MUR Neptuno Gran Canaria - Adults Only

Hotels
8.7 (1036 reviews)
Avenida 8 de Marzo, 29 , Playa del Ingles , es

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Free

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Nice location
Cons:
Noise from nearby areas
Dated rooms and amenities

Categories

Cleanliness
8.41
Several reviews indicated issues with noise and overall condition, impacting cleanliness perception.
Service
9.38
Multiple reviews praised the friendly and helpful staff.
Location
8.92
Location was highlighted as perfect and well-situated, although some noise issues were noted.
Room Quality
8.37
Room quality was mentioned favorably, but some rooms were viewed as dated.
Amenities
8.4
Some amenities like the gym were described as subpar and outdated.
Value for Money
8.86
Generally seen as good value, though some reviews expressed concerns about declining quality.
Food and Beverage
8.41
Breakfast was generally good, but dining received mixed reviews.
Overall Experience
8.88
Overall experience was generally positive with joyful stays but tempered by some criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:04

Property Description

Luxurious Adults-Only Hotel

Modern Rooms with Balconies
All rooms at Neptuno feature free Wi-Fi, satellite TV, and a private balcony. Enjoy the comfort of air-conditioning and the convenience of a hairdryer in the bathroom.

Relaxing Spa and Entertainment
Indulge in the hotel's spa facilities including a sauna, Turkish bath, and gym. The heated swimming pool is perfect for a dip year-round, and live music at the bar adds to the vibrant atmosphere.

Convenient Amenities and Services
Benefit from a 24-hour reception, tour desk, and free on-site parking. Explore the area with ease by renting a car, or perfect your swing at the nearby Maspalomas Golf course.

Book your stay at Neptuno now for an unforgettable adults-only getaway.

Important information:

Please note that full payment of the reservation is due upon check-in. Guests with a nonrefundable rate must paid the remaining 50% of the reservation upon arrival.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LPA

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.7
Based on 1036 reviews
Cleanliness: 8.41
Service: 9.38
Location: 8.92
Room Quality: 8.37
Amenities: 8.4
Value for Money: 8.86
Food and Beverage: 8.41
Overall Experience: 8.88
T
Thomas • solo_traveller • be
8
Pros:

De poetsvrouwen die de kamers deden waren altijd heel vriendelijk

Cons:

Ik was mijn gsm lader vergeten en die was nergens te vinden wa ik een beethe vreemd vind

2026-02-14 • via Nuitee
H
Hildur simonardottir • solo_traveller • is
5
2026-02-14 • via Nuitee
C
Craig • couple • pt
9
Pros:

Location.

2026-02-08 • via Nuitee
S
Sascha • couple • de
4
Ok ohne Anspruch mit den Zimmer
Pros:

Die Lage ist sehr gut das Frühstück ist super das Hotelgebäude ist schön.

Cons:

Zimmer ist in den Jahren gekommen wir hatten einzelbetten gebucht haben dann ein Doppelzimmer bekommen mit mini Bett man versprach uns bei der Beschwerde sie würden das Bett umbauen das es größer wird das ist aber leider nicht passiert. Sauberkeit? Für das Preis Leistung Verhältnis.

2026-01-31 • via Nuitee
J
Jouni • couple • fi
9
2026-01-30 • via Nuitee
J
Jonathan • couple • ie
10
lovely staff, spotlessly clean, accommodating no matter the request
Pros:

Beautiful pool area, pool bar restaurant bar, location close to bars, restaurants, shops, everything to hand

Cons:

na

2026-01-27 • via Nuitee
D
David • couple • gb
7
It was ok
Pros:

Location

Cons:

Food could have been better

2026-01-25 • via Nuitee
C
Cristian • couple • ro
10
Să aveți grijă mare când faceți duș !!!!!
Pros:

Personalul ESTE calificat și de înaltă ținută profesională . La restaurant se evidențiază o doamnă care este bucuria oamenilor care intra și mânca acolo . Nu-i cunosc numele de familie doar că toată lumea o știe de Maria. ESTE o femeie energică cu părul alb grizonat și care are un zâmbet pentru fiecare om care într-un restaurant un salut frumos pentru fiecare om care intră restaurant și o vorbă bună de mângâiere. De multă vreme am vrut să scriu asta ! Felicitări Maria ! Să trăiești mulți ani și să ai oameni buni și valoroși lângă tine , așa cum ești tu !

Cons:

Apă caldă este o problemă !!!! Mare !!!!!! La duș fluctuează fără nici o periodicitate apa fierbinte , cu care de multe ori te arzi !!!!! Îți poate cauza răni !!!!!!!! Este foarte periculos ! Și ar trebui remediată problema asta cu care mă întâlnesc de multă vreme , fiind un constant oaspete în acest hotel !!!!
Rezolvați problema apei de la dușuri !!!!!!!!

2026-01-21 • via Nuitee
S
Stephen • solo_traveller • ae
9
2026-01-20 • via Nuitee
C
Cristina • solo_traveller • es
7
2026-01-20 • via Nuitee
I
Isa • couple • nl
9
2026-01-19 • via Nuitee
A
Andrea • couple • es
10
Increíble
Pros:

El personal

Cons:

Me gustó todo

2026-01-19 • via Nuitee
J
john • couple • ie
10
Pros:

Excellent staff service
Great value
Great location

Cons:

Nothing
Our stay was 5 star

2026-01-17 • via Nuitee
J
John • solo_traveller • gb
7
Just what I needed, relaxing, recharging and refreshing
Pros:

Very friendly staff, great location, value for money,

Cons:

Some noisy guests especially late at night and first thing in the morning banging doors etc .. also people reserving some loungers with towels first thing in the morning and then they don't surface and use the sunbeds until after lunch that's ridiculous

2026-01-12 • via Nuitee
A
Alun • solo_traveller • gb
7
expensive for what was provided
Pros:

the cleaner was awesome

Cons:

room was too cold and air con could not heat it.

2026-01-12 • via Nuitee
P
Paul • solo_traveller • be
9
Pros:

Personnel agréable et professionnel.

Cons:

De ma chambre ont entendait assez fort la machinerie (piscine ou climatisation ?). Mais j'ai pu dormir quand même...

2026-01-08 • via Nuitee
K
Karsten • solo_traveller • de
10
2026-01-08 • via Nuitee
C
carlos • couple • es
10
2025-12-30 • via Nuitee
R
Ronald Ortiz-Soto • solo_traveller • de
10
Pros:

Ich war sehr zufrieden

2025-12-28 • via Nuitee
D
Devlin • solo_traveller • nl
6
Redelijk hotel voor een kort verblijf.
Pros:

Ontbijt was prima en het personeel was vriendelijk en behulpzaam.

Cons:

Kamers zijn gedateerd, koffiemachines regelmatig defect en de gym was ondermaats. Toestellen zijn verouderd, deels stuk en vies.

2025-12-28 • via Nuitee