Ace Hotel New York

Hotels
•
Highgate Independent
8 (2384 reviews)
20 West 29th Street, New York, New York, 10001 , New York , US
1-212-679-2222

listing image 1
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Pets allowed

Facilities

Fitness facilities
Express check-out
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Elevator
Fitness facilities
ATM/banking
Breakfast available (surcharge)
See all facilities

Review Highlights

Pros:
Location is excellent
Friendly staff
Cons:
Cleanliness issues
Outdated facilities

Categories

Cleanliness
6.83
Multiple reviews mentioned issues with cleanliness, indicating rooms were dusty and not well maintained.
Service
7.8
Service was varied; while some staff were friendly, others were described as unfriendly and unhelpful.
Location
9.84
The location is generally praised as being very convenient and central.
Room Quality
6.29
Rooms described as small, outdated, and not as depicted in pictures.
Amenities
7.82
Amenities were lacking in quality; some guests felt misled by the hotel's offerings.
Value for Money
7.78
Guests felt the price did not match the experience, especially with issues in cleanliness and room quality.
Food and Beverage
8.83
Food and beverage options seem average; not many specifics were provided.
Overall Experience
8.8
Despite various issues, many guests enjoyed their stay, particularly due to location and friendly staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:58

Property Description

Immerse yourself in the vibrant heart of New York City at Ace Hotel New York, where modern luxury meets classic charm.

Unparalleled Amenities
Stay active and energized in our 24-hour fitness center, or unwind with complimentary wireless internet access throughout the hotel, ensuring you’re always connected.

Gastronomic Delights
Savor exquisite cuisine at Koloman, our on-site restaurant with an inviting bar/lounge. Enjoy freshly crafted coffee at one of our two cafes or indulge in a delicious cooked-to-order breakfast from 7:30 AM to 11:30 AM.

Comfortable Retreat
Relax in one of our 286 uniquely decorated guestrooms, featuring luxurious down comforters, upscale bedding, LCD televisions, and designer toiletries that elevate your stay.

Hotels in NYC are in high demand—secure your unforgettable stay at Ace Hotel New York today!

Important information:

  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JFK

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Pets

    Pet max weight (per pet) in kg is 11

  • Pets

    Pets allowed

  • Covid

    Property does not offer onsite COVID-19 testing

See all policies

Location

Guest Reviews

8
Based on 2384 reviews
Cleanliness: 6.83
Service: 7.8
Location: 9.84
Room Quality: 6.29
Amenities: 7.82
Value for Money: 7.78
Food and Beverage: 8.83
Overall Experience: 8.8
R
Reinhard • couple • at
9
Highly recommendable.
Pros:

Polite employees. Very Nice Style of the interior.

2026-04-10 • via Nuitee
S
Salomé • couple • fr
7
Pratique mais un peu cher pour la qualité de la chambre
Pros:

L'emplacement, en plein centre de New York et à proximité du metro. Chambre très propre et bon accueil du personnel.

Cons:

La chambre est vraiment très petite, aucun rangement.
Le lit est petit et la literie n'est pas très bonne.

2026-04-10 • via Nuitee
C
Carla • extended_group • es
10
El mejor lugar para descubrir New York
Pros:

El Hotel está muy bien ubicado. Tiene un muy buen ambiente en el hall, siempre con muy buena música y buen rollo. El personal súper amable. Nos alojamos en una habitación de cama grande, muy espacioso y con una decoración y detalles agradables. El baño amplio, funcional. Tiene la mezcla perfecta entre lo antiguo y lo moderno. Tienen buenos productos de higiene (shampoo, gel de ducha, etc.) y la verdad es que tuvimos una estancia muy buena.

2026-04-09 • via Nuitee
N
Natalie • solo_traveller • at
10
friendly staff, amazing rooms, very clean and quiet hotel, breathtaking view
Pros:

I had an exceptional stay at ACE Hotel NY. Staff was very friendly and accommodating. I will definitely come back next time. Thank you!

Cons:

everything was fantastic!

2026-04-09 • via Nuitee
M
Maria Jazmin • family_with_children • mx
10
Excelente ubicación
Pros:

La ubicación, esta super cerca de todo

Cons:

El deposito que se tiene que dejar, espero que se haga el reembolso sin problemas

2026-04-08 • via Nuitee
R
Ruairí • couple • gb
9
2026-04-08 • via Nuitee
S
stephane • couple • fr
5
Cons:

Alles sieht sehr alt aus. Das Zimmer war sehr hellhörig

2026-04-08 • via Nuitee
Y
Yael • family_with_children • il
1
Pros:

Nothing

Cons:

The room, and the entire fifth floor, smelled very strange. When I complained that the room was completely different from what I had booked, they agreed to move me to a room in the building I had originally reserved. The hallways were carpeted, which made it very inconvenient to move a trolley, especially a heavy one. The room was dark, and most of the walls were black. The shower was unpleasant to use. The lobby was also dark. The staff were not pleasant. I paid in advance for three nights, but I left after just 12 hours. really do not recommend this hotel.

2026-04-08 • via Nuitee
B
Brandazzi • couple • fr
8
very nice stasy
2026-04-08 • via Nuitee
B
Barry • family_with_children • ie
8
Super Duper loved it
Pros:

Really good location. Lovely vibe. Great facilities accessible from hotel including juice bar and black seed bagles. 28th street station on the same block for ease of up/down town travel at speed.

Cons:

The bunk room was a little tight for two.

2026-04-07 • via Nuitee
C
Charlotte Amber • couple • nl
8
Pros:

Perfecte locatie als uitvalsbasis, in midtown. Mooie prijs kwaliteit verhouding. Fijne kamers. Fijn personeel! Bagel en koffiezaak aan het hotel vast. Stil, goed geïsoleerde kamers!

Cons:

Bed was wat aan de kleinere kant voor twee personen (1.40) maar dat kan ook door m’n zwangere buik komen

2026-04-07 • via Nuitee
T
TOSHIYUKI • family_with_children • jp
7
Pros:

玄関ロビー快適でした

Cons:

費用面

2026-04-07 • via Nuitee
K
Klea • solo_traveller • al
10
2026-04-06 • via Nuitee
K
Katherine • couple • us
9
Love the location, staff and crunchy rooms… gt vive
Pros:

The Lobby is a gt place to meet with ppl, and coffee shop and bar are gt!

2026-04-05 • via Nuitee
S
sarahrY2664WI • Family
2
Uninhabitable Room Conditions
Pros:

I recently stayed at the Ace Hotel New York with my young daughter, who has a heart condition. On the morning of our second day, our room was already 79 degrees at 8am. I went to the front desk, was told someone was working on fixing the air conditioning, and was offered a fan. We returned that evening to find the room had climbed to 87 degrees with no resolution in sight. We had no choice but to immediately check out and pay for a night at a neighboring hotel where the AC worked perfectly.
The hotel’s website explicitly advertises air conditioning as a room amenity with no disclaimers. What they don’t tell you is that their building runs on an older 2-pipe system that is physically incapable of providing cooling during the heating season. This is a known issue, you can find multiple responses from their Director of Rooms on TripAdvisor acknowledging it, yet they continue to advertise AC without any disclosure.
When I requested a refund for the night we were forced to leave, I was told it was too late because it was after 3pm. After escalating via their text system, they refunded the third night and some fees, but refused to refund the night that was actually uninhabitable. Their final response was essentially ‘you’re welcome to pursue any action you feel is appropriate.’
If you are traveling with children or anyone with a health condition, book elsewhere. And if you do book here in spring, know that your room may have no ability to cool down regardless of what the thermostat says.

2026-04-03 • via Tripadvisor
A
Alfredo • couple • de
7
As expected , small , clean and cosy. You get what you pay
Pros:

Location

Cons:

Super hot at night for whatever reason

2026-04-02 • via Nuitee
I
Iliana • couple • at
8
2026-04-01 • via Nuitee
A
Ana • extended_group • ar
10
2026-04-01 • via Nuitee
V
Vera • solo_traveller • de
8
2026-04-01 • via Nuitee
D
Dino • couple • ar
10
2026-03-31 • via Nuitee