Queens Hotel

Hotels
7 (218 reviews)
24 Commercial Street , Lerwick , gb

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Facilities

WiFi available
Free WiFi
Non-smoking rooms
Beach

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Dated decor
Limited amenities

Categories

Cleanliness
6
Multiple mentions of dated decor and stains on pillows indicate concerns.
Service
8.5
Reviewers highlighted helpful and accommodating staff, indicating strong service.
Location
9
Consistently praised as fantastic with great views and proximity to attractions.
Room Quality
7
Rooms were comfortable but decor is dated, with mixed reviews on room quality.
Amenities
6.5
Limited amenities due to closed restaurant and some facilities lacking.
Value for Money
7
Good value highlighted by some guests, although others felt prices were high for quality.
Food and Beverage
5
Closed restaurant and breakfast options limited during stay negatively affected rating.
Overall Experience
7
Overall experience was generally positive despite several identified issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 18:07

Property Description

Luxurious Accommodation
Queens Hotel, located in Lerwick, offers luxurious accommodation with modern amenities to ensure a comfortable stay for all guests. The rooms are elegantly furnished, providing a peaceful retreat after a long day of exploring the beautiful surroundings.

Convenient Location
Situated just a few steps away from Bain's Beach, Queens Hotel offers easy access to the stunning coastline and vibrant local attractions. Whether you're looking to relax on the beach or immerse yourself in the culture of Lerwick, this hotel's location is perfect for both leisure and business travelers.

Free WiFi and Easy Access to Airport
With complimentary WiFi available throughout the property, Queens Hotel ensures that guests can stay connected during their stay. Additionally, the hotel's proximity to Sumburgh Airport, only 42 km away, makes it a convenient choice for travelers arriving by air.

Experience luxury and convenience at Queens Hotel - book your stay now for an unforgettable Lerwick getaway!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EDI

Location

Guest Reviews

7
Based on 218 reviews
Cleanliness: 6
Service: 8.5
Location: 9
Room Quality: 7
Amenities: 6.5
Value for Money: 7
Food and Beverage: 5
Overall Experience: 7
A
Alexandra • couple • gb
4
Stressfull.
Pros:

The room was actually quite nice with great views.
A nice guy carried our bag to the room - a long way, no lift.

Cons:

Tried 4 times to contact hotel before I got an answer. Reception not manned mostly. Numbers on boards to phone for check out, check in, assistance etc. This is not acceptable when you're a hotel.

2026-06-15 • via Nuitee
A
Alisa • solo_traveller • us
8
We loved being in the center of town and having the window view of the bay, but the hotel needs some TLC
Pros:

Deep window sill and window looking out to the bay. The heavy wooden room doors and brass fixtures were classic.

Cons:

The lobby entry off the street was not clearly marked and the lobby was probably the most unattractive part of the entire hotel.

2026-06-15 • via Nuitee
D
David • couple • gb
5
Maximising occupancy without the staff levels necessary to meet the standards expected of the tariff
Pros:

Staff.

Cons:

Being, initially, allocated to a single room when a double had been booked and prepaid. A partial view of the harbour, at a 60+° angle from one window, does not fulfil my expectation from a stated sea view. Tend not to have much use for TV in a hotel room, but this one was too small to be of any use. Short form bath. Layers of dust in curtain folds. Bar and restaurant closed, no advance warning, and no residents lounge area.

2026-06-15 • via Nuitee
R
robert • solo_traveller • gb
8
A lovely warm welcome. Shame the hotel itself was so tired
Pros:

This lovely old building is arguably the prettiest hotel in Lerwick from the outside. It's right on the waterfront, and my room has beautiful views across the harbour to Bressay island. Check-in was brilliant with a lovely warm welcome by Skyler (sorry if my spelling's wrong!) who even showed me to my room on the top floor. The room was clean, as was the bathroom, and nice and quiet.

Cons:

This hotel could be SO much better, if some money was spent on it. "Faded grandeur" about sums it up.

2026-06-15 • via Nuitee
G
Graeme • couple • gb
3
2026-06-13 • via Nuitee
C
Colin • solo_traveller • gb
3
2026-06-10 • via Nuitee
D
David • couple • gb
6
Disappointing, obvious lack of maintenance
Pros:

No breakfast, only good thing was location

Cons:

Had to get 3 things repaired, dirty cups not replaced

2026-06-10 • via Nuitee
R
Rachael • couple • gb
6
2026-06-10 • via Nuitee
S
Stephen • extended_group • au
7
History, View and A1 Lication. Bit Expensive
Pros:

Wow, this an amazing historic building, incredible view of the sound and Bressay out the window and A1 location. Room was large and clean and functional.

Cons:

This is a historic, meaning old building, floors creak etc. it is not flash but has majesty. It was quite expensive, but not much accomodation in Lerwick.

2026-06-08 • via Nuitee
C
Colin Campbell • solo_traveller • gb
10
Superb place!
Pros:

Staff looked after me very well and advised on places to visit plus information on restaurants in the area.
View from my window was excellent.

Cons:

Nothing!!

2026-06-02 • via Nuitee
E
Elodie • couple • gb
6
A bit of a let down given the potential
Pros:

Beautifully located and fantastic views

Cons:

Borderline cleanliness, tired and in dire need of a refresh. The soundproofing is sub par so not recommended for light sleepers. This is a place that has so much potential but is clearly struggling.

2026-05-29 • via Nuitee
P
pozo fernandez • solo_traveller • es
6
Pros:

Ubicacion

Cons:

Relacion precio calidad era excesiva

2026-05-29 • via Nuitee
R
rolf • solo_traveller • no
5
2026-05-25 • via Nuitee
G
Gert • couple • nl
6
Voor het betaalde geld hadden we meer verwacht.
Pros:

Er was jammer genoeg geen ontbijt. Hotel is nog in renovatie, denken we.
Hadden een prima eettent een paar deuren verder gevonden. Dat is ook het grootste pluspunt. Het hotel ligt in het centrum met ernaast 1 van de 3 stranden die Shetland rijk is.
Nieuwe vloerbedekking en nieuwe stoelbekleding maken dat het er netjes uitziet.ook de verwarmingselementen zijn nieuw. Eigenlijk is alles wel aanwezig.

Cons:

Heel jammer dat voor zoveel geld, er niet meer is. Geen ontbijt in het hotel. Restaurant wordt opgeknapt, verf bladert aan de buitenkant van de ramen. Bedden zijn slecht opgemaakt.
Op het strandje wordt smorgens vroeg gezwommen. Dat kun je goed horen.
Het is het allemaal net niet. En dat voor 250 euro per nacht!

2026-05-24 • via Nuitee
R
Roy • solo_traveller • gb
7
Pros:

.

Cons:

.

2026-05-22 • via Nuitee
B
Bryan • solo_traveller • gb
5
Pros:

Staff were friendly enough, but they were under pressure due to lack of resources.

Cons:

No breakfast and bar facilities.

2026-05-22 • via Nuitee
H
Halliwell • solo_traveller • gb
1
Pros:

nothing

2026-05-21 • via Nuitee
R
Ruth • couple • au
10
2026-05-17 • via Nuitee
T
Trude • couple • no
5
2026-05-14 • via Nuitee
M
Maili Kongas • solo_traveller • ee
10
Väga tore hotell
Pros:

Asukoht väga hea. Meile tuldi spetsiaalselt vastu ja lasti varem tuppa, kõik olid väga sõbralikud. Väga rahule jäime. Hommikusööki saab kohe kõrvalt Pete kohvikust.

2026-05-05 • via Nuitee