Royal Hotel

Hotels
8.3 (724 reviews)
Cromwell St , Stornoway , gb

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Luggage storage
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Delicious food
Friendly staff
Cons:
Limited parking
Some rooms small
Overpriced for some guests

Categories

Cleanliness
8.13
Overall clean but some concerns about room quality.
Service
8.6
Staff were welcoming and first class.
Location
8.94
Perfectly located in the centre of Stornoway with great views.
Room Quality
7.89
Some rooms reported as old-fashioned and small.
Amenities
8.32
Good amenities but need for a lift noted.
Value for Money
7.38
Some guests felt the hotel was overpriced.
Food and Beverage
8.73
Food highly praised as delicious.
Overall Experience
8.4
A lovely stay overall with minor downsides.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:38

Property Description

Historic Charm and Prime Location
Experience the allure of Stornoway's most historic hotel, the Royal, nestled in the heart of the town by the marina. Immerse yourself in the cosy character of the hotel and savor exquisite dining options at the Boatshed Restaurant or the trendy HS1 cafe bar.

Modern Amenities for Business Travelers
Stay connected with complimentary high-speed wireless internet access available throughout the hotel, perfect for business travelers needing a seamless work experience during their stay.

Warm Hospitality and Scenic Views
Beyond the picturesque views of Lews Castle, what truly sets us apart is our genuine Hebridean hospitality. Expect a warm welcome and impeccable service, reflecting the renowned tradition of hospitality in the region.

Book now to indulge in a memorable stay at the Royal Hotel, where comfort, convenience, and hospitality converge seamlessly.

Important information:

When booking for more than 8 rooms different policies will apply:

Full Group and individual Cancellation Policy:

Over 42 days prior to arrival - nil

28 to 41 days prior to arrival - 50% of agreed charge for group numbers booked

14 to 27 days prior to arrival - 75% of agreed charge for group numbers booked

Under 14 days prior to arrival - 100% of agreed charge for group numbers booked

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYY

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.3
Based on 724 reviews
Cleanliness: 8.13
Service: 8.6
Location: 8.94
Room Quality: 7.89
Amenities: 8.32
Value for Money: 7.38
Food and Beverage: 8.73
Overall Experience: 8.4
A
Andrew solo_traveller gb
9
Pros:

The staff were excellent. The food was great and my room comfortable and clean.

2026-05-07 via Nuitee
D
Diana solo_traveller au
10
The Outer Hebrides
Pros:

Gorgeous single room

Cons:

Nothing

2026-05-06 via Nuitee
A
Audrey couple gb
8
2026-05-05 via Nuitee
T
Tony couple gb
9
Pros:

Exceptional sea views.
Friendly staff.
Good food.

Cons:

Disabled access signposting misleading as it's through a fire door. You do need to talk to reception first otherwise very good access.

2026-05-04 via Nuitee
D
david couple gb
9
We wanted a hotel to use as a base as we explored both Lewis and Harris and the Royal was a perfect
Pros:

We stayed 5 nights and found the hotel excellent - we had room 6 with a delightful bay window where you can sit and watch the world go by. The breakfasts were excellent and prepared freshly to order. We ate in the restaurant which was excellent. Service was superb from all staff members.

Cons:

Nothing!

2026-05-04 via Nuitee
R
Rod_James couple au
7
2026-05-03 via Nuitee
W
William solo_traveller gb
10
Warm and Welcoming stay
Pros:

Comfortable room in the heart of Stornoway on the harbour front. It has two great restaurants off the reception areas and I found those perfect to spend the evening in.
But most of all the staff were as lovely as you get. In particular I remember Lena and Gillian as being so helpful but everyone was just great and friendly.

2026-04-30 via Nuitee
J
JOHN couple gb
10
2026-04-20 via Nuitee
J
jonreilly solo_traveller au
9
2026-04-17 via Nuitee
H
Helen couple gb
9
Really enjoyed it apart from the food.
Pros:

The rooms and staff were good.

Cons:

The food was poor considering it was so expensive.

2026-04-14 via Nuitee
D
Deb solo_traveller gb
8
Good location , friendly staff and comfortable room
Pros:

Lovely room and really comfortable bed ! Shower was great . Friendly staff and everywhere was very clean

Cons:

Breakfast wasn’t that great but the coffee was good 😊

2026-04-13 via Nuitee
D
DawnMunro4 solo_traveller gb
8
The staff made this stay superb, and there were very few issues to talk about.
Pros:

The bar and restaurant in the hotel were both excellent, the food was delicious although a little pricey, but given the location and the high quality I'd expect to pay a little more.

Cons:

The room was more traditional, they maybe require a bit of investment. Also the bed was a standard double (although I was aware of this at the time of booking) which is a little small for my liking, but comfortable none the less.

2026-04-12 via Nuitee
C
Carol solo_traveller us
10
2026-04-09 via Nuitee
C
chris couple gb
9
2026-04-07 via Nuitee
A
Andrew family_with_children ca
10
2026-04-06 via Nuitee
A
Anne extended_group gb
10
2026-04-04 via Nuitee
R
RUTH couple gb
9
Pros:

food in both restaurants - VERY GOOD.
Friendly helpful staf.

2026-03-30 via Nuitee
P
Paul family_with_children gb
9
Brilliant hotel
Pros:

Really helpful & friendly staff. Big, very clean room with comfy bed, decent shower and good selction of tea, coffee, biscuits etc. Excellent choice and food quality at breakfast, and the food in the hotel restaurant, the Boathouse, was fantastic.

Cons:

£207 per night is a little expensive.

2026-03-30 via Nuitee
P
Paul couple gb
10
Great hotel, location and staff
Pros:

Excellent location. Fantastic food

2026-03-30 via Nuitee
D
Duncan solo_traveller gb
8
2026-03-30 via Nuitee