Pilgrims Hotel

Hotels
8.1 (2292 reviews)
18 The Friars , Canterbury , gb

listing image 1
Show all photos
Children allowed

Facilities

Non-smoking rooms
Luggage storage
Non-smoking throughout
Shared lounge/TV area
Coffee Shop on site
Cashless payment available
Free wired internet
Internet access
Housekeeping on request
Reception hall

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Poor amenities

Categories

Cleanliness
6.49
Some reviews mentioned cleanliness issues, including unclean bathrooms.
Service
9.46
Many reviews praised the staff for being professional, friendly, and polite.
Location
9.5
The hotel location is frequently described as fantastic and very close to the city centre.
Room Quality
7.45
Rooms are described as small and some have maintenance issues, which affected the experience.
Amenities
7.48
Some amenities lack, such as lifts and a functioning breakfast room.
Value for Money
8.44
While some found it good value, others felt it was overpriced given cleanliness issues.
Food and Beverage
7.49
The breakfast experience was inconsistent, with cleanliness issues impacting perception.
Overall Experience
8.46
Positive experiences with location and staff, but frustration with cleanliness and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-01 08:16

Property Description

Historic Charm and Modern Comforts
Experience the enchanting blend of history and modern amenities at The Pilgrims Hotel in Canterbury. Dating back to the 16th century and nestled within the Roman city walls, this family-run hotel offers free WiFi and a cosy oak-beamed bar for a truly unique stay.

Cozy Rooms with Traditional Touches
Unwind in the comfort of our traditional rooms, each equipped with a flat-screen TV, en suite bathroom with free toiletries, and a tea/coffee tray for your convenience.

Prime Location for Exploring
Ideally located opposite the Marlowe Theatre and a short stroll from the iconic Canterbury Cathedral, Pilgrims Hotel provides easy access to the city's vibrant shops and restaurants. Immerse yourself in the medieval charm of the surroundings.

Ready to immerse yourself in history? Book your stay at The Pilgrims Hotel now for an unforgettable Canterbury experience.

Important information:


Currently no hot breakfast is being served, a continental breakfast will be served in the dining room.

Please note that parking is only available in the public car park, St Radiguns car park, 820 feet away from the hotel for GBP 16.00 for 24 hours. When checking into the hotel, staff will provide you with discounted parking vouchers and directions.

Please note that this property has no elevator and may not be suitable for guests with mobility issues.

All rooms are split over 2 floors. Currently no hot breakfast is being served, a continental breakfast will be served to your room.This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in some hotel rooms and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for £20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 2292 reviews
Cleanliness: 6.49
Service: 9.46
Location: 9.5
Room Quality: 7.45
Amenities: 7.48
Value for Money: 8.44
Food and Beverage: 7.49
Overall Experience: 8.46
Z
Zita • couple • nl
9
Value for money, top location, nice vibe.
Pros:

The bed was excellent..The vibe was very English. The building was very English. The breakfast room was pretty..The bar was big and modern, a nice hip contrast. The location was super, for downtown experience. Value for your money, regarding location and overall vibe! :).

Cons:

Just a little reminder: the hotel has steep, narrow stairs. No problem at all for me. But just wanted to inform other guests. But you can/could expect that from such a historic building.

2026-02-28 • via Nuitee
M
Marzena • couple • pl
10
2026-02-27 • via Nuitee
D
Dudley • solo_traveller • gb
8
2026-02-27 • via Nuitee
D
Deborah • solo_traveller • gb
10
Great value and super-comfortable
Pros:

Lovely staff. Very comfortable room with a great shower. Squidgy sofas downstairs in soft-lit lounge to enjoy your drink from the bar. Delightful breakfast with great coffee, fresh fruit and a huge array of nuts etc. to have with cereal and pastries.

2026-02-27 • via Nuitee
M
Michael • solo_traveller • gb
1
Dangerous Overnight Cover
Cons:

Unfortunately I fell ill overnight meaning a call to 111 resulted in an ambulance being sent. The ambulance personnel were unable to gain access and unable to quickly raise anyone so felt obliged to call me. Fortunately I was just about able to descend to let them in. On departure by ambulance, the ambulance personnel accidentally closed the door with my room key in hand. They subsequently told me that it took many calls on repeat dial before a very, very sleepy sounding person finally responded. This makes me very concerned about overnight safety and explains why I have rated as bad despite my grading for the facilities,

2026-02-27 • via Nuitee
T
Terry • couple • gb
3
Pros:

Breakfast and the hotel location but.....

Cons:

Finding the hotel as you cant park outside it might be helpful for staff to have more knowledge of the area to guide guests in. Also finding somebody elses pizza on top of our wardrobe wasnt pleasant.

2026-02-24 • via Nuitee
V
Victoria • couple • gb
8
Comfortable and welcoming!
Pros:

Very central we could walk everywhere

Cons:

Car parking was difficult and expensive

2026-02-23 • via Nuitee
C
Claire • couple • gb
7
2026-02-23 • via Nuitee
K
Kevin • couple • gb
7
Pros:

Hotel and staff were brilliant.

Cons:

The room we had could do with a lick of paint as it was flaking off the ceiling and water marks along with it.

2026-02-23 • via Nuitee
L
Louise • couple • gb
8
Nice hotel in a great location.
Pros:

Comfortable bed, decent shower, excellent location.

Cons:

Noise from other guests but only due to creaky floorboards as very old building. Unavoidable really but did affect sleep.

2026-02-22 • via Nuitee
J
Joshua • couple • gb
8
Pros:

Location was excellent and room was very comfortable.

Cons:

Shower could do with a thermostat control.

2026-02-22 • via Nuitee
L
Lawrence • solo_traveller • gb
10
Convenient and Comfortable Hotel
Pros:

Conveniently located with easy access to attractions. The room was comfortable and the continental breakfast more than adequate

2026-02-22 • via Nuitee
H
Helen • solo_traveller • gb
5
Cheap but not worth the saving
Pros:

Close to town and station

Cons:

Uncomfortable bed. Curtains do nothing to block out the street light. Terrible sleep

2026-02-14 • via Nuitee
A
Annette • family_with_children • nz
8
We had a lovely stay with you, great staff, great location, and definitel value for money!
Pros:

Your staff are excellent, especially your housekeeping and reception staff
Breakfast was great, lots of options, and we really liked being able to create our own muesli!
The location was really good, so close to everything we wanted to see and do.
We really enjoyed our stay with you and would stay here again.

Cons:

Nothing important! Any slight inconveniences like no lifts, are offset by the charm of staying with you

2026-02-12 • via Nuitee
P
pappafox • couple • gb
8
Central venue
Pros:

Convenient for my needs for the weekend to visit family

Cons:

Language of some other guests during fire alarm in the night.

2026-02-12 • via Nuitee
T
Taylor • couple • gb
8
Excellent location
Pros:

Excellent location for Canterbury high st. Comfortable bed. Clean and tidy.

Cons:

Low water pressure resulting in a poor shower. We were on the 2nd floor, so will be better on the floors below. Simple lesson.. don't install raindamce shower heads when you don't have a decent pressure. It says there is car parking on your website. Whilst this is true, its a 10 minute walk away and costs £16.

2026-02-09 • via Nuitee
N
Nicky • solo_traveller • gb
9
Quite simply will be back lovely hotel lovely city
Pros:

Great location lovely room and en suite

Cons:

Nada

2026-02-08 • via Nuitee
D
Darrin • solo_traveller • gb
8
2026-01-31 • via Nuitee
A
Ayshe • couple • gb
10
We love Canterbury and always choose to stay at the Pilgrims Hotel when we are in Canterbury
Pros:

Great location, the staff were friendly and very helpful, everything we needed was within walking distance, we really enjoyed our stay

Cons:

No complaints as we were very happy with everything

2026-01-26 • via Nuitee
M
Mary • solo_traveller • gb
8
Old hotel, centrally located with all the comforts.
Pros:

Well located for Canterbury sights. Helpful staff.

Cons:

No chair in room, so had to sit on the bed.

2026-01-26 • via Nuitee