Astoria Plaza

Hotels
8.4 (755 reviews)
J. Escriva Drive , Manila , PH

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent, frequently praised breakfast buffet
Friendly, helpful and attentive staff (named recognition)
Spacious suites with kitchen and living areas; free upgrades reported
Convenient location near major shopping malls and shuttle service
Good in-room amenities (AC, large TVs)
Overall positive guest experience and repeat-booking intent
Cons:
Slow and congested elevators; some elevators reported broken
No air conditioning in corridors/hallways leading to hot waiting areas
Small lobby causing crowding during check-in/check-out
Occasional maintenance/cleanliness issues (cockroaches sighted, doorknobs not locking, dirty exterior windows)
Long waits for check-in/check-out and some slow food order service
Swimming pool reported as not working

Categories

Cleanliness
7.6
Generally reported as clean in many reviews, but isolated issues noted (sighting of cockroaches, exterior window cleaning needed, doorknob/lock concerns) that lower perceived cleanliness slightly.
Service
9.3
Staff repeatedly praised as friendly and helpful (explicit shout-outs to front desk staff like Josh, free upgrades, accommodating service for events), consistently a strong positive across reviews.
Location
8.8
Location frequently mentioned as a plus — close to Megamall and Shangri‑La, shuttle to shopping mall and generally convenient for guests.
Room Quality
7.8
Rooms and suites described as spacious with kitchen/living areas and good amenities, but some downsides (small bathroom sink in some suites, occasional maintenance/lock issues, reports of cockroaches) moderate the score.
Amenities
7.6
Room amenities (AC, suite kitchens, shuttle, TVs) are positives, but property-level amenity issues were reported (swimming pool not working, broken elevator(s), slow lifts, lack of corridor AC) reducing this rating.
Value for Money
8.5
Perceived as good value by many guests (free upgrades, satisfying breakfast, spacious suites), supporting a solid value rating.
Food and Beverage
9
Buffet breakfast repeatedly called a highlight (sumptuous, early start, highly recommended). A few mentions of slow food order times, but overall F&B sentiment is strongly positive.
Overall Experience
8.6
Most reviews describe a positive stay ('Loved our stay', 'Happy with my stay', 'Très bien'), with standout staff and breakfast balancing operational pain points like elevator queues and check-in waits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 23:42

Property Description

Luxurious Suites with City Views
Astoria Plaza, located in Ortigas Centre, offers spacious suites with well-equipped kitchenettes and free Wi-Fi. Enjoy views of the city from the comfortable living area and make use of amenities like cable TV, DVD player, and hot water showers.

Convenient Location and Complimentary Shuttle
Just a short drive from Ninoy Aquino International Airport, the hotel offers a free shuttle to Ortigas Business District. With SM Megamall and Shangri-La Mall within walking distance, guests can explore the area easily. Plus, free parking is available for those with their own transportation.

Dining Options and Fitness Facilities
Indulge in buffet meals at Café Astoria or opt for à la carte dishes all day. Stay active at the gym or take a refreshing dip in the lap pool. Astoria Plaza ensures a comfortable stay with its range of amenities.

Book your stay at Astoria Plaza now for a luxurious and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MNL

Location

Guest Reviews

8.4
Based on 755 reviews
Cleanliness: 7.6
Service: 9.3
Location: 8.8
Room Quality: 7.8
Amenities: 7.6
Value for Money: 8.5
Food and Beverage: 9
Overall Experience: 8.6
M
Michael or Melody • family_with_children • us
1
Pros:

It was in Manila

Cons:

It was big bugs, roaches, in our room every night. We never brought food into our room to eat The shower fixtures were loose and the air-conditioning didn't work that good in the rooms. It was always hot in the hallways and the morning breakfast wasn't good as well.

2026-10-15 • via Nuitee
R
Ronan • solo_traveller • nl
8
Good location and property
Pros:

Location and size of room

Cons:

Gym on the small side

2026-10-15 • via Nuitee
M
Michael • solo_traveller • us
10
Memorable. Made memories. Had adventures. Will always remember my first stay in the Philipines.
Pros:

Property had two restaurants on site for food, was close to other stores for any other needs you may have. Delivery / Rideshare options available. Affordable laundry services. Friendly front-of-house and back-of-house staff no matter where you encounter them within the hotel.

Cons:

Elevator waiting time was a bit long as only 2 out of 3 elevators were operational. Elevators get a bit warm due to amount of guests that get in to go up or down.

2026-10-13 • via Nuitee
H
HaJuKu • couple • fi
9
Pros:

​Overall, we had a great stay! The room was excellent, though there were a few minor signs of wear and tear that could use a touch-up. Special thanks to the staff—they were extremely accommodating, helpful, and welcoming throughout our visit.

Cons:

​The only minor hiccup was during checkout when reception assured us we were clear to leave with our car, but the security guard insisted we return to the front desk. Better internal communication on vehicle clearance would avoid this unnecessary delay, but overall it was still a very enjoyable stay."

2026-10-13 • via Nuitee
J
Jade Valleyrie • family_with_children • ph
10
I'm good and comfortable during staying with my family
Pros:

I like the ambiance of the room

Cons:

So far none

2026-10-12 • via Nuitee
M
Maria • couple • ph
9
2026-10-09 • via Nuitee
A
Albert en Judy • solo_traveller • nl
9
Een heerlijk hotel!
Pros:

Kamer zijn erg ruim, schoon en comfortabel. Goede matrassen en kussens, en ook fijn twee-zitbank. Keukentje en eettafel. Het ontbijt is zeer uitgebreid en heerlijk! Ook aan glutenvrije broodjes is gedacht en zien er ook aantrekkelijk uit. Ik heb geen glutenallergie, maar dit viel op bij het ontbijtbuffet. Het personeel is ontzettend vriendelijk en behulpzaam! Op de 31e verdieping hadden we ook een mooi uitzicht over de stad. We hebben hier twee keer een week geslapen en komen zeker terug!

2026-10-07 • via Nuitee
V
villar josel • solo_traveller • sg
10
2026-09-16 • via Nuitee
A
AJ • solo_traveller • ph
8
Pros:

the room is big and clean, staff were courteous and accommodating

Cons:

i had a DND on my door but they called the room phone which woke me up WHY???
the waiters during breakfast kept asking and offering while i was eating and about to shove food in my mouth, which was awkward ... asking once or twice is enough and NOT while the guest is in the middle of eating, learn about customer cues if they need help (or not, leave them at their peace)
the toilet bidet (attached and not a hose) doesn't really clean you, water pressure was not enough and you cant really move/maneuver it

2026-09-14 • via Nuitee
M
Margherita • solo_traveller • it
10
Great
Pros:

Spotless , excellent customer service

Cons:

One elevator out of service

2026-09-14 • via Nuitee
G
Grant • couple • ph
9
Good quality all round, great staff, great value
Pros:

Room was very comfortable, great size, very clean.
Room service dinner and the buffet breakfast was high quality, Cafe staff very helpful and attentive

Cons:

nothing

2026-09-02 • via Nuitee
J
Julius • couple • sg
10
2026-08-31 • via Nuitee
A
Albert Glenn • family_with_children • au
9
2026-08-31 • via Nuitee
R
Rowena • couple • jp
9
Pros:

I love its location.

Cons:

AC seemed a bit dirty.

2026-08-26 • via Nuitee
M
Maria • extended_group • ph
9
Astoria is consistent and reliable with their service standards.
Pros:

The set up is really very good as there is a lot of space to move around in the one bedroom suite, Breakfast that goes with the package is also very good. The rooms are clean and if you need anything, your needs are attended to immediately.

The hotel staff are also accommodating and very attentive and very friendly.

Cons:

It may just be a minor thing which the staff actually resolved immediately, but I wished they had informed booking.com of renovation work. We were only informed upon check in. But when we riased our concern they told us if we are bothered by the noise we could call them them and they will ask the workers to stop. When it happend we called and the noise stopped immediately and the front desk was also kind enough to check with us again. I think that's excellent service

2026-08-22 • via Nuitee
V
Villar • solo_traveller • sg
9
2026-08-16 • via Nuitee
Y
Yishai • solo_traveller • il
9
Very good value
Pros:

The hotel is in a central area, not far from the Shangrilla Mall.
The rooms are huge and very comfortable.
The breakfast is one of the best I had abroad.
Staff are all very kind and helpful.

Cons:

Although the air-conditioning is strong, it is very old and omits a bad odour to the room.

2026-08-15 • via Nuitee
G
GraciaMaria57 • solo_traveller • sg
8
Pros:

Excellent service from the staff from reception to the restaurant service.

Cons:

Nil

2026-08-13 • via Nuitee
M
Momay • solo_traveller • th
7
2026-08-12 • via Nuitee
K
Karissa • solo_traveller • qa
10
Convenient
Pros:

Spacious room, friendly and accommodating staff

Cons:

Need to validate parking ticket everytime yoiu go out

2026-08-11 • via Nuitee