Pilgrims Hotel

Hotels
8.1 (2423 reviews)
18 The Friars , Canterbury , gb

Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Family rooms
Luggage storage
Bar
Meeting/banquet facilities
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Poor amenities

Categories

Cleanliness
6.49
Some reviews mentioned cleanliness issues, including unclean bathrooms.
Service
9.46
Many reviews praised the staff for being professional, friendly, and polite.
Location
9.5
The hotel location is frequently described as fantastic and very close to the city centre.
Room Quality
7.45
Rooms are described as small and some have maintenance issues, which affected the experience.
Amenities
7.48
Some amenities lack, such as lifts and a functioning breakfast room.
Value for Money
8.44
While some found it good value, others felt it was overpriced given cleanliness issues.
Food and Beverage
7.49
The breakfast experience was inconsistent, with cleanliness issues impacting perception.
Overall Experience
8.46
Positive experiences with location and staff, but frustration with cleanliness and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-01 08:16

Property Description

Historic Charm and Modern Comforts
Experience the enchanting blend of history and modern amenities at The Pilgrims Hotel in Canterbury. Dating back to the 16th century and nestled within the Roman city walls, this family-run hotel offers free WiFi and a cosy oak-beamed bar for a truly unique stay.

Cozy Rooms with Traditional Touches
Unwind in the comfort of our traditional rooms, each equipped with a flat-screen TV, en suite bathroom with free toiletries, and a tea/coffee tray for your convenience.

Prime Location for Exploring
Ideally located opposite the Marlowe Theatre and a short stroll from the iconic Canterbury Cathedral, Pilgrims Hotel provides easy access to the city's vibrant shops and restaurants. Immerse yourself in the medieval charm of the surroundings.

Ready to immerse yourself in history? Book your stay at The Pilgrims Hotel now for an unforgettable Canterbury experience.

Important information:

Currently no hot breakfast is being served, a continental breakfast will be served in the dining room.

Please note that parking is only available in the public car park, St Radiguns car park, 820 feet away from the hotel for GBP 16.00 for 24 hours. When checking into the hotel, staff will provide you with discounted parking vouchers and directions.

Please note that this property has no elevator and may not be suitable for guests with mobility issues.

All rooms are split over 2 floors. Currently no hot breakfast is being served, a continental breakfast will be served to your room.This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in some hotel rooms and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for £20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 2423 reviews
Cleanliness: 6.49
Service: 9.46
Location: 9.5
Room Quality: 7.45
Amenities: 7.48
Value for Money: 8.44
Food and Beverage: 7.49
Overall Experience: 8.46
M
Marco couple it
8
Pros:

La posizione è ottima, nel centro di Canerbury.

Cons:

Erano i giorni caldi ma la struttura non ha l’aria condizionata.

2026-06-25 via Nuitee
S
Sailorden solo_traveller ie
8
Pros:

Central location, very clean & comfortable, good staff

Cons:

Nothing really

2026-06-25 via Nuitee
P
PetriSR couple hk
6
Decent hotel in a central location
Pros:

The hotel's location in the town centre is their best-selling point if that's what you're looking for. Decent, comfortable room. The staff are helpful.

Cons:

Given how central it is, there is noise from outside to deal with. As it was a pretty sunny day, the room did get rather hot, a fan would have been nice.

2026-06-23 via Nuitee
T
Tiorra solo_traveller gb
10
Pros:

Amazing staying, great services, absolutely will come back.
Big thank you to Aman & Iusuf (hope is correct the name) for hospitality, professional guidance. S

2026-06-22 via Nuitee
A
Angela couple gb
8
Great hotel with everything you need & helpful staff.
Pros:

The hotel is just a short walk from the train station. Our room was clean, beds were very comfortable and the shower was great. We had a fan in the room, a tv, a good hairdryer, plenty of sockets and a kettle with tea, coffee & biscuits. Staff were very helpful.

Cons:

N/A

2026-06-21 via Nuitee
C
Christian solo_traveller fr
9
2026-06-20 via Nuitee
L
Lueder solo_traveller de
9
Zentral und charmant
Pros:

Charmantes Hotel mitten in Canterbury, extrem zentral und doch ruhig. Freundlicher Service, alles sauber und praktisch. Das Frühstück war okay, der Kaffee nicht, aber das ist Geschmackssache. Ich würde wiederkommen!

2026-06-19 via Nuitee
W
Williams solo_traveller gb
3
Pros:

Location

Cons:

Couldn't understand the staff members and didn't realise the car park was that far away from the hotel

2026-06-18 via Nuitee
F
Furio1 solo_traveller ch
8
Pros:

Struttura non nuova ma curata e pulitissima. Colazione ottima, personale molto gentile.

2026-06-17 via Nuitee
U
Urs couple ch
8
Gute Lage und Ambiente - schlecht mit dem Auto erreichbar.
Pros:

Super Lage und schönes Ambiente, Frühstück war gut und erfüllte die Erwartung

Cons:

Leider mit dem Auto nicht erreichbar - dies sollte auf der Homepage oder in booking.com besser angegeben werden. Parkplätze in der Nähe, aber sehr teuer.

2026-06-17 via Nuitee
M
Marijke couple nl
8
Prima
Pros:

Heel centraal

Cons:

Raam ging alleen met kunstgrepen open

2026-06-16 via Nuitee
A
Annalisa solo_traveller it
8
Staff gentile e camere essenziali, peccato per il rumore all’interno dell’albergo che è stato davvero disturbante
Pros:

Posizione ottima e staff gentile

Cons:

L’albergo è rumorosissimo, ogni porta che viene aperta rimbomba nella stanza, è stato difficile riposare

2026-06-15 via Nuitee
J
Julia solo_traveller gb
10
2026-06-14 via Nuitee
M
Mark solo_traveller gb
8
Comfortable and convenient. Just not a fan of continental breakfasts. Would be nice to have more choice. However, I woul
Pros:

Convenient to where I wanted and needed to be.

Cons:

Although I booked a single room, it was very small and cramped, albeit comfortable.

2026-06-14 via Nuitee
P
Paula couple gb
7
Pros:

Staff - v courteous & helpful
Central location

Cons:

Very noisy road outside during night
Breakfast basic

2026-06-14 via Nuitee
P
Pete1000 solo_traveller gb
6
Great location
Pros:

A continental breakfast was supplied, the last time i stayed here i had a fabulous cooked breakfast, told by staff this is to return soon as they have recently taken over the hotel. i was going to the Marlow theatre so the Pilgrims hotel suited me as it was right opposite

Cons:

The hotel is a very old building and the rooms are quite small, it could probably benefit from a refurbishment, in short i substituted luxury for location

2026-06-11 via Nuitee
G
G W Canty solo_traveller gb
9
Lovely town
Pros:

Bath
Nice and quiet

Cons:

Attic room so couldn't have a shower

2026-06-11 via Nuitee
M
Montse solo_traveller es
9
Pros:

La ubicació es genial

Cons:

L'habitació era molt petita. Li faltaven dues llums que no funcionaven

2026-06-10 via Nuitee
A
Anne-Marie solo_traveller gb
8
Pros:

Location to everything

2026-06-09 via Nuitee
T
Teuntje couple nl
10
Pros:

Heel aardige mensen!

2026-06-08 via Nuitee