Caladh Inn

Hotels
7.4 (946 reviews)
11 James Street , Stornoway , gb

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Fax/photocopying
See all facilities

Review Highlights

Pros:
Excellent food options
Friendly staff
Good location
Cons:
Small room size
Pricey for room quality

Categories

Cleanliness
7.81
Most reviews indicated rooms were clean.
Service
8.28
Friendly and helpful staff frequently mentioned.
Location
8.32
Many reviews praised excellent central location.
Room Quality
6.27
Some reviews noted small room size and claustrophobic feeling.
Amenities
6.8
Standard amenities available, but not all were highlighted.
Value for Money
6.26
Some reviews felt it was expensive for what was received.
Food and Beverage
8.31
Highly praised for breakfast and dinner options.
Overall Experience
7.18
General satisfaction with a few aspects needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 00:34

Property Description

Convenient Location
Located just half a mile from Stornoway Lewis Ferry Terminal and less than 3 miles from Stornoway Airport, Caladh Inn offers easy access for travelers.

Dining Experience
Indulge in a mix of traditional Scottish dinners and international cuisine at our restaurants. The Eleven Bar provides a diverse selection of beverages from around the world.

Nearby Attractions
Explore Stornoway town center, visit Stornoway Golf Club, and take a short 5-minute drive to the historic Lews Castle, all within close proximity to the hotel.

To experience the perfect blend of convenience, dining, and local attractions, book your stay at Caladh Inn today.

Important information:

When booking for more than 6 rooms different policies will apply:
Full Group Cancelation Policy:
Over 28 days prior to arrival - nil
14 to 28 days prior to arrival - 50% of agreed charge for group numbers booked
7 to 13 days prior to arrival - 75% of agreed charge for group numbers booked
Under 7 days prior to arrival - 100% of agreed charge for group numbers booked

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYY

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.4
Based on 946 reviews
Cleanliness: 7.81
Service: 8.28
Location: 8.32
Room Quality: 6.27
Amenities: 6.8
Value for Money: 6.26
Food and Beverage: 8.31
Overall Experience: 7.18
C
Catherine • solo_traveller • gb
10
Pros:

Staff were lovely both at hotel a d at number 9 food was lovely would certainly stay here again

2026-05-04 • via Nuitee
I
Ian • couple • nz
7
Pros:

Clean.

Cons:

Poor coffee/tea choice in room.

2026-05-03 • via Nuitee
I
Ian • solo_traveller • gb
8
2026-04-24 • via Nuitee
J
Joanna • solo_traveller • gb
10
Pros:

Clean & comfortable, nice touch with the Harris Tweed, good location, staff friendly & helpful.
Great breakfast.

2026-04-23 • via Nuitee
M
Marian • couple • gb
8
Pros:

Friendly and helpful staff

2026-04-21 • via Nuitee
M
Margaret • solo_traveller • gb
7
Pros:

Great hotel, very convenient to the ferry terminal. Staff were all very friendly and the room was very comfortable.

2026-04-21 • via Nuitee
S
Stuart • extended_group • gb
8
2026-04-17 • via Nuitee
H
H912YTchristophert • Family
4
Urine stained and dangerously bad experience.
Pros:

An appallingly run down and hygienically abysmal hotel.

The rate was farcically high (£189 per night) for what we were provided with. Urine stained sheets and toppers, rusty and dangerous corrosion in the bathrooms and an indifferent and unenthusiastic staff.

This hotel survives solely on the lack of alternative choices for people in stornoway. Thank goodness for air bnb

2026-04-16 • via Tripadvisor
D
Darren • solo_traveller • gb
10
2026-04-14 • via Nuitee
I
Iain • solo_traveller • gb
9
Lovely place to stay
Pros:

Clean and close to the harbour

Cons:

The revolving doors are hard to get through with a big case

2026-04-14 • via Nuitee
C
colin • extended_group • gb
7
Does what it says on the tin!
Pros:

Great location, handy for ferry terminal.
Very comfy single beds in a large twin room. It was disability friendly and brilliant shower. Decor a bit dated but that’s Stornoway for you.

2026-04-14 • via Nuitee
M
micheledoyle57 • Couples • Lanark, South Lanarkshire, Scotland
10
Wee gem in Stornoway
Pros:

Excellent hotel and staff. Kevin is like a conductor of a large orchestra advising his staff, showing by example how it's done . Special shout out to Abigail, Stuart and Livia for making our stay fantastic. Food was outstanding every night thanks to the chef's attention to detail. This hotel is worthy of more than 3 stars

2026-04-07 • via Tripadvisor
D
D9834ZQjohnd • Couples • Lanark, South Lanarkshire, Scotland
10
Stornoway easter26
Pros:

I've just had a 4 night stay at this friendly hotel. Very clean, brilliant location in Stornoway. Warm with great amenities. Special mentions: food well above 3 star hotel quality. Buffet & carvery provided and prepared by professional chefs. Staff all cheery, special mentions for Abigail who was very helpful. Stuart, Livia for their enthusiasm, and like a conductor, manager Kevin, who led by example helping his young staff. Best hotel in Stornoway.

2026-04-07 • via Tripadvisor
M
Mark • family_with_children • gb
5
Pros:

Location to port

Cons:

Price
Staff unfriendly.
Tried checking in at 1.30. Got told no come back 2.30 no offer to store bags or anything and raining.
Came back 2.40 told room still not ready to come back .... We said no and then given another room. Then at 10am housekeeping knocking door to clean etc and we said no check out is 11am and that is when we left

2026-03-31 • via Nuitee
N
Neil • solo_traveller • gb
9
Pros:

Perfect location when straight off the Ferry

Cons:

Nothing

2026-03-29 • via Nuitee
S
sarah • solo_traveller • gb
7
Brilliant staff comfortable stay and handy location!
Pros:

The staff were incredible! Abigail on the front desk was an absolute superstar and helped me out so much! She is brilliant!

Cons:

Room abit small and not very modern.

2026-03-28 • via Nuitee
B
brianc737 • Business • Newport, South Wales, Wales
8
Back again for work.
Pros:

I've stayed here several times for work. Hotel is centrally located a short walk from town centre, harbour, Tescos etc so good location. Staff are excellent & very friendly and the food I found to be of a very high standard. The upstairs, main areas and rooms are it has to be said somewhat dated and probably have their best days behind them so it could do with a revamp but all in all comfortable enough so I will be back, cheers.

2026-03-26 • via Tripadvisor
3
399janise • Solo travel
10
Repeat customer, always pleased!
Pros:

I am a repeat customer, 3 or 4 times now. Hotel and restaurant staff all extremely helpful and pleasant, food good, room clean, comfortable and well equipped. And dog allowed except in restaurant area but you can eat in adjacent airy bar area with dog.

2026-03-22 • via Tripadvisor
N
Norman • solo_traveller • gb
10
2026-03-19 • via Nuitee
T
Thomas • solo_traveller • au
10
Pros:

Easy to get to from the ferry port which was much appreciated after a late night arrival, staff were friendly and professional and the room was amazing

2026-03-18 • via Nuitee