Sentrim Castle Royal Hotel

Hotels
8 (546 reviews)
Moi Avenue , Mombasa , ke

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable beds
Cons:
Issues with cleanliness
Outdated rooms
Poor value for money

Categories

Cleanliness
6.89
Issues with mold and dirty floors in some reviews indicated concerns about cleanliness.
Service
8.86
Staff was frequently described as friendly and accommodating.
Location
8.9
The hotel is well-located in the heart of the city, attracting positive remarks.
Room Quality
7.35
Rooms are described as outdated, with some issues noted about air conditioning and hot water.
Amenities
8.38
Amenities were mentioned positively, but some guests noted issues with the shower and hard beds.
Value for Money
6.84
Several reviews commented on the hotel being overpriced for the quality of service.
Food and Beverage
8.39
Breakfast received positive notes, but a wider menu was suggested.
Overall Experience
8.36
Overall experience is generally positive despite some criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-24 00:05

Property Description

Spacious Rooms with Modern Amenities
Sentrim Castle Royal Hotel offers spacious rooms with balconies, digital safes, TVs, and mini bars. Enjoy the convenience of free WiFi access and a comfortable working desk in every room.

Dining with a View
Indulge in a culinary experience at the on-site restaurant serving African and International cuisine. Take in stunning city views from the rooftop while enjoying your meal. Unwind at the bar or coffee shop for a relaxing time.

Versatile Facilities and Nearby Attractions
Host your events seamlessly with modern conference facilities accommodating up to 200 delegates. Explore nearby attractions like Fort Jesus and Mombasa Golf Club, both just a short distance away.

Experience luxury and convenience at Sentrim Castle Royal Hotel. Book now for an unforgettable stay!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MBA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    Children from 5 years old to 12 years old stay for US$32.50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 546 reviews
Cleanliness: 6.89
Service: 8.86
Location: 8.9
Room Quality: 7.35
Amenities: 8.38
Value for Money: 6.84
Food and Beverage: 8.39
Overall Experience: 8.36
G
Goran • couple • rs
8
2026-02-12 • via Nuitee
M
Martin • solo_traveller • de
8
Pros:

Sehr Central, old school Bar+ Restaurant
Balkon, freundliches, hilfsbereites Personal

Cons:

Am Pool wurde gearbeitet, musste das Zimmer wechseln,der Safe war defekt

2026-02-10 • via Nuitee
F
Feisal • couple • ke
7
2026-02-10 • via Nuitee
L
Lora • couple • us
7
Historic hotel
Pros:

Staff was lovely. Hotel was once a beauty, but run down. Nice breakfast

Cons:

Location seemed a little sketchy - but we did not leave the hotel.

2026-02-10 • via Nuitee
G
Giovanni • extended_group • it
8
Pros:

Colazione molto ricca

2026-02-08 • via Nuitee
N
NavStars • extended_group • gb
10
Pros:

The hotel , room & staff were wonderful

Cons:

The cleanness throughout the hotel and attentive staff

2026-01-31 • via Nuitee
N
Neil • family_with_children • gb
9
Old school hotel , with lots of history.
Pros:

Great old school hotel in the center of mombassa town.
Good balcony view rooms and rooftop views, good restaurant.
Lots of history with this hotel.

Cons:

Nothing worth mentioning.

2026-01-31 • via Nuitee
P
Philippe • couple • fr
7
2026-01-30 • via Nuitee
V
Villu • couple • ee
8
Nice place to stay
Pros:

everything was good

2026-01-30 • via Nuitee
I
IZIDOR • family_with_children • si
7
Pros:

Location. AC.

Cons:

The pool is under maintenance. Breakfast costs 21 EUR/ person, quite expensive.

2026-01-30 • via Nuitee
G
Gianna • family_with_children • ch
10
2026-01-30 • via Nuitee
B
Benedikt • family_with_children • gr
9
2026-01-29 • via Nuitee
D
Dominique • couple • fr
7
Good value
Pros:

Very central

Cons:

Staff sometimes a little slow

2026-01-29 • via Nuitee
R
Rebecca • couple • se
8
2026-01-28 • via Nuitee
D
donatella • couple • it
8
2026-01-26 • via Nuitee
M
MazdaMX5673 • solo_traveller • de
10
Ausgezeichnet !!!
Pros:

Ausgezeichnete Lage, sehr gutes Restaurant, bequeme Betten, warme Dusche, Balkon, Shuttle mit Taxi, auch vom Flugplatz und später zum Bahnhof einwandfrei und sonstige Strecken mit sehr freundlichem Taxifahrer des Hotels, Zachariah (Direktwahl: +254721506155),
hatte sogar das Ticket für die Fahrt mit dem Zug nach Nairobi beschafft, ist sehr ortskundig und hilfsbereit. Insgesamt Gesamtpaket sehr zu empfehlen !!!

Cons:

---

2026-01-25 • via Nuitee
H
Helmut • couple • de
8
Schönes und komfortabeles Hotel in guter Lage. Nettes Personal guter Service
Pros:

Gute Lage, direkt in der Altstadt

Cons:

Es gab nichts, was uns nicht gefallen hat

2026-01-25 • via Nuitee
R
Raimundas • extended_group • lt
7
2026-01-24 • via Nuitee
M
Milka • couple • dk
8
God beligheden.Personalet var hjelpsom.
Pros:

Beligheden.

Cons:

Midagen /a la kard/ var dårlig.

2026-01-23 • via Nuitee
P
Peter • solo_traveller • de
9
2026-01-22 • via Nuitee