Hotel Rapallo

Hotels
9.4 (1619 reviews)
Via Santa Caterina d'Alessandria 7 , Florence , it

Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Clean and cozy rooms
Great location near attractions
Friendly staff
Cons:
Poor breakfast quality
Understaffed service during peak times

Categories

Cleanliness
9.98
Guests described the hotel as clean and cozy, contributing positively to the overall experience.
Service
8.95
Service was noted as lacking during breakfast hours due to understaffing and overall lower morale.
Location
10
The location is ideal for exploring the city, being close to main attractions.
Room Quality
9.94
Rooms were described as comfortable and well-maintained, contributing to the overall positive stay.
Amenities
9.47
While some amenities were appreciated, certain items like free afternoon tea were no longer provided.
Value for Money
9.93
The overall value was considered good, though some pricing for drinks was seen as excessive.
Food and Beverage
7.48
Breakfast quality and variety were disappointing, affecting the overall dining experience.
Overall Experience
9.47
Overall experience varied due to service issues and some disappointing amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 19:37

Property Description

Central Location
Hotel Rapallo is perfectly situated in Florence, just a short stroll from the Fortezza da Basso Exhibition Centre and Santa Maria Novella Station. With Florence Cathedral a mere 1 km away, our guests are at the heart of the city's vibrant atmosphere.

Comfortable Accommodation
Each room at Rapallo Hotel offers a cozy retreat with modern amenities. From air conditioning and soundproofing to a flat-screen TV with Sky channels, we ensure a comfortable stay for every guest. The daily room cleaning service guarantees a fresh and relaxing environment.

Delightful Dining Experience
Indulge in our complimentary sweet and savoury buffet breakfast, kick-starting your day in the best way possible. Additionally, enjoy a free afternoon tea and unwind at our American bar, open from 15:00 to 20:00, for a relaxing evening.

Book your stay at Hotel Rapallo now and experience the perfect blend of convenience and comfort in the heart of Florence.

Important information:

When booking more than 5 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FLR

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs EUR 35 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for € 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.4
Based on 1619 reviews
Cleanliness: 9.98
Service: 8.95
Location: 10
Room Quality: 9.94
Amenities: 9.47
Value for Money: 9.93
Food and Beverage: 7.48
Overall Experience: 9.47
R
Raquel family_with_children pt
9
2026-06-12 via Nuitee
J
Joanne extended_group us
10
Pros:

The staff were excellent hosts; the breakfasts were very good and the overall environment felt welcoming and safe. Thank you for a wonderful experience. I also had my laundry done while I was there. Excellent.

Cons:

I loved everything.

2026-06-03 via Nuitee
L
Lauren couple us
10
Pros:

We are a family of five with three adult daughters, the rooms were clean and comfortable. The staff was friendly and helpful. It was close to everything. The breakfast was varied and delicious. We loved our stay!

2026-06-03 via Nuitee
M
Marién couple es
10
2026-06-02 via Nuitee
Z
Zsuzsa couple hu
8
Would stay here again!
Pros:

HR is a very neat boutique hotel in a really good location close to the central market of Florence and also close to the main attractions. The staff was very friendly!

Cons:

We had a room facing the street and on Saturday night we could hear all the noise coming from the street.

2026-05-28 via Nuitee
J
jeoffb2025 Family
10
Step out of the hustle and bustle into the quiet tranquil haven of Hotel Rapallo
Pros:

Hotel Rapallo is perfectly placed to reach most things on Florence, including public transport. It is a quiet tranquil haven in the middle of hectic Florence with plenty of staff quietly on hand to help. The breakfast was excellent, my sister is celiac and there was a good choice of food for her. We really enjoyed our stay here and would highly recommend it.

2026-05-27 via Tripadvisor
L
lindaaO3459IE Couples Boynton Beach, Florida
10
Perfectly located lovely boutique hotel.
Pros:

Excellent boutique hotel - great location! The staff is super helpful, the provided great recommendations for restaurants and handled reservations for us. Lovely breakfast spread.

The hotel was perfect- 10 minute walk to the center of the city, lots of great restaurants nearby. Nicely appointed rooms.

2026-05-24 via Tripadvisor
G
Ginette couple gb
10
Lovely comfortable stay in a convenient location.
Pros:

Lovely Breakfast, a good choice of fresh fruit, pastries, bacon & eggs. Clean and comfortable room.

2026-05-21 via Nuitee
H
Hersh couple ca
10
Pros:

The hotel is very modern with nicely appointed rooms that are very spacious and comfortable. The staff is very friendly and always available to answer questions and offer suggestions. The location of the hotel was close enough to the markets and attractions yet far enough away from the large crowds. The included breakfasts offered a great variety of options and the morning staff was always on hand to make you a fresh cappuccino.

2026-05-14 via Nuitee
D
David couple ca
10
Pros:

Exceptional staff who went above and beyond to make our stay pleasant. Our room was spotless and attention to detail was evident every day. The breakfast, served in a welcoming breakfast room, was delicious and prepared in house. Highly recommend this boutique hotel!

Cons:

Nothing

2026-05-12 via Nuitee
P
Patrícia family_with_children pt
6
Not exactly what you pay for
Pros:

The location was good and some of the staff was really nice. The bed was comfortable.

Cons:

There was a smart tv in the rooms, but it didn’t work as such, it had the netflix and all on the remote but then it didn’t connect to the internet. I called the reception to tell them and the person that was there at the time seemed kind of bothered by the question and just told me that it wasn’t supposed to work 🤷‍♀️

Breakfast was also not good, there wasn’t even fresh fruit.

The bathroom needed some renovations

2026-05-06 via Nuitee
R
Rafi Aliyev solo_traveller az
9
Pros:

Everything

Cons:

Location

2026-05-06 via Nuitee
C
Chen couple jp
9
Pros:

Staffs are just so friendly and helpful!
Beautiful view on the terrace, very clean and cozy, we liked it very much!

2026-05-05 via Nuitee
O
Olivier couple be
8
Pros:

Chambre très propre.
Excellent accueil

2026-05-05 via Nuitee
M
Mauricio couple co
10
Maravillosa experiencia!!
Pros:

Excelente atención y ubicación

Cons:

La ducha muy pequeña!!

2026-05-04 via Nuitee
Y
Yildiz family_with_children hu
10
2026-05-04 via Nuitee
S
superchiz Couples Atlanta, Georgia
10
Great small hotel in Florence
Pros:

Hotel Rapallo was a great find in Florence. It was a good location, clean, quiet, good value with accommodating and friendly staff. I liked that the location was not in the middle of town as it was extremely busy there. The hotel is located right next to a park which made it nice and quiet and removed from the action, but also convenient to walk to the attractions. It was only about 7 min walk to Medici Chapels, 10-15 minute walk to SMN train station. It took about 15 to walk to the Duomo and 20 to walk to Uffizi/Palazzo Vecchio. The room had all the necessities and the online photos were extremely accurate. It was very clean, comfortable and quiet. The breakfast was good, but I did not know you could reserve in advance which I would do in the future as it did get crowded at times. I found the Hotel Rapallo to be a great value that met all my requirements and would stay here again if I am in Florence.

2026-05-02 via Tripadvisor
N
Nassif couple us
10
2026-05-01 via Nuitee
A
Alma couple ch
8
Pros:

location and staff

Cons:

small room and old

2026-05-01 via Nuitee
H
Helen extended_group gb
10
Memorable and will return to this hotel for it's high quality of rooms and service.
Pros:

This is a lovely immaculate boutique hotel a 15 to 20 minutes walk to centre. Service was excellent and breakfast such a good choice of cooked food, continental and pastries. All beautifully presented. Service, comfort and cleanliness excellent. I would highly recommend and go back.

Cons:

Nothing

2026-04-30 via Nuitee