La Quinta Inn and Suites by Wyndham Schertz-San Antonio-Selma

Hotels
La Quinta Inn and Suites
7.8 (173 reviews)
17650 Four Oaks Lane, Schertz, Texas, 78154 , Schertz , US

Pets allowed

Facilities

Free breakfast
Fitness facilities
Health or beauty spa nearby
Free WiFi
24-hour front desk
Wheelchair accessible
Elevator
Fitness facilities
Gift shops or newsstand
Golfing nearby
See all facilities

Review Highlights

Pros:
Friendly staff
Varied and tasty breakfast
Cons:
Cleanliness issues
Uncomfortable mattress and pillows

Categories

Cleanliness
6.01
Numerous complaints about cleanliness, including a strong cigarette smell, visible hair, and unclean surfaces.
Service
8.48
Mixed remarks about staff accessibility, with some positive notes but significant issues reported regarding responsiveness.
Location
9.02
Location is convenient, although noise levels from the lobby were disruptive.
Room Quality
6.97
Report of outdated decor and uncomfortable beds affecting the experience.
Amenities
8.5
Some positive amenities like luggage carts and a variety of breakfast options, but inconsistent quality.
Value for Money
6.96
Guests felt the price did not justify the quality of the hotel experience.
Food and Beverage
8.01
Breakfast was varied and tasty, though not up to the usual standard of other La Quinta properties.
Overall Experience
8.48
Overall, the experience was disappointing due to cleanliness and service issues, though a comfortable bed was noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 20:03

Property Description

Convenient Amenities
Make use of the fitness center, complimentary wireless internet, and on-site gift shops.

Additional Features
Enjoy a complimentary buffet breakfast, wired internet access, and 24-hour business center.

Comfortable Guestrooms
Relax in individually decorated rooms with premium bedding, flat-screen TVs, and complimentary toiletries.

Book now to experience the convenience and comfort at La Quinta Inn and Suites by Wyndham Schertz-San Antonio-Selma.

Important information:

  • There is limited hot water on site.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Alcohol is not served at this property.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAT

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Events/parties allowed

See all policies

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 173 reviews
Cleanliness: 6.01
Service: 8.48
Location: 9.02
Room Quality: 6.97
Amenities: 8.5
Value for Money: 6.96
Food and Beverage: 8.01
Overall Experience: 8.48
M
Michelle partner
6
Pros:

The room smelled like cigarettes and the floor in the common areas was noticeably very dirty. The ice maker looked pretty gross with dirty wet rags on the floor. The bed was really comfortable but the sheets were stained.

2025-10-05 via Nuitee
B
Bob
8
Decent place
Pros:

No hot tub, and the pool is very green. There is construction at the building next door, not their fault, but it did keep us up

2025-10-04 via Nuitee
R
Robert
10
Pros:

Convenient to leading store for forgotten items also eateries within walking distance.

2025-10-03 via Nuitee
B
Bianca Lizette family
10
Pros:

We had a great stay breakfast was good no complaints

2025-10-03 via Nuitee
H
Haley family
2
Pros:

Firstly, the staff at this La Quinta were very nice and helpful. I think this hotel is overdue for a remodel and/or upgrades.
Overall, this hotel experience for us was poor. The first room we were assigned had a strong cigarette smell. The overall cleanliness of the room was poor. There were leftover cheese crackers on the floor, the window was covered in mildew/stains, the curtains looked visibly soiled, toothpaste splatter was visible on the wall/mirror in the bathroom, and the carpet appeared outdated and dirty. The front desk graciously moved us to a different room on the 1st floor, which appeared much cleaner, but still had a strange smell. The second night we were unable to access our room and the front desk had to re-generate our key. This was inconvenient as we were tired and wanted to go into our room. The overall noise level in the morning was extremely loud due to our room being nearby the main lobby. We were unable to sleep in due to the noise. I would not recommend this hotel to anyone as the outdated/uncleanly environment is not worth the price.

2025-09-28 via Nuitee
Y
Yeslyn
6
Pros:

My main concerns were the mold on the sheer curtains, dust in the room, and the extremely hard bed. I also struggled to sleep due to noise from the hallway.

2025-09-21 via Nuitee
B
Brent
2
Customer No-Service Establishment
Pros:

Awful pillows, felt like a sack of chicken feathers, and when asked, they had no replacements. The beds were also not comfortable and slumpy. The water pressure in the shower was not good and when I asked if they could move me to another room I was eventually met at my room by the "property manager" who came in and turned on the shower and then proceeded to argue with me saying the water pressure seems fine when it was like a little more than a mist. The fact that he argued with me wouldn't move me to a different room for my second night (paid for in advance) was really telling of the customer no-service here. Not to mention the whole place in general was untidy and visibly not clean.
Definitely would never stay here again.

2025-09-17 via Nuitee
D
Duglas
10
Pros:

Good

2025-09-07 via Nuitee
G
George
8
Really Disappointed
Pros:

At first glance this property seems in good shape, but just under the surface it shows its age.
Check-in took a little long and the lady at the front desk was babysitting either her child or grandchild who was running around the lobby and then behind the desk.
When we went to the elevator we discovered that only one of the cars was working and this remained the case for our entire two day stay.
Upon arriving in our room we discovered hair on the bathroom floor. This is notable as the flooring was grey wood grain and still the hair was obvious. Later we also discovered long strands of hair in our bed and noticed stains on the sheets.
Our room was never serviced. We didn’t need the beds made or new towels, but emptying the trash would have been nice.
The TV was satellite and required two remotes and it took some trial and error to find the proper connection on the menu to actually watch television.
It was a busy weekend with several soccer families staying in the hotel. Breakfast was sparse and seemed to lack what I’ve become accustomed to in other La Quinta’s.
Overall this property was serviceable but I doubt I’d stay here again.

2025-09-02 via Nuitee
V
Vicki family
8
Pros:

The room was quiet until a fellow customer decided to deliberately stomp around their room during the night and down the hall early in the morning. Also, even though the bed was very comfortable, the pillows were hard and extremely uncomfortable. Carts were available for moving luggage which was definitely a plus. The breakfast choices were varied and tasty. The food was in a separate room from the dining area which was nice. Also, both of those areas were very clean.

2025-08-24 via Nuitee
T
Tracie friends
8
Pros:

The property and my room was very clean. I enjoyed the multimode shower head and the water pressure was the best! It feels like an older property but it's well kept. The property's convenient location was also great, there's a Walmart nearby and plenty of food options. It was also inbetween or close to the places in my itinerary. The only thing I didn't really like was that the pool was closed without prior notice. For the price and convince, I would stay again.

2025-08-17 via Nuitee
M
Maira family_with_children
10
Pros:

The room was beyond comfortable, with a great mattress, and everything was spotless. The hotel offered a very pleasant and peaceful stay

2025-08-16 via Nuitee
J
Jamie
10
Great hotel with very kind staff.
Pros:

We had a great stay at this hotel. The rooms were clean as well as the bathroom and the beds were super comfortable.

2025-08-03 via Nuitee
S
Stacey family
6
Pros:

Not enough towels in the room, coffee pot in room had old coffee grinds left in it. There were no cups to make coffee in room. Tub didn’t drain while in the shower.

2025-08-03 via Nuitee
L
Lesley
8
Never Again
Pros:

Roaches, 1st room was not cleaned, asked for room to be cleaned in time; however, when cleaning staff came we hadn't left our room so they marked us off the list. When we left a little bit later the lady was still on the floor cleaning. I tried to speak with her and let her know we were out of the room. Unfortunately, she didn't understand English and I guess when I showed her on her chart the room number, gave her a thumbs up and smile, she didn't understand that she could clean the room. For the third day in a row, I didn't have a clean room or beds made. Won't make that mistake again because I won't be staying at a La Quinta.

2025-07-28 via Nuitee
B
Brittany
6
Pros:

Not the cleanest hotel. Asked for Linen change but didn’t happen. Should have more availability with house keeping

2025-07-28 via Nuitee
P
Patricia family
4
Pros:

Only one elevator working and the one elevator that’s working needs to be serviced or replaced. Elevator is loud and door gets stuck opening and closing.

Bathroom tub was dirty, bathroom counter stand is old and deteriorating, microwave door handle is broken and the mattress is very hard. Beds came with small pillows like for a couch.

Asked for bedsheets to be changed, and they fixed the bed with the same sheets instead of changing the sheets like we asked.

Didn’t get to swim because the pool was dirty.

2025-07-27 via Nuitee
V
Verified traveler
6
Pros:

It was ok, not my first choice and this trip didn't change that view.

2025-07-27 via Nuitee
K
Kelly
6
Pros:

Sink knob broken, room didnt smell pleasant, no housekeeping automatically even if just to give towels and toilet paper, shower doesnt get hot

2025-07-26 via Nuitee
L
Lilia
6
Pros:

I booked two rooms. The room that I stayed in was awful. The carpet was dingy and had stains all over. The bathroom was dirty, with hairs on the floor. The tile in the shower was cracked, which would not have been an issue by itself. But there was black mold and serratia bacteria growing on the tile and above the shower head. You could tell that the property decided to just paint over it. The room even smelled musty. This caused me sooo much anxiety, as I was traveling with my 10 month old daughter. The other room I booked, which my in-laws, stayed in was everything I hoped it would be. It was properly cleaned, the carpet didn’t look new but it wasn’t stained to the point that I didn’t want to walk barefoot or with just my socks on it. The bathroom was clean too.
I was pleasantly surprised with the continental breakfast they offer.
All it all, it wasn’t terrible but it does not make the top 20 list of budget hotels I’ve stayed it.

2025-07-25 via Nuitee