The Acura BMK

Dirty toilets, and bedding, will not recommend.
No toiletries and towels provided, below average breakfast

All fixtures are very old and in poor condition. Door lock was not working and staff didn't bothered to correct it. Had to wait for 2 hours outside room to get it fixed.

A small and less unpopular hotel which has been made years ago and has been forgotten. For years there has been no renovation or repair. Everything in the room was old, damaged and rusty. The mini-bar was not cleaned for months at least and was not working. Changing them didn’t work either. Locker in the room was good and for a change, working. The rooms didn’t have any heating installation and India is terribly cold at 5’ C. So this made my stay annoying. On top of that, Expedia reservation was not found by the hotel and even with my printed confirmation the only two young men were reluctant to accommodate me. It took them 20 minutes to accept my reservation. I paid additionally for breakfast dinner but they said they can’t see the dinner included in the booking. So I had to go out for dinner. The location if not that good for walking but is indeed nearby a station. Shops and restaurants are not on walking distance. Breakfast was basic but Ok. Service staff were polite and helpful. No question to come back.

Good stay at Acura BMK. According to the stars given to the hotel, room can be more spacious. Food is good, but they need to have more options for the breakfast. This place is near by metro station & cyber city, so location is good.

Extremely courteous staff with no obvious expectations of a tip. So you feel like obliging. This makes up for the small rooms. Overall value for money.

I really enjoyed my stay while undergoing a physical exam at Medanta Hospital. The staff of the hotel were great and very helpful when I needed to arrange a late check out. The restaurant's food is superb. If I find myself back in Gurgaon I will be back at the Acura.

Room service staff, restaurant staff were all excellent. Except the manger, who wasn't that professional.
Over all the stay was good..

Will never stay and never recommend. Pathetic service.

It was a late check-in, around 2315 owing to a delay in the flight. The kitchens were closed and so was the bar and the only option available were cookies which were avoided. It would have been ideal if they had a 24 hr menu considering that it is a business hotel. A stocked mini bar would have been ideal.
The WIFI credentials need to be given by default and not only on request.
Breakfast was a pleasant surprise and a good spread. Service levels at the restaurant were high.

The hotel hallways stunk and the room carpet had stains all over.
The service during the breakfast buffet was decent.

Actual hotel was fine, however it was hard to describe to tuk tuk or taxi driver and hard to find. When we entered our room it was smelly but dispersed once aircon kicked in. Breakfast was good and faultless for cleanliness. Staff was polite and curteous.

Good business hotel. Easy access. Value for money. Excellent morning omelettes. Only complaint very slow check in and checkout.

I would like to recommend Gaurav Gautam +919717896531 for his help. He assisted with directions to reach the hotel and additionally ensured that the stay was a pleasant one.

Pleasant and comfy

The hotel was perfectly located for our purpose and the staff were friendly and helpful. For some reason, airconditioning in our room didn't work. However, the hotel staff gave us a room heater which worked fine. Breakfast was good and wi-fi worked OK.

I decided to go for a night to get some relief from busy city life. It was a tough time locating the hotel as the location and phone number on expedia is wrong and the hotel staff had no idea about the rose garden even though it was right next to it. it was raining heavily that day. Once I reached , it was surprising to know that the valet was on leave and that I would have to park on my own in heavy rain. But once I got inside the hotel, it got better. I was upgraded to executive room and was offered welcome drink. They had no problem in my request for late check out of 1pm ( I checked in around 10 pm) . The room was nice and big and pretty spacious. The bathroom had a tub and a glass window to the room so that was nice.

Overall hotel is good....but their swimming pool is really very small & in poorly maintained condition...

BAD EXPERIENCE , VERY RUDE STAFF AND THE HOTEL HAD AWFUL SMELL. .

great value for the price. I'd stay here again.

I would rate it as a 3 star hotel instead of 4 cause of following concerns.

In smoking room no way out for smoke as hotel doesn't allow windows to be opened and no exhaust fan or conditioning system.