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Facilities
Property facilities
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Ironing service
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Car hire
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Sauna
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Massage services
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Currency exchange
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Hammam
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Karaoke
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Non-smoking throughout
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Shared lounge/TV area
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Board games/puzzles
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Shuttle service (additional charge)
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Heated pool
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Evening entertainment
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Adult only
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Outdoor furniture
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Fruits
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Shallow end
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Steam room
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Beauty Services
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Thermometers for guests provided by property
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Key card access
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Snack bar/deli
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Golfing on site
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Games
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Housekeeping on request
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Concerts/live shows
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Wine release events
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Reception hall
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Exercise/lap pool
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Secured parking
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Swimming nearby
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Water tubing nearby
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Hosted evening meal (reserve)
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Vegetarian menu options available
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Adults-Only Hotel
Modern Rooms with Balconies
All rooms at Neptuno feature free Wi-Fi, satellite TV, and a private balcony. Enjoy the comfort of air-conditioning and the convenience of a hairdryer in the bathroom.
Relaxing Spa and Entertainment
Indulge in the hotel's spa facilities including a sauna, Turkish bath, and gym. The heated swimming pool is perfect for a dip year-round, and live music at the bar adds to the vibrant atmosphere.
Convenient Amenities and Services
Benefit from a 24-hour reception, tour desk, and free on-site parking. Explore the area with ease by renting a car, or perfect your swing at the nearby Maspalomas Golf course.
Book your stay at Neptuno now for an unforgettable adults-only getaway.
Please note that full payment of the reservation is due upon check-in. Guests with a nonrefundable rate must paid the remaining 50% of the reservation upon arrival.
Property Policies
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Parking
Free public parking is possible on site (reservation is not needed).
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Children and extra bed policy
Children are not allowed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are not allowed.
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Internet
WiFi is available in the hotel rooms and is free of charge.
Location
Guest Reviews
Locația
Apă caldă care uneori vine cu un jet fierbinte , de nedescris!!!!!😓
The hotel is situated in a nice area, close to shops and the highway is easily accessible. They have own parking which you can use if there is space available, if not you can find some parking spots in the nearby streets. The place was clean, but what made the difference was the staff. Each and every of them very helpful and ready to assist with any issues you might have. Staff is the reason not to give lower score.
The building itself is more than 50 years old and definitely far away from the current standards, but it's okay. Rooms are clean, though quite outdated with insufficient number of outlets. Bathroom is of a good size, though having a bathtub is only a hassle as you can slip and trip over. There was no liquid soap near the sink which is inconvenient. I went for the all-inclusive option, which honestly is not worth the money. If you expect Turkish or Black see all-inclusive style with plenty of dishes for each meal, you'll be disappointed. The variety of foods was quite limited, but the quality was satisfactory. The meat and seafood were quite good. Lunch was on menu and the menu is the same every day. For dinner the only change was the type of meat or sea food that would be available and cooked for you on the moment. There was construction going on in one of the nearby rooms and the noise was disturbing. The room I was given was facing the service path of the hotel and since the windows were not closing firmly, street noise from the garbage truck was coming directly into my room at 6 a.m. My balcony was facing East which made it really challenging not to get sunburn as there was no umbrella of any kind. If you want a real all-inclusive go elsewhere.
El personal nos pareció encantador, cercano, amables y muy atentos, podría mencionarlos a todos, Carolina en recepción, Vicente, Sonia, Daniel, Paco Navarro, Miguel Romano (nos reímos mucho con él), Carolina... todos hicieron una estancia muchísimo más agradable. Estaba todo muy limpio, el buffet muy variado y bueno.
Que no nos avisaron con antelación de que habían obras en el hotel. Cogimos una sola noche para desconectar y el sábado cuando estuvimos en la piscina no pudimos descansar, el ruido de las obras fue muy desagradable y a veces no podíamos ni conversar. Si nos hubieran comunicado lo de las obras, no nos hubiéramos alojado en el hotel. Fue una falta de respeto y consideración hacia nosotros y el resto de clientes.
The staff is incredible. They were always very helpful. The food was incredible as well. Location is wonderful and the rooms are spacious.
Tutto
Niente
Sehr freundlich und sauber
Ich habe nichts Negatives
The location is so convenient…the staff are so nice and friendly and especially Jeorge,Maria and Naima.
I would definitely recommend it!
People were very nice and friendly! Especially I had one cleaning lady on my third floor that always was complimenting me and saying nice things! Love her positivity! Also pool was really nice as well. I didn’t spend much time in hotel cause of other activities on the island
die Lage, das Essen.
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Staff very friendly, breakfast and dinner good, lunch excellent, room comfortable and clean
Only had BBC2 and Channel 5 English tv channels. Would be great if they also had BBC1 and ITV
C’était mon 4e séjour dans l’établissement. J’aime beaucoup cet hôtel.
Il y a eu des nuisances sonores dûes à des clients très irrespectueux, et l’attitude de l’hôtel et sa réaction ont été assez méprisantes, en particulier de la part du directeur de l’hôtel. En plus il y avait de gros travaux dans plusieurs chambres, ce qui ne permettait pas de se reposer dans la journée: coups, perceuses etc.. Aucune compensation substantielle n’a été proposée par l’hôtel. Une expérience globalement décevante pour un ****. Les alternatives ne manquent pas dans cette catégorie d’hôtel et de prix dans la même zone!
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