surcharge)
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Internet access
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Concerts/live shows
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Private picnics
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Wine release events
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Reception hall
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Japanese garden
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Secured parking
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Garage
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Electric bicycle charging station
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Vegetarian menu options available
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Accessible shuttle
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No accessible shuttle
Review Highlights
Categories
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Property Description
Luxurious Amenities
Indulge in the comfort and convenience of our hotel, offering an indoor pool, hot tub, and well-equipped rooms featuring free WiFi and premium cable TV channels.
Convenient Facilities
Stay productive with our 24-hour business center, fully equipped gym, and on-site convenience store for all your needs during your stay in Richmond.
Dining Options
Satisfy your cravings at our two restaurants, cocktail lounge, and coffee bar, providing a variety of dining experiences without leaving the hotel premises.
Experience the best of Richmond, VA at Hilton Richmond Downtown. Book now for a memorable stay!
Please be aware that maintenance is being performed at our property on our water booster skid which will impact the upper floors between July 5, 2022 and July 7, 2022. The repairs will not impact our restaurants, kitchen or laundry facilities. Our pool and spa will remain open.
Please note the restaurant and bar may be closed or offering only limited services until further notice.
The pool and fitness center is currently closed until August 20, 2021 due to renovation. Thanks!Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Internet
Wired internet is available in public areas and charges are applicable.
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Pets
Pets are allowed. Charges may be applicable.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Parking
Private parking is possible on site (reservation is not needed) and costs USD 41 per day.
Location
Property Accessibility
- Ramp: Yes
- Entrance Door Width: 82
- Entrance Leveled: Yes
- Pet Friendly: Yes
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: Yes
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: Yes
- Elevator Braille Numbers: Yes
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Ramp: Yes
- Entrance Door Width: 82
- Entrance Leveled: Yes
- Pet Friendly: Yes
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: Yes
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: Yes
- Elevator Braille Numbers: Yes
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Braille Room Numbers: Yes
- Noticeable Room Number: No
- Room Door Peephole: No
- Service From TV: No
- Hearing Kit: No
- TV Alarm Clock: Yes
- Accessible Room Connecting Doors: No
- TTY Hearing Speech Impaired: Yes
- Toilet Bathroom Doors Indicator: Yes
- Toilet Grabbing Handles: Yes
- Adjustable Shower Head: No
- Bathroom Emergency Cord: No
- Bathtub Grabbing Handles: No
- Cabin Under Sink: No
- Shower Level Floor: No
- Handrails: No
- Stair Marked: No
- Pool Handrails: No
- Lift In Pool: No
- Spa Wheelchair Accessible: No
- Parking Wheelchair Accessible: Yes
- Public Toilets Emergency Cord: No
- Crouches Cane Impaired: Yes
- Elderly Impaired: Yes
- Electric Wheelchair: Yes
- Hearing Impaired: Yes
- Manual Wheelchair: Yes
- Visually Impaired: No
- Wheelchair Or Scooter Impaired: Yes
- Crouches Cane Impaired Score: 50
- Elderly Impaired Score: 50
- Electric Wheelchair Score: 50
- Hearing Impaired Score: 50
- Manual Wheelchair Score: 50
- Visually Impaired Score: 0
- Wheelchair Or Scooter Impaired Score: 50
Guest Reviews
Location was fantastic, definitely one of the best things about the hotel. Room was good really no complaints about it. We stayed during a volleyball tournament (I believe) so it was sort of loud but not the hotels fault. The parking situation was good valet did a wonderful job, Hayden and Carlos were awesome and very friendly!
Location is very good, breakfast was very mediocre.
Should’ve offered one complementary bottle of water for each room occupant.
The room we stay in was good enough for 2 people.
The room was to far from the elevators, could of been okay to be a little closer.
I want to give a massive 5-star shoutout to Zee from the breakfast staff at the Hilton Downtown Richmond. She is absolutely amazing! Her caring, loving, and attentive way of taking care of guests is unmatched. You can tell she truly loves what she does, and it reflects in her flawless service. She went above and beyond to make us feel at home. I highly recommend management formally recognize her for her excellence!
I absolutely enjoyed my time at the Hilton downtown Richmond. The valet definitely stood out and Super Mario absolutely made me feel taken care with the valet and his staff was absolutely courteous and amazing so was I think Gregory I think he was like luggage handler everyone that I there the staff Absolutely amazing.
Zee was great I do not live here in Richmond I came here for a wedding. The service have been excellent. She really A+ customer service. if I ever come back to Richmond, I will definitely come here because of zee the great customer service.
Location
The room was terrible. Dark and depressing. It had one three foot wide window overlooking a courtyard. The door to the room was broken and wouldn’t close pushed it to left to make it fit in the opening. Someone looked at it the first night. But never fixed it. also room was never cleaned. I guess we had to request that.
Great time in Richmond. Valet was awesome at the Hilton
2nd of six hotels. Room 615 on 6th floor serviced by three lifts. One night stay. WiFi decent. Good sized but poorly lit room with two queen beds. Like an oven at 6:30pm when arrived (81F). Despite endeavouring to cool down, no success. Front desk called for engineer. When returned to room after dinner, still hot and AC was switched off. Returned to front desk and was told AC was broken. Moved to a suite on 6th floor (Room 605) which was much better. Again two beds, bigger room and bathroom. However, Lightweight curtains ripped. Complimentary breakfast also given as an apology. Complaint handled very effectively. AC worked but not very effective as temperature did not drop below 75F all night despite setting it cooler. Breakfast itself was disappointing re quality and choice. Can not recommend based on our experience.
It was so clean and smelled amazing!! The staff was so friendly and helpful, the hotel was super close to the venue I needed to go to!!
Quick check in. Clean room. Breakfast was too expensive and average quality.
Everyone I worked with was very kind! Jason greeted me with a smile at the valet stand bright and early each morning of my stay.
Good location, restaurants on site, clean rooms, comfy beds. Vallet on the more expensive side, but service was awesome, timely, and friendly. I worked with Mario for valet and it was a seamless process.
We had a nice time. The restaurant was good and the bartenders were amazingly helpful. But it was Super Mario who set the tone for our wonderful weekend. He was the first person we talked to and his energy was everything. Thank you Mario for your heartfelt greetings everyday. We will be back again.
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