MainStay Suites Knoxville North I-75

Hotels
•
Main Stay Suites
7 (613 reviews)
144 Merchants Drive , Knoxville , us
+1 865-247-0222

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good location
Cons:
Lack of cleanliness in some areas
High prices during events
Limited breakfast options

Categories

Cleanliness
5.25
Several reviews indicate severe cleanliness issues in various areas of the hotel.
Service
8.75
Many guests praised the friendly and helpful nature of the staff.
Location
7.25
The location was considered good, though marred by the presence of homeless individuals nearby.
Room Quality
8.25
Rooms were described as clean and comfortable, with some additional amenities.
Amenities
7.25
Amenities were reviewed positively but breakfast service was mentioned as lacking.
Value for Money
6.75
Prices were considered high, especially during special events, affecting perceived value.
Food and Beverage
5.25
Breakfast options were limited and received negative feedback.
Overall Experience
7.25
Overall experience was positive despite some mentioned drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 16:56

Property Description

Convenient Location

Situated just off Interstate 75, MainStay Suites Knoxville North I-75 offers easy access to downtown Knoxville and top attractions like the Knoxville Convention Center and University of Tennessee.

Residential-Style Amenities

Enjoy fully equipped kitchens, complimentary hot breakfast, free WiFi, and a fitness center at this extended stay hotel. Plus, join the fun at the weekly manager's reception.

Comfortable Suites

Relax in suites with separate living, sleeping, and dining areas, complete with kitchen amenities, pillow-top mattresses, and flat-screen TVs. Some rooms even feature work desks and balconies.

Book now to experience a comfortable and convenient stay at MainStay Suites Knoxville North I-75!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Location

Property Accessibility

Total Disability Score: 7.14
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7
Based on 613 reviews
Cleanliness: 5.25
Service: 8.75
Location: 7.25
Room Quality: 8.25
Amenities: 7.25
Value for Money: 6.75
Food and Beverage: 5.25
Overall Experience: 7.25
K
Kennedi • solo_traveller • us
4
Cons:

I stayed at MainStay Suites in Knoxville, Tennessee, from August 5–8, 2026, and unfortunately, the experience fell far short of expectations. The hotel is in a prime location, about 10 minutes from downtown Knoxville, but the convenient location could not make up for the cleanliness issues and poor management response.

The biggest issue occurred when I got into bed and noticed blood stains on the bedding. I immediately contacted the front desk and requested clean bedding. I have photographs documenting the stains. Manager Kishore Tailor* refused the request and told me that he did not have to honor my request for new bedding because I was not staying for an extended period of time and should be prepared for “these types of things.” I found this response completely unacceptable. The length of my stay should have nothing to do with whether a hotel provides clean, sanitary bedding.

Since management would not address the issue, I had to personally track down housekeeping and ask for the bedding to be changed. The housekeeper took the bedding away, but then returned and remade the bed using the same dirty bedding with the blood stains. I only discovered this after pulling the sheets back again. At that point, what should have been a simple housekeeping issue became a serious concern about the hotel's cleanliness and quality control.

The room itself also had several cleanliness problems. There were cobwebs on the lamps, handprints on the headboard, and the bathroom floor was stained and appeared dirty. Combined with the blood-stained bedding, these issues gave me the impression that the room had not been properly cleaned or inspected before my arrival.

I will say that the **nighttime staff was much more accommodating and pleasant** than the general management I encountered, and I appreciated their willingness to assist. Unfortunately, that could not make up for the overall experience.

2026-08-24 • via Nuitee
M
Melody • couple • us
7
Pros:

Very clean& good location

Cons:

It was very warm in lobby, hall’s & breakfast space. Not a big selection for breakfast either

2026-08-24 • via Nuitee
J
Jeffery • couple • us
10
I loved it and I will be back 👍🏼
Pros:

Nice and quiet

Cons:

N/a

2026-08-24 • via Nuitee
B
Bonecr • family_with_children • us
5
2026-08-23 • via Nuitee
K
Kelly • couple • us
5
Front staff was friendly but the rooms were very disappointing.
Pros:

Location

Cons:

The bed was squeaky and uncomfortable. We switched rooms and the second room had hair all over the bathroom floor, inside the tub and on the shower curtain. There was a cockroach on the bathroom floor.

2026-08-20 • via Nuitee
C
Cheree • couple • us
7
2026-08-04 • via Nuitee
S
Scotty • solo_traveller • us
10
I highly recommend looking.com and the extended stay off Merchants drive 100%
Pros:

The number one and four most the staff if it hadn't been for the little guy working the desk I'm being shift he made such a difference in the whole entire stay he took a ruined experience and made it better

Cons:

Was booking.com they gave me one price and it was nowhere near around what the price was did it cost and I didn't have a choice at that time I need to call booking.com

2026-08-03 • via Nuitee
J
Joel Alon • solo_traveller • il
9
2026-07-25 • via Nuitee
W
William • solo_traveller • us
4
Disappointed
Pros:

Morning and night desk clerk were nice.

Cons:

No hot water, ac didn't work well, hair in corner of bathroom floor.

2026-07-24 • via Nuitee
C
Carla • couple • us
2
Pros:

The location was convient

Cons:

The air conditioner did not work . We reported . The staff said they will look into it ,if it could not be fixed then our room would be changed . They only had 1 room available, it was a smokers room. My husband is on oxygen , we could not stay in a smoke filled room. I asked for a discount for our inconvience and the manager was rude

2026-07-20 • via Nuitee
D
David • couple • us
10
2026-07-15 • via Nuitee
S
ScottyBoy83 • solo_traveller • us
10
Great stay!!!
Pros:

The room had a kitchenette and living room area separate from the bedroom. Everything felt clean and the location was good for what we were in town for.

Cons:

Parking lot was a bit smaller than expected but we always found a spot so no real issues.

2026-07-14 • via Nuitee
T
Tom • couple • gb
6
2026-07-13 • via Nuitee
K
kari • solo_traveller • us
10
Great time
Pros:

The location was great. Our son loved that balcony

Cons:

The shower head could have been better. Not great pressure ans wasn't adjustable.

2026-07-12 • via Nuitee
J
Jimenez • couple • us
10
2026-07-10 • via Nuitee
H
Hedrick • solo_traveller • us
1
Horrible
Pros:

Nothing told me I needed a cash deposit and kept my money after they dont disclose anything about being local and having a cash deposit at two in the morning

Cons:

Nothing terrible terrible place

2026-07-05 • via Nuitee
L
Leanna • extended_group • us
10
Great stay had a great time every one was sweet and it was clean!
Pros:

Clean & super nice

Cons:

N/a

2026-07-03 • via Nuitee
K
Kayla • couple • us
10
2026-07-03 • via Nuitee
K
Keith • solo_traveller • us
5
2026-07-02 • via Nuitee
D
Distump • solo_traveller • us
10
Pros:

It was a very clean and spacious room. Was pleasantly surprised.

2026-06-27 • via Nuitee