Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Construction noise
Limited amenities

Categories

Cleanliness
7.15
Several reviews mentioned cleanliness, but there were significant concerns about ongoing construction.
Service
9.15
Numerous comments highlighted the friendly and accommodating nature of the staff.
Location
8.65
Guests appreciated the hotel's proximity to the beach and downtown.
Room Quality
8.15
Rooms were described as clean and comfortable, but some guests expressed discontent with the noise.
Amenities
7.65
Amenities were perceived as lacking due to construction, notably the rooftop bar that was closed.
Value for Money
8.15
Overall perceived as good value given the location and received services.
Food and Beverage
7.65
Reviewers mentioned the breakfast quality, but some found it repetitive.
Overall Experience
8.25
Despite negatives, many guests had an enjoyable stay and would recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 22:20

Property Description

Luxurious Accommodation with Stunning Views
Experience the ultimate relaxation at Sugar Palm Grand Hillside SHA Plus, just a stone's throw away from Kata Beach. Indulge in the 11 picturesque outdoor pools nestled around a serene waterfall, offering breathtaking views of the ocean, garden, or pool from your room.

Modern Amenities and Convenient Location
Unwind in rooms adorned with elegant glass and wood decor, some featuring direct pool access. Stay comfortable with air conditioning, a smart TV, and a daily-replenished minibar. Conveniently located only 5 minutes from the beach and 45 km from Phuket International Airport, with vibrant Patong Beach just a short drive away.

Culinary Delights and Fitness Facilities
Start your day with a delicious breakfast at the on-site restaurant, and explore a variety of dining options nearby. Stay active at the gym before relaxing by the poolside. Book your stay now for an unforgettable getaway at Sugar Palm Grand Hillside SHA Plus.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: HKT

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children from 4 years old to 9 years old stay for THB 900 per person per night when using an available extra bed.
    People 10 years old and over stay for THB 1,200 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 238 reviews
Cleanliness: 7.15
Service: 9.15
Location: 8.65
Room Quality: 8.15
Amenities: 7.65
Value for Money: 8.15
Food and Beverage: 7.65
Overall Experience: 8.25
A
Anna • family_with_children • ru
7
2026-01-19 • via Nuitee
J
James • extended_group • gb
6
ok...
Pros:

clean. responded to room issues swiftly

Cons:

bar, restaurant both shut except breakfast.

2026-01-19 • via Nuitee
D
Daisuke • family_with_children • jp
7
2026-01-19 • via Nuitee
D
Dana • couple • kz
1
2025-12-27 • via Nuitee
M
Márió • solo_traveller • gb
10
2025-11-21 • via Nuitee
L
Lisa • family_with_children • gb
10
Great location super close to the beach. The staff were fabulous - accommodating and welcoming.
Pros:

Really close to the beach

Cons:

Beds a bit hard

2025-10-31 • via Nuitee
R
Roman • family_with_children • ru
7
2025-10-31 • via Nuitee
M
Mohamed • couple • eg
10
Definitely I will think to book again for the coming visits to Phuket
Pros:

The room is clean, comfortable and the location is nice and near to the beach and downtown, the hill is a little bit high but it is not that much trouble

2025-10-25 • via Nuitee
A
Adrian • couple • ca
10
2025-10-16 • via Nuitee
S
steph • family_with_children • ie
10
Beautiful hotel.
Pros:

Beautiful hotel, ideal location. Exceptionally clean, large spacious room. Loved our stay, the only downside was building works carried out 7 days a week, the roof top bar was closed, which was the reason we book this hotel, over others in the resort. We were not notified of this before our stay, if we were we would have changed hotels.
The staff were all so helpful, kind and friendly, especially Ron, who went above and beyond throughout our stay. He is a true gem to Sugar Palm.

Cons:

Building works 7 days a week. Roof top bar was a building site, which was a massive loss to our stay.

2025-10-16 • via Nuitee
L
Leticia • couple • es
1
Hotel que debería estar cerrado.
Pros:

Absolutamente nada. El personal no se molestó mucho en ayudarnos a pesar de que estábamos en la zona más alejada del hotel y necesitábamos ayuda especial para desplazarnos.

Cons:

un horror. El hotel está completamente en obras por lo que no hay piscina, no hay roof top y está todo lleno de escombro. No se puede tener un hotel abierto en estas condiciones. Los operarios paseándose x la terraza de la habitación, nada de intimidad. Cada vez que querías coger el ascensor te eternizabas por estar siempre ocupado subiendo y bajando escombros. En el mejor de los casos llegaba y tenías que montar con 5 operarios y sus respectivos instrumentos de trabajo.
Al estar en obras todo el hotel las piscinas tienen el circuito de saneamiento cortado por lo que la piscina a la que daba acceso nuestra habitación estaba sucia, llena de cascotes y con un color de agua horrible. La habitación de limpia tiene lo justo, mandamos que limpiasen dos días pero viendo lo que hacían decidimos no dejarles entrar más. Un ejemplo de cómo un hotel puede arruinar tus vacaciones.

2025-10-11 • via Nuitee
J
jose mariano • family_with_children • es
10
Pros:

Amplitud habitación

2025-08-30 • via Nuitee
Y
Yannick Theou • family_with_children • fr
9
Pros:

l'énorme baignoire et douche, la vue, le petit déjeuner..

2025-08-30 • via Nuitee
M
Mohamed • family_with_children • ma
8
2025-08-30 • via Nuitee
J
jose mariano • family_with_children • es
10
Pros:

Atencion del. Personal piscinas amplitud de habitaciones..

2025-08-22 • via Nuitee
J
John • solo_traveller • au
10
Pros:

Location private and close to the beach. Rooms spacious and beds comfortable. Staff accommodating and friendly. They upgraded my room for free. Very Impressed to stay here in the low season and pay a good rate

Cons:

The lift a bit slow and had to wait during busy times. I see a lot of negative reviews. Many unjustified. I wouldn't hesitate staying again at a reasonable rate.

2025-08-14 • via Nuitee
S
Sepsi • couple • hu
7
Rendben van.
Pros:

Nagyon jó helyen van a szállás. Viszonylag tiszta is volt, mindennap kaptunk új törölközőket, illetve mindennap takarítottak.

Cons:

Rettenetes bűz áradt be a klímán keresztül néha, ezért nem lehetett bekapcsolni. A reggeli már a második naptól unalmas volt és nem volt változatos, valamit nem úgy néz ki mint a képeken. Aki ide foglal számítson rá, hogy nem az várja ami a fotókon van.

2025-08-11 • via Nuitee
D
Daniel • family_with_children • es
10
Hotel cómodo y servicio excelente
Pros:

Habitaciones amplias y camas cómodas. Desayunos espectaculares hecho al momento y gran equipo de dirección. Nos regalaron unas camisetas porque estaban de obras y había ruido.

2025-08-05 • via Nuitee
P
Patty • solo_traveller • us
10
Return to my favorite beach resort!
Pros:

Beautiful views from my very comfortable room & balcony!Staff were very friendly and helpful!

Cons:

Nothing!

2025-07-20 • via Nuitee
B
Bushra • young couple • om
8
Very good
2025-06-24 • via Nuitee