Staybridge Suites Austin Northwest by IHG

Hotels
•
Staybridge Suites
7.8 (144 reviews)
13087 US Highway 183 North , Austin , US

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Comfortable beds and spacious suites
Good breakfast and appreciated attendant
Good location and generally quiet
Late check-out available
Cons:
Instances of dirty rooms (hole in floor reported)
AC failures and slow hot water in some rooms
Most laundry dryers not working
Some guests received wrong bed size (paid queen, got full)
At least one room above entrance was noisy

Categories

Cleanliness
6
Mixed to negative: several guests reported dirty rooms (including a hole in the floor), unclean carpet and couch; some guests still described suites and beds as clean/comfortable.
Service
9.5
Very positive: multiple mentions of exceptional, friendly and helpful staff; staff and breakfast attendant were praised repeatedly.
Location
8.5
Generally positive: noted as a good location and quiet by several guests, though one guest reported noise from a room above the building entrance.
Room Quality
7
Mixed: comfortable beds and spacious suites reported, but issues included a door swallowing a key card, an initial dirty room, a hole in the floor, A/C failure and slow hot water.
Amenities
7
Mixed: breakfast and in-room soaps were appreciated and late check-out noted positively, but laundry facilities had problems (most dryers not working).
Value for Money
7
Mixed: some guests felt value was lower due to room issues (e.g., charged for a queen but received a full); others felt overall stay warranted returning.
Food and Beverage
8.5
Positive overall: multiple guests praised the breakfast and the person preparing it, though one guest was disappointed with breakfast quality.
Overall Experience
8.9
Overall positive: many guests described their stay as excellent or would stay again and recommend the property, though notable service/room problems tempered some experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Spacious Suites with Full Kitchens
Experience the convenience of full kitchens and complimentary Wi-Fi at our all-suite hotel in Austin's Arboretum District. Start your day right with a delicious hot breakfast buffet, then stay active at the 24-hour fitness center.

Relaxation and Recreation
Unwind by the outdoor pool or host a BBQ using our on-site facilities. Enjoy the added perks of free laundry services and a handy convenience store. Join us for complimentary beverages and appetizers at our evening reception, held every Tuesday through Thursday.

Prime Location and Accessibility
With easy access to popular attractions like the Arboretum Shopping Center and the University of Texas, our hotel is the perfect base for exploring Austin. Don't miss out on the vibrant 6th Street scene just a stone's throw away. Book your stay at Staybridge Suites-Austin Northwest now!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AUS

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 144 reviews
Cleanliness: 6
Service: 9.5
Location: 8.5
Room Quality: 7
Amenities: 7
Value for Money: 7
Food and Beverage: 8.5
Overall Experience: 8.9
B
Belinda • solo_traveller • us
10
Awesome!!!!
Pros:

I liked everything and will stay there again.

2026-10-29 • via Nuitee
S
Sishian • family_with_children • us
1
2026-10-09 • via Nuitee
G
Guerneve • solo_traveller • fr
10
2026-09-13 • via Nuitee
E
Elizabeth • family_with_children • us
9
Had a great stay
Pros:

Breakfast was great and staff excellent

Cons:

I thought everything was great

2026-09-10 • via Nuitee
C
Corissa • solo_traveller • us
7
Do stay at staybridge
Pros:

The late check out gets you a 7-8.5 rating

Cons:

The door swallowed my card and I moved to a room that was dirty. It had a hole in the floor. Just disgusting. The first room was very comfortable. The staff is friendly and courteous

2026-08-19 • via Nuitee
M
Melissa • family_with_children • us
10
Excellent Staff
Pros:

Staff was exceptional! Excellent customer service! Everyone we came in contact with during our stay was very helpful and friendly.

Cons:

NA

2026-08-10 • via Nuitee
J
Johnny • couple • us
1
My A/c didn’t work had to switch rooms then the second room the water took forever to get hot then our last day our
Pros:

I didn’t like it at all

Cons:

Everything

2026-08-10 • via Nuitee
P
Paulina • family_with_children • mx
8
We enjoy our stay at Staybridge, but they can do better with carpet cleaning, couch cleaning and repair dryers
Pros:

Friendly Staff, good location, good facilities

Cons:

At our room: carpet and couch they were not very clean
Of the 4 or 5 dryers, just one was working

2026-08-10 • via Nuitee
P
PAUL • solo_traveller • us
10
2026-07-14 • via Nuitee
O
Oguntuwase • solo_traveller • us
10
Pros:

Everything was great! 👍 👌 👍

Cons:

Nothing!

2026-07-12 • via Nuitee
M
Monica • solo_traveller • br
7
2026-07-08 • via Nuitee
N
Nancy • family_with_children • us
10
Would definitely recommend Staybridge! The staff was so nice and the suites are spacious and clean.
Pros:

Location, cleanliness and how quiet it was.

Cons:

Nothing really, everything was great!

2026-07-04 • via Nuitee
P
Philip • couple • us
10
2026-06-30 • via Nuitee
N
Nanatte • solo_traveller • us
5
2026-06-30 • via Nuitee
B
Belen • extended_group • us
6
Pros:

Location

Cons:

I paid for a queen bed but it ended up being a full mattress

2026-06-18 • via Nuitee
A
Ashwani • solo_traveller • us
10
2026-06-14 • via Nuitee
J
Jessica • couple • us
9
2026-06-01 • via Nuitee
H
Holly • couple • us
10
Pros:

Breakfast and the gentleman who prepared it were great !!

2026-05-23 • via Nuitee
R
Ricky • family_with_children • us
8
Pros:

The beds and pillows were very comfortable. The soaps in the shower were nice.

Cons:

I was disappointed in the breakfast. I did not like the location of my room, being right above the building entrance meant kept hearing the entrance door open.

2026-05-20 • via Nuitee
S
sosa • couple • us
10
2026-05-15 • via Nuitee