Royal Hotel

Hotels
8.3 (706 reviews)
Cromwell St , Stornoway , gb

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Luggage storage
Fax/photocopying
Packed lunches
See all facilities

Review Highlights

Pros:
Great location
Delicious food
Friendly staff
Cons:
Limited parking
Some rooms small
Overpriced for some guests

Categories

Cleanliness
8.13
Overall clean but some concerns about room quality.
Service
8.6
Staff were welcoming and first class.
Location
8.94
Perfectly located in the centre of Stornoway with great views.
Room Quality
7.89
Some rooms reported as old-fashioned and small.
Amenities
8.32
Good amenities but need for a lift noted.
Value for Money
7.38
Some guests felt the hotel was overpriced.
Food and Beverage
8.73
Food highly praised as delicious.
Overall Experience
8.4
A lovely stay overall with minor downsides.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:38

Property Description

Historic Charm and Prime Location
Experience the allure of Stornoway's most historic hotel, the Royal, nestled in the heart of the town by the marina. Immerse yourself in the cosy character of the hotel and savor exquisite dining options at the Boatshed Restaurant or the trendy HS1 cafe bar.

Modern Amenities for Business Travelers
Stay connected with complimentary high-speed wireless internet access available throughout the hotel, perfect for business travelers needing a seamless work experience during their stay.

Warm Hospitality and Scenic Views
Beyond the picturesque views of Lews Castle, what truly sets us apart is our genuine Hebridean hospitality. Expect a warm welcome and impeccable service, reflecting the renowned tradition of hospitality in the region.

Book now to indulge in a memorable stay at the Royal Hotel, where comfort, convenience, and hospitality converge seamlessly.

Important information:

When booking for more than 8 rooms different policies will apply:

Full Group and individual Cancellation Policy:

Over 42 days prior to arrival - nil

28 to 41 days prior to arrival - 50% of agreed charge for group numbers booked

14 to 27 days prior to arrival - 75% of agreed charge for group numbers booked

Under 14 days prior to arrival - 100% of agreed charge for group numbers booked

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYY

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.3
Based on 706 reviews
Cleanliness: 8.13
Service: 8.6
Location: 8.94
Room Quality: 7.89
Amenities: 8.32
Value for Money: 7.38
Food and Beverage: 8.73
Overall Experience: 8.4
M
michael • couple • gb
9
Pros:

Excellent hotel, good facilities, and excellent restaurants. Staff were very helpful

2026-01-19 • via Nuitee
D
Dieter • couple • ch
9
2026-01-19 • via Nuitee
S
Susan • couple • gb
4
Not what we expected for the high price that we paid but the staff were very friendly.
Pros:

The view, the restaurant and the size of the bed

Cons:

The en suite facility was very dated and in poor condition. The carpet was covered in crumbs when we arrived .

2026-01-19 • via Nuitee
I
Ian • solo_traveller • gb
9
2026-01-19 • via Nuitee
H
Holly • couple • us
6
Convenient and friendly but this place needs updating
Pros:

The staff at the front desk was kind and helpful. (Bar staff was not as motivated and we waited a long time to place a drink order on the night we arrived).

The bathrooms in both of our rooms were comfortable. It was nice to have access to bath tubs.

Cons:

Room 8 was too close to the air exchange units. We wanted fresh air in our room overnight as it was hot that day but the noise was unpleasant. That room was a real disappointment and we would not have returned the following weekend except that we'd already booked and paid for another room (17), which was better, but still a let down given the cost.

The plastic flowers in the entry area are dusty and tacky. They seem off-brand for a place with what we've heard is the best restaurant in town. We enjoyed our meal at The Boatshed (especially the mussels).

2026-01-15 • via Nuitee
A
Annells • couple • gb
9
Pros:

Friendly welcome as always. We've eaten here even when we haven't stayed here; the restaurant is excellent. I am coeliac, and I am always well looked after.

2026-01-11 • via Nuitee
S
Scott • solo_traveller • gb
10
Love it and will be staying there again soon
Pros:

Lovely hotel, very traditional. Great restaurants

Cons:

Bathrooms need updating

2025-12-09 • via Nuitee
P
Patrick • family_with_children • de
8
Pros:

Perfectly located, spacious room, lovely view

Cons:

Small parking area can become challenging during busy times.

2025-11-01 • via Nuitee
E
Ekko(zelf) • couple • nl
9
Pros:

De kamer met de erker was fantastisch.
Het bijbehorende restaurant is ook prima.

2025-10-29 • via Nuitee
G
Glenn • family_with_children • gb
10
2025-10-29 • via Nuitee
G
Glenn • family_with_children • gb
10
Special as it was your son’s wedding
Pros:

Location

Cons:

Nothing

2025-10-29 • via Nuitee
A
Ali • couple • gb
10
Perfectly located. Very nice hotel
Pros:

Perfectly located in the centre of Stornoway. Option of a cafe or restaurant dining. The staff were friendly and kind. The food was good. Beautiful views across the harbour to the castle.

2025-10-27 • via Nuitee
F
Frederic • couple • fr
9
2025-10-25 • via Nuitee
M
Marissa • couple • gb
10
Amazing place to stay
Pros:

The staff were incredible

2025-10-24 • via Nuitee
A
Alain • solo_traveller • fr
9
2025-10-19 • via Nuitee
D
David • extended_group • au
8
Old fashioned grand hotel in an expensive setting.
Pros:

Quaint older establishment without a lift to the second floor.
Good meals in the restaurant and bistro for dinner and breakfast.

Cons:

Nothing in “the old girl” as staff described it.

2025-10-18 • via Nuitee
C
Chase • family_with_children • gb
10
2025-10-16 • via Nuitee
P
Philfromswansea • solo_traveller • gb
9
Pros:

Tried the restaurant again. The food is out of this world

Cons:

Nothing i can think of

2025-10-15 • via Nuitee
K
Karen • family_with_children • gb
10
2025-10-15 • via Nuitee
G
Goodall • family_with_children • ca
10
Pros:

The management looked after my every need

Cons:

N/A

2025-10-06 • via Nuitee