Pavilion On Northbourne

Hotels
8.1 (9633 reviews)
242 Northbourne Avenue , Canberra , AU
+61 2 6247 6888

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean and comfortable
Great location
Good value for money
Cons:
Food quality issues
Poor service in dining
Air conditioning problems

Categories

Cleanliness
8.74
Clean and comfortable hotel, with no major cleanliness issues reported.
Service
7.71
In some instances, staff were reported as unhelpful or rude, particularly in the dining area.
Location
9.25
Perfect location with easy access to city attractions and transport.
Room Quality
7.7
Rooms are comfortable but showing signs of being outdated, with some air conditioning issues.
Amenities
8.23
Amenities match the hotel tier, but lack of covered parking is a downside.
Value for Money
8.69
Overall good value, though breakfast pricing issues were noted.
Food and Beverage
6.24
Food quality reported as subpar, especially with meal preparation and service.
Overall Experience
8.21
Overall a decent stay, but several issues may impact future visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 03:37

Property Description

Indulge in Luxury at Pavilion On Northbourne
Escape to the 4.5-star Pavilion On Northbourne boasting Canberra's largest indoor tropical garden atrium. Unwind by the outdoor swimming pool, stay fit at the fitness centre, and enjoy the convenience of the onsite bar and restaurant.

Unmatched Convenience and Comfort
Experience ultimate comfort in rooms with 32-inch flat-screen TVs, free WiFi, and cable channels. With free on-site secure parking and complimentary local newspapers, every detail is taken care of for you.

Culinary Delights and Relaxation
Savor delicious meals at Atrium Restaurant and Bar, offering buffet breakfast, lunch, and dinner. Afterward, unwind with a drink in the lounge area or opt for 24/7 room service. Retreat to quiet, air-conditioned rooms equipped with modern amenities for a rejuvenating stay.

Book now for an unforgettable experience at Pavilion On Northbourne!

Important information:

Guests are required to present a valid credit card and photo ID at the time of check in.

Please note that there is a 1.25% charge when you pay with a Visa or Mastercard, a 3.25% charge with American Express, and a 3.5% with Diners Club credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: SYD

Location

Guest Reviews

8.1
Based on 9633 reviews
Cleanliness: 8.74
Service: 7.71
Location: 9.25
Room Quality: 7.7
Amenities: 8.23
Value for Money: 8.69
Food and Beverage: 6.24
Overall Experience: 8.21
J
Joshah • solo_traveller • au
10
2026-10-14 • via Nuitee
J
Joanne • family_with_children • au
9
2026-10-14 • via Nuitee
E
Elaine • extended_group • au
9
will stay again
Pros:

location we stay here often when visiting family in Canberra

2026-10-13 • via Nuitee
R
Robyn • couple • au
9
2026-10-13 • via Nuitee
L
Luisa Fernanda • couple • au
9
2026-10-13 • via Nuitee
G
Gai • couple • au
6
As expected with all it offers but very disappointed by the unfair ruthlessness of response
Pros:

The location is excellent and having a car and restaurant and breakfast buffet all excellent.
Reception staff and flexibility kirt to accommodate personal requests with a more empathetic criteria would have made our stay much much happier.

Cons:

The staff at reception. The lack of any fairness on our need to have a slightlybeeierccheck in due to our travelling to Canberra from interstate for a funeral of a signif can’t member of the Canberra community over many years ..
Wr asked in advance to be allowed to check in early due to this funeral. We were never advised that this request would incur a $40 additional charge. It seemed very harsh and totally without care or justice or compassion.

2026-10-13 • via Nuitee
I
Isabelle • family_with_children • au
8
2026-10-12 • via Nuitee
M
Melissa • couple • au
10
Always great service
Pros:

Always a great stay

Cons:

Nothing to not like

2026-10-12 • via Nuitee
S
Silvana • extended_group • au
10
Easy and convenient
Pros:

Room was spacious, room service very prompt and the food was good, mums fish a little dry.

Cons:

A little worn in places

2026-10-12 • via Nuitee
A
Amol • extended_group • au
10
2026-10-12 • via Nuitee
A
Amanda • solo_traveller • au
10
Comfort, food and attentive staff
Pros:

Pavillions is my choice of hotel when I travel to Canberra due to the quieter location out of the city yet with the ease of access to the tram line right out the front. A large, secure car park is also a criteria I have although I did not use it this time around. All facilities you might need are here, from breakfast, lunch, arvo's and dinner to vending machines and room service. The staff are amazing. I was very grateful to the lady who made me a chocolate milk in the afternoons along with whatever delectable dish was available. The early morning front desk staff man on Monday was so helpful. He was genuinely concerned when my pre-booked taxi didn't arrive for 45 minutes and took matters into his own hands to help me get to the airport on time. Very grateful for the comfort of the beds, the cleanliness and the $10 cash back when you don't get the room serviced. I spent it on an arvo choccie milk. :)

Cons:

Nothing, it was a really great stay.

2026-10-12 • via Nuitee
R
Ritchie • couple • au
7
Pros:

Easy access to tourist venues

Cons:

Room was quite hot, air conditioning not able to be altered, good that we could open a window. No facilities for own breakfast.

2026-10-12 • via Nuitee
F
Francesca • couple • au
7
2026-10-12 • via Nuitee
J
Jo • family_with_children • au
10
2026-10-12 • via Nuitee
A
Amol • extended_group • au
10
Good
Pros:

Great

Cons:

Awesome

2026-10-12 • via Nuitee
A
Anita • solo_traveller • au
8
I generally thought it was good value for money and appreciated the suite which was more than I expected.
Pros:

I liked the suite and the atrium the room fronted into. The rooms were clean and I liked the microwave which I used to reheat a take away meal.

Cons:

The bed was a little lumpy

2026-10-12 • via Nuitee
J
Joanne • family_with_children • au
8
2026-10-12 • via Nuitee
D
Di • couple • au
8
2026-10-12 • via Nuitee
B
Barbara • couple • au
10
Fabulous hotel!
Pros:

Everything! The staff were all friendly and helpful. The atmosphere is such a vibe, I loved the trees in the middle. The restaurant was great, food and drinks delicious. The room was clean and a great size and the bed was so comfortable. I will definitely stay here again.

2026-10-11 • via Nuitee
J
John • solo_traveller • au
9
Pros:

Parking and price

Cons:

We had a very bad meal at dinner time. Fish was inedible, dry and batter very hard.
The ragout was dry.
However the waitress deducted the 2 meals from the bill and provided us with a free glass of wine.
But it’s the chef that should cop it, not the waitress!

2026-10-11 • via Nuitee