Share this hotel
Facilities
Property facilities
-
Fitness facilities
-
WiFi available
-
Free WiFi
-
Parking
-
Free Parking
-
Non-smoking rooms
-
Air conditioning
-
Fitness center
-
Swimming pool
-
24-hour front desk
-
Restaurant
-
Room service
-
Terrace
-
Lift / Elevator
-
Laundry
-
Luggage storage
-
Airport shuttle
-
Safety deposit box
-
Bar
-
Fax/photocopying
-
Tour desk
-
Golf course
-
Soundproof rooms
-
Ironing service
-
Meeting/banquet facilities
-
Car hire
-
Sauna
-
Dry cleaning
-
Massage services
-
Games room
-
Spa/wellness center
-
Currency exchange
-
Hammam
-
Karaoke
-
Non-smoking throughout
-
Outdoor pool
-
Sun terrace
-
Daily housekeeping
-
Designated smoking area
-
Accessible parking
-
Airport shuttle (additional charge)
-
Shared lounge/TV area
-
Board games/puzzles
-
Shuttle service (additional charge)
-
Special diet menus - on request
-
Snack bar
-
Heated pool
-
Evening entertainment
-
Adult only
-
Water slide
-
Outdoor furniture
-
Wine/champagne
-
Airport drop off
-
Airport pick up
-
Fruits
-
Shallow end
-
Steam room
-
Beauty Services
-
Shuttle service
-
Staff adhere to local safety protocols
-
Laundry washed per local authority guidelines
-
Guest rooms disinfected between stays
-
Cleaning standards that are effective against Coronavirus
-
Physical distancing rules followed
-
Hand sanitizer in guest room and key areas
-
Cashless payment available
-
Fire extinguishers
-
First aid kit available
-
Sanitized tableware & silverware
-
Contactless check-in/check-out
-
Guests can opt-out any cleaning services during stay
-
Shared stationery like menus, pens are removed
-
Guest room sealed after cleaning
-
Property cleaned by professional cleaning companies
-
Physical distancing in dining areas
-
Food delivered to guest room
-
CCTV outside property
-
CCTV in common areas
-
Process in place to check health of guests
-
Access to health care professionals
-
Screens / Barriers between staff and guests for safety
-
24-hour security
-
Delivered food - securely covered
-
Thermometers for guests provided by property
-
Breakfast takeaway containers
-
Key card access
-
Live music/performance
-
Themed dinner nights
Review Highlights
Categories
Please Log In
This action requires an account to continue. Please log in or create an account in order to proceed with your booking.
Error
Property Description
Luxurious Adults-Only Hotel
Modern Rooms with Balconies
All rooms at Neptuno feature free Wi-Fi, satellite TV, and a private balcony. Enjoy the comfort of air-conditioning and the convenience of a hairdryer in the bathroom.
Relaxing Spa and Entertainment
Indulge in the hotel's spa facilities including a sauna, Turkish bath, and gym. The heated swimming pool is perfect for a dip year-round, and live music at the bar adds to the vibrant atmosphere.
Convenient Amenities and Services
Benefit from a 24-hour reception, tour desk, and free on-site parking. Explore the area with ease by renting a car, or perfect your swing at the nearby Maspalomas Golf course.
Book your stay at Neptuno now for an unforgettable adults-only getaway.
Please note that full payment of the reservation is due upon check-in. Guests with a nonrefundable rate must paid the remaining 50% of the reservation upon arrival.
A deposit may be required at the property.
Property Policies
-
Parking
Free public parking is possible on site (reservation is not needed).
-
Children and extra bed policy
Children are not allowed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are not allowed.
-
Internet
WiFi is available in the hotel rooms and is free of charge.
Location
Guest Reviews
Todo!
Отель хорошо расположен .
Балкон и лестница близко , любой может проникнуть в номер при желании . Старый отель требует ремонта . Очень неудобная кровать и подушки .
Struttura abbastanza grande , un po tutto datata dalle camere ai servizi e accessori, ma tenuta bene nel complesso. Punti forti: posizione comoda a tutto e piscina grande. Staff gentile e disponibile. Reception h24. La camera risulta carina, pulita e confortevole munita di terrazzino molto spazioso con stendino estraibile. Silenziosa nonostante sia ridosso del centro commerciale yumbo con locali e musica alta. Ho apprezzato la vista piscina. Bagno rinnovato con kit benvenuto, ampia doccia e bidet. Servizio di cambio asciugamano giornaliero. E’ presente un piccolo frigo , bollitore e cassaforte. Non ho fatto uso ma ho notato sia presente anche il servizio lavanderia. C’è una piccola palestra interna nel interrato e una piccola sauna esterna vicino al bar . La piscina decisamente meritevole con ampio spazio di lettini prendisole con telo giornaliero inclusi. Colazione buona e variegata. Una buona struttura.
La struttura e’ datata ma si presenta bene senza grosse criticità, ma ho trovato nel complesso il Rapporto qualità prezzo un po elevato, andrebbe svecchiata al fine di allineare standard e prezzi. Ho trovato che la colazione avesse anche troppi prodotti a buffet, personalmente offrirei un po meno prodotti alzando la qualità degli stessi. L’età media un po elevata dei clienti.
The staffnithing
Boa localização! Limpeza impecável.
Ambiente calmo na piscina. Espreguiçadeiras suficientes. Temperatura da água da piscina adequada.
Simpatia dos funcionários.
Acesso directo ao Yumbo, numa porta traseira.
Pouca variedade de comida no jantar.
The hotel is very out dated..needs a good upgrade..food is not good..ended up going out every night..pizza from the day bar was frozen...not much choice.. can get water from the day bar for ure room..cleanliness in rooms is average..the noise from the yumbo is unreal but what do u expect being so close to it..
Entering the hotel there is noone to help with luggage and there is 9 steps down to foye...then a further 8 steps to reception..best leaving luggage in foyer..
Oh what and another 8 steps down from main street
Cleaners do come in everyday
Staff are nice
But the hotel its self is not a recommendation from myself..if u smoke they do have smoking areas at the side..not allowed to vape at the pool..but for the size of the pool.. what's the problem as smokey area is right next to the pool anyway ..
Standard rooms look on to the side of the hotel. Up grades onto the pool...so no difference really all rooms are standard just the view..
Shower takes a good 10mins for shower to heat up then roasting to freezing in seconds
Second time at this hotel and not disappointed. Food lovely especially the lunch. Location perfect, right by the Yumbo centre and about 10mins walk to the beach. But above all this it's the staff which make this hotel a great place to stay.
Wonderful hotel. Everything was perfect. Location, cleanliness, pool, service 10/10.
The fact that it’s adults only is also a plus. Wouldn’t hesitate to return. Loved it 🥰
El servicio de profesionales. Unos empleados que se convierten en tus mejores aliados. Personal execpcional.
Been here many times but the standards seem to be dropping. Fast. It was once a nice 4 star Hotel in a great location. The location remains great but the Hotel is tired and needs major refurbishment. It is now a very expensive hotel for little in return. The food is mediocre at best and very very repetitive. The staff appear tired and disinterested. Think this will be the last time for me.
Hotel is really nice.
Some of the older staff were ignorant. And food was average.
Property was clean and kept up at all times.
None
La amabilidad del personal, la comodidad de las habitaciones y las instalaciones en general
Personnel très gentille, chambre très propre.
La piscine était un peu froide
Ubicación, desayuno, personal
I have been to this hotel once before and I can say I and my partner really enjoyed it, we booked with Jet2 as last time but this time, from the airport and the hotel we were not impressed. Firstly we ordered special assistance all fine the English end but nothing the other end, also we upgraded the room at the hotel but had to be told by another guest that there would be building work carried out while we were here, I think this is very unprofessional.
Staff exceptional. Food choice during the day was great. High standards
Your guide to the flawless travel experience
Popular Countries
Get our app
