Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Amazing food
Excellent service
Helpful staff
Cons:
Slow check-in
Dated rooms
Room size issues
Inconsistent service issues

Categories

Cleanliness
8
Impeccable cleanliness noted across various areas of the hotel.
Service
9
Exceptional service noted, especially by staff who went out of their way to assist.
Location
8
Great location as mentioned in several reviews.
Room Quality
7
Some reviews noted dated and small rooms.
Amenities
8
Standard amenities provided, consistent for hotels of this class.
Value for Money
7
Mixed reviews on value, with some reviewers feeling it was not worth the money.
Food and Beverage
9
Food quality and variety were highlighted as a standout aspect.
Overall Experience
8
Overall positive experiences shared by many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 05:55

Property Description

Luxurious Italian Architecture

Experience the opulence of classical Italian architecture blended with Indian hospitality at Hotel The Royal Plaza, New Delhi. From Venetian Chandeliers to 24 carat gold leaf work, immerse yourself in Renaissance elegance.

Energy-Health Club Spa & Beauty Salon

Indulge in royal wellness at the Energy-Health Club Spa & Beauty Salon with Ayurvedic massages, a temperature controlled swimming pool, and personalized yoga sessions. Rejuvenate your mind and body with professional trainers and luxurious treatments.

Royal Bistro Brewery

Savor handcrafted beers and exquisite cuisine at the Royal Bistro Brewery. Enjoy panoramic views of the Roman gardens while tasting unique beer flavors brewed by skilled Brew Masters.

Book now to experience the perfect blend of luxury and hospitality at Hotel The Royal Plaza, New Delhi.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DEL

Location

Guest Reviews

8
Based on 1541 reviews
Cleanliness: 8
Service: 9
Location: 8
Room Quality: 7
Amenities: 8
Value for Money: 7
Food and Beverage: 9
Overall Experience: 8
V
Vivek • solo_traveller • in
10
2026-08-08 • via Nuitee
S
Suresh • solo_traveller • in
9
Cons:

Breakfast was the same every day.

2026-08-08 • via Nuitee
C
Callan • couple • gb
6
2026-08-07 • via Nuitee
C
Callan • couple • gb
5
2026-08-07 • via Nuitee
B
Basisth • solo_traveller • in
8
2026-08-06 • via Nuitee
A
Abbas • couple • in
10
2026-08-06 • via Nuitee
A
Abbas • couple • in
10
2026-08-06 • via Nuitee
D
Dr. Sanjeev • couple • in
7
Stay was very comfortable. Food was delicious . Full marks to the property & safe location.
Pros:

Breakfast was delicious. Space also comfortable. Staff very cooperative.

Cons:

Quality of beds. There was sound from within while sitting and changing the side upon lying.

2026-08-05 • via Nuitee
B
Bansal • solo_traveller • in
5
While the hotel looks premium, the quality of service and guest facilitation d
Pros:

Ambience and Infrastructure

Cons:

service and hospitality

2026-08-05 • via Nuitee
P
Project • extended_group • in
4
Service standard, staff training & hospitality need significant improvement to match the ambience
Pros:

We liked the ambience and infrastructure of the hotel. It was clean and impressive. Taste of food was good.

Cons:

We were impressed by the ambience and infrastructure of your hotel; however, the overall service and hospitality did not meet the standards expected from a premium property.

Our key observations are:

Service vs. Ambience: While the hotel looks premium, the quality of service and guest facilitation does not reflect the same standard.
Immediate Restaurant Billing: Being asked to pay immediately after every meal was disappointing. Most reputed hotels allow dining charges to be settled at checkout. This practice gives an impression of a lack of trust in guests.

Basic Room Amenities: The room had only one water glass. When we requested a second glass, we were informed it would be chargeable, which was unexpected for a premium hotel.

Housekeeping: The hand towel was not replaced on the second day, and we were told that replacing it would incur an additional charge. Basic housekeeping services should not require extra payment.

Hospitality: Except for the doorman and one room attendant, we did not encounter any staff who greeted guests with a smile or displayed a welcoming attitude. Hospitality is defined as much by people as by the property itself.

Restaurant Service: The serving etiquette needs improvement. When we requested four sweets for four guests, all were served in a single bowl. We had to ask for separate bowls, which should have been standard practice.

Your hotel has the potential to deliver an outstanding guest experience, but service standards, staff training, and hospitality need significant improvement to match the excellent ambience. We hope this feedback is received positively and helps enhance the experience for future guests.

2026-08-05 • via Nuitee
D
Dinesh • couple • in
8
2026-08-04 • via Nuitee
M
Malik • couple • in
8
2026-08-04 • via Nuitee
M
Milorad • couple • au
10
2026-08-03 • via Nuitee
D
Dhanish • solo_traveller • in
1
One of the worst hotel experiences I’ve had. The room was missing basic essentials such as towels, toothbrush, toothpast
Pros:

One of the worst hotel experiences I’ve had. The room was missing basic essentials such as towels, toothbrush, toothpaste, and slippers. Housekeeping was careless, and we had to repeatedly contact reception for simple requests. The room key card frequently failed, making us walk to the reception several times just to regain access to our room. The service was slow, poorly managed, and disappointing. Definitely not worth the money, and I would not stay here again.

Cons:

One of the worst hotel experiences I’ve had. The room was missing basic essentials such as towels, toothbrush, toothpaste, and slippers. Housekeeping was careless, and we had to repeatedly contact reception for simple requests. The room key card frequently failed, making us walk to the reception several times just to regain access to our room. The service was slow, poorly managed, and disappointing. Definitely not worth the money, and I would not stay here again.

2026-08-02 • via Nuitee
V
Vandana • solo_traveller • in
1
Very bad experience
Pros:

How can i contact u guys
Here one of the manager enter my room without my permission and he had duplicate keys and he enter my room

Cons:

Their is severe security problem over here

2026-07-25 • via Nuitee
J
Jobin • family_with_children • kw
4
2026-07-25 • via Nuitee
M
Mahesh • extended_group • in
10
The stag was
Pros:

Here's a polished version of your review:

I would like to take a moment to appreciate a member of your team, **Diksha**. I'm not sure of her designation, but one thing is certain—she is truly a **star of your property**.

The way she handles guests and manages challenging situations is remarkable. Whenever a guest is upset or faces an issue, Diksha steps in with patience, empathy, and professionalism, ensuring they leave with a smile.

During my stay, after checking in on the **22nd**, I had booked **two rooms for five guests**, but due to a technical issue involving a third-party booking platform, there was confusion with my reservation. The situation seemed quite stressful, but Diksha immediately took charge. She promptly brought the matter to the attention of the senior manager (whose name I unfortunately don't remember), and together they resolved the issue efficiently. Thanks to their efforts, what could have been a frustrating experience turned into a smooth and relaxing stay.

What impressed me even more was that this wasn't a one-off experience. Throughout my stay, I observed Diksha interacting with several other guests. On one occasion, I noticed a guest who was clearly upset. Diksha patiently listened, understood the concern, and handled the situation so well that the guest walked away satisfied.

Employees like Diksha make all the difference in the hospitality industry. She is a true asset to your property, and I sincerely hope her dedication, professionalism, and exceptional guest service are recognised and appreciated. Please convey my heartfelt thanks to both Diksha and the senior manager who assisted me. They made my stay memorable for all the right reasons.

Cons:

The rooms did not have enough sockets to charge the phone

2026-07-25 • via Nuitee
P
Pragnesh • couple • in
4
2026-07-25 • via Nuitee
P
Pankaj • solo_traveller • in
1
Feedback
Cons:

I am extremely disappointed with my stay at Hotel Royal Plaza, Delhi. This was one of the worst hotel experiences I have had.

The problems started right from check-in. I had booked my room for the same day and arrived at the hotel around 9:30 PM. Instead of a smooth check-in, the receptionist spent a considerable amount of time arguing about my booking. It was only after the duty manager intervened and instructed the receptionist to issue my room key that the process moved forward. Despite this, I did not actually receive my room until 11:30 PM, meaning I had to wait nearly 2 hours after arriving. After a long journey, this was completely unacceptable.

Unfortunately, the poor experience continued. After finally checking into my room, I went to the hotel's restaurant for dinner. There was hardly any staff present, and there wasn't even anyone available to serve water. The service was extremely slow, and it took more than 45 minutes for my food to arrive. For a hotel of this category, such service standards are disappointing.

The next morning, my privacy was disturbed in a shocking manner. Someone knocked on my door, and when I did not respond, a staff member simply entered my room without permission. When I questioned him, he said he had come to check whether the room was occupied and whether I had any laundry to give. I find this explanation completely unacceptable. Entering a guest's room without explicit permission is a serious breach of privacy and basic hospitality standards.

Overall, my stay was extremely frustrating and unpleasant. The combination of an unprofessional check-in process, excessive delays, poor restaurant service, and a complete disregard for guest privacy made this a truly disappointing experience. I expected far better from a hotel with this reputation.

I sincerely hope the hotel management reviews these issues seriously, improves staff training, and ensures that no other guest has to go through such an experience.

2026-07-24 • via Nuitee
K
Kunnath • solo_traveller • in
7
Pros:

Very good

2026-07-24 • via Nuitee