Holiday Inn Hotel & Suites Memphis-Wolfchase Galleria by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.5 (958 reviews)
2751 New Brunswick Road , Memphis , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Lift / Elevator
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Squeaky bed
Broken light switch
No complimentary breakfast
Overcrowded pool

Categories

Cleanliness
7.89
Several reviews mentioned issues like a broken light switch, a cracked shower head, and mold in the shower.
Service
9.36
Many reviews highlighted friendly and helpful staff, contributing to a positive experience.
Location
9.4
The location received consistent praise for its proximity to stores and events.
Room Quality
8.35
Rooms were generally described as clean and comfortable, with some minor issues noted.
Amenities
7.88
Complaints about inadequate amenities like the lack of complimentary breakfast had a negative impact.
Value for Money
8.84
Some reviews mentioned charges for breakfast which detracted from the perceived value.
Food and Beverage
7.39
Breakfast was charged extra this time, contrasting with previous stays where it was included, affecting value perception.
Overall Experience
8.86
Overall positive experience despite some complaints, with many satisfied guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 15:11

Property Description

Spacious Guestrooms with Free Wi-Fi
Enjoy comfortable accommodations with complimentary wireless internet access in our non-smoking hotel in Memphis.

Fitness Centre and Indoor Swimming Pool
Start your day with a workout in our 24-hour fitness centre or take a relaxing swim in our indoor pool.

Convenient Location
Explore popular attractions like the Memphis Zoo, National Civil Rights Museum, and Graceland, all just a short drive away. Plus, discover nearby shopping centers and restaurants for your convenience.

Book your stay at Holiday Inn Memphis-Wolfchase Galleria today for a memorable experience!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

For any Room Including Breakfast: The rate includes a voucher redeemable for breakfast in the hotel restaurant. Limit $20 per room per day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEM

Property Policies

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    People no matter the age stay for US$0 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 958 reviews
Cleanliness: 7.89
Service: 9.36
Location: 9.4
Room Quality: 8.35
Amenities: 7.88
Value for Money: 8.84
Food and Beverage: 7.39
Overall Experience: 8.86
K
Kierra • couple • us
10
I had an amazing stay!
Pros:

The property was all around very good it was easy to find parking, the staff was amazing each time I had to go to the front desk. Housekeeping also was amazing they came around asking if we needed more towels.

Cons:

N/A

2026-03-28 • via Nuitee
J
Julio • couple • us
6
2026-03-25 • via Nuitee
T
Tierra • family_with_children • us
10
2026-03-20 • via Nuitee
E
ebony • solo_traveller • us
9
Pros:

It’s always clean.

2026-03-20 • via Nuitee
T
TG • family_with_children • us
10
2026-03-19 • via Nuitee
C
Christian • family_with_children • us
10
2026-03-13 • via Nuitee
A
Alma • couple • us
8
2026-03-09 • via Nuitee
병덕 • family_with_children • kr
1
Pros:

위치가 좋습니다.

Cons:

결제가 지금까지도 원활히 이루어지지 않고 있습니다. 빨리 해결이 되었으면 합니다. booking.com에서 결제한 금액 대로 결제가 되고 있지 않습니다.

2026-03-04 • via Nuitee
J
JaQuita • couple • us
8
2026-03-01 • via Nuitee
B
Bonita • couple • us
6
2026-02-23 • via Nuitee
M
Michael • solo_traveller • us
5
2026-02-11 • via Nuitee
M
Michael • family_with_children • us
1
My kid got hurt
Cons:

We made our reservations in advance and when we got there, they mistakenly check somebody else in under my name into my room. Ended up, putting us in another room that I had to pay extra for andA plug outlet was hanging out of the wall and shocked my 5 year old ,

2026-01-30 • via Nuitee
D
Danielle • family_with_children • us
10
2026-01-29 • via Nuitee
S
Shimeko • couple • us
8
Convenient
Pros:

The Rep and manager were especially nice, helpful, and friendly. I wanted a room with a view and he went through his system and hooked me up!! Thanks!!

Cons:

No complimentary breakfast!!
It had was an additional cost!!

2026-01-20 • via Nuitee
L
Laila • family_with_children • us
10
2026-01-20 • via Nuitee
A
Angel • family_with_children • us
10
2026-01-19 • via Nuitee
R
Reagan • couple • us
10
2026-01-19 • via Nuitee
B
Brandolyn • couple • us
10
2026-01-19 • via Nuitee
K
Kiara • couple • us
10
Wonderful
Pros:

Everything

Cons:

N/a

2026-01-19 • via Nuitee
Y
Yvette • family_with_children • us
10
2026-01-19 • via Nuitee