Pilgrims Hotel

Hotels
8.1 (2507 reviews)
18 The Friars , Canterbury , gb
+44 1227 464531

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Family rooms
Luggage storage
Bar
Meeting/banquet facilities
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Poor amenities

Categories

Cleanliness
6.49
Some reviews mentioned cleanliness issues, including unclean bathrooms.
Service
9.46
Many reviews praised the staff for being professional, friendly, and polite.
Location
9.5
The hotel location is frequently described as fantastic and very close to the city centre.
Room Quality
7.45
Rooms are described as small and some have maintenance issues, which affected the experience.
Amenities
7.48
Some amenities lack, such as lifts and a functioning breakfast room.
Value for Money
8.44
While some found it good value, others felt it was overpriced given cleanliness issues.
Food and Beverage
7.49
The breakfast experience was inconsistent, with cleanliness issues impacting perception.
Overall Experience
8.46
Positive experiences with location and staff, but frustration with cleanliness and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-01 08:16

Property Description

Historic Charm and Modern Comforts
Experience the enchanting blend of history and modern amenities at The Pilgrims Hotel in Canterbury. Dating back to the 16th century and nestled within the Roman city walls, this family-run hotel offers free WiFi and a cosy oak-beamed bar for a truly unique stay.

Cozy Rooms with Traditional Touches
Unwind in the comfort of our traditional rooms, each equipped with a flat-screen TV, en suite bathroom with free toiletries, and a tea/coffee tray for your convenience.

Prime Location for Exploring
Ideally located opposite the Marlowe Theatre and a short stroll from the iconic Canterbury Cathedral, Pilgrims Hotel provides easy access to the city's vibrant shops and restaurants. Immerse yourself in the medieval charm of the surroundings.

Ready to immerse yourself in history? Book your stay at The Pilgrims Hotel now for an unforgettable Canterbury experience.

Important information:

Currently no hot breakfast is being served, a continental breakfast will be served in the dining room.

Please note that parking is only available in the public car park, St Radiguns car park, 820 feet away from the hotel for GBP 16.00 for 24 hours. When checking into the hotel, staff will provide you with discounted parking vouchers and directions.

Please note that this property has no elevator and may not be suitable for guests with mobility issues.

All rooms are split over 2 floors. Currently no hot breakfast is being served, a continental breakfast will be served to your room.This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Location

Guest Reviews

8.1
Based on 2507 reviews
Cleanliness: 6.49
Service: 9.46
Location: 9.5
Room Quality: 7.45
Amenities: 7.48
Value for Money: 8.44
Food and Beverage: 7.49
Overall Experience: 8.46
C
Carolyn • couple • gb
8
2026-08-27 • via Nuitee
D
David • solo_traveller • gb
10
Pros:

Location

Staff helpful

Cons:

No fridge in room

2026-08-26 • via Nuitee
L
Lorenzo • solo_traveller • it
8
2026-08-25 • via Nuitee
C
Cathy • solo_traveller • gb
8
Lovey staff and my room was large and very comfortable. The building itself is very old with some sloping floors but tha
Pros:

The location, the room and the lovely staff

Cons:

It was a very hot weekend subsequently the room was very hot. A fan was provided but it had to run all night and kept me awake

2026-08-25 • via Nuitee
A
Agnes • solo_traveller • fr
7
Pros:

Le lieu est tres agréable et charmant. Les chambres sont décorées avec la touche qu'il faut. Personnel accueillant.

Cons:

Personnels manquent de métier d hôtelier.

2026-08-24 • via Nuitee
L
Linda • solo_traveller • gb
9
2026-08-24 • via Nuitee
W
Wendy • solo_traveller • gb
8
Would stay again
Pros:

Friendly staff on reception and doing breakfast each morning. Room was clean and quiet even though we over looked the street. Comfortable bed. Fantastic location for the main sites.

Cons:

Everything was great.

2026-08-23 • via Nuitee
G
Gerhard • solo_traveller • at
7
2026-08-22 • via Nuitee
C
Christine • solo_traveller • gb
10
Excellent stay
Pros:

Hotel was excellent and very convenient in the centre of the city. Staff were friendly, and hotel very clean.

2026-08-22 • via Nuitee
I
Isabella M • solo_traveller • gb
10
Best accommodation
Pros:

The staff were lovely. The double room was spacious. A good night's sleep as it was quiet.The continental breakfast was fresh and well presented. The location perfect right in the heart of the town. Absolutely loved our stay.

Cons:

There was nothing to dislike

2026-08-22 • via Nuitee
H
Helen • solo_traveller • gb
10
Pros:

Friendly, helpful staff. Lovely room. Central location.

2026-08-21 • via Nuitee
J
John • couple • gb
8
Fabulous
Pros:

The ease of booking, friendly staff,most fantastic location - couldn’t be more central!

Cons:

Bedroom in a bit of an 80’s time warp, which a modern coloured lick of paint would solve

2026-08-20 • via Nuitee
M
Michelle • couple • nl
6
2026-08-20 • via Nuitee
N
Neil • couple • gb
8
Comfortable, and great location
Pros:

Small but comfortable room and the location couldn’t be more convenient

Cons:

Small room for the price and just a little dated

2026-08-20 • via Nuitee
J
JULIA • solo_traveller • gb
10
Central location and great staff
Pros:

Central city location
Helpful staff

2026-08-20 • via Nuitee
C
Charlotta • solo_traveller • se
6
2026-08-19 • via Nuitee
S
Sandra • solo_traveller • gb
8
Pros:

Fair continental choice
Single room compact with bathroom.

2026-08-19 • via Nuitee
G
Giusi Vizzano • solo_traveller • it
6
Non lo consiglierei
Pros:

Ottima posizione

Cons:

Stanza troppo piccola per 2 persone non siamo riusciti ne anche ad aprire le borse, stanza molto calda c'era solo un piccolo ventilatore, scala stretta e ripida per accedere alla stanza

2026-08-17 • via Nuitee
B
Bernadetta • solo_traveller • ch
7
2026-08-16 • via Nuitee
G
Graziella • solo_traveller • it
6
Basic
Pros:

Posizione, camera grande, letto comodo

Cons:

Moquette sporca. Bagno piccolo soprattutto il lavandino. Dispenser difettoso.
Rumore dalle strade.
Attenzione non c'è Aria condizionata
Colazione basic ma molto lenti a fare refill del buffet

2026-08-15 • via Nuitee