The Ritz-Carlton, Tysons Corner

I’ve stayed at many Ritz-Carlton properties over the years and have generally had positive experiences, which is why this situation was especially disappointing. I had a prepaid “Prepay and Save” reservation for late January that I was unable to use due to unexpected surgery and being medically advised not to travel, compounded by a severe snowstorm impacting the Washington, DC area at the time. These were circumstances completely outside of my control. I contacted the hotel directly and spoke with the team and a manager to request an accommodation to move the stay. Despite my long-standing loyalty as a Marriott Bonvoy Gold Elite member, the request was declined without flexibility, and I was directed to find someone else to take my place. I understand prepaid rate policies, but at this price point and brand level, I expected a bit more empathy and discretion, especially given the medical and weather-related nature of the situation. Luxury hospitality should extend beyond the room and a few extra dollars, and into how guests are treated when life happens. Unfortunately, this experience has made me reconsider future bookings at this property and the Marriott brand.

When I arrived, I was very happy with the efficiency of the valet service. I give GLOWING reviews to the gentlemen who checked me in and out, who served me in the restaurant, and ADORDED the lady who brought my room service. I had thrown out my back the night before and I was supposed to be going to a conference at the Hilton across the street featuring very powerful women from NASA, Oracle, Salesforce, the IRS, just to name a few. I chose to stay at the Ritz instead. Unfortunately, I could not make the conference due to my back (I am self-employed so this was not for business, per se).

Luxery

Conveniently located

Our experience at the Ritz-Carlton Tysons Corner has reaffirmed why this property remains one of our favorite destinations for a luxurious stay. Like any top hotel, occasional challenges can arise, but what truly distinguishes a great property is how the team handles them—and in that regard, the Ritz-Carlton Tysons Corner excels.

One person who consistently makes our visits exceptional is Sriram Hariharan, the Director of Operations. Over several stays, he has repeatedly demonstrated professionalism, kindness, and a remarkable ability to anticipate guests’ needs. For example when we were having issues with noise from a neighboring room during our stay, this issue was quickly attended to. His thoughtful attention to every detail ensures that even the smallest concerns are addressed promptly and effectively. That level of dedication represents true hospitality.

We would also like to recognize the wonderful service in the Club Lounge, especially from Shima, a staff who makes each visit both relaxing and memorable. From the moment we arrive to the time we leave, we always feel genuinely cared for.

It’s because of individuals like Sriram and the outstanding team around him that we continue to return to the Ritz-Carlton Tysons Corner. Their commitment to excellence makes every stay special.

Please be considerate of all people. Be kind and if you can not provide what guests reserved- acknowledge the mistake, apologies and try to make it better with upgrades and not downgrades. If you can’t put my two rooms on the same floor with a 6 months of prior reservation - be considered. Worst front desk experience from the management. Thank you to the non mgmt team members that tried their best to accommodate and were kind and professional.

Location

My wife and I have been Bonvoy members for decades and have stayed at Ritz-Carltons all over the world. We frequent the Tysons Corner location regularly because of the spa, which remains outstanding. The ladies of the spa — Fariba, Mona, Sebley, Kaylan, Sarah, and Azisa (apologies if I’ve misspelled any names) are phenomenal. Their professionalism, warmth, and consistency are what keep us returning.

The valet team continues to be excellent, and Michele in the restaurant provided wonderful service. The concierge team was also helpful. Unfortunately, that’s where the experience ended.

We chose the Ritz-Carlton Tysons for a staycation celebrating our 19th wedding anniversary, but it was not the level of service we’ve come to expect from the Ritz brand. Small details that used to define the experience have noticeably slipped. For example, a slice of cake left uncovered for hours in our room was unappealing, and there was no thoughtful gesture such as a glass of champagne or a note of congratulations.

More disappointing was the lack of professionalism at the front desk. When a member of the spa team (who noticed our experience) raised concerns unsolicited on our behalf, the response included unprofessional banter between the front desk and spa reception — clearly audible to guests. Later, when we asked for change, another front-desk associate muttered that “they’re not a bank” (paraphrasing). These are not the soft skills or guest-focused attitudes that define the Ritz-Carlton standard.

It’s unfortunate because the spa team remains exceptional, but the broader customer service culture at this property seems to have deteriorated I hope the new GM from Italy can address this, as we genuinely want to see this property return to the level of excellence that once made it special.

For now, my wife and I will continue to visit the spa — but sadly, we won’t be staying overnight at this hotel again.

A long-time Bonvoy member and loyal Ritz-Carlton guest

My friend came into town, so we spent the night at the Ritz Carlton. We had a delightful afternoon tea. The service was excellent, and the food and tea were delicious.

The rooms were comfortable. The mini bar was excellent with lots of treats. There were a lot of nice details, such as bathroom amenities, including a toothbrush, shaving products, and mouthwash.

In the evening, they had a complementary wine tasting and live jazz music. The restaurant and bar are excellent, though we opted for room service, which was also good.

The quality of service that we received is unparalleled. Everyone was so attentive and friendly. I highly recommend this place for a weekend getaway, or if you happen to be in the DC area.