Pavilion On Northbourne

Hotels
8.1 (9366 reviews)
242 Northbourne Avenue , Canberra , au
+61 2 6247 6888

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean and comfortable
Great location
Good value for money
Cons:
Food quality issues
Poor service in dining
Air conditioning problems

Categories

Cleanliness
8.74
Clean and comfortable hotel, with no major cleanliness issues reported.
Service
7.71
In some instances, staff were reported as unhelpful or rude, particularly in the dining area.
Location
9.25
Perfect location with easy access to city attractions and transport.
Room Quality
7.7
Rooms are comfortable but showing signs of being outdated, with some air conditioning issues.
Amenities
8.23
Amenities match the hotel tier, but lack of covered parking is a downside.
Value for Money
8.69
Overall good value, though breakfast pricing issues were noted.
Food and Beverage
6.24
Food quality reported as subpar, especially with meal preparation and service.
Overall Experience
8.21
Overall a decent stay, but several issues may impact future visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 03:37

Property Description

Indulge in Luxury at Pavilion On Northbourne
Escape to the 4.5-star Pavilion On Northbourne boasting Canberra's largest indoor tropical garden atrium. Unwind by the outdoor swimming pool, stay fit at the fitness centre, and enjoy the convenience of the onsite bar and restaurant.

Unmatched Convenience and Comfort
Experience ultimate comfort in rooms with 32-inch flat-screen TVs, free WiFi, and cable channels. With free on-site secure parking and complimentary local newspapers, every detail is taken care of for you.

Culinary Delights and Relaxation
Savor delicious meals at Atrium Restaurant and Bar, offering buffet breakfast, lunch, and dinner. Afterward, unwind with a drink in the lounge area or opt for 24/7 room service. Retreat to quiet, air-conditioned rooms equipped with modern amenities for a rejuvenating stay.

Book now for an unforgettable experience at Pavilion On Northbourne!

Important information:

Guests are required to present a valid credit card and photo ID at the time of check in.

Please note that there is a 1.25% charge when you pay with a Visa or Mastercard, a 3.25% charge with American Express, and a 3.5% with Diners Club credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: SYD

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 10 per person per night when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    People 4 years old and over stay for AUD 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.1
Based on 9366 reviews
Cleanliness: 8.74
Service: 7.71
Location: 9.25
Room Quality: 7.7
Amenities: 8.23
Value for Money: 8.69
Food and Beverage: 6.24
Overall Experience: 8.21
G
Gary • solo_traveller • au
8
2026-08-08 • via Nuitee
J
Joviant • couple • au
10
2026-08-08 • via Nuitee
J
Janet • solo_traveller • au
8
Glad we came - would like to come again.
Pros:

Convenient location. Quiet. Very comfortable.
Restaurant on site. The beauty of the atrium.
Off street parking. Public transport nearby.
Accessibility. Fantastic staff - helpful and friendly.

Cons:

No comment. 🤗

2026-08-08 • via Nuitee
J
jeffry • solo_traveller • au
7
Pros:

Close distance to Dickson shopping area

Cons:

The TV streaming is not working

2026-08-08 • via Nuitee
J
Joviant • couple • au
10
2026-08-08 • via Nuitee
T
Theresa • solo_traveller • au
7
Pros:

The staff are very friendly and helpful. I really felt welcomed and cared for by all the staff members we interacted with.

Cons:

The rooms are very tired, the bathrooms are very old and the bed was a bit past its use by.

2026-08-07 • via Nuitee
E
Ellen • solo_traveller • au
9
I like the Pavillion which is why I always stay there when I go to Canberra.
Pros:

The restaurant is always worth a visit. I like the location, on site parking, ease of access, lift or stairs depending on how energetic I feel, that the staff will have a laugh with you.

Cons:

I was in room 250. There is a stain on the bathroom floor that was there when I stayed in the same room last year. Also the one light switch operates the lights in both rooms so you can't turn of one light to save electricity.

2026-08-07 • via Nuitee
T
tony • solo_traveller • au
9
Very good for the cost
Pros:

Location,

Atrium

Cons:

Rooms a little tired

2026-08-07 • via Nuitee
A
ABRAR • extended_group • au
10
Will stay again next visit
Pros:

Lovely room and location. Amazing in door garden. Good on-site free parking available.

Cons:

Nil

2026-08-07 • via Nuitee
A
Amy • solo_traveller • au
10
Pros:

Fave hotel in Canberra! Love the atrium area
Very reasonable price

2026-08-07 • via Nuitee
A
Anh Thu Thi • couple • au
7
Comfort and refresh - good for relaxation
Pros:

Breakfast is so good!

2026-08-06 • via Nuitee
G
Gopi • couple • au
7
2026-08-06 • via Nuitee
J
Jose • solo_traveller • au
6
Good location great value fair service.
Pros:

Location and price were the reasons I stayed there. I also selected this location as it was my choice over the past 15 years to stay there; however, for the first time I was disappointed.

Cons:

Checking in, I was made to wait even though there were two team members present...I had asked for a quiet room away from the elevator only to be placed next to the common laundry, which was very disappointing. I did not ask to be moved, so I didn't give them the option to help... but I did make it clear that I needed a quiet room.

2026-08-06 • via Nuitee
R
Rodaleigh • couple • au
7
2026-08-06 • via Nuitee
K
Kerrie-Ann • solo_traveller • au
8
Excellent place for a few days in Canberra. Restaurant, bar and close to light rail.
Pros:

Great place! Secure parking, tramline across the road. Staff were helpful and welcoming. Room was large, comfortable and warm! Very retro

2026-08-06 • via Nuitee
J
Jinanii Devii • family_with_children • au
1
No consideration at all
Cons:

I booked 3 atrium king rooms, I found out one room as much much bigger than the other rooms. We wrre in 225,226, and 227. I called receptionist to confirm if we are on the king atrium room and he said yes, i asked if all the king atrium rooms have a standard size and are all the same and he said yes. I then proceeded to tell him that one room was larger than the others and he just said I didnt know about that, hung up and when I tried to call back never answered the phone. This is the same receptionist that refused us to eat in the lobby because it doesnt look good. The mugs and glasses were dusty and the sink benches and tissue holder as well. Room 227 has been made up but the other two rooms I booked was not even cleaned even though there was a no disturb sign.

The receptionist in the morning around 6:30am saturday told me we can heat our food in the microwave and when I asked if we can eat in the atrium with that food he said yes. So when we cane back at night to hear the food, I talked to another receptionist around 10:30pm and he said no, even though I told him the other receptionist said otherwise. I then said can we eat here in the lobby and he said "no, it doesnt really look good. It is the lobby" so he told us to eat in what seems to be an office instead because the hotel's laptop was there. Also the way they talk is rude except for the receptionist in the morning.

2026-08-06 • via Nuitee
S
Sopheatara • solo_traveller • au
7
2026-08-06 • via Nuitee
J
John • solo_traveller • au
8
2026-08-06 • via Nuitee
R
Reena • extended_group • au
10
Pros:

Good value for stay , nice breakfast

2026-08-05 • via Nuitee
G
Gail • solo_traveller • au
10
2026-08-05 • via Nuitee