Pilgrims Hotel

Hotels
8.1 (2292 reviews)
18 The Friars , Canterbury , gb

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Children allowed

Facilities

Non-smoking rooms
Luggage storage
Non-smoking throughout
Shared lounge/TV area
Coffee Shop on site
Cashless payment available
Free wired internet
Internet access
Housekeeping on request
Reception hall

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Poor amenities

Categories

Cleanliness
6.49
Some reviews mentioned cleanliness issues, including unclean bathrooms.
Service
9.46
Many reviews praised the staff for being professional, friendly, and polite.
Location
9.5
The hotel location is frequently described as fantastic and very close to the city centre.
Room Quality
7.45
Rooms are described as small and some have maintenance issues, which affected the experience.
Amenities
7.48
Some amenities lack, such as lifts and a functioning breakfast room.
Value for Money
8.44
While some found it good value, others felt it was overpriced given cleanliness issues.
Food and Beverage
7.49
The breakfast experience was inconsistent, with cleanliness issues impacting perception.
Overall Experience
8.46
Positive experiences with location and staff, but frustration with cleanliness and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-01 08:16

Property Description

Historic Charm and Modern Comforts
Experience the enchanting blend of history and modern amenities at The Pilgrims Hotel in Canterbury. Dating back to the 16th century and nestled within the Roman city walls, this family-run hotel offers free WiFi and a cosy oak-beamed bar for a truly unique stay.

Cozy Rooms with Traditional Touches
Unwind in the comfort of our traditional rooms, each equipped with a flat-screen TV, en suite bathroom with free toiletries, and a tea/coffee tray for your convenience.

Prime Location for Exploring
Ideally located opposite the Marlowe Theatre and a short stroll from the iconic Canterbury Cathedral, Pilgrims Hotel provides easy access to the city's vibrant shops and restaurants. Immerse yourself in the medieval charm of the surroundings.

Ready to immerse yourself in history? Book your stay at The Pilgrims Hotel now for an unforgettable Canterbury experience.

Important information:


Currently no hot breakfast is being served, a continental breakfast will be served in the dining room.

Please note that parking is only available in the public car park, St Radiguns car park, 820 feet away from the hotel for GBP 16.00 for 24 hours. When checking into the hotel, staff will provide you with discounted parking vouchers and directions.

Please note that this property has no elevator and may not be suitable for guests with mobility issues.

All rooms are split over 2 floors. Currently no hot breakfast is being served, a continental breakfast will be served to your room.This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in some hotel rooms and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for £20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 2292 reviews
Cleanliness: 6.49
Service: 9.46
Location: 9.5
Room Quality: 7.45
Amenities: 7.48
Value for Money: 8.44
Food and Beverage: 7.49
Overall Experience: 8.46
G
Gurjit • couple • gb
10
2026-04-11 • via Nuitee
H
Hamna • family_with_children • gb
3
Morning stafff lady was rude
2026-04-08 • via Nuitee
D
Dean • couple • gb
8
2026-04-07 • via Nuitee
R
Rebecca • extended_group • gb
7
Pros:

- Able to fit us in at short notice (issue with previously book accommodation).
- Friendly staff.
- Located right next to Marlowe Theatre.
- Able to leave luggage at reception on departure day.
- nice bar seating area

Cons:

- Rather lumpy bed!
- shower faulty making use difficult. Other room had shower under the slanted ceiling, also hard to use! Both ensuites were small/a squeeze
- poor breakfast selection for intolerances/dietary requirements (e.g. only 1 banana in the fruit bowl, no vegan yoghurt, no gluten free bread, granola or cereal.)
- only 1 member of staff on duty so a lot of waiting!

2026-04-06 • via Nuitee
W
WENHUI • solo_traveller • gb
10
2026-04-06 • via Nuitee
T
Terry Ann • couple • gb
8
Comfortable good value for money
Pros:

Location… cleanliness… welcoming staff… good continental breakfast included

Cons:

Bathroom was very cramped
Macerating toilet

2026-04-04 • via Nuitee
L
Leon • solo_traveller • au
9
2026-04-03 • via Nuitee
D
Diana • couple • gb
9
Pros:

The location and the cost. Very central hotel which was clean and comfortable. Good and varied continental breakfast.

Cons:

Television in room kept coming up as no signal?why.

2026-04-02 • via Nuitee
J
Jiří • solo_traveller • cz
10
Authentic hotel in great location
Pros:

Great location, very friendly staff. Very small room for one person felt really authentic to historical city centre. Excellent for my short weekend stay.

2026-03-30 • via Nuitee
M
Michael • solo_traveller • gi
7
Pros:

Perfect location at the heart of Canterbury

Cons:

Slightly outdated

2026-03-28 • via Nuitee
S
Stephen • solo_traveller • gb
8
A great location and comfortable stay.
Pros:

Great location. Excellent staff. Comfortable bed and cosy room.

Cons:

The breakfast was ok but nothing special. I always prefer a cooked breakfast but this hotel only offers continental. It was average. Nothing exciting.

2026-03-26 • via Nuitee
J
Julian • couple • gb
10
Pros:

Great place, lovely staff

2026-03-26 • via Nuitee
W
Wenuri • solo_traveller • lk
8
2026-03-25 • via Nuitee
J
Jan • extended_group • nl
8
Goed
Pros:

Erg vriendelijk personeel. Prima kwaliteit/prijs verhouding.

Cons:

En van mij vrienden ging op zijn knieen douchen i.v.m. een schuin dak. Ook kwam er een pistraaltje uit de douchkop. Op mijn kamer daarentegen had ik een heel goede douche.
Voor oudere mensen vind ik niet zo veilig dat de douche zich boven het ligbad bevindt. Overigens zou ik bij dit type hotel gekozen hebben voor alleen een douche en geen ligbad.

2026-03-23 • via Nuitee
V
Vera • solo_traveller • gb
9
2026-03-22 • via Nuitee
K
Kristina • couple • gb
8
2026-03-21 • via Nuitee
N
Nicola • couple • gb
9
Lovely view, great area and fantastic bargain price.
Pros:

So. Convenient for central Canterbury. Good cocktails and great value

Cons:

Only one member of staff trying to cover reception and make cocktails! A bit dated but spick & span.

2026-03-20 • via Nuitee
J
Jan • solo_traveller • gb
7
Pros:

Never disappoints, breakfast great. Location perfect for theatre and restaurants and shopping and station!

Cons:

Somewhat rattling window in the wind!? I had to stuff with tissues to stop the noise

2026-03-19 • via Nuitee
V
violeta • solo_traveller • gb
9
Pros:

Convenient location, nice window view

Cons:

Windows need cleaning
Somehow could not switch off radiator at night- room was too hot

2026-03-19 • via Nuitee
L
Liam • solo_traveller • gb
10
Fantastic place to stay whilst in Canterbury
Pros:

Bed was super comfy, room was beautiful, staff were great, the morning breakfast was continental but with fresh bread rolls and pastries. And the coffee was some of the best hotel coffee I've had

Cons:

Only issue, and it's so minor, but the bathroom was a bit cramped. It would probably be better to get rid of the bath and just have a shower unit.

2026-03-17 • via Nuitee