Pilgrims Hotel

Hotels
8.1 (2507 reviews)
18 The Friars , Canterbury , GB
+44 1227 464531

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Family rooms
Luggage storage
Bar
Meeting/banquet facilities
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Poor amenities

Categories

Cleanliness
6.49
Some reviews mentioned cleanliness issues, including unclean bathrooms.
Service
9.46
Many reviews praised the staff for being professional, friendly, and polite.
Location
9.5
The hotel location is frequently described as fantastic and very close to the city centre.
Room Quality
7.45
Rooms are described as small and some have maintenance issues, which affected the experience.
Amenities
7.48
Some amenities lack, such as lifts and a functioning breakfast room.
Value for Money
8.44
While some found it good value, others felt it was overpriced given cleanliness issues.
Food and Beverage
7.49
The breakfast experience was inconsistent, with cleanliness issues impacting perception.
Overall Experience
8.46
Positive experiences with location and staff, but frustration with cleanliness and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-01 08:16

Property Description

Historic Charm and Modern Comforts
Experience the enchanting blend of history and modern amenities at The Pilgrims Hotel in Canterbury. Dating back to the 16th century and nestled within the Roman city walls, this family-run hotel offers free WiFi and a cosy oak-beamed bar for a truly unique stay.

Cozy Rooms with Traditional Touches
Unwind in the comfort of our traditional rooms, each equipped with a flat-screen TV, en suite bathroom with free toiletries, and a tea/coffee tray for your convenience.

Prime Location for Exploring
Ideally located opposite the Marlowe Theatre and a short stroll from the iconic Canterbury Cathedral, Pilgrims Hotel provides easy access to the city's vibrant shops and restaurants. Immerse yourself in the medieval charm of the surroundings.

Ready to immerse yourself in history? Book your stay at The Pilgrims Hotel now for an unforgettable Canterbury experience.

Important information:

Currently no hot breakfast is being served, a continental breakfast will be served in the dining room.

Please note that parking is only available in the public car park, St Radiguns car park, 820 feet away from the hotel for GBP 16.00 for 24 hours. When checking into the hotel, staff will provide you with discounted parking vouchers and directions.

Please note that this property has no elevator and may not be suitable for guests with mobility issues.

All rooms are split over 2 floors. Currently no hot breakfast is being served, a continental breakfast will be served to your room.This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Location

Guest Reviews

8.1
Based on 2507 reviews
Cleanliness: 6.49
Service: 9.46
Location: 9.5
Room Quality: 7.45
Amenities: 7.48
Value for Money: 8.44
Food and Beverage: 7.49
Overall Experience: 8.46
S
Susan • solo_traveller • ca
9
Good value, very clean and excellent location
Pros:

Excellent location. On the High Street but still quiet at night

2026-10-17 • via Nuitee
J
Jackie • solo_traveller • gb
5
Passable
Pros:

Great location

Cons:

Hotel almost full due to threshers week
Very basic room. Cracked tiles in bathroom

2026-10-17 • via Nuitee
D
Diana • solo_traveller • gb
9
Hotel near theatre.
Pros:

Good value and central location. Friendly staff and good breakfast although cooked breakfast not available. Opposite Marlowe Theatre which is handy for theatre goers.

2026-10-15 • via Nuitee
J
Julie • solo_traveller • gb
9
Great location, friendly staff and a very comfortable room. Thank you.
Pros:

Great location and it was a very comfortable room.

Cons:

Not applicable

2026-10-15 • via Nuitee
T
tom • solo_traveller • gb
9
2026-10-14 • via Nuitee
B
Bruce • couple • gb
7
£140 for a city centre double room, even adding £16 for the car park, is good value. Period.
Pros:

All the basics were there. We came for a visit to the Marlowe Theatre, which is just across the way. We knew there was no parking, though that wasn't obvious from the web ad. (If it says "Most popular facilities - parking", you kind of expect a car park. Wrong.)

Cons:

If your're expecting top service, or a cooked breakfast, you're in the wrong place. It had the vibe of a group of young men who would rather listen to their sounds than actually fetch you something. But it all got done, eventually.

2026-10-13 • via Nuitee
A
Andrea • couple • gb
8
2026-10-12 • via Nuitee
D
Dominic • couple • gb
8
Good value hotel in convenient location
Pros:

Great location - nice staff - functional room - good value for money

Cons:

Property was a little tired with a broken window at the front

2026-10-11 • via Nuitee
W
William • couple • gb
9
Made exploring further Canterbury and going to an evening performance at the Marlowe Theatre so easy!
Pros:

Wonderful location, comfortable room, clean and well organised bathroom and friendly staff

Cons:

All fine

2026-10-10 • via Nuitee
J
Jenkins • solo_traveller • gb
9
Pros:

The parking staff were very helpful. Staff in general were Spot on 👌🏼

2026-10-10 • via Nuitee
R
Rachel • solo_traveller • gb
8
2026-10-10 • via Nuitee
M
Mullin • solo_traveller • gb
10
Beautiful room fantastic value for money
Pros:

Lovely room very tasteful decor and homely feel.

2026-10-08 • via Nuitee
C
Catherine • solo_traveller • fr
8
Pros:

Friendly reception, very central location, good breakfast

Cons:

Tiny single room, very tiny bathroom

2026-10-07 • via Nuitee
G
Greenwood • solo_traveller • gb
8
Pros:

Excellent staff really attentive

Cons:

The continental breakfast could be a little bit varied the coffee not good they need new coffee machine

2026-10-07 • via Nuitee
A
Anne • solo_traveller • us
7
Pros:

Location

Cons:

Carrying our bags up 2 flights
The bar was poorly stocked, empty

2026-10-07 • via Nuitee
M
Mark • solo_traveller • nz
8
Pros:

Great location right in the old town

Cons:

No parking on site but staff arranged discount for nearby parking

2026-09-17 • via Nuitee
D
David • couple • gb
8
Very good
Pros:

Very central to the City and Cathedral.

Cons:

Nothing

2026-09-15 • via Nuitee
R
Roland • solo_traveller • de
9
Gut
Pros:

Optimal für einen längeren Aufenthalt in Canterbury.

2026-09-15 • via Nuitee
J
Janna • couple • nl
8
2026-09-14 • via Nuitee
N
NESTOR • solo_traveller • co
9
Buen descanso
Pros:

tood muy bien, desayuno nutritivo, la ubicación excelente cerca de todo lo importante

Cons:

todo estuvo muy bien

2026-09-14 • via Nuitee